Sad face. HELP!
so i have a mini and it wont do anything but show me a sad little ipod. it wont even show up on the computer. when i plug it in it just shows that big battery but it doesn't ever move like its charging. i've looked at all the stuff that says how to fix it and nothing will work. i tried to restore it an it says that it cant. and when i try to reset it all it does is show the apple and then go back to being sad. i dont know what to do!
can someone please help me?
Windows XP
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Similar Messages
-
Hello,
I have an older version of the iPod from 2004 without the color or video display.
Basically, one day I was using my iPod and this sad face came up. I have been out of the country and unable to fix it until now. Sometimes when I tried to recharge it, the iPod would magically work. Alas, within a few minutes the sad face would reappear.
I have not touched my iPod in over 4 months. I tried to recharge it again and it started to work but this time ALL my music is gone? I made an appointment to get it properly fixed. But do you think I lost all my music for good????I had te same problem as you... Maybe your iPod is totally dead... anyways, I changed mine and get te latest model.. I prefer that than always trying to make it work!!
-
30 GB video sad face/"freezing" it's getting annoying ~HELP~!
Hi all,
I've been having this problem for about 2 weeks now. My iPod, which decided to kindly go corrupt the day after the warranty ran out, has been greeting me with the dreaded sad face. It only appears whenever it hasn't been turned on for a while ~ a day or so. If I turn it off, then on again in a few hours, it starts up just fine. Additionally, it occasionally freezes between songs, sometimes even in the middle of songs. The duration of the time it is frozen varies, but is usually between 10 - 30 sec. When I say freeze, I mean the music does not play. I can still adjust the volume, backlight, and alternate between date & time and 'now playing'. There is no clicking when frozen but there is when the song actually starts to play. I have noticed that it works much better whenever I let it flow between songs, rather than skip ahead. This occurs not very frequently at all and then sometimes all of the time. Very annoying when working out, doing homework, etc.
I tried the 5R's, ran diagonistic mode (I don't really have a clue what I'm looking at when I run it though), and (I think) un-synced all of my recently added songs... I can enter disk mode and it is still totally recognized by my computer. I feel like it is a corrupt file issue, not my hard drive. I have done nothing to damage my ipod, i baby it like it is my first born.
The only possible thing I can think of is that perhaps it got overheated? I take it to the beach a lot, but am extra careful to prevent water damage.
I had a Mini when they first came out and loved that thing to death, I don't want the same thing to happen to my Video after little over a year... I fear it will eventually kick the bucket. Help?
Thanks!
Ann
dell inspirion E1505 Windows XPi had this same problem with my 20 gb photo. since the warranty was already over, i just decided to take it apart and try to fix it myself. it turns out that the hard drive wire just needed to be moved around a little bit. but that was it. i haven't had the problem since. I'm not sure if it works the same with the videos but it should be similiar.
-
My iPod displays black & white battery charge icon and sad iPod face. help!
I plugged my iPod into an older iMac; it froze and had to be restarted.
I restarted it and started listening on shuffle.
It would skip through all of my songs without me pressing any buttons.
I restarted again and it worked fine.
I came home and plugged it into my 10.3.9 iMac and the tracks started skiping and barely playing on iTunes.
I tried to eject it, but it wouldn't...so I unplugged it.
I then restarted it, but after the silver-on-black iMac icon came up, the sad iPod face showed.
So I pluged it back into the computer. It spontaniously restarted when I tried all of the steps of restarting and reinstalling.
Then it just displays a black& white old battery charge icon with a thunder bolt that flickers on the screen now and then.
And continues to restart itself with first the apple icon turning into the sad ipod face and then into the battery charge icon.
I really do not want to restore my iPod. I am hoping to keep my files but at this point, my future is bleak.
This happened last night. They said it might just be my battery so I kept it plugged in for about 10 hours. Nothing.
What can I do?
Please, please help.Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call. -
CANT GET RID OFF THE SAD FACE ICON ON MY 30 GB IPOD VIDEO, HELP
HELLO, IVE JUST PURCHASED A BRAND NEW 30 GB IPOD VIDEO AND SINCE I FIRST TURNED IT ON, THAT AWFUL ICON WITH THE SAD FACE IPOD APPEARED. I DID ALL TIPS AND HELPFUL HINTS PUBLISHED AT APPLES WEB SITE BUT STILL CANT MEKE IT WORKS.
PLEASE HELP ME!!!!!!!I can only suggest trying the steps here again: "iPod does not appear in iTunes or on the desktop, an exclamation point or sad iPod icon appears onscreen" http://docs.info.apple.com/article.html?artnum=61771
If after a couple more tries it is still malfunctioning then return it to the store, good luck -
Hey guys.
Today when i was gonna tie my shoes my ipod fell out of my pocket.
It wasnt a very long fall, and not a very hard surface.
When i some 15 minutes after tried to use it, it was frozen, so i tried to restart. I did, but then it didnt start, just showing a sad face-ipod.
What to do now? Ive tried most stuff on the internet, but nothing seems to do it. Has anyone of u had this problem?
Please help!
Best regards, Axel.The sad face icon usually means that you have a hardware problem, probably damage caused by the fall, however, have you had a chance to look at this troubleshooting page? It may be of some help:iPod displays a sad iPod icon
You can also check out this extensive user post, however read it carefully if you get to the Last Resort section you may not want to go this far: Mitch's Sad iPod and Exclamation mark post -
Sad face and exclamation point, HELP!
My iPod mini is only 3 weeks old and it won't do anything. I have tried to reset it time and again unsuccessfully. It won't charge, it won't come up on itunes. All I get is the sad face and the apple icon. What can I do to fix it? I have tried everything they say to do on the web site. Help! Please!
Right.
If you do have to send it in, then look at this link first...
http://docs.info.apple.com/article.html?artnum=61771
Most likely though, you will need to do as Mark suggests
btabz -
I need some serious help 40-gig-4th-gen-sad-face-unrecognisable problem!!!!
i have a 40 gig 4th generation click wheel. it was working fine until the other night when the song stopped playing in the middle and froze. i restarted it with menu and select and the apple icon came up. but right after that, the sad face icon appears and it goes back to the apple icon in a never ending circulation. my computer wont read it meaning i tunes doesnt either. i can put it in disk mode and then it sounds like it's connected...but isnt. i can not reboot it because of some error and i've tried every method i've read. including the tapping of the right top corner.
AUUGG SOMEONE HELP PLEASE
p Windows 2000
p Windows 2000Welcome to Apple Discussions!
Check this link out:
iPod shows a sad iPod icon
If an iPod has a folder with an exclamation point or is "sad", that almost always means that its hard drive is out of place. Try this:
Tap your iPod firmly on either side several times with your hand. This may work to tap your iPod's hard drive back into its correct place. It actually has worked for a lot of people, so it isn't just a joke!
I hope this solves your problem!
~~Kylene -
Does your iPod have the dreaded apple logo/sad face problem? Here's help!
Hi, I'm Stan, and I've found some useful tips in solving this problem.
This mini-guide is based on what I've found on my old clickwheel 20GB, B&W iPod (actually my bro's. My own video pod works great).
Description of what I call the, "apple logo/sad face" problem:
When I press any button, the apple logo appears, then after a few impatient seconds, the sad face appears, showing "www.apple.com/support/ipod/" at the bottom. Apparently, many ppl have this problem.
iPod commands:
Hold down the following buttons for the following commands:
MENU + Select=Resets the iPod. This "exits" your iPod out of whatever mode, bringing up the apple logo, hopefully but most unlikely fixing your iPod.
|<< + Select= the secret diagnostic mode. You'll see: apple logo, then backwards apple logo for a split second (backlight will light up), then you'll see "IRAMPASS. HITPLAY CONTINUE". NOTE: '|<<' is known as the 'reverse' button. aka the 'rewind' or 'previous' button. it's the left button of the iPod. I got confused by the word, 'reverse' b4.
|| + Select= Disk Mode. You'll see a √, should say "OK to disconnect" and you'll see the battery icon and your battery life remaining. NOTE: '>||' is known as the 'play/pause' button. it's the bottom button.
Now then, now that we have that cleared, you're still wondering why your pod ain't going into either disk mode or diagnostic mode. Here's probably why:
My old, clickwheel 20GB pod can infact reset, disk mode, and diagnostic mode. According to Apple, you must reset your pod, then hold down the two buttons for whichever mode you want. I did this, and had no luck. For all you stumped fellows, try skipping the first step. In other words, when your pod is off, hold down |<< and Select without resetting. Same goes for disk mode.
Here's what my pod does, and what your pod may or may not do:
-Takes a really long time to go into disk mode, yet it's still possible.
-when attempting to connect to computer while in disk mode, it shows the normal "do not disconnect" screen, then reverts to the sad face.
-the HDD SCAN and HDD R/W SCAN don't work in diagnostic mode (Maybe they actually do, but I ain't waiting any longer).
-I've concluded that if you hear the whrring sound (sounds like the hard drive disk is struggling to spin properly, very quiet, must put pod close to your ear to hear it), your pod is "stuck" and won't do anything.
This mini-guide isn't a solution, but merely all of Apple's feeble advice put into words that iPod noobs can understand. So next time you read something like "try putting your iPod into disk mode, connect it, and hope it shows up in Disk Utility.". you'll be saying "it's not showing up!!" instead of "the sad face won't let me put it into disk mode!!"
hope this helps. Let's all do what we can to stop this problem.
peaceSee if these help.
iPod shows only an Apple logo and doesn't start up.
Only the Apple logo appears when turned on. -
Can anyone help me? My iPod has a sad face on it. I went to the service site and it said to put my iPod on disk mode, by pressing menu and select until the apple appears and then press select and play/pause. When I tried to do that it made a sad face at me. Is there any way to just get my iPod to restore or reset or something? HELP!
...and Vamp2390, you may like to know that resetting is an integral part of putting the iPod into disk mode! If you bothered to read the full post you will see that Elizabeth then went on to press select and play/pause which is, in fact, the correct procedure for entering disk mode. Try to be a little less aggressive and a little more careful with your reading of posts.
-
Ipod sad face, clicking loudly...many problems, PLEASE help!
Hi,
My iPod shows a sad face when I plug it into a power source, and when i plug it into my computer, it shows a folder with an exclamation point. None of the instructions on the website are helping me...when I connect my ipod to my computer, a folder pops up labeled IPOD (E:). ITunes also displays a message that I need to download the new iTunes software, which I don't really want to do, I like the current version, but I will if I have to. During all of this, my iPod is clicking very loudly and when I hold it I can feel it clicking.
I'm very worried, and not really looking forward to having to buy a new iPod.
ThanksHere is a pretty comprehensive post about the sad iPod icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod icon. -
Help! exclamation point and ipod with sad face
what does this mean someone please help...
Gunit454,
Exclamation point:
http://docs.info.apple.com/article.html?artnum=61003
iPod with sad face:
http://docs.info.apple.com/article.html?artnum=61771
You have to be patient, until someone else posts. There's nobody sitting here waiting for a new post to show up. -
Sad face then funny battery signal please help!!!
Hi there, I bought my ipod mini about 3 weeks ago, turned it on a few days ago, first I get the Apple logo, followed by a sad ipod icon, then a battery signal which shows it has slightly charged with a bolt of lightening across it!! I have tried everything - resetting, updated all the software, bought a new USB cable, I can't restore through the updater as it won;t recognise the restore function please help!!!
Hey man...I have the EXACT same Ipod with the EXACT same problem. I went to the apple store and they told me I had to wait 3 days to make an appointment with a "Mac Genius" to look at it and that with all the repairs done it would probably cost me $150. Frustrated, I went home and did some research and heres what I found:
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://notpopular.com/blogs/josh/2006/03/29/fix-your-ipod-by-spanking-it/
I kid you not. So basically I put the wall charger on, let it charge for 3 hours. Took it off the wall plug and then slapped the $#!t out of it 4 or five times. Then turned it on. Same sad face. Tried a combination of the reboot procedure and slapping around and now it works! Good luck and hope it works for you too!
I feel like going to the apple store and slapping the crap out of "Mac Rip Ppl off Genius" -
Help! Macintosh Plus sad face!
Hi all,
I just recently purchased a Macintosh Plus as I used to use one back in primary school and loved them, how ever when I power it on all I get is a sad face and the code 01a00? I have tried to research this with no luck, is anyone able to help me?Those are called "Sad Mac Codes:"
http://support.apple.com/kb/TA46376
Looks like the first numbers (01) indicate a ROM failure - so a hardware/firmware problem on the main logic board. -
Need Help.... Try to restart and get an ipod with a sad face in it...
Ok I was shutting down my ipod on night and the ipod stuck on a song... So I preceded to restart the ipod!
When I restarted the ipod I got a picture of a ipod with a sad face and text saying "www.apple/support/ipod" after that the screen goes dark and has a battery symbol with a lightning bolt at the end of it...
I have tried everything...
1. Restart
2. Update
Other than that I am out of optionsI have tried both...
From what I have seen I need to go into "Disk Safe Mode"
Only problem is that I still get the same images on my ipod.
Its as if my ipod doesnt have power, so I connect it to my USB port and still get nothing
Is there a contact number for apple and there ipods customer support?
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