Sad Face Problem weird noises

I was using my ipod just fine the other day and i haven't dropped it or anything. But today i get the sad face and it makes a weird grinding noise like the hard drive is warped or something and it's spinning really slowly. I can't restore it. Can't do anything.
I don't have a cord to the Mac with me as I'm on vacation and forgot it. any suggestions?

If you can't connect to a computer, then there's little you can do except try a reset.
How to reset the iPod if it appears frozen or is not responding.
However, I doubt that's likely to help at is almost certainly a hard drive issue. When you do get chance to connect the iPod to a computer, check out these.
The 5 Rs.
iPod displays a "sad iPod" icon.
What does this picture on my iPod mean?
Also, there is a pretty comprehensive post written by another forum member which is about the sad iPod icon or the folder and ! icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod/folder and ! icon.

Similar Messages

  • Does your iPod have the dreaded apple logo/sad face problem? Here's help!

    Hi, I'm Stan, and I've found some useful tips in solving this problem.
    This mini-guide is based on what I've found on my old clickwheel 20GB, B&W iPod (actually my bro's. My own video pod works great).
    Description of what I call the, "apple logo/sad face" problem:
    When I press any button, the apple logo appears, then after a few impatient seconds, the sad face appears, showing "www.apple.com/support/ipod/" at the bottom. Apparently, many ppl have this problem.
    iPod commands:
    Hold down the following buttons for the following commands:
    MENU + Select=Resets the iPod. This "exits" your iPod out of whatever mode, bringing up the apple logo, hopefully but most unlikely fixing your iPod.
    |<< + Select= the secret diagnostic mode. You'll see: apple logo, then backwards apple logo for a split second (backlight will light up), then you'll see "IRAMPASS. HITPLAY CONTINUE". NOTE: '|<<' is known as the 'reverse' button. aka the 'rewind' or 'previous' button. it's the left button of the iPod. I got confused by the word, 'reverse' b4.
    || + Select= Disk Mode. You'll see a √, should say "OK to disconnect" and you'll see the battery icon and your battery life remaining. NOTE: '>||' is known as the 'play/pause' button. it's the bottom button.
    Now then, now that we have that cleared, you're still wondering why your pod ain't going into either disk mode or diagnostic mode. Here's probably why:
    My old, clickwheel 20GB pod can infact reset, disk mode, and diagnostic mode. According to Apple, you must reset your pod, then hold down the two buttons for whichever mode you want. I did this, and had no luck. For all you stumped fellows, try skipping the first step. In other words, when your pod is off, hold down |<< and Select without resetting. Same goes for disk mode.
    Here's what my pod does, and what your pod may or may not do:
    -Takes a really long time to go into disk mode, yet it's still possible.
    -when attempting to connect to computer while in disk mode, it shows the normal "do not disconnect" screen, then reverts to the sad face.
    -the HDD SCAN and HDD R/W SCAN don't work in diagnostic mode (Maybe they actually do, but I ain't waiting any longer).
    -I've concluded that if you hear the whrring sound (sounds like the hard drive disk is struggling to spin properly, very quiet, must put pod close to your ear to hear it), your pod is "stuck" and won't do anything.
    This mini-guide isn't a solution, but merely all of Apple's feeble advice put into words that iPod noobs can understand. So next time you read something like "try putting your iPod into disk mode, connect it, and hope it shows up in Disk Utility.". you'll be saying "it's not showing up!!" instead of "the sad face won't let me put it into disk mode!!"
    hope this helps. Let's all do what we can to stop this problem.
    peace

    See if these help.
    iPod shows only an Apple logo and doesn't start up.
    Only the Apple logo appears when turned on.

  • Sad face problem & '5 in 1' menu?

    my ipod changes between the sad face and the folder icons and can only put into disk mode when on folder icon. but when i connect from disk mode the small sync icon in the top left comes up for a second as it recognises it then in dissapears, and the pc does not recognise it.
    when i looked at it earlier though it came up with a '5 in 1' menu with different options on, and i chose reset in the hope it was a firmware reset but it reset the ipod and i cant find out how to get back on this menu, and i want to back up whats on it before i send it back.

    my ipod changes between the sad face and the folder icons and can only put into disk mode when on folder icon. but when i connect from disk mode the small sync icon in the top left comes up for a second as it recognises it then in dissapears, and the pc does not recognise it.
    when i looked at it earlier though it came up with a '5 in 1' menu with different options on, and i chose reset in the hope it was a firmware reset but it reset the ipod and i cant find out how to get back on this menu, and i want to back up whats on it before i send it back.

  • Weird noises and sad face.

    my ipod was dead so i plugged it into the charger and the charge sign comes up but freezes.. then the apple will come up and start making these loud disk jam noises as if theres a disk spinning inside and its hitting something. the the sad face with the ! sign comes up and says go to support. i tried everything does anyone know whats wrong with it? or what to do

    have you looked at this?
    http://docs.info.apple.com/article.html?artnum=61771
    is your ipod under warranty? If you do have a warranty and your hard drive is bad they should fix it for you for no charge if they feel it was not caused by user damage.. If you have dents/dings/scratches I doubt apple would cover it under warranty..
    you could also buy a hard drive off of ebay for $60-$100 and replace it yourself.
    here is a video link on how to do it yourself.
    http://www.ipodhowtovideo.com/video/videoharddrivereplacement.html
    you could also prices drives on:
    www.ifixipodsfast.com
    www.ipodresq.com
    www.ipodmods.com
    not all but some people on the net sell "used" or "pulled" drives so be careful on what you buy.

  • My problem is that the iPod does not turn on. Everytime I attempt to turn it on it shows the Apple logo then a small icon showing a sad face with a warning sign.

    IS MY IPOD DEAD?!?!?!?!?
    I think I have the previous iPod Classic with a black glossy front and I am pretty sure it is glass at the front. My problem is that the
    iPod does not turn on. Every time I attempt to turn it on it shows the Apple logo then a small icon showing a sad face with a
    warning sign along with the Apple support website. At the same time I can hear the internal mechanics which is also very loud. I have attempted
    to charge it as well as connecting it to itunes but no success. Could you please help?

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I need some serious help 40-gig-4th-gen-sad-face-unrecognisable problem!!!!

    i have a 40 gig 4th generation click wheel. it was working fine until the other night when the song stopped playing in the middle and froze. i restarted it with menu and select and the apple icon came up. but right after that, the sad face icon appears and it goes back to the apple icon in a never ending circulation. my computer wont read it meaning i tunes doesnt either. i can put it in disk mode and then it sounds like it's connected...but isnt. i can not reboot it because of some error and i've tried every method i've read. including the tapping of the right top corner.
    AUUGG SOMEONE HELP PLEASE
    p   Windows 2000  
    p   Windows 2000  

    Welcome to Apple Discussions!
    Check this link out:
    iPod shows a sad iPod icon
    If an iPod has a folder with an exclamation point or is "sad", that almost always means that its hard drive is out of place. Try this:
    Tap your iPod firmly on either side several times with your hand. This may work to tap your iPod's hard drive back into its correct place. It actually has worked for a lot of people, so it isn't just a joke!
    I hope this solves your problem!
    ~~Kylene

  • Sad face and connection problems

    When I turn on my iPod, it shows me the Apple logo and then the sad face. Then it turns off. When I connect it to my Mac, it doesn't show up on the desktop and on my iPod's screen, it repeats the Apple/sad face sequence. When I plug it into my recharger, it repeats the Apple/sad face sequence. I would restore it, but when I run iPod Updater it is useless because my iPod won't show up on the desktop. I've had this iPod for a long time now. I haven't changed any software. A few weeks ago, I was with my friends. We wanted to play haki sack so I put my iPod in my jacket pocket and put it GENTLY on the floor. Later, we moved location and my friend took my jacket for me. I'm not sure if it was dropped, but I have dropped it once in the past. After that day, my iPod would freeze randomly while playing a song and I would have to restart it. Now, it is dead.

    You can try this link regarding the HDD you can run tests on the HDD to check it for problems click the link
    http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/

  • Usic.. Nomy Ipod keeps going back to sad face... it wont power on, enter menu, play mthing. Does anybody else have this problem? This is about Ipod Classic/older version

    my Ipod keeps going back to sad face... it wont power on, enter menu, play music,nothing. Does anybody else have this problem? This is about Ipod Classic/older version

    +I tried various troubleshooting steps and each time when plugging the iPod in Itunes it starts up and it takes maybe 1 minute trying to recognize it when the computer crashes and reboots automatically going to the black screen and doing a file dump.+
    I'm curious about this point. Is there any flash of a blue screen at any point here? (That's a more familiar sort of thing to be seeing prior to the system doing a restart after a serious error.)

  • USB Mic Problems - Static/Echo/Weird Noises

    When I am using my USB Mic (Tritton AX 720) is sometimes get static echos and weird noises. Its very sporadic it randomly comes and goes, I have tried a lot of combinations nothing works the static comes when it wants and leaves when it wants. Does anyone have any solutions?
    Thanks a lot!

    I'm having the exact same issue on two different Mac Pros with three different USB based headsets. It happens consistently with every single use, after about 45 minutes or so. In fact, almost 45 minutes on the dot.

  • Ipod sad face, clicking loudly...many problems, PLEASE help!

    Hi,
    My iPod shows a sad face when I plug it into a power source, and when i plug it into my computer, it shows a folder with an exclamation point. None of the instructions on the website are helping me...when I connect my ipod to my computer, a folder pops up labeled IPOD (E:). ITunes also displays a message that I need to download the new iTunes software, which I don't really want to do, I like the current version, but I will if I have to. During all of this, my iPod is clicking very loudly and when I hold it I can feel it clicking.
    I'm very worried, and not really looking forward to having to buy a new iPod.
    Thanks

    Here is a pretty comprehensive post about the sad iPod icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
    The Sad iPod icon.

  • Ipod sad face icon

    i have here a 20 gb (i think its 4th gen) ipod, you can hear something working inside it when you turn it on, the apple logo appears and then i get the sad face folder icon. i have tried resetting it, when i connect it up to the computer it just shows as charging but it does not shop up on the computer, what can i do to fix it?

    dude you are the man.
    i had the same problem. i had the apple symbol, then the sad face appear, the low battery icon. plus the inside of my ipod was making weird clicking noises.
    i banged it hard 3 times on the top right corner and it works like a charm!

  • IPOD SAD FACE ICON ADVICE

    thank me later. although this isn't my original idea...this appeared in an old thread, its an awesome solution to a pretty popular problem on these message boards.
    i would get the apple symbol, then the sad face appear, the low battery icon, and then my ipod would power off. plus the inside of my ipod was making weird clicking noises.
    i banged it hard 3 times on the top right corner against a table and it works like a charm!

    dude you are the man.
    i had the same problem. i had the apple symbol, then the sad face appear, the low battery icon. plus the inside of my ipod was making weird clicking noises.
    i banged it hard 3 times on the top right corner and it works like a charm!

  • Making weird noise and won't go into disc mode and all kinds of icons

    after having many problems, i managed to get my ipod into disc mode and format it. However, i'm still having similar problems. When i turn it on, it goes on normally but when i connect it to my computer it freezes it. When i try to restart the ipod while connected to the computer, i get the battery is discharged icon, or sometimes the sick icon first and then the discharged icon, and i'm not able to put it into disc mode. After i get the icons, the only way i can get it to start again is to toggle the hold switch many times (took me awhile to figure this out..). Also, the ipod makes a weird repeated disc noise sometimes when its connected or if i'm starting it. If i try to restart the ipod without it being connected to the computer, i get the sick icon until i toggle the hold switch. can anybody help? thanks!
    actually, i've managed to get it into disc mode, but it just makes the repeated weird noise nonstop and it doesn't let me open any programs on my computer so i can't format it.

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iPod Updater and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

  • Serviced ipod comes back with a sad-face icon

    I recently had my 4th generation clickwheel ipod serviced, because it had a harddrive issue. iTunes had randomly failed to write a song to the ipod, whereupon the ipod decided it would no longer start correctly, or be recognized by the PC correctly. In the periods of time that the iPod would try to start back up, and while it is connected to the computer, the iPod just whirrs, then clicks and stops, whirrs, clicks and stops, over and over and over again. It was basically overheating while doing this, and thus it was rendered useless. This was the second iPod that I had, as the first one's touch scrollwheel randomly quit.
    So after 20 days of this second iPod, i sent it back after a phone call to tech support that made them waive the fee.
    So... now I get the iPod back, looks brand new, but I don't think they did anything to it... other than maybe swap out the case. The hard drive keeps clicking and whirring, only NOW... it won't respond at all to being plugged in with it's power adapter or the PC. At all. It just starts up with it's click and whir noises, and then shows me the sad-face icon.
    please, nobody tell me to use the ipod updater to restore the ipod, and nobody tell me to try resetting the ipod via the hold switch and then the menu and select buttons. You can trust me that I've tried all the typical ways of making the iPod do what I paid $360.51 to make it do. But no.
    What I am curious of, is...
    Is there any way to have the iPod get back on it's feet, without sending it back in? I've literally had it for 2 days, waiting to bring it back home so that I could begin putting my music back on it, but when I start it up for the first time, it does this to me, and I can't connect it to the PC. I know that the iPod starts off being mac-formatted, but last time, it would at least TELL me that, and ask me if I wanted to format it for the PC environment.
    Is there any self-help hope? Or should I just call tech support (AGAIN coughcough) and become another disgruntled customer?
    I'm a patient guy, and I understand that tech gadgets have issues sometimes... but dang. If I in fact service this iPod, I'll be getting my 4th one in hopes that it will work. I'm willing to try some random crap in order to make it work?
    Any idea for random crap that I could try?

    hehe, yeah, i meant to come back and update the topic with what i'm doing
    I called apple tech support line again and went through a normal process to figure out the issue.
    well..
    they tell me that i can only use this line once in order to have it serviced, so he's not sure he can do anything since i've already "used" my one service request.
    well, i'm all over that. i told him my issue anyway, giving him the dumbed-down version, which is "hey, you sent me a broken ipod" or something like that. so, he's setting up the box the be shipped to me and was going to charge me the $31.50 or whatever, but i threw a dignified fit over that, since, well, it's THEIR problem that they sent me a busted piece of sillyness. anyway, he puts me on hold after waiving the charge, but another guy (a "product specialist") picks up my line and reviews the problem with me.
    okay, here's the climax of the story
    he tells me that since i've been having so many fatal issues with the ipod that renders the hardware useless, they are going to upgrade me to an updated model.
    I was happy, but i was thinking that they were going to send me on my way with a 40gb or something.
    nope.
    (it's better than that)
    he told me that since they don't make the model that i currently have, they're going to send me a 20gb photo ipod as the replacement product.
    had he been standing in front of me i would have tried to hug him or something!
    so, my efforts have been muchly worth it, though, there's a bit more of a process you have to go through. the tech asks for your info, like address, email, yada yada, and he gives you a case number. then, 2 or 3 days later i got an email containing a link for an online shipping label that i had to print and slap onto an old service box. i had to send the ipod to them, but then call back the rep and give him my case number and tracking number. i'm currently awaiting some sort of confirmation over the issue, but he's told me earlier that once they confirm that the ipod is contained in the package and that it is in fact on it's way, they'll have the apple store ship me a brand new packaged 20gb photo ipod.
    if at first you don't succeed, try try again. and again. and again. and one more time for good measure.

  • Ipod mini hard drive goes crunch and now get Sad face with IPOD

    I've notice that after I installed new ITUNES and Updater software, my mini has the following problems:
    1. Click to the song and it just sits there and then it might skip over a the next song or songs before playing, like it is frozen
    2. I hear the hard drive - spinning and hear this crunching sound -
    3. Now I get the sad face with the ipod icon
    So would restoring my ipod help or should I take it and get it fixed, and how much would that cost
    Su

    Su,
    Is this noise you describe really a crunching noise - like a can being crushed, or more of a rhythmic or repeating clicking noise? It is normal for a drive to amke clicking sounds as it reads and writes to the drive. When this noise becomes rhythmic and repetitive, it can be a problem. If it is indeed a click-click-click type of noise or pattern, it could be that the drive is stuck. This can sometimes be corrected by tapping the iPod's left or right side against your palm firmly. I have revived several iPod mini's this way, and have not had it produce any ill effects. However, do note that you try this at your own risk and only if you are comfortable with the possibility or doing more damage. However, my opinion is that A) The iPod doesn't work right now, so there isn't much to lose, and B) you could save on a costly repair if it DOES work.
    Kyle-

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