SAD Service: How do you actually get to speak to a support rep on the phone???

I'm trying to reach a support rep and the pathetic service keeps disconnecting but at least it's nice enough to "thank me for calling Verizon...Goodbye". I have questions about my plan and I'm told it's now owned by Frontier...and god forbid someone from Verizon who I've been a customer of for a long time but I guess it turns out I'm not any longer. Congratulations Verizon, even though I guess I'm no longer you customer you've lost my business anytime in the future.

You know I am feeling the same way about Verizon.
We have been loyal customers with Verizon for nearly 12 years and have averaged a monthly spend of approximately $500 per month for that entire period. Recently I found out that someone in there Credit Department had turned our account over to a Collection Agency who has been hounding us 24/7. Our account has been linked to the same AMEX account which elctronically billed every month so its impossible to become delinquent. Well come to find out after getting through to the Credit Department our account was indeed turned over for phone numbers not linked to our account and not even in the same area code. What's worse is the Credit Manager advised me that once they turn the account over to a Collection Agent they can no longer help us. Despite the fact that it is their error. So I ask them "so what do I do to resolve your error"
DEAD SILENCE! and then I am sorry Sir but we can no longer help you! Really!
Verizon Wireless will now lose our business account, personal cells and our land line business.
Its hilarious that they send out e-mails asking for how they are doing and if they can provide us with any service. I was dumb enough to respond twice believing that someone would forward this same response to someone that may be able to get involved.........................NOT
We need small regional suppliers and small business owners that can actually service the customer and not become so large that they dont have the ability to service there customers.!

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