Sad smiley after update. Need my data!!!
Now when its turned on its showing a smiley on a blue screen and then it turns off. My understanding from reading online is that the update did not install correctly. I NEED A FIX AND I NEED MY DATA!!!
Soft reset makes no difference.
Details:
So, suddenly my phone shows there's an update. I am ecstatic coz I have *always* has issues getting updates and here this time it was showing up on my phone as its supposed to.... I should have known better...
I am beyond sick and tried of windows now. I am 10 year Nokia user and I am pretty sure this is my last Nokia and first and last windows phone. I was one of the earliest Lumia 920 users... And have had a horrible experience. For the first 6 months, it couldn't be unlocked to be used outside the US. And I was moving out.... So I carried a brick with me that whole time. Ever since then one or another thing had not been working... and every time I would look up for a fix, it turned out there was an update but some how my phone not only misses it but couldn't get it no matter what I do. Finally I was able to go to one of the rare Nokia centers in Brazil. The guys were nice enough to get the US version of the much delayed Lumia update for my phone. After that I was sure my problems were over and it worked pretty good.... And now this.... I am sick of not being able to rely on a device that is supposed to work pretty good. I am lost confidence now for good. I would appreciate if some how I can find a way to recover my data so I can leave this **bleep** phone behind. If not... then this is the last time windows phone is hurting me... I am determined not to give it another chance... I have had to wait, loose my data or work with a degraded device for far too long now.
Provided you followed best practice and keep a backup of media files your data is safe on your Microsoft account and will sync back as soon as you set up your phone again using your account login. Contacts are at http://people.live.com and it may also be helpful to know which phone we're talking about here, it seems from your post it is a US model?
Use the Nokia Software Recovery Tool to recover your phone if you have software or software update problems. If your phone is not responding, it appears to be stuck or is not starting you can try to recover it at home before initiating a repair.
Nokia Software Recovery Tool
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