SAF for Web Client without search engine?

Hi!
Is it necesary to implement SAF to have IC Web cliente, if we do not need Search Tools?
Best regards,
Cristina

Hello Cristina,
You don't necessarily need the Software Agent Framework (SAF) for the Interaction Center if you don't need to the Knowledge Search (e.g., solution search) or ERMS Categorization and Solution Auto-Suggest.
Warm regards,
John

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