Safari 3.1 Update and Shift key problem in Gmail

The problem of the new 3.1 Safari update and its affect on the shift key in Gmail is all over this forum and the Gmail forum. Is anyone from Apple seeing this? This seems a very convoluted way to let Apple/Gmail know about it. It would be good if one could just email Apple with the problem - or even phoning !! instead of one having to join two discussion groups to find out what is going wrong after a frustrating day trying to send Gmails and only being able to send them in lower case. I joined the Mac world to get away from the Microsoft approach to support, but am a little disappointed that there are so many hoops to go through to find an answer to a problem that has sprng up as a result of a Safari update.

That matter is being discussed in this thread:
http://discussions.apple.com/thread.jspa?threadID=1447355&tstart=0
Where to send product feedback to Apple:
http://www.apple.com/feedback/
You can also email Gmail and ask them to repair their application.

Similar Messages

My return and shift key stopping working

my return and shift key stopping working. It wont go to the next line or function as an enter.
Now, most of the time it wont do anything but if you push it several times it will type a 0p or /- or control volume the instead. I checked the keyboard setting and voicecontrol and reset it to default and updated software for system but no resolve. How do I fix this?

Hi -- I have this problem too. I cleaned out the keyboard, did an SMC reset, a PRAM reset, and also followed the steps I could follow from this article, linked to in the answer to another question:
http://support.apple.com/kb/ts1381
no luck with any of it. Could we please have some advice targetted at the specific problem of nonfunctional shift and return keys on a MacBook Air?
In the meantime I'm using only the left-side shift and have downloaded and installed KeyRemap4MacBook and remapped my backslash key so it issues the "return" command. A clunky work around but it seems to do the trick, at least.

Enter and shift keys not working. HELP!!!

A few days ago my mouse started behaving erratically all of a sudden. It would move by itself, click apps, and switch tabs rapidly all on its own. I've had this computer for over 2 years and this has never happened before. Restarting and rebooting into safe mode didn't work, but one user suggested a PRAM reset and that fixed the mouse problem. However, my enter and shift key on the right side do not work now (this is much less annoying than the mouse problem, but still very inconvenient!). Restarting the computer and doing another PRAM reset doesn't work unfortunately. I also used the keyboard viewer to confirm that all but those two keys work. I don't think the issue is with keyboard lint because both keys worked fine before I tried the reset. Booting up in safe mode also doesn't fix the problem. It would be great if I could find a way to fix this here since I won't be able to go to an Apple genius bar until December!

Hello sandi3s,
The troubleshooting detailed below may help restore functionality to your MacBook Pro's keyboard.
Some keys don't work as expected
From the Apple menu, choose System Preferences.
From the View menu, choose Speech.
Click the Text to Speech tab.
If "Speak selected text when the key is pressed" is enabled, the key or key combination set to speak text cannot be used for other purposes or used to type text--click Set Key and change it to a less-commonly used key combination (try to use modifier keys such as Shift, Command, Option, and Control). Or, disable the "Speak selected text when the key is pressed" option.
Click the Accessibilty or Universal Access pane in System Preferences, then click the Keyboard tab.
Make sure that Slow Keys is turned off. With Slow Keys on, you need to press a key for a longer period of time for it to be recognized.
In the Accessibilty or Universal Access pane, click the Mouse tab, and make sure Mouse Keys is turned off. With Mouse Keys enabled, you cannot use the Numeric Keypad to enter numbers--instead the keypad moves the pointer (cursor). (There is an option to enable Mouse Keys with five presses of the Option key; you may want to turn that option off to avoid accidentally enabling it.) If Mouse Keys is enabled and you are using a keyboard with no numeric keypad or Num Lock function, see Unable to type while Mouse Keys is enabled in Mac OS X.
If the function keys on the top row of the keyboard are not working as expected, see Mac OS X: How to change the behavior of function keys.
If the issue persists, use Keyboard Viewer to help isolate the issue:Start from the Mac OS X Install Disc, choose Terminal from the Utilities menu and test the keys which were previously not working. If the keys work while started from the Install disc, then the keyboard itself is working correctly. Use How to troubleshoot a software issue to isolate the software issue that may be causing the keys to not respond.
Click the Language & Text pane (Mac OS X v10.6) or International pane (Mac OS X v10.5.8 or earlier) in System Preferences.
Click the Input Sources tab (or Input Menu tab in Mac OS X 10.5.8 or earlier).
Click the Keyboard & Character Viewer "On" checkbox to select it (click the Keyboard Viewer "On" checkbox in Mac OS X 10.5.8 or earlier).
From the Input (flag) menu, choose Show Keyboard Viewer.
If the keyboard is connected and detected by OS X, the keys you type will highlight in the Keyboard Viewer window. Open TextEdit (or any text application), and try to type something using the keys that were previously not responding to see if they highlight in Keyboard Viewer.
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
Cheers,
Allen

When I type on my macbook air I get the symbols I would get if I were holding down the option and shift keys.

I've looked at sticky keys and other stuff like this they don't seem to be the problem. I guess it is possible that both the option and shift keys are stuck at the same time, but they don't seem to be stuck at all.
I tried a restart and that didn't help and I hit the shift key 5 times....
Help

Have you been able to fix this problem? I am having the same issue with my laptop and it seems like each letter in my keyboard performs a shortcut or function rather than typing letters

I HAVE A MAC G5 WITH V10.4 TIGER OS, I AM HAVING TROUBLE WITH THE LETTER "N" ONLY WHEN I USE CAPS AND SHIFT KEYS DOSE IT TYPE THE LETTER "N"SE

HAVE A MAC G5 WITH V10.4 TIGER OS, I AM HAVING TROUBLE WITH THE LETTER "N" ONLY WHEN I USE CAPS AND SHIFT KEYS DOSE IT TYPE THE LETTER "N". I HAVE CONNECTED A NEW KEYBOARD BUT THE PROBLEM STILL EXIST. WHAT ELSE CAN I DO?

You might look at "Keyboard Shortcuts" in the Keyboard and Mouse preference pane and see if somehow the lower case n has been inadvertently assigned to something.
Probably the best solution would be to click the "Restore Defaults" button.

HT1222 Safari 7.1 Update causing Flash Player Problems.

I installed the latest Safari 7.1 update and now my flash player videos are messed-up. I either see "HTML 5" or "FLASH" in gray boxes. This is especially a problem for me on YouTube because I can't multitask while watching a video. If I switch to another tab, the video stops playing. Also, the video player isn't YouTube's, with the usual options like "Play Later" or choosing the mid-sized screen.
I performed a complete, proper, clean install of Flash Player but this didn't resolve the issue. Is anyone else having this issue? Any ideas how to fix it?
OSX Version 10.9.5
Maverick.
iMac
Safari 7.1

Never mind. It was an issue with ClickToPlugIn.

Alt and Shift keys act like "sticky" keys - don't work if held down

My 8830 Alt and Shift keys mysteriously stopped working normally, and now operate exactly how a one-thumbed person would love.
It seems I've activated some rare acessibility feature that I can't turn off. (Tried pulling battery.)
If I hold down the Alt or Shift keys and press another key (e.g. the "W") nothing happens - no character is typed. BUT if I press the Alt key and release it, the up/down arrow icon appears in the upper right of the screen. Then if I next push the W key I get a "1" and the icon disappears. The next keypress of any key gives its regular (letter) function.
The same behavior applies to the right and left shift keys too, except the CAPS icon appears in the upper right.
How do I turn this "feature" off?
Thanks!

I had the same problem in my BB 8100, i read this below, and it works to me too. The trackball seems to stay pressed or bad working so it makes the shift and alt not working. After this muy Alt and shift button returns to work correctly.
sorry, I´m not so good english writer.
Re: Alt Key mysteriously changed function
Options
11-04-2008 09:08 AM
I popped off the ring around the track-ball with a screw driver and cleaned the sensors. I also depressed the sensor on the circuitboard of the device with a metal tipped pen and things started working fine again. Rebooting and cleaning the track-ball had not helped until I manually pressed the circuitboard at which point everything returned to normal including track-ball clicking and having to press the Alt-key once every time I needed to use a number.
hope that helps.
- The Alaskan

___Why does my command/shift space and shift key stop working?

___Why does my command/shift space and shift key stop working?
For no apparent reasoon, some key combos like shift to keep aligned or command/shift space to zoom stop working - why is that?

http://forums.adobe.com/message/2657882#2657882

RETURN/ENTER and SHIFT keys no longer work, and my number keys only work as numbers - no longer do they serve as exclamation points or dollar signs etc.

After downloading OS X Yosemite my RETURN/ENTER and SHIFT keys no longer work, and my number keys only work as numbers - no longer do they serve as exclamation points or dollar signs etc. PLEASE HELP

Does this bad behavior persist when logging in as a different user, e.g., Guest? Does it persist when starting up in Safe Mode?

Have been running version 4 for a week without problems. Today, downloaded MS live security update, and have had problems since. when I click on a favorite site, it takes 20 to 40 seconds before the page load's and the same if I click a link on the page.

been running version 4 for a week without problems. Today, downloaded MS live security update, and have had problems since. when I click on a favorite site, it takes 20 to 40 seconds before the page load's.'''bold text'''

http://portableapps.com/apps/internet/firefox_portable/localization#legacy36

Problem with Safari 5.0 update and Flash

It seems there are several Flash related issues with updating to Safari 5.0, and I am also struggling.
Since updating Safari, the Flash plugin is not being found by any programs (I've tried Safari, Firefox and Zattoo).
I have tried (in various orders) repairing disk permissions, restarting, reinstalling safari 5.0, removing and reinstalling the Flash plugin (10.1), resetting Safari, installing an older version of Flash (9.0). No luck as yet.
Please help!

Home is a sorta shorthand for the base or root folder within a User Account - in Finder, you click on the lil house-type icon in left & that's your account Home.
It can also be found via HD/Users/Account User name/
the symbol ~ is used to represent it - so ~/Library/ is your account Library, whilst /Library/ is the HD/Library
Excuse the lesson
Now - if you're saying that the contents of
~/Library/Internet Plug-ins/
and
/Library/Internet Plug-ins/
are the same ( use Finder - Go to Folder and paste the above if you're not certain you checked the right place )
then you should trash all of those within your account at ~/Library/Internet Plug-ins/

Update and membership screen problems

Photoshop Elements9.03 update won't install. Adobe AIR support advisor says there is no problem.
a 2nd problem, I just installed this version in my laptop and my membership screen doesn't load. If I go to the internet and enter my url. it is there. I have gone to my Welcome screne and opened it, and it doesn't accept my correct password.

I had the problem before the firmware update, and I still have it. It's peculiar because the sound controls work and you get feed back when you hit the space or return key, indicating that there's a software jam somewhere; and the keyboard lighting works.
At first I went through shut down and restart using the on/off button.
Current strategy is to wait a while, then shut the lid, wait until the sleep light goes on, then lift the lid again, and hit the return button. There's some very subtle changes in the whirring and clicking and then the screen comes back on. Sometimes it seems to come on after I lift the lid the second time without my having to hit the return button.
I'm suspicious of the sudden motion sensor, since this usually happens after I've picked up the MacBook Pro and put it on my lap; but I haven't shut that off yet and tested it. There are, I think, some threads under the "Power and Batteries" forum that may be discussing the same thing.
macbook pro Mac OS X (10.4.6)

10.4.7 update and external firewire problems with HD corrupion

Dear all,
Advised by Jpfresno I started this new topic about Tiger 10.4.7 update.
I will repeat my post and what was happening 2 weeks ago:
“In 5 years 10.4.7 update was a tragedy for my Powerbook Ti 667. When I update from 10.4.6 to 10.4.7 my 300 GB firewire drive gets corrupted, after repairing it with DiskWarrior and after connecting it to my PowerBook my computer freezes and I must shut it down via powerbutton. Safari also crashes after the update.
I just erase my Hard Drive and after that install 10.4 and update with combo to 10.4.7. But I had the same problems: finder freezes with connected firewire devices and also safari when browsing. I spend a week trying to solve the problem but no luck.
Yesterday and with no firewire devices, 10.4.7 freeze and I have big trouble in order to started my powerbook!!! Even when i insert the 10.4 install DVD it did not detected my HD. Finally I get it to work and install 10.4 and combo update to 10.4.6 and everything works. My external firewire drive and safari. I already diagnose my HD with disk utility, TechTool and directories with Diskwarrior and everything is ok.
I clone my 10.4.6 to firewire, boot from it and everything is working. I let my external drive connected and finder does not freeze.
My conclusion is that the problem is 10.4.7 update. It only give me problems and I was getting crazy with it. 10.4.6 is working good and I do not advice anyone to update to 10.4.7.”
Last week after reinstalling 10.4.6 I started to have HD problems with my Powerbook 667. I did a surface scan with TechTool I it reported bad sector. Then I done a zero disk format but after a second surface scan TechTool also reported bad sector. Then I take the decision to replace my internal HD. I bought a Samsung 40GB Hard Drive and installed it on my PowerBook. Then I have done a clean installation of 10.4.6 with all applications that I need and clone it to my hard drive with Intego Personal Backup software. Everything works on 10.4.6. and external firewire drive.
After that everything is ok. But I decided to test if my problem derivates from 10.4.7 update or from previous HD corruption. Then I install 10.4.7 update on my Internal Hard Drive. Everything is working good but after connecting my external Hard Drive the finder started to freeze!!!!!!!!!. After that I tried cloning HD to external firewire with Intego personal Backup. Everything was working good but when it was finishing the backup process started to give errors!! I started panic. I interrupted the backup process but after and after restart I found something strange with 10.4.7. The system started up, I login but I could not started any application!!!??? All my application died!
Then I have done one more clean installation of tiger and 10.4.6 update.
My conclusions are that the 10.4.7 update causes all the problems that I have on my PowerBook, because I used the same methods and same software/hardware on 10.4.6 and did no have any problem.
This last two weeks were very difficult to me. I tough that these problems do not happen with Apple computers but I was wrong!!! It is very hard to me to deal with it. I always said to my friends that I never had problems with Apple computers. I accept that a hard drive died because the use of it but I can not accept that a system update cause me 2 weeks of hard problems and make me loose precious work information! I always love apple computers and Apple OS but now I am disappointed
If anyone can explain what happen or have a solution for those problems?
Thanks for the comprehension and collaboration.
Best Regards
Mac OS X (10.4.6)

Hi, alsvieira.
There are some things you did not check in all of your troubleshooting:
1. Run the Apple Hardware Test (AHT) that came the affected computer. See my "Apple Hardware Test" FAQ for comprehensive advice on using the AHT in troubleshooting.
2. re: FireWire troubleshooting: Here is some general troubleshooting advice that may help if problems return with your FireWire drive:1. Review the AppleCare Knowledge Base document "What to do if your computer won't recognize a FireWire device".
2. If this problem occurred after installing a recent Mac OS X Update, and you are also unable to mount CDs, DVDs, or disk images perform the steps in this Mac OS X Hints article. This worked under Panther and may also work in certain situations under Tiger.
3. Power-on the FireWire drive before starting up (booting) your Mac.
4. Reset PRAM and NVRAM.
5. Resett the power-management chip in your Mac.
6. Try a different FireWire port. James Wiebe, CEO of WiebeTech, has published FireWire Port Failures in Host Computers and Peripheral Devices, a white paper providing backgroud information and technical analysis concerning the causes of failure for FireWire ports. This may provide additional diagnostic information.
7. Micromat TechTool Pro version 4 can test the FireWire bus in your computer: this tests the bus — not the ports — but if the problem is on the FireWire bus on the logic board, it should reveal it.
8. Check with the manufacturer of your FireWire drive or enclosure to see if any firware updates are available for such.
9. Hopefully, the partition map on the FireWire drive is not damaged. This can happen if the FireWire drive was not Ejected before being disconnected or powered off. If it still refuses to mount, you may need to employ data recovery tools or services: see my "Data Recovery" FAQ.Note that some of the information above is from the "FireWire Problems" chapter of my book, Troubleshooting Mac® OS X.
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

CTRL, ALT and SHIFT keys are sticking (not physically)

I am having a problem with the T-61p I have been using for 2 years now.
About once every 2 days Windows thinks that either the CTRL, the ALT or the SHIFT key is held down. I only notice this when my mouse's left click or my arrow keys starts behaving funny (like opening dialogs when clicking on icons or highlighting text on a page in MS Word) instead of moving the cursor as they should.
When this starts happening, pressing the CTRL, ALT and SHIFT buttons causes the strange behavior to stop.
None of the keys are physically stuck down. I am using an external keyboard with my laptop closed and docked. I have tried switching keyboards, and I get the same results with brand new Logitech keyboards.
What could this be? Has anyone seen this problem before?
Your help is much appreciated.

Welcome to the forum!
It sounds like you've inadvertently turned on the Sticky Keys accessibility feature. Since you didn't mention which operating system you're using, I can't tell you how to turn it off. Trying searching for Sticky Keys in Help in the Start button menu.
Hope this helps!
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Jane
2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I am not a Lenovo Employee.
I AM one of those crazy ThinkPad zealots!
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Left shift key problem help please

My left shift key is shifting my open page up out of the way and bringing me to my desktop page. My right key works fine. Does anyone know how to fix this problem?

Well, not sure about you new-fangled Snow Leopard users, but I'd check the Dashboard & Exposé preference pane in System Preferences and see if the Desktop shortcut is "Left Shift" instead of the normal F11.

Safari 3.1 Update and Shift key problem in Gmail

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