Safari 5.1.7 reports all extensions invalid including AdBlock and ClickToFlash
I connect to internet at home(direct connect to internet) and office(throuth web proxy) on same macbook pro. Before update to Safari 5.1.7, AdBlock and ClickToFlash both worked fine in two place. After update to safari 5.1.7, safari always report that AdBlock and ClickToFlash is invalid when at office. But AdBlock and ClickToFlash work fine when I at home.
Anyone has some idea for this issue? Thanks.
Similar Messages
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Safari 5.1.7 reports all extensions invalid
I have the same issue on my mbpr. Tried install reinstall, reseting safari, empty cache, restart computer...etc everything. Its just don't work. funny thing is my 2011 mba, it works just fine, and its on safari 5.1.7 too Orz
<Re-Titled by Host> -
My safari bookmarks have disappeared from all of my apple devices and I have not deleted or moved them. Any ideas on how I can recover them?
Triple-click anywhere in the line below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:
~/Library/Safari
Quit Safari.
Select
Go ▹ Go to Folder
from the Finder menu bar. Paste into the text box that opens by pressing command-V, then press return.
A folder window should open. Restore the file named "Bookmarks.plist" in that folder from a backup that predates the unwanted changes. -
I've deleted all of mail, including trash and sent folders, but my mail usage stays high at around 1.4 gb. What am I missing?
It is possible it just hasn' updated yet.
Try resetting:
Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost) -
I'm trying to get my itunes to go back to english but is coming up Russian on windows 7. I initally installed English version and about 6 months ago it came back Russian. It was English for over 2 yrs. I have use all the suggestion including unistall and reenstall of a new down load from apple.
I copied the iTunes file from the external drive and it's in both places. I thought all I would need is the iTunes program (which I downloaded to new computer) and my iTunes library file. There must be something else that's missing. My iTunes library looks the same on the new computer as it does when I open it on the external drive. If I click on an iTunes library song from my new computer, it will only play if I have the external drive plugged in.
My back-up drive is a mess. I have multiple copies of music, video, photo, and document files and I don't know how that happened. ={ Obviously, I don't know how to back up stuff properly and there are back-up files extending over a 6- to 8-year period. I think all I did was just drag and drop the main folders from the back-up drive to the same main folders on the C: drive. Also (and I'm kind of fuzzy on this) Windows used to automatically save music files in a folder within my document files (which makes no sense to me). As my Jewish friends would say, "Oy Vey!" -
I have installed a new version of an APP (mViewer). This app allows me to view security cameras in my office from anywhere. I've tried installing several times, put in all the information, including passwords, but cannot get it to work either on my iPhone or iPad. Is anyone familiar with this app? Thank you.
I don't know this app, but I did look it up in the iTunes Store, thinking I would suggest you could visit the developer's (vendor's) site and seek assistance there.
But when I found the app and went to the vendor's site, I found garbage (nothing useful).
Oh well. -
Hello.
Problem statement is very simple: Firefox will not create bookmarks.
New installation with Mint 17. New PC build with Asus A58M-A/USB3 mother board, AMD A4 6300 processor, 4 gig memory stick.
All of the Mint and Firefox packages are up to date.
A new profile was created for testing, Firefox has been started in safe mode, purged and re-installed and reset to defaults. None of these actions have helped.
Here is the info from the Troubleshooting Information within Firefox
Application Basics
Name: Firefox
Version: 33.0
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Mint Search Enhancer
Version: 1.0
Enabled: true
ID: [email protected]
Name: Stylish
Version: 1.0.7
Enabled: true
ID: {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Graphics
Adapter Description: X.Org -- Gallium 0.4 on AMD ARUBA
Device ID: Gallium 0.4 on AMD ARUBA
Driver Version: 3.0 Mesa 10.1.3
GPU Accelerated Windows: 0/1 Basic
Vendor ID: X.Org
WebGL Renderer: X.Org -- Gallium 0.4 on AMD ARUBA
windowLayerManagerRemote: false
AzureCanvasBackend: cairo
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141013200257
browser.startup.homepage_override.buildID: 20141013200257
browser.startup.homepage_override.mstone: 33.0
dom.mozApps.used: true
extensions.lastAppVersion: 33.0
media.gmp-gmpopenh264.lastUpdate: 1416067922
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1416067922
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 80569
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSMIME
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSSL
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSUTIL
Expected minimum version: 3.17.1
Version in use: 3.17.1
Experimental Features
What other information can I provide?
Thank you.
JimYou can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
*Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ -
Finder stuck, can't find all desktop files including HD and eternal drives
Just installed the new Leopard. When I turn the computer on it brings the screen up minus all desktop files. Can't find any icon for Stack. I can access email and Safari (internet) but my Firefox won't work.
I tried putting in the Leoaprd installation disk again but with Finder spinning nothing happens. I can find some new icons in the dock (Downloads, Documents and Time Machine).
I have a backup copy of my files on an external drive but without Finder I can't access them.
Any suggestions?
MaxI'm having the same problem except I have access to everything for 30 seconds, then everything disappears except the new background image. Nothing I click seems to change anything. I've wiped the drive with an archive and install to see if that fixes the issue.
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I was trying to open a file, the box came up saying that windows could not open the file and choose another program to open the file, I chose reader as it was the first option offered. Reader could not open the file either but when I closed the file I fount that nearly all the desktop icons had changed to reader icons and when I tried to open them a box comes up advising that reader cannot open that file. The only way that I can open my apps is to uninstall reader. When I uninstall reader the Icons return to normal. As soon as I re install reader all my icons change back to reader icons. How can I reverse this?
See http://helpx.adobe.com/acrobat/kb/application-file-icons-change-acrobat.html
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Can I just consolidate and copy to the journaled hard drive over the network? Will a pc recognize a Mac formatted hard drive? I have searchd the forum and online for hours and can't seem to find anything that specifically address this. Does anyone know the best solution?
Itunes library on PC -> WD Passport for Mac (connected via airport extreme to new MacBook Pro). I plan to use this as the default location for my library because the new Pro only has 256 GB onboard.
Any help is greatly appreciated.A PC cannot read a Mac formatted drive without using special software (MacDrive).
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Macworld - How to transfer iTunes libraries between PC and Mac - http://www.macworld.com/article/46248/2005/08/shiftitunes.html
Move an iTunes library from a Windows PC to a Mac - http://www.macworld.com/article/1146958/move_itunes_windows_mac.html -
Error while installing the Microsoft Dynamics CRM 2013 Report Authoring Extension set up
HI Experts,
I am trying to install Report Authoring extension tool to work with MS CRM 2015 online reports but unable to install, getting below error even though I am having VS 2013, SQL Server 2014 and Data tools for VS 2013 installed on my machine.
Please help me to fix this issue.
When I double click the error getting below error.
Error : Business Intelligence Development Studio is not installed for Microsoft SQL Server Reporting Services.
When I click the details , getting below error.
Thanks
Baji RahamanThe Report Authoring Extensions (any version) don't support VS 2013. Currently the Crm 2015 Report Authoring Extensions support VS 2012 and VS 2010, and the Crm 2013 Report Authoring Extensions supports only VS 2010.
By the way, the error you posted suggests you're trying to install the Crm 2011 Report Authoring Extensions
Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk -
CM12 - Reporting all Application Dependencies
Dear all, we have CM12 with 2000 applications defined. Some of the applications have dependencies set.
How to report all applications that have dependencies AND what those links are ?
From the Console GUI it is possible to add the "References" attribute that reports which applications have a reference to another application. How to obtain a list of all dependencies and clearly see which application is a parent, which is a child
Have searched the net and forums without an answer but see others have asked.
DHi
If you want to see from inside the ConfigMgr 2012 console, you have to do the following per application:
Select the application
From the Ribbon, select View RelationShips -> Dependency
You will then get dependencies for that application shown graphically
If you want to see dependencies for all your applications, you will have to use reporting. I cannot remember if such a report exists that will give that information but I do not think so. So you will have to create such a report yourself or wait for others
in this forum to give you more information. -
What's the best way to transfer all the content, including notes and apps, from my old 3rd gen to my new 4th gen. When I replaced my last iTouch with the 3rd gen I lost all my contacts and notes.
Backup the 3g by syncing in iTunes. Then connect the new one and sync everything to it from your backup.
IPod Touch user guide -
Syncing deletes apps (including Camera+ and Disposable with all content)
Just connected my iPhone to the laptop and automatic syncic started, as a result of which all my apps, including Camera+ and Hipstamatic Disposable were deleted. Would be worried, but both of them had 1/2 year's worth of pictures. Are they being backed on iCloud too or should i just accept they're gone? So gutted and angry with Apple right now .(
The built in apps can't be deleted. If you want them reset back to their original arrangement on your screen, go to Settings>General>Reset>Reset Home Screen Layout. If your purchased apps are missing, either sync them back to your phone with iTunes or redownload them for free (see http://support.apple.com/kb/HT2519).
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Safari crashes upon launch, even after I uninstalled all extensions in safe mode. Help?!
Process: Safari [838]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [184]
Responsible: Safari [838]
User ID: 501
Date/Time: 2014-05-10 02:35:07.779 -0400
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 5B3A5243-785D-87EA-055C-3D8738270FED
Crashed Thread: 10
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
External Modification Warnings:
Thread creation by external task.
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010a6e1b35 pthread_threadid_np + 16
1 libsystem_pthread.dylib 0x000000010a6e4638 _pthread_mutex_lock + 51
2 libc++.1.dylib 0x0000000106a257a9 std::__1::mutex::lock() + 9
3 com.apple.CoreGraphics 0x0000000107337d5f CGSConnectionRegistryCheckConnectionID + 33
4 com.apple.CoreGraphics 0x0000000107337c63 CGSConnectionByID + 76
5 com.apple.CoreGraphics 0x000000010736835c CGSGetNextEventRecordInternal + 28
6 com.apple.CoreGraphics 0x00000001073682fa CGEventCreateNextEvent + 33
7 com.apple.HIToolbox 0x000000010997274d PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85
8 com.apple.HIToolbox 0x000000010997777c PullEventsFromWindowServer + 46
9 com.apple.HIToolbox 0x00000001099776c9 FlushSpecificEventsFromQueue + 54
10 com.apple.AppKit 0x0000000107ee8c63 +[NSEvent _discardEventsForTrackingArea:] + 64
11 com.apple.AppKit 0x0000000107ee8b19 -[NSView(NSInternal) _uninstallTrackingArea:] + 227
12 com.apple.AppKit 0x0000000107de8fb5 -[NSView(NSInternal) _uninstallRemovedTrackingAreas] + 461
13 com.apple.AppKit 0x0000000107dc2bd6 -[NSView _setWindow:] + 1033
14 com.apple.AppKit 0x0000000107dd4f75 -[NSControl _setWindow:] + 154
15 com.apple.AppKit 0x0000000107dd4e2e -[NSButton _setWindow:] + 48
16 com.apple.AppKit 0x0000000107dc0964 -[NSView addSubview:] + 364
17 com.apple.AppKit 0x0000000107ec0ce8 -[NSToolbarItemViewer configureForLayoutInDisplayMode:andSizeMode:inToolbarView:] + 574
18 com.apple.AppKit 0x0000000107ebeda0 -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 1275
19 com.apple.AppKit 0x0000000107ec020c -[NSToolbar _metrics] + 1343
20 com.apple.AppKit 0x0000000107ebe8d7 -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 50
21 com.apple.AppKit 0x0000000107ebc506 -[NSToolbarView _syncItemSetAndUpdateItemViewersWithSEL:setNeedsModeConfiguration:sizeToFit:set NeedsDisplay:updateKeyLoop:] + 166
22 com.apple.AppKit 0x0000000107ebc457 -[NSToolbarView _noteToolbarLayoutChanged] + 47
23 com.apple.AppKit 0x0000000107eb0fe8 -[NSWindow _showToolbar:animate:] + 199
24 com.apple.AppKit 0x0000000107eaf272 -[NSWindow setToolbar:] + 788
25 com.apple.Safari.framework 0x0000000103be6d5b -[ToolbarController initWithBrowserWindowController:] + 587
26 com.apple.Safari.framework 0x0000000103a13568 -[BrowserWindowControllerMac windowDidLoad] + 739
27 com.apple.AppKit 0x000000010804141c -[NSWindowController _windowDidLoad] + 450
28 com.apple.Safari.framework 0x0000000103c45c13 -[WindowController _windowDidLoad] + 43
29 com.apple.AppKit 0x0000000108028016 -[NSWindowController window] + 110
30 com.apple.Safari.framework 0x0000000103a13c9a -[BrowserWindowControllerMac showWindow:] + 50
31 com.apple.AppKit 0x00000001080f5605 -[NSDocument showWindows] + 100
32 com.apple.Safari.framework 0x00000001039e200b -[BrowserDocument showWindows] + 39
33 com.apple.AppKit 0x00000001080f4178 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 458
34 com.apple.AppKit 0x00000001080f3f6f -[NSDocumentController newDocument:] + 36
35 com.apple.Safari.framework 0x0000000103b754e3 -[WindowReopener reopenWithArrayOfWindowControllerNames:] + 120
36 com.apple.Safari.framework 0x0000000103b756a4 -[WindowReopener init] + 117
37 com.apple.Safari.framework 0x0000000103b757b3 +[WindowReopener reopenWindows] + 43
38 com.apple.Safari.framework 0x00000001039570f7 -[AppController _openUntitledFileWhileLaunching:] + 157
39 com.apple.Safari.framework 0x0000000103953fa3 -[AppController applicationOpenUntitledFile:] + 22
40 com.apple.AppKit 0x0000000108022e20 -[NSApplication _doOpenUntitled] + 447
41 com.apple.AppKit 0x0000000107f45f01 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254
42 com.apple.AppKit 0x0000000107f45c23 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
43 com.apple.AppKit 0x0000000107f4580d -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
44 com.apple.AppKit 0x0000000107db0b7b -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 323
45 com.apple.AppKit 0x0000000107db0909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
46 com.apple.AppKit 0x0000000107db036b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
47 com.apple.Foundation 0x00000001062fcf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
48 com.apple.Foundation 0x00000001062fcd7d _NSAppleEventManagerGenericHandler + 106
49 com.apple.AE 0x000000010adf4e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
50 com.apple.AE 0x000000010adf4c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
51 com.apple.AE 0x000000010adf4b36 aeProcessAppleEvent + 315
52 com.apple.HIToolbox 0x0000000109977161 AEProcessAppleEvent + 56
53 com.apple.AppKit 0x0000000107dac246 _DPSNextEvent + 1026
54 com.apple.AppKit 0x0000000107daba2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
55 com.apple.Safari.framework 0x00000001039a6d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
56 com.apple.AppKit 0x0000000107d9fb2c -[NSApplication run] + 553
57 com.apple.AppKit 0x0000000107d8a913 NSApplicationMain + 940
58 com.apple.Safari.framework 0x0000000103b78c8d SafariMain + 267
59 libdyld.dylib 0x000000010a42c5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010a5d6662 kevent64 + 10
1 libdispatch.dylib 0x000000010a3f543d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x000000010a3f5152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x000000010a5d6962 pread + 10
1 libsqlite3.dylib 0x0000000104afb1d4 unixRead + 100
2 libsqlite3.dylib 0x0000000104b215ee readDbPage + 478
3 libsqlite3.dylib 0x0000000104b2018d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x0000000104b558f7 sqlite3BtreeMovetoUnpacked + 1143
5 libsqlite3.dylib 0x0000000104b474c5 sqlite3VdbeExec + 53365
6 libsqlite3.dylib 0x0000000104b3940a sqlite3_step + 666
7 com.apple.WebCore 0x000000010da35e39 WebCore::SQLiteStatement::step() + 73
8 com.apple.WebCore 0x000000010e17f90e WebCore::IconDatabase::checkIntegrity() + 110
9 com.apple.WebCore 0x000000010da35721 WebCore::IconDatabase::performOpenInitialization() + 65
10 com.apple.WebCore 0x000000010da35033 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
11 com.apple.JavaScriptCore 0x000000010442b53f ***::wtfThreadEntryPoint(void*) + 15
12 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
13 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
14 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x000000010a5d1a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a5d0d18 mach_msg + 64
2 com.apple.QuartzCore 0x000000010552b377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x000000010552b2ad thread_fun + 25
4 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
5 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
6 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x000000010a5d1a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a5d0d18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000106ed4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000106ed45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x0000000106ed3f25 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000106342967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010634276b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
8 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
9 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 10 Crashed:
0 com.apple.AE 0x000000010ae09f9c ___ZL25AppleEvents_event_handlerP17_xpc_connection_s_block_invoke + 139
Thread 10 crashed with X86 Thread State (64-bit):
rax: 0xa7e898758948b055 rbx: 0x0000000000000054 rcx: 0x0000000106e50000 rdx: 0x0000000000000054
rdi: 0x0000000106e50000 rsi: 0x0000000105c38000 rbp: 0x0000000106e51ff0 rsp: 0x0000000106e51f68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x000000010ac67420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000105c38000
rip: 0x000000010ae09f9c rfl: 0x0000000000010206 cr2: 0x000000010ae09f9c
Logical CPU: 3
Error Code: 0x00000000
Trap Number: 6
Binary Images:
0x10393f000 - 0x10393fffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x10394a000 - 0x103e50ffb com.apple.Safari.framework (9537 - 9537.75.14) <AE2739A0-427C-3015-8DF8-FDCF768D62DE> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x10423a000 - 0x10423bff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x104247000 - 0x104265ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x104283000 - 0x104284fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x104289000 - 0x1042a6ff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x1042b6000 - 0x1042b6fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x1042bc000 - 0x1042bcfff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x1042c3000 - 0x104321ff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x10435f000 - 0x104369ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x10437d000 - 0x1043e7ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x104422000 - 0x104799ff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <DC1116A7-934C-37C1-9AB2-354DBA43EAD7> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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0x114c2d000 - 0x114c5aff2 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x114c69000 - 0x114c71ff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x114c78000 - 0x114d57fff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x114dbf000 - 0x1152e2fff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x115604000 - 0x11569ffff com.apple.PDFKit (2.9.1 - 2.9.1) <F4DFF4F2-6DA3-3B1B-823E-D9ED271A1522> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x115712000 - 0x115736fff com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x115765000 - 0x1159c6fff com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x115c11000 - 0x115ce2fff com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x115d94000 - 0x115ed5fff com.apple.QTKit (7.7.3 - 2826.17) <ADA1EF77-57D2-3E7E-8526-8F0B732C1218> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x115fea000 - 0x115fedfff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x115ff4000 - 0x116116ff1 com.apple.avfoundation (2.0 - 651.12) <5261E6EA-7476-32B2-A12A-D42598A9B2EA> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x11622e000 -You may have installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.
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