Safari 6.0 broke my bank's online bill pay

Is this a bug in Safari 6.0 or bank?

Thanks babowa but I have been using Safari 5.x with my online bank for years. I read that Safari 6.0 has fixed 100 bugs and so Apple either made Safari 6.0 more complient with web standards and my bank's non-compliance is exposed or Apple introduced a new bug in Safari 6.0. I strongly suspect the first option but I wanted to see if anyone else thought there is a new bug in Safari 6.0. And yes, I am using Firefox in the meantime.

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Re: Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!

Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return. I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it. Yes, you can, if you can find your flipping account number, pay your disconnected bill online. However, you will never find a copy of your bill. Why? Verizon wants to punish leaving customers so they can't get their ETF's paid by another company. This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap. Blockbuster did the same thing. It will come back to haunt Verizon as everybody I know is fleeing their service. I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year. I might would have come back but not now. On top of that, they have a trick where they won't port out one number of the set you are trying to port. When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle. So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month. This because they insisted they couldn't shut off that final $20 per month phone. After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong. They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens. I'm telling everyone I know, like I did with AT&T to NEVER do business with them. They used to be great, until they got big. So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

Online Bill Pay

I cannot access the bill pay feature online, to either view or pay my bill. After my last account review and affiliated changes, I lost the autopay feature which I had been using. Now when I go online, I sign in and it directs me to another site for Business Accounts, which I do not have. At this site, if I enter in my phone number, it tells me it does not recognize my number as a Business Account (because it isn't). And 'round and 'round it goes. I have attempted, unsuccessfully, to have customer service handle this problem, to no avail. They have also linked onto my computer and tried it, to no avail. I'd love to return to the auto pay feature, rather than mail a check or have my bank pay it. HELP!

Hi WAC,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.
Regards,
AnnieS

Tip for Photo Stream use, Online Bill pay conformation.

When you pay bills online and get the conformation screen with a conformation number saying please print for your records. Take a screen snapshot instead and import into iPhoto. With Photo Stream turned on the snapshot will be on all your devices. If there is ever a problem with a payment your conformation is right there on iPad/iPhone. I think it's a great way to save records of certain payments.

So I will replace Safari with Firefox? I was reading somwhere on these posts the other day that I can set Firefox to be my default browser, but then I thought someone said that it caused other problems on their computer (locking up?) Again, maybe I am getting 2 different posts confused. Could this happen if I change from Safari to Firefox?
Don't replace Safari; just try Firefox for the bank site that doesn't work with Safari. You can leave Safari as the default browser, and use it for everything other than the bank site.

Online Bill Pay Is Not Working

I am trying to pay my bill online, and the service is not working. I do not have any more time to waste on your website.

You need to request assistance from Verizon. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. You should be able to use the chat agent.

"Bill Pay" feature on bank web site no longer works

My bank has a "bill pay" feature. I can log into the secure bank site pages without a problem, and get account information, transfer funds, etc. When I try to do the bill pay page, it simply does not load and reverts back to the previous page.
Things work as usual in Safari.
I think this began after I did the most recent update this morning (2/19). Nothing crashed; no error messages. I'm not aware of having changed any preference items.
I restarted the computer and Firefox. I am protected by a virus program.

You can try to return to the previous version of Firefox 11 for Mac:
<br> http://www.mozilla.org/products/download.html?product=firefox-11.0&os=osx&lang=en-US
Let me know how that works for you.
I also predicted that customer support from banks would be less than helpful. See my reply at the very bottom of this post. They could at the very least note the issue and forward that to their IT department or webmaster of the site.
Banks don't like browsers that constantly change their code. They don't like testing if new releases of these browsers (Firefox & Google Chrome) are compatible with their site. Maybe they're cheap or too lazy to try. The majority of them only test compatibility with IE. But in the effort of fairness, Chrome & Firefox change their code too frequently to be sure they are compatible with most sites. But Safari does not, so they have no excuse there and at the very least your bill pay should work with that.
I found this "Contact Us" page:
<br> http://www.premiermembers.org/home/cont
But the only choice that fits is "Other". And who knows if they'll read that.
Also for your T-mobile issue I have hunch about that. Could you start a new thread for that issue? It makes for a cleaner discussion and stops us from sending the owner of this thread email alerts.
Link to create new thread:
https://support.mozilla.org/en-US/questions/new
'''My original reply to this banking issue I forgot to post months ago:'''
<br> Thanks for the link. Yeah, I too have used Firefox for years over on Chase's website and fortunately I haven't hit any errors.
The other problem I remember is that Firefox developers can't diagnose bank website problems unless they have an account with the bank. Since they can't just register a free account for testing like at a forum or Ebay. So that really sucks. They have to wait for the bank to conduct their own testing (and that's assuming the bank even cares enough to do it) or hope one of the Firefox nerds that know how to do bug regression hunting comes along and also happens to have a bank account at that site.

I can no longer get my complete bank statements online, and my bank blames the Safari update and tells me to switch to Firefox. Is there no other solution?

I can no longer get my complete bank statements online, and my bank blames the latest Safari update and tells me to switch to Firefox. Is there no other solution?

I would feel dreadful If I thought had caused you a problem. The warnings about Java are fully justified but providing you are communicating with a known source, and as I said, you disable it the moment you have finished, you should be safe.
It might also be worth asking your bank what problem they have and would it be the same if you were using Firefox, for example.
Like you, I am very security minded, in fact I won't even put my bank details on my Mac let alone run my account that way.

Safari will no longer support my online banking, Bill Pay???Any solution?

Anyone have problems with Safari and online banking , Bill Pay?

jodee --
Welcome to Apple Discussions. We all volunteers here, other Mac users helping each other find solutions.
So, yes, I had problems initially with my bank, and I found that if I refreshed the page (press the command/Apple key along with the letter " r " key), the bnk pages would kick in as usual. I had to do that for a couple of weeks, but my bank finally caught up with the new Safari several weeks ago.
Try the refresh page, and let us know how you're doing, OK?

I get missing plug-in error when opening my online bill which is in PDF format. I am using a 2010 Macbook with the latest version of Safari and Adobe suite installed in my computer. Why do I get this error? What should I do?

I get missing plug-in error when opening my online bill which is in PDF format. I am using a 2010 Macbook with the latest version of Safari and Adobe suite installed in my computer. Why do I get this error? What should I do?

In relation to my previous inquiry regarding inability to view a pdf file using Safari...
Is it possible that I can view other online bills from other website but not this particular bill from one specific website?
Sorry if I missed any important point in this article -->Apple Safari 5.1 and Adobe Reader/Acrobat Advisory
Thanks again!

Safari won't let me open the bill pay section of my bank

I have tried to pay bills on line with two different banks. Neither one will allow me to open the 'BILL PAY' tab so I can do that. This just recently happened. I have been paying bills this way for over a year. Neither bank knows what the problem is.
Apple suggests I reset Safari...I am timid to do this cause i know it will erase stuff I think I need??!!!
Any thoughts?

1. There are no viruses for Mac. There is currently one trojan, but the latest security update from Apple is taking care of that. Additionally, you can take a look at these:
http://www.reedcorner.net/guides/macvirus/
http://support.apple.com/kb/HT4650
http://support.apple.com/kb/HT4651
I do not have any anti virus software on my Mac; if there is ever a virus, I will use ClamXAV (free). Your computer's worst enemy is, frankly, the user who downloads things they don't know, possibly from questionable sites. Microsoft viruses can't do your Mac any harm since they can't read the Mac OS to do harm; however, you could unwittingly be forwarding one in an email to a PC friend. I don't forward attachments unless I know the source.

Since I installed firefox 7 I cannot have access to my bank ACCOUNT online i need help what can I do?

Firefox 7.0.1 does not allow me to access my bank account online like I used to do before on Firefox previous version. What can I do?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, it has been reported that the email can take a while to arrive. Use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Why does my apply laptop shut off Safari when I try to watch videos online? Also why can't I use Firefox with this(I used to)

Why does ma older apple laptop cancel Safari when I a m watching videos online? Also,I used to be able to run Firefox but now message states "can't use with this operating system"?

You can't use Firefox, because your operating system, OS X, is a version 10.4 or earlier.
Firefox "upgraded" its Mac compatible version, so that it will only operate with OS 10.6 or later.
Your Safari also might quit, because it too has an upgraded version with greater stability geared toward 10.4 and later. Perhaps you are using system 10.3 or earlier.
It is also possible that Safari quits, because the video sites you watch have changed to be compatible with newer browser versions with later Flash Player compatibility, like Adobe.
It is difficult to find browser compatibility or stability for earlier than 10.4.
What the above post is showing is in the drop down menu in the upper left of your screen. Click on the blue Apple for its drop down menu. Click on the first in the list, About This Mac. That's where you'll see the version as shown in the previous post.
If you upgraded your Safari, even that could be a problem, because it might not work as well with your older operating system. I haven't tried the following link, but it offers the Safari versions that fit each system. You can try downloading the one that matches yours. If that doesn't work, you can always upgrade again.
http://mac.oldapps.com/safari.php

Has anybody heard that Edison will not let you pay your online bill with Safari

Has anybody heard that as it will not let you pay your online bill with Safari or an Apple product

No.
You can call 1-800-75-CONED or 1-800-752-6633

When asking to view statements in online bills--firefox continuously runs a blank tab that is added to my downloads and I cannot stop it without shutting down the computer?

I use Firefox for all our online bill statements. When I go to my Charter One bank account and press view e-statements, firefox does not view these statements, it has started to show pages that are blank and the tab is say charterone.com....dafault/???????(not
sure what is after default) After shutting down and restarting, my downloads are loaded with these blank pages that I've been deleting--hundreds of these. How do I stop this from happening every time I want to view my account statements?

Hi,
Please see [https://support.mozilla.org/en-US/kb/Firefox%20keeps%20opening%20many%20tabs%20or%20windows this].

Bill pay & Safari

I have tried for over a year to get Safari & bill pay to work at my bank and it just won't. I've tried everything that I've read in regards to this issue but no luck so far. I'm on Yosemite OS. Chrome works just fine for bill pay but I don't like having to keep changing browsers. They said a year ago they were working on it and would have it fixed but as I said this is now 2015 and still not working.
Please help!
Thank you for your time,
Kathleen

Very likely has to do with the coding for the bill pay mechanism (it needs an update). Unfortunately, not an uncommon issue. Does you bank have an app?
Also, do you have cookies enabled?

Safari 6.0 broke my bank's online bill pay

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