Safari-Alert ?scam?

I was browsing Safari on my IMac today when I suddenly got a dialogue box supposedly from Apple Security called Safaro-Alert. It claims suspicious activity detected. Your browser might have been hijacked and then it gives a number to call 1-866-782-9808 (Not Apple)
Since then I cannot quit Safari on the IMac and when I force quit it returns as soon as I open it.
Anyone else had this experience. Bob (Using my wife's MacBook)

1. Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
3. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Similar Messages

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Yes, it's a scam. Do not call any phone number.
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

HELP SAFARI ALERT

I have a macbook air. Upon searching in safari a window opens up and says http://www.safaricontact-help.com SAFARI ALERT "Your browser has been locked because of possible infections found in your machine. Due to which your browser might be corrupted because of suspicious activity found. Major Security Issue. For immediate assistance through our Apple Certified technicians CALL: +1-855-337-8048(toll free)".   I called the number and they don't even answer Apple they just say thank you for calling please continue to hold for the next available agent.
Is this legit and can I get my safari back?

It's a JavaScript scam that only affects your web browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Safari-alert keeps popping on iphone5s...how to remove this?

hi everyone! i have an iphone 5s with upgraded ios to 8.1...i was using safari to search for movies when this popup came and continuously block my screen and asked me to call a number....it was showing safari-alert suspiciou activity mighthave been detected.......and asked me to call this number +18662200627...is this a spam? HOW CAN I REMOVE THE POP UP SO I CAN CONTINUE USING THE SAFARI ON MY PHONE?

See this article.
(Note that I am affiliated with that site, and some pages contain ads).

Premium alert scams supported by Verizon

After being charged for the last two years by premium alert scam artists I contacted Verizon and they took the last three months of them off my bill. I consider what these people do as fraud, but who at Verizon cares unless someone catches on. If you do business with Verizon look carefully at your bill every month or you may be in for a big surprise. If anyone else has had this problem please respond. I am thinking about a class action law suit against Verizon for aiding and abetting fraudulent activities.

You decided to wait until after 2 years to contact Verizon about a questionable RECURRING charge on your bill? Maybe you should have taken your own advice about reviewing your bill 2 years ago.
Yes, I had this problem. I received a premium texting charge on my bill. I called Verizon immediately after receiving the charge. They removed the charge from my bill and offered to block ALL premium texting from my lines if I would like to do so. I did so and have NOT received another since.
Yes, premium texting IS supported by Verizon as there are certainly valid uses of this service. Verizon ALSO supports BLOCKING the same premium texting if don't see the need for any of these texts. Verizon does NOT support premium texting scams and WILL remove these from your bill, HOWEVER Verizon has no way of knowing if you actually signed up for a premium text or not. It is YOUR responsibility to monitor YOUR bill and determine if YOU are being charged correctly.

Safari, Error, Scam...and Still Stuck

Was on retail website when all of a sudden my Safari gmail was hijacked by 404 Security Error message. Called message helpline 1-877-805-1029 (guardedly, as message was using strangely stilted grammer.) Spoke to 3 diff people; the 3rd asked me to type 123 rescue into Chrome browser, then proxied in, opened a vast scary list of unwanted visitors who had "hacked in" to my computer, and told me he didn't want to frighten me but clearly my Apple Protection had expired. I could renew for 1, 2, 3 years and pay him $70 to install it. Said I'd think about it and he hung up.
Have tried everything suggested to override the Error message, with no success.

It's a JavaScript scam that only affects your web browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
The people you spoke to on the phone were criminals. I hope you didn't give them a credit card number or any other private information, or let them control your computer remotely. That's what they usually want to do.

Safari Alert?!

Hi all,
a few days ago when I was using my imac,there seems to be an alert that pops up for a second or two then disappears. It's been happening every time I use my computer for the past few times. I'm not sure if it has to do with my system or in Safari in particular, but it's one of those pop up notices with the yellow exclamation mark, that's all I could catch in that split second. I was worried at first if it had to do with a virus/infection.. cause a few months ago my avast antivirus detected something in my cache with the infection name JS: Psyme-AK and I deleted it through the antivirus, and I was wondering if that little pop up had to do with that.. Or am I just over worrying?
Also, does anyone here know if the Avast! web shield detection mean anything if it detects a threat? It has happened a few times on some websites that I went to, and from what I heard this feature aborts the connection once it's detected and stops anything malicious from geting into the computer, so I just wanted to make sure if this is true and correct, meaning if the web shield detects something it's not anything I have to worry about?
Thanks.

macbookgirlx wrote:
a few days ago when I was using my imac,there seems to be an alert that pops up for a second or two then disappears. It's been happening every time I use my computer for the past few times. I'm not sure if it has to do with my system or in Safari in particular, but it's one of those pop up notices with the yellow exclamation mark, that's all I could catch in that split second. I was worried at first if it had to do with a virus/infection.. cause a few months ago my avast antivirus detected something in my cache with the infection name JS: Psyme-AK and I deleted it through the antivirus, and I was wondering if that little pop up had to do with that.
JS:Psyme-AK was Windows only malware as are all JavaScript (JS) infections that I'm aware of. The worst thing that a JavaScript will do these days is re-direct your browser to someplace you didn't want to go (such as an advertising site).
There is no currently known malware that would impact OS X or Safari in this manner. The only thing I'm uncertain about is what would cause the pop-up window to rapidly vanish. It's possible that you were briefly on a page that was blacklisted by Google SafeBrowsing or some other such service (maybe Avast!) and were redirected immediately to a safe site. Are they associated with the same sites or different ones?
Also, does anyone here know if the Avast! web shield detection mean anything if it detects a threat? It has happened a few times on some websites that I went to, and from what I heard this feature aborts the connection once it's detected and stops anything malicious from geting into the computer
That's the theory they promote, but I have yet to see evidence of any such "shields" ever having prevented anything, except for LittleSnitch at the height of the Flashback epidemic in Apr-May 2012. A fully up-to-date Mountain Lion will adequately protect you against any currently know web infections and there are hardly any that work with OS X in any case.

How to get rid of Mac systems alert scam

TThis annoying scam has popped up. Nothing I've seen on any of the other posts have helped. Safari does not work at all

You should try removing the malware in your system, if there are any. Use this tool to remove the malware:
http://www.adwaremedic.com/index.php

Safari Alert Suspicious Activity

I got this today when clicking a picture link in a online sport magazine, Safari frozen, so I called to the supposed Support for Apple toll free number and they re-directed and connected me to a TECH CARE LIVE INC. (online technicians) who charge me $169 to solve and clean up my computer online. Was this a scam? if so here is their phone number and e-mail:
1-855-245-1262 [email protected] so Apple can take corrective actions and stop it.
Appreciate any advise

It's a scam.
Can you still use Safari ok?
Apple's toll free number in the U.S is: 1-800-275-2273
Apple never sends email such as the one you received. Nor will they send you an email to verify your Apple ID credentials.
I sincerely hope you did not give then your credit card payment information.
In the future, if you receive an actual email asking to verify your Apple ID or call a tech support number, please forward that email to: [email protected]
That way Apple has a record of it.

When I try to open Safari I get error message: Safari - Alert Suspicious Activity Might Have been Detected. Major Security Issue To fix it please call Support for Apple 1 800-680-4131 (Toll Free) immediately!

Started to get pop ups when tried to open a video on face book. Directed for a download of MPlayerX-2.dmg and did attempt to install but never got video up/.
Error message also states to
To fix it please call Support for Apple +1 800-680-4131 (Toll Free) immediately! and also gives out a web site of http://mac-online-support.com

You may have installed the "Downlite" or "VSearch" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the support article, you may also need to remove this item in the same way:
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This malware is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.

If I called the 800 number in the mac system alert scam, is my computer infected?

I called the 800 number on a mac system alert message; I gave no information but they knew my telephone number. Is my computer infected?

No, unless you separately gave them access to it.
(116468)

Alert, Scam for switch of BT Service maybe??? !!!!

Received the following text to my mobile phone;
Hi BT here, We've had a request from another customer to takeover the service at your addres XXX XXX XXX XXXX XXX XXXX
on 25-Sep-12. If you're not moving, the date is wrong or you want service from BT at your new address please give us a call on 0800 0857806
pretty much as sent (minus address) .........
I intend to ignore the text but a scam warning may be required iif that is possible !!!!!
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Solved!
Go to Solution.

A google of the number shows that the number is BT, So it "may" not be a hoax. It maybe worth you contacting BT on 0800 800 150, they sould be able to confirm if there is an order out on your line.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Safari is frozen by a fake security alert, how do I resolve?

Safari is frozen by a fake security alert. How do I resolve on my MacBook Air using IOS 8.1.2
Error Message:
"Safari - Alert
Your Browser has been Locked because of Possible Infections found in your Machine. Due to which your Browser Might be Corrupted because of Suspicious Activity found.
Major Security Issue
For Immediate Assistance through our Apple Certified Technicians CALL:
+1-855-337-8048 (Toll Free)"
Thank you!

The following comes from user stevejobsfan0123.
Occasionally, a browser window may pop up with a scam message. Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus, and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. Most of these scammers, if you actually call the number, will ask you to install software giving them remote control over your computer. Do not do this either. This article will outline the solution to dismiss the pop-up.
Quit Safari
Though you will probably have to quit Safari, you can first try closing the tab by pressing Command + W. Sometimes, however, these pop-ups will not go away by attempting to close the tab, nor by clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
None of this Worked!
If pressing Command + W does not work, and force quitting Safari and restarting the application with the Shift key held down does not get rid of the pop-up you will have to reset Safari. Normally, this can be done by launching Safari, then in the menu bar, going to Safari > Reset Safari. However, most pop-ups of this variety will block access to many of the drop-down menus in the menu bar. You will need to locate a file on the computer and move it to the trash. Make sure you quit Safari first (force quit if necessary).
To start, open Finder. The press Command + Shift + G, or in the menu bar, select Go > Go to Folder. Type the following file path:
~/Library/Preferences
Look for a file named com.apple.Safari.plist, and drag it to the trash. Then restart your Mac. After it reboots, try launching Safari. A new preferences file should have been automatically created, so no more action is required on your part, and the pop-up should now be gone.
The Source of the Scam
In addition to the FBI scam, there are a few webpages with bogus technical support pop-ups or "security alerts," claiming you have a virus as described earlier. These webpages include but are not limited to:
macsecurityissue.com
helpmetek.com
applesecurityalert.com
websternal.net
newsalert.report-o.com
mac-system-alerts.com
geek-techies.com
system-connect.com
instants-pc-fix.com
flasherrordetector.websiteviruscleaner.com
safaricontact-help.com
system-logs.info
customer-help.in

Mac system alerts on safari wont open

When I opne safari I get this safari alert mack system alerts , major security issue , and a phone number
for apple support , can some doby tell me how to fix it

Hi ..
Do not call that phone number. It's a scam.
Launch Safari while holding down the Shift key. That way only your homepage loads.

Safari pop up alert telling me to call a support number

My kid was doing a bing search for 'bmr assignments' for something he has to do for school that was suppose too direct to his schools website to read some articles and he got booted out to a error page saying it could not open page http://www.google.com/search?client=clients&rls=en&q=sds&ie=UTF-8&oe=UTF-8" And then it says because the browser can't connect to the server www.google.com. And then tells me to call toll free 1-800-798-8393. The pop up that won't go away no matter how many time I click ok says..... Is this legit???? How do I fix this
http://mac-online-support.com
safari- alert
major security issue
to fix it please call support for apple
+1 800-798-8393 (toll free) immediately
I
IMac late 2012
im running Osx Yosemite v 10.10.1
cant check safari version (pop up error prohibties me from using safari tab) but it's at current version

Melz1004 wrote:
I had a similar issue except i did allow them to access my computer.
In that case, you should consider your computer to have been compromised. The people who had control are scammers, and they may have done all manner of things, including installing keyloggers or leaving back doors into your system. The only possible way to fix this is to erase the hard drive and reinstall everything from scratch. See:
How to reinstall Mac OS X from scratch
If you gave them a credit card number as well, you should report this to your credit card company.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Safari-Alert ?scam?

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