Safari and browsing eBay auction lists
I have a frustrating thing happen from time to time where I click a link to an ebay auction I get this response:
"Safari can’t open the page.
Safari can’t open the page “(the webpage URL)”. The error was: “bad server response” (NSURLErrorDomain:-1011) Please choose Report Bug to Apple from the Safari menu, note the error number, and describe what you did before you saw this message."
It happens a lot more than I'd like - for example when I've got a list of auctions for silver dollars and every other one I click gives me the above response. Some go through fine while others refuse to.
I've tested the same links with Firefox and they all work fine.
I really don't want to have to juggle browsers. Is there an easy answer (and solution) to this nagging little inconvenience?
Thanks,
Scott
Hello Scott,
Mac OS System Error Codes: -299 to -5553
You really should consider doing yourself a favour & use FireFox or Camino, maybe worth the juggling of browsers.
Imo ebay is so fickle about our Safari browser, they support is what they say to some ppl. when they are contacted, via email, yet their support pages say they don't, on some days.
They did change their site sometime last year, & the ebay & Safari questions don't stop, coming in discussions, ebay is No fun for Safari users, esp. sellers.
btw, If you have Safari's Debug menu enable, it does make it easier to open an other browser with the "Open Page with", menu.
Kind Regards,
Eme '~[) ♥♪
edited by: Eme
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ThanksHi Louise,
You're on a bit of a wild-goose chase I fear. If the website was created with only Windows users in mind, then there's little that can be done to get around that.
Having said this, there are some sites which accidentlally block Safari and can be gotten around. Try enabling the Debug menu in Safari by typing this into a terminal window (Terminal.app in the Utilities folder):
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Under the new Debug menu item at the top of the screen, there should be an option to change the User Agent. Change this to be Windows Internet Explorer 6.0 then try the problem websites. This changing of the User Agent is only a temporary setting and will need to be reset the next time you launch Safari.
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Getting used to it (Safari and browsing)
Hey
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Does anybody know how to fix it?Hi
Are you referring to windows within Safari or changing applications?
Changing Applications:
Cmd + Tab seems to do it for me. What it does is bring up a "window" with the icons of the apps on it, subsequent presses of Tab key (I'm still holding down Cmd) move the highlight to the next icon. Whatever's highlighted is current when i release the keys. That help?
Have you tried just the Tab key?
Type shortcuts into Safari Help & see if anything useful in there.
Steve -
Hi, I'm an eBay seller and save old eBay auction files to my hard drive for future refence. These files which all use the same name but are saved in a different folder for each eBay auction no longer open correctly -- much of the eBay auction text information shows up for a split second and then disappears -- the area at the top of the saved eBay auction file then collapses -- the original eBay auction photo of the product shows up as well during that split second but disappears when the other auction text disappears. These eBay auction files open correctly when opened using Internet Explorer. In Firefox, Firefox adds some strange information at the end of the file name when it is opened which is not a part of the actual file name itself (i.e. here is the original file name which is the same for whatever ended eBay auction I open: eBayISAPI.dll.htm -- here is the altered file name after Firefox opens it: eBayISAPI.dll_files/eBayISAPI_data/eBayISAPI_002.htm#ht_658wt_1349 -- yes, it is that long -- the last part is slightly different for each separate auction file that I open). None of this happened until recently. The files open this way whether using Firefox 4.0, Firefox 3.6.16, Firefox Safe Mode 3.6.16, and Firefox Safe Mode 4.0.
Here is what I did:
1) In Firefox 4.0, I opened the Bookmarks on the Menu Bar at the top of the screen. I clicked on the Import and Backup menu. I then exported all my bookmarks to the PC's desktop using the default file name BOOKMARKS.HTML.
2) In Firefox, I opened the Add-ons menu under Tools on the Menu Bar. I clicked on the Prnt Scrn key on the top right of the PC's keyboard in order to obtain a screen shot of all the Firefox add-ons. I then opened Microsoft Word and pasted the screen shot using the Control V command (Ctrl V). I then saved the Microsoft Word file on the PC's desktop for future reference.
3) I then opened the Control Panel in the Start menu (accessed from the little Windows world globe on the bottom left of the screen -- the operating system is Windows 7).
4) In the Control Panel, I opened Uninstall A Program in the Programs section.
5) I uninstalled Firefox 4.0 clicking on the box "Remove my Firefox personal data and customizations" in order to remove whatever bug in my Firefox customizations was causing the two errors above (this is the MOST IMPORTANT PART of this whole process which is why I saved all my bookmarks as an HTML file and saved a screen shot of all the Firefox add-ons).
6) I then reinstalled my old Firefox 3.6.16 version obtained from the following link: http://www.mozilla.com/en-US/firefox/all-older.html (I am not yet in favor of using Firefox 4.0 -- you suppose you can reinstall Firefox 4.0 on your system if you want).
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Tap on the Safari app and enter in the URL you wish to go to, or the term you wish to search for, in the search/address bar. Perhaps this will help:
http://www.imore.com/ios-7-safari-ultimate-guide
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TROUBLESHOOTING SAFARI AND EBAY
I am having trouble paying for an ebay purchase using safari as the web browser. I am using OS Lion as the operating system. Tech support from ebay says it is a problem with apple and Safari and is not a problem for internet explorer or Firefox. I was unable to download firefox. Any sugestions on how I can make purchases on ebay using Safari?
Does anyone have any idea how to solve these
compatibility problems with 10.4.x??? I cannot upload
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Help... thanks!
Hello Peter,
Has this just happened. I know some people have had problems with various things after installing one of the security updates.
I was lucky or lazy and saw the reports and have not yet done the update.
Have you done the usual ebay recommendation of clearing the cookies and cache etc.
All I can say is that Safari and Firefox are still OK with ebay although Safari seems to take longer to complete the listing.
Hope you find a solution soon.
Regards from England,
Alan -
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Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Hi everyone,
I just have my new Ipad4 last January 27, I noticed that while downloading a certain Apps in App Store then scrolling to look for more application, my screen would flicker like flashing or something blinking on it. I don't know what happened, why is it like that? Is it somewhat connected with hardware problem or does Ios 6 version still have a bug? I've tried using safari and other video downloader like vdownloader and I tried searching in youtube, still the same dilemma, it flicker also while browsing some video. Is it hardware problem? I already reset and restore my IPAD thou its a new one still the same dilemma happened again. What should I do? It was a gift for me and I'm really worried about it. Hope you could help me regarding it. Thank you so much.Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
Safari and firefox stop working after a few minutes of browsing, regardless of what site I'm on. I have to restart my computer to get internet access again but it only works for a few more minutes, then I have to restart again. I don't get a spinning ball, it just stops working at whatever page it's on. I can close the program just fine but when I re-open it, either safari or firefox, it freezes trying to load the hompage. This started a few days ago after trying to stream a movie on my computer. I'm on a Mac Air OS X Version 10.6.8 and have downloaded all updates. When I go into finder, it says I have over 80 gigs available. Is there some other memory cache that I need to check? Thanks so much for your help.
ejwoodall wrote:
It's not a router problem as I explained in my post. If it was a router problem then I wouldn't have the problem everywhere I go. It is an issue with the software.
Then I guess the millions of people running 10.5.7 with no issues are just hallucinating that their machines are working fine?
I'm not trying to belittle your issues; you're certainly having them and I know first hand how annoying an intermittent AirPort issue can be. (In fact, mine was due to an AirPort driver bug that no one else seemed to suffer from.)
The single best diagnostic you could do is take your system running 10.5.7 to an Apple Store, and try using their in-store network.
If your machine performs flawlessly, it may be a router issue.
If your machine has connectivity issues there, it may be a hardware problem with your machine.
There have been numerous people in multiple threads over the years who swore that an update was buggy because things used to work, but returned later to sheepishly admit that they took their machine in, a problem was found and fixed, and now their Mac works flawlessly with the newer software.
But simply reinstalling 10.5.5 in no way means the explanation of how firmware bugs may be at play here is incorrect.
In the context of that explanation, all you've done is possibly reinstall software that asks to add "2 + 3." -
My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?
Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob -
Hi there!
Since today the following is happening, when trying to use Safari to browse to any page:
A grey error bar appears at the top of the browser window, which says: "There is a problem with this page. The page will be reloaded". Then an error report is thrown (see below) and in the background safari reloads the page, which wont work and safari starts again to reload the page and again and again..... This all happens within seconds.
The current version of safari on my mac: Version 7.0.1 (9537.73.11)
There is no problem with Chrome by the way. And I just installed Firefox, imported all settings from Safari - no problem with firefox as well!
Any idea?
Thanks in advance for your help!
Process: com.apple.WebKit.WebContent [1282]
Path: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 9537 (9537.73.11)
Build Info: WebKit2-7537073011000000~21
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [1166]
User ID: 501
Date/Time: 2014-01-08 17:50:10.379 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 0DC98ED9-0AD9-A46B-3792-274060A0C1D8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000028
VM Regions Near 0x28:
-->
__TEXT 000000010dde9000-000000010ddea000 [ 4K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.JavaScriptCore 0x00007fff8762f924 JSScriptEvaluate + 132
1 com.apple.Safari.framework 0x00007fff9076e7a9 FrameMetadata::FrameMetadata(objc_object*, WBSFormMetadataController*) + 239
2 com.apple.Safari.framework 0x00007fff90771f7d FrameMetadata::create(objc_object*, WBSFormMetadataController*) + 47
3 com.apple.Safari.framework 0x00007fff907704f1 -[WBSFormMetadataController metadataForFrame:requestType:] + 126
4 com.apple.Safari.framework 0x00007fff907705e6 -[WBSFormMetadataController recursivelyCollectMetadataInFrame:requestType:frames:formMetadata:] + 173
5 com.apple.Safari.framework 0x00007fff90770896 -[WBSFormMetadataController getMetadataForAllFormsInPageWithMainFrame:requestType:frames:formMetadata:] + 109
6 com.apple.Safari.framework 0x00007fff9048ec59 Safari::BrowserBundlePageController::collectFormMetadataForPreFillingForm(Safar i::WK::URL const&, Safari::PreFillEvent) + 203
7 com.apple.Safari.framework 0x00007fff904972eb Safari::BrowserBundlePageController::handleMessageToPage(Safari::WK::BundlePage const&, Safari::WK::String const&, Safari::WK::Type const&) + 1019
8 com.apple.Safari.framework 0x00007fff9048c699 Safari::BrowserBundleController::dispatchMessageToPage(Safari::WK::BundlePage const&, Safari::WK::String const&, Safari::WK::Type const&) + 25
9 com.apple.Safari.framework 0x00007fff905130a7 Safari::WK::didReceiveMessageToPage(OpaqueWKBundle const*, OpaqueWKBundlePage const*, OpaqueWKString const*, void const*, void const*) + 126
10 com.apple.WebKit2 0x00007fff8d0c8f80 WebKit::InjectedBundleClient::didReceiveMessageToPage(WebKit::InjectedBundle*, WebKit::WebPage*, ***::String const&, WebKit::APIObject*) + 124
11 com.apple.WebKit2 0x00007fff8d0c8eaf WebKit::WebPage::postInjectedBundleMessage(***::String const&, CoreIPC::MessageDecoder&) + 91
12 com.apple.WebKit2 0x00007fff8d0c8e2d void CoreIPC::handleMessageVariadic<Messages::WebPage::PostInjectedBundleMessage, WebKit::WebPage, void (WebKit::WebPage::*)(***::String const&, CoreIPC::MessageDecoder&)>(CoreIPC::MessageDecoder&, WebKit::WebPage*, void (WebKit::WebPage::*)(***::String const&, CoreIPC::MessageDecoder&)) + 78
13 com.apple.WebKit2 0x00007fff8d0c723a WebKit::WebPage::didReceiveWebPageMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 5746
14 com.apple.WebKit2 0x00007fff8d0afd5b CoreIPC::MessageReceiverMap::dispatchMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 125
15 com.apple.WebKit2 0x00007fff8d0afc40 WebKit::WebProcess::didReceiveMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 28
16 com.apple.WebKit2 0x00007fff8d0afba9 CoreIPC::Connection::dispatchMessage(***::PassOwnPtr<CoreIPC::MessageDecoder>) + 101
17 com.apple.WebKit2 0x00007fff8d0afad2 CoreIPC::Connection::dispatchOneMessage() + 106
18 com.apple.WebCore 0x00007fff885ec1ed WebCore::RunLoop::performWork() + 557
19 com.apple.WebCore 0x00007fff885ebfa2 WebCore::RunLoop::performWork(void*) + 34
20 com.apple.CoreFoundation 0x00007fff8a9138f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
21 com.apple.CoreFoundation 0x00007fff8a905062 __CFRunLoopDoSources0 + 242
22 com.apple.CoreFoundation 0x00007fff8a9047ef __CFRunLoopRun + 831
23 com.apple.CoreFoundation 0x00007fff8a904275 CFRunLoopRunSpecific + 309
24 com.apple.HIToolbox 0x00007fff8a371f0d RunCurrentEventLoopInMode + 226
25 com.apple.HIToolbox 0x00007fff8a371cb7 ReceiveNextEventCommon + 479
26 com.apple.HIToolbox 0x00007fff8a371abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
27 com.apple.AppKit 0x00007fff8aae128e _DPSNextEvent + 1434
28 com.apple.AppKit 0x00007fff8aae08db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
29 com.apple.AppKit 0x00007fff8aad49cc -[NSApplication run] + 553
30 com.apple.AppKit 0x00007fff8aabf803 NSApplicationMain + 940
31 com.apple.XPCService 0x00007fff8a2fac0f _xpc_main + 385
32 libxpc.dylib 0x00007fff8953bb2e xpc_main + 399
33 com.apple.WebKit.WebContent 0x000000010dde9ba0 0x10dde9000 + 2976
34 libdyld.dylib 0x00007fff83a395fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff89ac4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff911c0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff911c3fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff89ac5662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8386e43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8386e152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff89ac0a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89abfd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8a905315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8a904939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8a904275 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8ac811ce _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff911bf899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff911bf72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff911c3fc9 thread_start + 13
Thread 4:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff89ac0a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89abfd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8a905315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8a904939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8a904275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff86b38907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff86b3870b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff911bf899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff911bf72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff911c3fc9 thread_start + 13
Thread 5:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x00007fff89ac0a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89abfd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8a905315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8a904939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8a904275 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8a9b99d1 CFRunLoopRun + 97
6 com.apple.WebCore 0x00007fff88698ab4 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x00007fff873fc0af ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fff911bf899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff911bf72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff911c3fc9 thread_start + 13
Thread 6:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff89ac4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff911c1c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87407266 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00007fff87406d85 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x00007fff873fc0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff911bf899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff911bf72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff911c3fc9 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89ac4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff911c1c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87407887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87407718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff873fc0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff911bf899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff911bf72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff911c3fc9 thread_start + 13
Thread 8:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89ac4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff911c1c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87407887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87407718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff873fc0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff911bf899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff911bf72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff911c3fc9 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89ac4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff911c1c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87407887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87407718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff873fc0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff911bf899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff911bf72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff911c3fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff89ac4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff911c0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff911c3fb9 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff89ac4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff911c0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff911c3fb9 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff89ac4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff911c0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff911c3fb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff89ac4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff911c0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff911c3fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000011126c000 rbx: 0x0000000111274bd0 rcx: 0x0000000000000001 rdx: 0x0000000000000000
rdi: 0x0000000111200a30 rsi: 0x0000000000000000 rbp: 0x00007fff51e14760 rsp: 0x00007fff51e146f0
r8: 0x0000000000000040 r9: 0x00007fff51e14500 r10: 0x000000000000000f r11: 0x00000001188e13f0
r12: 0x0000000000000000 r13: 0x0000000112420000 r14: 0x0000000000000000 r15: 0x000000011242e8d8
rip: 0x00007fff8762f924 rfl: 0x0000000000010206 cr2: 0x0000000000000028
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10dde9000 - 0x10dde9ff4 com.apple.WebKit.WebContent (9537 - 9537.73.11) <4CB75512-1948-3BBA-8D68-D5ED0A684239> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
0x10ddee000 - 0x10ddeefff WebProcessShim.dylib (7537.73.11) <AFD4C12E-D938-3355-B0C6-F122C4147EFF> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcessShim.dylib
0x10def0000 - 0x10df02ff7 com.apple.webcontentfilter.framework (5.1 - 5.1) <81289FEE-C191-3434-9394-543B00B24522> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is
0x123400000000 - 0x1234004b2ff7 com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.18.29 - 8.1.8) <CA88A115-CCAB-3E45-856B-778A4DBF3E51> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
0x7fff6e614000 - 0x7fff6e647817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff835ab000 - 0x7fff835abffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff835c9000 - 0x7fff83681ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8369c000 - 0x7fff83765fff com.apple.LaunchServices (572.23 - 572.23) <8D955BDE-2C4C-3DD4-B4D7-2D916174FE1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff83766000 - 0x7fff83795ff7 com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff83796000 - 0x7fff83867ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff83868000 - 0x7fff8386afff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff8386b000 - 0x7fff83885fff libdispatch.dylib (339.1.9) <46878A5B-4248-3057-962C-6D4A235EEF31> /usr/lib/system/libdispatch.dylib
0x7fff838d9000 - 0x7fff838defff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff838df000 - 0x7fff83956fff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff83957000 - 0x7fff83980fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff83981000 - 0x7fff83982ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff83983000 - 0x7fff839d1fff com.apple.opencl (2.3.57 - 2.3.57) <FC03A80D-543A-3448-83FF-D399C3A240D9> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff839d2000 - 0x7fff83a35ff7 com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff83a36000 - 0x7fff83a39ff7 libdyld.dylib (239.3) <62F4D752-4089-31A8-8B73-B95A68893B3C> /usr/lib/system/libdyld.dylib
0x7fff83f5f000 - 0x7fff83f67ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff83f68000 - 0x7fff83f83ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff83f89000 - 0x7fff83fb0ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff83fb1000 - 0x7fff83fccff7 libsystem_malloc.dylib (23.1.10) <FFE5C472-B23A-318A-85BF-77CDE61900D1> /usr/lib/system/libsystem_malloc.dylib
0x7fff84891000 - 0x7fff84892fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8493f000 - 0x7fff84946ff7 liblaunch.dylib (842.1.4) <FCBF0A02-0B06-3F97-9248-5062A9DEB32C> /usr/lib/system/liblaunch.dylib
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0x7fff8a343000 - 0x7fff8a5edffd com.apple.HIToolbox (2.1 - 696) <1CFFF37B-C392-3088-B0A4-C08C55B2AF8F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x7fff8aa7a000 - 0x7fff8aa85ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8aa86000 - 0x7fff8aaaffff GLRendererFloat (9.0.83) <1F1160A8-5047-3CEE-AC1E-D29520D0B367> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
0x7fff8aabd000 - 0x7fff8b631ff7 com.apple.AppKit (6.9 - 1265) <0E9FC8BF-DA3C-34C5-91CC-12BC922B5F01> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8b632000 - 0x7fff8b639fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8b63a000 - 0x7fff8b643fff com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8b644000 - 0x7fff8b64efff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff8b64f000 - 0x7fff8b667ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8ba44000 - 0x7fff8ba49ff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff8ba4a000 - 0x7fff8ba5cfff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff8ba5d000 - 0x7fff8bb4cfff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff8bbb0000 - 0x7fff8bbb2ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff8bbcc000 - 0x7fff8bc0aff7 libGLImage.dylib (9.0.83) <C08048A7-03CC-3E40-BCDC-7791D87AC8E4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8bc0b000 - 0x7fff8bdc3ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8bdc4000 - 0x7fff8bf60ff7 com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8bfbb000 - 0x7fff8c28ffc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff8c290000 - 0x7fff8c5aaff7 com.apple.MediaToolbox (1.0 - 1273.29) <6260E68B-7E50-3D49-8C0A-7145614C13D8> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
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0x7fff8dc5e000 - 0x7fff8dca7fff com.apple.CoreMedia (1.0 - 1273.29) <4ACD30BA-E9FE-3842-A8B7-E3BD63747867> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff8dca8000 - 0x7fff8dcefff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
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0x7fff8dfdc000 - 0x7fff8dff8fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff8dff9000 - 0x7fff8dffbfff libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
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0x7fff8e07b000 - 0x7fff8e0a0ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8e0a1000 - 0x7fff8e0aaff7 libcldcpuengine.dylib (2.3.58) <A2E1ED7B-FC7E-31F6-830A-FF917689766B> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
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0x7fff8e267000 - 0x7fff8e267ff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff8e268000 - 0x7fff8e394fff com.apple.MediaControlSender (1.9 - 190.4) <F5E934E1-D004-3C84-815A-961319F8C522> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff8e395000 - 0x7fff8e395fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8e396000 - 0x7fff8e397fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff8e398000 - 0x7fff8e39afff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff8e492000 - 0x7fff8e4beff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <36C562FF-5D91-318C-A19C-6B4453FB78B9> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff8e4bf000 - 0x7fff8e50dfff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8e7a6000 - 0x7fff8e82ffff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8e853000 - 0x7fff8e870ff7 com.apple.framework.Apple80211 (9.0 - 900.47) <C897AFE6-DD73-387D-816A-67252A564207> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8e8c7000 - 0x7fff8e8ecff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
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0x7fff8eba8000 - 0x7fff8ebc6ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
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0x7fff8f632000 - 0x7fff8f6f5ff7 comPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
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