Safari (and Firefox and Flock) cannot find plug-ins for BBC sites

Ive downloaded realplayer 10.1.0 and I have quicktime 7.1.3 but I cannot access any of the movie or audio clips from the BBC news website, and other sites are giving similar trouble, though for some reason youtube is fine. I cannot listen to BBC radio on line or classic fm which is driving me nuts. I've played with various settings for hours and cannot see what to try next.
Advice welcomed.
New Year Blessings
Eleanor

Hi Eleanor
Audio and video plays fine on Safari for me.
First, go to the Safari Menu>Safari Preferences>Security>Cookies and remove any cookies for the BBC. Also, from the same menu "empty cache".
Next, open RealPlayer. RealPlayer Menu>Preferences. Make sure the correct Media Types are selected - first select "show private real player types". Then, all boxes are checked except for the last 3).
If you are choosing Windows Media Player as your BBC player of choice, which cannot run native on an Intel system, then you'll need to install the free plug-in Flip4Mac. This plug-in, managed from your System Preferences panel, converts this type of content to Quicktime.
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