Safari and Firefox seem to have been hijacked

Safari and Firefox seem to have been hijacked. When I type hotmail it takes me to some netgear wn2500rp genie. Help!

Hi,
Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem.
http://support.apple.com/kb/TS1594
Make sure Safari is running in 32-bit mode. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.
If Safari still crashes, go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop. Relaunch Safari. If it's a successful launch, then that .plist file needs to be moved to the Trash.
Carolyn

Similar Messages

Safari and Firefox seem to have issues with Flash?

Hi - in the past few days every time I try to view a website with video, both Safari and Firefox hang with the beachball and I have to force-quit. I tested to see if it was just taking a long time to load, and it was still the same after an hour. I've read on this forum that Snow Leopard and Flash have some issues, and I've done everything suggested: un-installed Flash then re-installed the latest version, cleared out Safari cache and reset Safari, repaired disk permissions...I am at a loss. Any ideas are appreciated!

Hi,
Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem.
http://support.apple.com/kb/TS1594
Make sure Safari is running in 32-bit mode. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.
If Safari still crashes, go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop. Relaunch Safari. If it's a successful launch, then that .plist file needs to be moved to the Trash.
Carolyn

Upgraded to Elements 11 from 9. Form windows 7 to MacOS. Events and dates seem to have been lost

After importing catalog, events and dates seem to have been lost. People tags imported OK. Thoughts?

Same issue. I have multiple ATV2 and ATV3 - none could access home sharing after updating to 11.1.
I've learned my lesson from previous iTunes updates, so I always have a backup of my library. So I uninstalled 11.1 and deleted every iTunes folder I could find on my drive (important because I didn't do this the first time, and home sharing did not work). Then I restored my library from backup (iTunes folder), and installed iTunes 11.0.5. Home sharing works, with:
ATV3 with updates
ATV2 with updates
ATV3 without updates
ATV2 without updates (not tested yet)
Yea, so something is wrong with iTunes 11.1 with home sharing. Hopefully Apple will address. If not, hopefully they will support 11.1 for a very long time.

My Macbook Pro has trouble loading websites in Safari and Firefox. I have already erased history. Why can this be? And what can I do about it?

I have been having trouble. Some websites I have accessed before are not loading correctly. Sometimes they do, sometimes they don't load. Sometimes they load, but you only see a list of links. I am somewhat confused because I have never had any problems with my Macs before. Why could this be? What can I do about it?
Thank you.
TC Gan

Hi there,
I would recommend taking a look at some of the trouble shooting steps found in the article below
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/ht4628
-Griff W.

I am getting random redirects and fear that I have been hijacked. How do I find out if that is indeed the case, and if so, how can I fix it?

Sometimes when I click a link, I get redirected to "scour" which gives me a list of links that may or may not have anything to do with my search. Also, I play an app on Facebook and am experiencing hella lag and have also been redirected from there to random sites.

For me Malwarebytes and Microsoft Security Essentials did not detect any malware or virus on my computer. Then I tried SuperAntispyware, Spybot Search & Destroy and Ad-Aware by Lavasoft. I would NOT recommend them. '''Most definitely do not install Lavasoft Ad-Aware.''' I installed these three programs and did a full scan. They all claimed to have found trojans, etc... and then disinfected and removed them. But they all left remnants and pieces all over the place and the malware kept replicating. It was an absolute mess! I uninstalled SuperAntispyware and Spybot but the Lavasoft Ad-Aware would not uninstall!! I first tried Ad/Remove Programs but it did not give me an "uninstall" button. Then I tried to go to the Start Menu where it had an "uninstall Ad-Aware" option in the Program group, but it was a lie, instead it tried to re-install itself. I ran rkill.exe and repeated everything in Safe-Mode... didn't help. I opened the command prompt in Safe-Mode, it would not let me delete the file AdAwareService.exe. I spent an entire day from morning until night going through the registry and windows files deleting every instance of Lavasoft and Ad-Aware. It fought back all the way but I finally killed it. If you look up reviews on these programs, they all get one or two stars out of five(?). I'm very surprised that Cor-el (the first reply) recommends them. Lavasoft Ad-Aware is bad news, don't install it.

Remove Pop-up ads and windows in safari and firefox?

How do I get rid of the endless pop-up ads and windows in safari and firefox? They have been happening for about a month. I ran EtreCheck:
Problem description:
Pop up ads and windows appear nearly continuously in both Safari and Firefox. Has been happening for about a month.
EtreCheck version: 2.1.8 (121)
Report generated February 20, 2015 at 3:20:43 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
    1 2.7 GHz Intel Core i7 CPU: 2-core
    8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 368
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
Thunderbolt Display 2560 x 1440
System Software: ℹ️
    OS X 10.9.5 (13F34) - Time since boot: 4:3:53
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.30 GB (386.58 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
    Apple Inc. FaceTime HD Camera (Display)
    Apple Inc. Apple Thunderbolt Display
    Apple Inc. Display Audio
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Gatekeeper: ℹ️
    Mac App Store and identified developers
Adware: ℹ️
    Conduit [Adware! - Remove]
    Downlite [Adware! - Remove]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded] com.adobe.CS5ServiceManager.plist [Click for support]
    [running] com.vsearch.agent.plist [Adware! - Remove]
Launch Daemons: ℹ️
    [loaded] com.adobe.fpsaud.plist [Click for support]
    [loaded] com.adobe.SwitchBoard.plist [Click for support]
    [loaded] com.microsoft.office.licensing.helper.plist [Click for support]
    [running] com.perion.searchprotectd.plist [Click for support]
    [not loaded]    com.vsearch.daemon.plist [Adware! - Remove]
    [running] com.vsearch.helper.plist [Adware! - Remove]
User Launch Agents: ℹ️
    [loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded] com.adobe.ARM.[...].plist [Click for support]
[failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
User Login Items: ℹ️
iTunesHelper    UNKNOWN Hidden (missing value)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)
Dropbox    Application (/Applications/Dropbox.app)
    Box Sync    Application (/Applications/Box Sync.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.10 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Yahoo! Installer 3: Version: 1.0.128 [Click for support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.10 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
WebEx: Version: 1.0 [Click for support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 [Click for support]
Safari Extensions: ℹ️
    Trovi Search for Safari
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 749.30 GB Disk used: 362.72 GB
Destinations:
My Passport Studio [Local]
Total size: 1.00 TB
Total number of backups: 6
Oldest backup: 2013-09-12 15:08:12 +0000
Last backup: 2015-02-19 14:34:17 +0000
Size of backup disk: Too small
            Backup size 1.00 TB < (Disk used 362.72 GB X 3)
Top Processes by CPU: ℹ️
7%    WindowServer
5%    coreaudiod
4%    Safari
1%    ocspd
0%    com.apple.WebKit.WebContent
Top Processes by Memory: ℹ️
    292 MB    com.apple.WebKit.WebContent
    241 MB    mds_stores
    172 MB    AdobeAcrobat
    155 MB    Microsoft Outlook
    146 MB    Safari
Virtual Memory Information: ℹ️
    3.72 GB    Free RAM
    2.74 GB    Active RAM
    746 MB    Inactive RAM
    1.38 GB    Wired RAM
    580 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Feb 20, 2015, 11:15:39 AM    Self test - passed
    Feb 19, 2015, 04:44:18 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2015-02-19-164418_[redacted].hang
    Feb 19, 2015, 08:08:55 AM /Library/Logs/DiagnosticReports/mds_stores_2015-02-19-080855_[redacted].crash
    Feb 19, 2015, 08:07:42 AM /Library/Logs/DiagnosticReports/iPhoto_2015-02-19-080742_[redacted].hang
    Feb 18, 2015, 02:51:55 PM /Library/Logs/DiagnosticReports/mds_stores_2015-02-18-145155_[redacted].crash
    Feb 19, 2015, 04:43:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-02-19-164305_[redacted].cra

Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/

Bank sign-in page appears to have been hijacked, how to proceed?

My bank sign-in page seems to have been hijacked on Firefox. Says my online ID is incorrect and asks for social sec. number. Contacted bank and confirmed online ID. Am able to log-in through Explorer, but prefer Firefox. I've been told to uninstall and re-install Firefox, must I delete all personal info. including bookmarks to get rid of this problem? thank you.

Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Safari and firefox stop working after a few minutes of browsing, regardless of what site I'm on. I have to restart my computer to get internet access again but it only works for a few more minutes, then I have to restart again. Please help!

Safari and firefox stop working after a few minutes of browsing, regardless of what site I'm on. I have to restart my computer to get internet access again but it only works for a few more minutes, then I have to restart again. I don't get a spinning ball, it just stops working at whatever page it's on. I can close the program just fine but when I re-open it, either safari or firefox, it freezes trying to load the hompage. This started a few days ago after trying to stream a movie on my computer. I'm on a Mac Air OS X Version 10.6.8 and have downloaded all updates. When I go into finder, it says I have over 80 gigs available. Is there some other memory cache that I need to check? Thanks so much for your help.

ejwoodall wrote:
It's not a router problem as I explained in my post. If it was a router problem then I wouldn't have the problem everywhere I go. It is an issue with the software.
Then I guess the millions of people running 10.5.7 with no issues are just hallucinating that their machines are working fine?
I'm not trying to belittle your issues; you're certainly having them and I know first hand how annoying an intermittent AirPort issue can be. (In fact, mine was due to an AirPort driver bug that no one else seemed to suffer from.)
The single best diagnostic you could do is take your system running 10.5.7 to an Apple Store, and try using their in-store network.
If your machine performs flawlessly, it may be a router issue.
If your machine has connectivity issues there, it may be a hardware problem with your machine.
There have been numerous people in multiple threads over the years who swore that an update was buggy because things used to work, but returned later to sheepishly admit that they took their machine in, a problem was found and fixed, and now their Mac works flawlessly with the newer software.
But simply reinstalling 10.5.5 in no way means the explanation of how firmware bugs may be at play here is incorrect.
In the context of that explanation, all you've done is possibly reinstall software that asks to add "2 + 3."

My safari browser seems to have been taken over by a malicious program called only-search. Does any one know how to uninstall this program from safari? I am running osX 10.10.

My safari browser seems to have been taken over by a malicious program called only-search. Does any one know how to uninstall this program from safari? I am running osX 10.10.

There is no need to download anything to solve this problem.
You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

How can I correct the problems I've been experiencing lately with drop-down menus in general as well as and leading of text. It 's occurring on both Safari and Firefox browsers.

The above headline pretty much covers the problems.
Access to the drop down menus is erratic. Sometimes it's problem-free, but at other times it's impossible to see the options on the menu, or if they are visible, it's impossible to effect a change by clicking on one of them. The times I notice it most is when I am trying to change fonts or font sizes, but it occurs at other times, as well.
It's also frustrating to have to deal with double spacing (for example, when describing items on eBay). Sometimes the text flows normally, but if I force a return, the text that follows usually is double-spaced.
Often, the justification option does not work either.
Occasionally, I can get around one problem or another by switching back and forth between Safari and Firefox, but eventually, the original problem resurfaces.
Because it happens on both browsers, eBay tech support is inclined to think the problem is in my software. (I'm inclined to agree.)
Although they have suggested clearing the history in FF, that option must have been relocated, because it'sno longer under the "Tools" menu, where it was in the past. I also can't find the clear your cache option on OS Safari or 10.8.3.

callthescribe wrote:
...Although they have suggested clearing the history in FF, that option must have been relocated, because it'sno longer under the "Tools" menu, where it was in the past. I also can't find the clear your cache option on OS Safari or 10.8.3.
I don't think it'd help much but clearing history is now in the History menu, and setting FF to clear history on exit is near the bottom of the Privacy tab of FF Preferences.
Also, if you don't have the Develop menu in Safari, open Safari preferences, click Advanced, and select “Show Develop menu in menu bar.” You'll find "Empty Caches" there.

HT1338 I am trying to download java onto my macbook pro, but for some reason this function isn't recognizing the internet. The error message insists that I am not connected but I am. I have tried this through both safari and firefox

Sorry I didn't realize the above was just a subject line.
I have been trying to download java for my macbook pro, but for some reason the function is not recognizing the internet. I am on and have checked several times .... I have checked through both safari and firefox but to no avail. Thanks for any help anyone can give.

Not really a reply just some added info:
This is the error message I get saying the internet is not on, but clearly as I can send this message it has to be:
To open “Java Preferences,” you need to install a Java runtime, but you are not connected to the Internet.
I am connected through Wi-fi if that makes a difference.

I have recently installed Mavericks and since then I have been unable to shut down or log out of my mac. I work with two screens and now I seem to have programmes at the top of both screens which I didn't before. any advice?

I have recently installed Mavericks on my desk top and since then I have been unable to switch off my computer without crashing it. I work with two screen and now I seem to have the menu bar on the second screen as well which I did not have before. Can you please help me?

Dr Bettina, I had similar problems with Mavericks. I installed it on a Mini and a 13" MacBook Pro. I can't speak to your disdplay issues, but I can confirm the inability to logout, shut down, or restarft without a forced, power button shut down. I can also report frequent System Prefs freezes and finder issues, like folder contents taking half a minuite or more to render, or not appearing at all. And while a few Adobe CC apps actually ran faster, InDesign ran like molasses uphill in Decemner.
I tried uninstalling or disabling numerous 3rd party apps and pref panes. I unplugged everything but the keyboard, ran DiskWarrier, repaired permissions, did fsck -f, trashed various preference files, reinstalled the OS... You name it, and I tried it — short of a potion using eye of newt.
After two days of totally hosed productivity, I restored OS 10.8.5 on the Mini so I could actually get some work done. However, I've decided to leave Mavericks on the MBP as a sort of crash dummy, and will install and thoroughly test all updates until stability has been achieved. Then — and only then — will I upgrade the Mini to Mavericks, even if it means waiting 'til a .2 or even .3 update.
Good luck to you...

Since my last firefox update, I have been unable to type an email - the text box does not appear when I press 'reply' , or press 'compose'. The email provider is '123-reg.co.uk. I have been using both firefox and the provider ['webfusion Ltd/webmail123] s

Hello. Since my last firefox update, I have been unable to type an email - the box within which one would usually type does not appear when I press 'reply' to a received email, or press 'compose'. The email provider is '123-reg.co.uk. I have been using both firefox and the provider ['webfusion Ltd/webmail123] successfully for well over a year. The provider says it is a browser problem. I can still add an attachment to the email header, which successfully can be sent, but the recipient gets my standard email 'signature' with font messages and the attachment. Can anyone help? My email addresses are [email protected] [this is the one with the issue] and [email protected] in English
== today

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

MAC OSX 10.4.11 I finally succumbed to the constant irritating messages telling me that I didn't have the latest version. My old version and all my bookmarks have been deleted my Mac says it doesn't support Firefox! How can I recuperate my old settings?

MAC OSX 10.4.11 I succumbed to the constant messages telling me that I didn't have the latest version, despite being happy with the one I had. My old version and all my bookmarks have been deleted and now my Mac says it doesn't support Firefox!!!!! How can I recuperate my old settings? in English

Firefox 4 versions and later '''do not run on a PowerPC Mac''' (like yours) and require '''at least OS X 10.5 and an Intel Mac'''.
The latest supported version for your os is '''3.6.27''' , you can download it from:
http://www.mozilla.org/en-US/firefox/all-older.html
1. Download a 3.6.27 copy of the Firefox from the above link
2. Trash the current Firefox application to do a clean (re-)install.
3. Install the new version that you have downloaded(3.6.27)
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so probably you won't lose your bookmarks or other personal data, if you don't already ''totally'' uninstall firefox(user data and settings like bookmarks, extensions, etc. located here: ~Library/Application Support/Firefox so you must uninstall it separately, to totally uninstall firefox).
see also : [https://support.mozilla.org/en-US/kb/Installing%20Firefox%20on%20Mac Installing Firefox on Mac]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

HT201359 What does it mean when a purchase is billed to "store credit"? Is it one of those iTunes gift vouchers? Only reason I ask is because I downloaded Ken Follit's FREE book from the 12 days of Christmas app and seem to have been charged 10.99 for it!

What does it mean when a purchase is billed to "store credit"? Is it one of those iTunes gift vouchers? Only reason I ask is because I downloaded Ken Follit's FREE book from the 12 days of Christmas app and seem to have been charged 10.99 for it!?

Thank you so much for the link. Am persevering thru it, will get there eventually, as I had already tried to press the Report a Problem link on the invoice, but it won' t connect to iTunes store on my iPad, it keeps saying can't connect. Infuriating. But thank you, you found me a link I would have taken ages to find.

Safari and Firefox seem to have been hijacked

Similar Messages

Maybe you are looking for