Safari browser pop-up disabled use of "Safari" tab

I have a Macbook Air with Mac OS X 10.8.5 and a 1.3 GHz processor. Safari keeps displaying a spam site upon opening with a pop-up that prevents the use of the "Safari" tab at the top of the screen. How do I reset Safari without that tab?

This is a very common scam. You don't need to download anything to fix it.
Force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.
Hold a Shift key while launching Safari again.
If that does not fix the problem:
Force Safari to quit again.
Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless.
Launch Safari again by holding a Shift key. No pages will be able to load since you're not connected to the Internet.
Select the Safari menu > Preferences > General, and review your home page selection.
Select Remove All Website Data... > Remove Now.
After you reconnect to the Internet, you will need to sign in again with all websites that require authentication (such as this one).
Turn Wi-Fi back on again or reconnect your Ethernet cable.
You'll be back in business.
In an abundance of caution, consider the following additional actions. They are not required to eliminate the scam webpage but you should review them to determine certain Safari settings have not been unexpectedly altered.
Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button. If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.
Select the Privacy pane. Verify "Block cookies and other website data" is configured the way you expect. If you are uncertain, choose "From third parties and advertisers".

Similar Messages

  • Why when i click to open safari does it keep telling me the safari browser version i am using does not support the community toolbar ?

    Why when I am clicking into safari does a message appear telling me that the Safari Browser version I am using does not support the community toolbar ???

    You installed the Conduit spyware. To remove it, back up all data, then follow these instructions.
    If the instructions don't work, proceed as follows.
    Triple-click the line below to select it:
    ~/Library/Application Support/Conduit
    Copy the selected text to the Clipboard (command-C). From the Finder menu bar, select
    Go ▹ Go to Folder…
    Paste into the box that opens (command-V), then press return. A Finder window should open with a folder named "Conduit" selected. If it does, delete the selected item.
    Repeat with this line:
    /Applications/Toolbars
    Now you're deleting a folder named "Toolbars". You may be prompted for your login password. Next, copy this line:
    /Library
    Select Go to Folder… again and paste. Don't delete the Library folder. Delete only the following items inside it, if they exist.
    Application Support/Conduit
    InputManagers/CTLoader
    LaunchAgents/com.conduit.loader.agent.plist
    ScriptingAdditions/ct_scripting.osax
    Close the Finder windows you opened. Log out and log back in.
    I've seen a report that Conduit may be bundled with a scam "utility" called "MacKeeper." If you installed MacKeeper, you should remove it according to the developer's instructions. It's worthless and causes many problems reported on this site.

  • Hi there, i have Mac OS X 10.5.8 with Safari browser 5.0.6, can my Safari be upgraded gratis or i need to go to App Store? thanks

    Hi there,
    I have Mac OS X 10.5.8 with Safari Browser 5.0.6, can my Safari be upgraded gratis or do I need to go to App Store?
    Thanks.

    Choose About this Mac from the Apple menu and check the processor.
    If it's a Core Duo Mac, click here, install the DVD, and run Software Update.
    If it's a Core 2 Duo or better Mac, upgrade it as if it was a Core Duo Mac, and once done, if desired, open the Mac App Store and try downloading Yosemite. If you get told it's incompatible, go to the online Apple Store and order a download code for Lion 10.7.
    Mac OS X 10.7 and newer don't support PowerPC software such as Microsoft Office 2004. If you upgrade the OS, back up the computer first.
    (119907)

  • My safari browser trys to open then says Safari has quit unexpectedly

    I am using Yosemite - have continually updated my programs and yet I cannot open Safari

    There is no need to download anything to solve this problem.
    If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
    You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
    Back up all data before making any changes.
    Besides the files listed in the linked support article, you may also need to remove this file in the same way:
    ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
    If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
    After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
    If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.
    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • HT5275 where i can i download safari browser for mountain lion...safari not working anymore :)-

    Process:         Safari [864]
    Path:            /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.0.5 (6533.21.1)
    Build Info:      WebBrowser-75332101~7
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [194]
    User ID:         501
    Date/Time:       2012-07-27 08:15:08.202 -0700
    OS Version:      Mac OS X 10.8 (12A269)
    Report Version:  10
    Interval Since Last Report:          1612 sec
    Crashes Since Last Report:           24
    Per-App Crashes Since Last Report:   5
    Anonymous UUID:                      CD2550E7-CA89-438D-A184-2D3C68F75800
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Library not loaded: /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
      Referenced from: /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari
      Reason: image not found
    Binary Images:
           0x100000000 -        0x1006afff7  com.apple.Safari (5.0.5 - 6533.21.1) <54A708F9-B30A-0C6C-95A5-E185874E1B0D> /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari
        0x7fff6a2a6000 -     0x7fff6a2da93f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
        0x7fff85dac000 -     0x7fff86067fff  com.apple.AddressBook.framework (7.0 - 1143) <EC55CF4B-4194-3163-B6E1-8C8D2712FBCF> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
        0x7fff8606f000 -     0x7fff860a3fff  com.apple.securityinterface (6.0 - 55024.3) <1AF13976-72BB-351F-A263-09284BA25C88> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
        0x7fff861e6000 -     0x7fff861f2ff7  com.apple.CrashReporterSupport (10.8 - 411) <FA7EA7CD-103D-30B1-BF2F-862E68A6B5B7> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
        0x7fff862aa000 -     0x7fff862aafff  com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
        0x7fff8690b000 -     0x7fff869fcff7  com.apple.PubSub (1.0.5 - 65.32) <A53D3D5D-85DF-3CFC-94DF-FB05D6FEC34A> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
        0x7fff86ba2000 -     0x7fff86bb1ff7  com.apple.opengl (1.8.5 - 1.8.5) <C554C4DA-517D-3F77-BC7E-DDFD9E01A891> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
        0x7fff86c46000 -     0x7fff86c71fff  com.apple.framework.Apple80211 (8.0 - 800.15) <378C6564-96EC-3BFF-9AC0-8A6F87030254> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
        0x7fff8902c000 -     0x7fff892c5ff7  com.apple.JavaScriptCore (8536 - 8536.24) <3A80677B-3381-3281-8033-0F96F7D8D01A> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
        0x7fff893eb000 -     0x7fff893ebfff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff89929000 -     0x7fff89938ff7  libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
        0x7fff89ad7000 -     0x7fff89ad7fff  com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
        0x7fff8b8dd000 -     0x7fff8b95bff7  com.apple.securityfoundation (6.0 - 55115.4) <C5461971-E455-31A6-99B8-AF80C4BC26DD> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff8ca34000 -     0x7fff8ca90fff  com.apple.corelocation (1.0 - 1239.35) <0E3482AE-CF12-3CE2-A15E-0BF3D5F956CB> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
        0x7fff8ca91000 -     0x7fff8cb8efff  libsqlite3.dylib (138) <8D6A6805-1494-30D1-9F2A-F58FA3C0D7EE> /usr/lib/libsqlite3.dylib
        0x7fff8f40b000 -     0x7fff8f6d8ff7  com.apple.security (7.0 - 55163.44) <E62305A2-958D-3EBC-B7E5-9A151D3E1777> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff8f746000 -     0x7fff8f946fff  libicucore.A.dylib (491.11.1) <17E8B610-6B16-3F91-B49C-7CAE0D08E9CF> /usr/lib/libicucore.A.dylib
        0x7fff90a92000 -     0x7fff90affff7  com.apple.framework.IOKit (2.0 - 755.9.7) <9B7C5E7A-3F7A-3E70-8179-4384992B84E0> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.20)
    Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    Mountain Lion came with Safari 6, so you appear to have an older version of Safari still installed. At some time you appear to have moved or renamed an older version of Safari to your desktop. Make sure you launch the Safari 6 that came with Mountain Lion which is in the Applications folder, and trash that older version.
    If you somehow deleted Safari 6 or overwrote it with an older copy, you'll either need to reinstall Mountain Lion, copy Safari 6 from another system running Mountain Lion, or extract Safari 6 from the Mountain Lion installer using Pacifist from Charlessoft. Safari 6 for Mountain Lion is not available as a separate download from Apple, to the best of my knowledge.
    Regards.
    Message was edited by: varjak paw

  • Hi what do this means-your safari browser an Mac computer may be compromised by security threats??????? please help

    Hello i receive this on my computer after att fix my wi-fi  so i need to know how to fix it now my guess sign in is fine but the one with my name on it has this on it please tell me what to do this is my work computer an my files are on it,any help i will be happy to receive .newne

    It means you are being scammed by a phishing site. Do not click on any links or call any telephone numbers. There is nothing wrong with your computer.
    Helpful Links Regarding Malware Problems
    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.
    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
    Fix Some Browser Pop-ups That Take Over Safari.
    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
    Quit Safari
    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
    Relaunch Safari
    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

  • My safari browser is version 4.1.3 and started to crash often. How can I fix it so it does not crash anymore?.

    Hello there,
    I have G4 Ibook with the following specifications:  serial number 4H5290VTS87 and upgraded to MacOSX TIGER. My Safari browser is version 4.1.3. Started to crash I do not know why. So far I got a new browser "TenFourFox" and is working great with no crashing at all but I would like to get back to Safari if I can because run everything faster and smoother.
    I have tried the disk utility application to find out if my system needed to be repair something inside and is working good nothing needed to be repair, I even put the installation disk to run disk utility and it show me all is working fine but it did make the computer run faster for sure except safari browser keeps crashing so I quit safari and decided to find different browser until I find through you what I can do to fix it, if I can not fix it then I will continue with the new browser.
    My impression so far is the operation system can not be upgraded more therefore this version of safari can not be upgrade either. Please let me know.
    Fernando

    You could get and use a browser built on a custom version of Mozilla code
    that would run OK in OS X Tiger 10.4.11 as well as OS X Leopard 10.5.8;
    however this one does not directly support Flash plugins, so web content
    relying on that function will not work. Otherwise, if you get the version for
    your series of processor (PowerPC G4 shows two versions in download)
    that can do well enough for most casual browsing w/ some security.
    •TenFourFox:
    http://www.floodgap.com/software/tenfourfox/
    Another browser that should be available for use in Tiger & Leopard, is
    iCab; this will run freely but is shareware and a prompt will appear on a
    re-occuring basis like a fade-in/fade-out image, asking you to buy it.
    There are a few features in iCab that set it apart from others, it is OK.
    •iCab - Internet Browser - Downloads: (for Tiger 10.4, note v. iCab 4.9)
    http://www.icab.de/dl.php
    If you contact the main Apple number, (800MYAPPLE) some users had
    been able to ask for an operating system specialist, provide a serial
    number for their Mac computer, have method of payment handy, and
    the lucky ones were able to order a "Replacement OS X 10.4 DVD" or
    a "Replacement OS X 10.5 DVD" from Apple directly. These are White-
    Label, and should work across several models of PPC (G4/G5) Mac
    to install a complete basic OS X, in the supported hardware, and be
    good to use as a means to upgrade to the last supported OS X for PPC.
    If your iBook has a processor less than 867MHz speed, it would not be
    able to be upgraded past Tiger 10.4.11; if it has a cpu faster than that,
    it should be able to use the OS X 10.5 system install DVD.
    So if you are among a lucky few, you may be able to order Apple disc(s)
    direct from an expert, the system replacement discs with white label. For
    the older Macs as noted above (and when available) had a cost of about
    $20 per each. There may be an additional shipping fee, but still if you can
    get either one or both OS X versions on Apple media, that's a deal.
    About the Safari 4.x browser, crash. Had you repaired disk permisssions
    in the system by use of Disk Utility? I'd safe-boot startup first, repair disk
    permissions, then restart to see if it helps. You may also be able to get
    a replacement download of the same old Safari browser from Support
    online, should there be a need to, in the course of troubleshooting it.
    http://support.apple.com/downloads/#safari old version download page
    You can use Safari to assign another browser to be system default, so
    a different one will launch (see Safari prefs) instead of older Safari. I
    have SeaMonkey for PPC (works in OS X 10.5) set as default.
    Good luck & happy computing!
    edited

  • Safari browser version you are running does not support community tool bar. what's that mean and where is it coming from or how do I get rid of it ?

    I keep getting the message "Safari browser version you are useing does not support community tool bar." Where is this coming from and how do I get rid of it ?

    That toolbar/ct plugin causes problems for all who install it!
    Close Safari, then locate and delete the following files and it should be gone:
    /Library/Application Support/Conduit
    /Library/InputManagers/CTLoader
    /Library/Receipts/ctloader.pkg
    /Library/Receipts/<Toolbar name>.pkg
    /Library/Application Support/SIMBL/Plugins/CT2285220.bundle
    /Users/<User name>/Library/Application Support/Conduit
    where / is the root library on your Hard Disk.
    If you are running Snow Leopard you should also look here:
    Library/launchAgents/com.conduit.loader.agent.plist
    Library/Application support/conduit plugins
    Note: Safari does not support any third-party toolbars except those supplied as an extension to Safari via the Extension Gallery.

  • Want to update Safari browser to Safari 8 ... how do I go about it?

    Want to update Safari browser OS 5.1.1 to Safari 8
    How do I go about it?

    Upgrade the computer to Yosemite.
    (118046)

  • Receiving pop ups while using mozilla firefox

    I primarily use Mozilla Firefox on my MacBook Air. I have been receiving many pop ups when searching the internet. In addition to that I noticed something called, "Mackeeper" installed on my computer, which I don't remember being their previously.

    Helpful Links Regarding Malware Problems
    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
    Fix Some Browser Pop-ups That Take Over Safari.
    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
    Quit Safari
    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
    Relaunch Safari
    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
      Mac OS X Snow Leopard and malware detection
      OS X Lion- Protect your Mac from malware
      OS X Mountain Lion- Protect your Mac from malware
      OS X Mavericks- Protect your Mac from malware
      About file quarantine in OS X
    If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
    From user Joe Bailey comes this equally useful advice:
    The facts are:
    1. There is no anti-malware software that can detect 100% of the malware out there.
    2. There is no anti-malware that can detect everything targeting the Mac.
    3. The very best way to prevent the most attacks is for you as the user to be aware that
         the most successful malware attacks rely on very sophisticated social engineering
         techniques preying on human avarice, ****, and fear.
    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
        your computer is intended to entice you to install their malware thinking it is a
        protection against malware.
    5. Some of the anti-malware products on the market are worse than the malware
        from which they purport to protect you.
    6. Be cautious where you go on the internet.
    7. Only download anything from sites you know are safe.
    8. Avoid links you receive in email, always be suspicious even if you get something
        you think is from a friend, but you were not expecting.
    9. If there is any question in your mind, then assume it is malware.
    I would guess the above should apply to Mozilla-based browsers as well.

  • I am unable to connect to the internet, there is a pop-up that says "We're sorry, but the Safari browse version you are currently using dos no support the community toolbar". My computer does say that it is connected to the internet until I open Safari.

    I am unable to connect to the interent. At the top of the screen my computer says that I am connected. When I open up Safari there is a pop up that say "Community Toolbar          We're sorry, but the Safari browser version you are currently using does not support the community toolbar" and when the Safari page opens up it says "You are not connected to the Internet. Safari can't open the page .... because your computer isn't connected to the Internet." I have tried Network Diagnostics and tried to reset Sfari, empty Cache as well as deleted all of my interent history. I am unable to use Time Machine because I never set it up. If someone knows how to help I would very much appreciate it!!

    Some instructions for removing Community Toolbar are available in this thread: https://discussions.apple.com/message/15868085#15868085

  • Keep getting pop up saying the Safari browser version you are currently using doesn't suppor the com. tool bar...help

    Keep getting a pop up saying the Safari browser version we are currently using doesn't support the community tool bar whenever we try to get on a site supported by Safari.

    safari "community toolbar" site:discussions.apple.com - Google Search

  • Every time I open Safari, I get a message (and a pop-up) that says the Safari browser I'm using does not support Community Toolbar. How can I get rid of the Community Toolbar or at least turn it off?

    Every time I open Safari, I get a message (and a pop-up) that says the Safari browser I'm using does not support Community Toolbar. How can I get rid of the Community Toolbar or at least turn it off?

    That toolbar/ct plugin seems to cause problems for all who install it!
    Close Safari, then locate and delete the following files and it should be gone:
    /Library/Application Support/Conduit
    /Library/InputManagers/CTLoader
    /Library/Receipts/ctloader.pkg
    /Library/Receipts/<Toolbar name>.pkg
    /Library/Application Support/SIMBL/Plugins/CT2285220.bundle
    /Users/<User name>/Library/Application Support/Conduit
    where / is the root library on your Hard Disk.
    If you are running Snow Leopard you should also look here:
    Library/launchAgents/com.conduit.loader.agent.plist
    Library/Application support/conduit plugins
    Note: Safari does not support any third-party toolbars except those supplied as an extension to Safari via the Extension Gallery.

  • Getting Pop Up Ads on my Mac Book Pro All of a Sudden, Regardless of Which Browser I use (Chrome, Safari, FireFox)

    I'm getting Pop Ads via Google Chrome / Safari / Firefox all of a sudden in the last 2 weeks. I use a Mac Book Pro OS X (10.6.4). I've never had pop up problems w/ Mac before, I've been using Mac for a few years.  I've also been using Google Chrome ever since it came out and haven't had any pop ups occur.  However, in the last 2 weeks, I'm getting pop ups all the time.  Sometimes when I click a link, it redirects me to a pop up first.  My settings on Chrome are still set to "Do not allow any site to show pop-ups."  However, they are still popping up.  How do I stop the pop ups?
    Updates:
    Also, even if I don't click a link, I'm getting pop ups. 4/24/11
    I've ran 2 different Anti-Virus programs (Sophos & MacScan) and done a full scan w/ both and it comes back as clean --> no virus / malware detected.  Also, seems like i'm also getting pop ups on Safari and FireFox as well.  Altho the frequency on those is less than Google Chrome.  Any other Mac user facing this issue? 11:21 AM

    THIS PROBLEM IS SOLVED!!!  5 DAYS & COUNTING AND NO POP UP ISSUES!   I came across a blog (can't remember which one now) and realized maybe its not my Mac, maybe its the DNS (Wireless) that I'm connected to that is corrupt. I noted what my DNS address was by clicking on the Apple icon on the upper left hand corner of my laptop and then navigating to System Preferences > Network > Advance (button) > DNS (tab) on Mac. I don't know anything about how DNS stuff works, but I am in a location where there are several restaurants / coffee shops around me with free wi-fi. So, I went and connected to a different restaurant's free wifi. Then I went back and checked my DNS address and it had changed to something new. And under the new DNS address, I haven't had any redirects yet! I went back and tested all the links via Safari that I was previously getting redirected from (including this one) and no redirect issues! YAY!!! Since then, I've been using a wireless card device w/ a different DNS.  5 days later, I still haven't gotten any pop ups!!!  So, I guess the issue was w the DNS (wireless) that I was using, not with my laptop. Hope this helps anyone else that may get this issue, worked for me!
    ~AppleGir1

  • With TSM adware removal tool I was able to remove unknown software that was making ads pop up when using Safari. So the y don't pop up anymore. The problem now is that when I open safari It is still downloading websites and after awhile it

    With TSM adware removal tool I was able to remove unknown software that was making ads pop up when using Safari. So the y don't pop up anymore. The problem now is that when I open safari It is still downloading websites and after awhile it freezes the browser. I have to constantly go to Safari Preferences to remove them and then the browser will start working again. What can I do to stop this?

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
    Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    7. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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