Safari can't connect to a windows wireless access manager

I am the automation coordinator for a library that uses all windows applications. We have recently installed a wireless access manager that we use to authenticate our patrons. We have discovered that patrons using safari cannot always connect to our WAM. They are getting the signal, I can see that much. But they can't then proceed to our log-in page. Other libraries in my consortium have discovered that if Safari users have ie or firefox also installed, they can use that browser to get to the web page, after which they can use safari to browse. It is just the log in page that safari can't connect to. Tech support from the WAM vendor claims this is not an issue they can reproduce. Any insight anybody can offer me here would be greatly appreciated.

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