Safari -- can't open a pop-up I need to sign in to email

To sign in to my email account, I have to click a button that opens a pop-up screen to enter my id and password but all of a sudden, now when I click it, the window won't open. I have everything enabled under security/preferences and I don't have "block pop-ups" selected. What could be wrong?

Hi
Welcome to Apple Discussions
Might be a problem with the keychain entry. These entries are stored in the Keychain file.
Go to the Finder: In your applications>utilities folder, open Keychain Access. In the spotlight panel, type the name of the site. When the related entries appear, delete them.
Go to the Keychain Access menu and select "Keychain First-Aid". Select the "repair" option. If errors appear, rerun until you get a clean pass.
Restart Safari. Go to the Safari Menu>Empty Cache.
Enter the URL for your e-mail account. If the pop-up appears, enter the information. A keychain prompt ought to appear. Select it in the affirmative. That will store the keychain entry.
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