Safari cannot play Apple Film Trailers

Hi All
I am trying to watch film trailers on the apple site but everytime i click on a trailer a white box appears where the trailer should play and nothing else happens.
Has anyone seen this problem before?
I am using the newest version of Safari 5.0.3
Thanks
Scott

Hi,
Click your Appke menu (top left corner of your screen) then click Software Update...
That way you can make sure your system is up to date.
And repair permissions.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Carolyn

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