Safari doesn't open anymore on macbook pro
My Safari application
in my macbook pro does not open anymore what should I do?
There is no need to download anything to solve this problem.
If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
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how do i uninstall CS2 - the old version doesn't open on my macbook pro i am reinstalling an updated version
You simply trash it.
Mylenium -
Safari won't open on my MacBook Pro. How do I get it to open?
safari won't open on my MacBook Pro since I inadvertantly downloaded and then trashed Genieo. I can open it is safe mode. How do I get it to open?
Adware Removal Guide
Genio
Instructions:
http://www.thesafemac.com/arg-genieo/ -
I was using Safari , 5 tabs open, when my macbook pro just stopped working .What can i do ??
Press the Power button for about 10 seconds to shutdown the computer. Wait a couple of minutes then restart. If it restarts OK, then immediately repair the hard drive:
Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu. -
My microsoft word won't open anymore in macbook pro with latest OSX
I had installed OSX latest version some months ago and there was no problem with opening all documents in words.
Just today I can open the word document but stalled and could not edit as there is a rolling icon (processing) appeared.
I did remove the word program by using my MacKeeper software remove installed program.
Then I insert the Microsoft Office 2011 original CD to reinstall the microsoft office again.
Before the crash and after the reinstallation both My Excel and Powerpoint are doing ok .. can
be opened and used to edit ppt and xls documents.
Before the word program removed .. when I opened the word document just appeared
"opening normal dot" message. This had never happened before the stalled opened
word document.
I did also restart the macbook pro (version 2011 manufacturing date) but now my word
even can not be opened with error reporting message as follows:
"Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-07-14 16:15:42 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.0.0.100825
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0"
what am I supposed to do to ? I try to googling the topic but can not find the exact similar incident in google search
results. Is this some kind of a virus attack ? Does anyone can recommend any solutions that work?
Thankyou so much for your sharing and suggestions.
LeksI am running Word for Mac v 14.2.0 quite happily on my iMac 27" running Maverick 10.9.4.
Possibly it is due to issues with your Retina screen? The obvious first step is to update Word to the latest version.
Virus attacks are not the first guess on a Mac. I have never ever had one nor even been able to locate any malware for well over a decade. Word can harbour Macro viruses but I thought that the Mac version of Word didn't do macros.
Either way this is not the place to get your answers. Pages is not Word. Use Microsft's support forums for their software.
Peter -
Im on Maverick and I can't open safari any more, what shall I do?
You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
Once I was using my Safari and it quit unexpectedly, then I tried reopeing it and I couldn't.
I've tried restarting my and safari still didn't work. So I try updating Safari by updating my software via appstore, however I can't proceed because the apple ID is diiferent and I can't put my own. But checked on preferences and its my apple ID connected to the AppStore.
I really don't know what to do. At the moment I have been using other internet softwares like Chrome and Firefox. Does that I mean can't ever use my Safari again because the first configuration might have been done with another ID?
Does anyone have any other solutions to resolve this problem?This what appears:
Process: Safari [16703]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~6
Code Type: X86-64 (Native)
Parent Process: launchd [185]
Responsible: Safari [16703]
User ID: 503
Date/Time: 2014-05-16 04:30:30.291 +0100
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 99D9BE58-8B57-1127-AD7F-97E81E2D4212
Sleep/Wake UUID: 34D110BB-F5DF-4B6E-991B-CFADA011E26B
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
External Modification Warnings:
Thread creation by external task.
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.app34068-DU386F5V4G (10 - 1.10) GoPhoto.it
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit 0x00007fff872b27ad -[NSStringDrawingTextStorage init] + 1578
1 com.apple.AppKit 0x00007fff872370d9 -[NSAttributedString(NSExtendedStringDrawing) boundingRectWithSize:options:context:] + 1016
2 com.apple.AppKit 0x00007fff87236cb6 -[NSAttributedString(NSExtendedStringDrawing) boundingRectWithSize:options:] + 32
3 com.apple.AppKit 0x00007fff87236c5c -[NSAttributedString(NSStringDrawingExtension) _sizeWithSize:] + 56
4 com.apple.AppKit 0x00007fff87235fe0 -[NSButtonCell(NSButtonCellPrivate) _titleSizeWithSize:] + 91
5 com.apple.AppKit 0x00007fff87235d63 -[NSButtonCell(NSButtonCellPrivate) _alignedTitleRectWithRect:] + 188
6 com.apple.AppKit 0x00007fff87226875 -[NSButtonCell cellSizeForBounds:] + 709
7 com.apple.AppKit 0x00007fff872166a0 -[NSCell cellSize] + 68
8 com.apple.AppKit 0x00007fff87216599 -[NSControl sizeToFit] + 45
9 com.apple.AppKit 0x00007fff8754115e sizeButtonForThemeLayout + 25
10 com.apple.AppKit 0x00007fff8753f755 -[NSAlert buildAlertStyle:title:formattedMsg:first:second:third:oldStyle:] + 8685
11 com.apple.AppKit 0x00007fff8753d51e -[NSAlert layout] + 383
12 com.apple.AppKit 0x00007fff8754b09a -[NSAlert runModal] + 46
13 com.apple.AppKit 0x00007fff871f32a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
14 com.apple.AppKit 0x00007fff871f2e4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
15 com.apple.AppKit 0x00007fff871f2def -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
16 com.apple.AppKit 0x00007fff871f2d13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
17 com.apple.AppKit 0x00007fff871f2b34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
18 com.apple.AppKit 0x00007fff871f2909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
19 com.apple.AppKit 0x00007fff871f236b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
20 com.apple.Foundation 0x00007fff8b26cf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
21 com.apple.Foundation 0x00007fff8b26cd7d _NSAppleEventManagerGenericHandler + 106
22 com.apple.AE 0x00007fff84726e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
23 com.apple.AE 0x00007fff84726c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
24 com.apple.AE 0x00007fff84726b36 aeProcessAppleEvent + 315
25 com.apple.HIToolbox 0x00007fff83b08161 AEProcessAppleEvent + 56
26 com.apple.AppKit 0x00007fff871ee246 _DPSNextEvent + 1026
27 com.apple.AppKit 0x00007fff871eda2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
28 com.apple.Safari.framework 0x00007fff8a223d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
29 com.apple.AppKit 0x00007fff871e1b2c -[NSApplication run] + 553
30 com.apple.AppKit 0x00007fff871cc913 NSApplicationMain + 940
31 com.apple.Safari.framework 0x00007fff8a3f5c8d SafariMain + 267
32 libdyld.dylib 0x00007fff886b55fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff8f20ae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89c7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff89c7efb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f20b662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8dacc43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8dacc152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8f20ae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89c7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff89c7efb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8f20ae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89c7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff89c7efb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8f20ae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89c7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff89c7efb9 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8f20b962 pread + 10
1 libsqlite3.dylib 0x00007fff8a8b11d4 unixRead + 100
2 libsqlite3.dylib 0x00007fff8a8d75ee readDbPage + 478
3 libsqlite3.dylib 0x00007fff8a8d618d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x00007fff8a982e72 checkList + 146
5 libsqlite3.dylib 0x00007fff8a98369b checkTreePage + 1051
6 libsqlite3.dylib 0x00007fff8a9837ca checkTreePage + 1354
7 libsqlite3.dylib 0x00007fff8a8fed53 sqlite3VdbeExec + 59651
8 libsqlite3.dylib 0x00007fff8a8ef40a sqlite3_step + 666
9 com.apple.WebCore 0x00007fff85c7fe39 WebCore::SQLiteStatement::step() + 73
10 com.apple.WebCore 0x00007fff863c990e WebCore::IconDatabase::checkIntegrity() + 110
11 com.apple.WebCore 0x00007fff85c7f721 WebCore::IconDatabase::performOpenInitialization() + 65
12 com.apple.WebCore 0x00007fff85c7f033 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
13 com.apple.JavaScriptCore 0x00007fff8d35f53f ***::wtfThreadEntryPoint(void*) + 15
14 libsystem_pthread.dylib 0x00007fff89c7a899 _pthread_body + 138
15 libsystem_pthread.dylib 0x00007fff89c7a72a _pthread_start + 137
16 libsystem_pthread.dylib 0x00007fff89c7efc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8f20ae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89c7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff89c7efb9 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8f206a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f205d18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff8249b377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff8249b2ad thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff89c7a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff89c7a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff89c7efc9 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8f206a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f205d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff84564fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff845645e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff84563f25 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8b2b2967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff8b2b276b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff89c7a899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff89c7a72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff89c7efc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8f20ae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89c7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff89c7efb9 start_wqthread + 13
Thread 11:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8f20a716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff89c7cc3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8d36a6f6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00007fff8d36a215 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x00007fff8d35f53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff89c7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff89c7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff89c7efc9 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8f20a716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff89c7cc3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8d36ad17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8d36aba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8d35f53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff89c7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff89c7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff89c7efc9 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8f20a716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff89c7cc3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8d36ad17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8d36aba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8d35f53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff89c7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff89c7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff89c7efc9 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8f20a716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff89c7cc3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8d36ad17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8d36aba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8d35f53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff89c7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff89c7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff89c7efc9 thread_start + 13
Thread 15 Crashed:
0 libsystem_c.dylib 0x00007fff88f4b4a1 __xvprintf + 106
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000148653864 rbx: 0x00007fff72cc0002 rcx: 0x00007fff72cc7940 rdx: 0x00007fff72cc84a0
rdi: 0xffffffffffffffff rsi: 0x0000000000000000 rbp: 0x0000000148653e44 rsp: 0x0000000148653844
r8: 0x0000000148656c37 r9: 0x0000000148653f34 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x000000000000000a r13: 0x0000000000000000 r14: 0xffffffffffffffff r15: 0x00007fff72cc84a0
rip: 0x00007fff88f4b4a1 rfl: 0x0000000000010202 cr2: 0x0000000148652050
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 13
Binary Images:
0x103ae0000 - 0x103ae0ffd com.apple.Safari (7.0.3 - 9537.75.14) <29238978-9DC2-309F-B02F-3AC4153010FD> /Applications/Safari.app/Contents/MacOS/Safari
0x14557f000 - 0x145587ff3 libCGCMS.A.dylib (599.21.1) <84C6C6F3-AD75-3120-A86F-8AE1005A0ECE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x146ab0000 - 0x146ad8ffb libRIP.A.dylib (599.21.1) <994C1D46-A532-3361-8C20-11778DC12040> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x146ae8000 - 0x146aebffa libCGXType.A.dylib (599.21.1) <0F364FEE-105D-329D-B823-082AA45E6AFD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff62dc0000 - 0x7fff62df3817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 155192
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.6M resident=91.4M(49%) swapped_out_or_unallocated=94.2M(51%)
Writable regions: Total=1.1G written=6240K(1%) resident=7184K(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 124K
CG image 4K
CG shared images 180K
Foundation 4K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
JS VM register file (reserved) 4096K reserved VM address space (unallocated)
JS garbage collector 256K
Kernel Alloc Once 8K
MALLOC 49.2M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 36K
SQLite page cache 768K
STACK GUARD 56.1M
Stack 14.7M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 65.7M
__TEXT 119.9M
__UNICODE 544K
mapped file 44.4M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 393.6M -
I-work 09 installs but doesn't open on my macbook pro 10.5.8
I recently had the trial version but that ran out, so i bought the boxed version......1st i installed the dvd and it still asked me for the serial number. As there is no serial number i went to applications, dragged the i-works folder to the trash and emptied it.....when i tried to reinstall the DVD it seemed to install ok and told me instalation complete......now everytime i try to open any part of i-works, numbers, pages or keynote it tells me "that it quit unexpectedly". i have tried dragging it to the trash, emptying it and then reinstalling the DVD.......but i get the same response......
Please help, not only is this annoying, but i need it to complete work
any help will be greatly appreciated
Thanks
DaveYou need to COMPLETELY eliminate the demo version:
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
Peter -
Safari won't open on my macbook pro and freezes.
The browser opens but the page is blank, if i try and do anything it freezes straight away and i have to force quit does anyone know how to fix this?
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
I need help! I snt the report to apple but seems like nothing is happening. What can I do to fix the issue with the Safari?
Please, help!10.7 Lion.
Restart your computer, holding down the “D” key while the computer restarts.
After your computer restarts, you should see the Apple Hardware Test chooser screen. If you don’t, Apple Hardware Test may not be available on your computer. You may be able to start Apple Hardware Test from the Internet. Reconnect your computer to the network, and then restart your computer while holding down both the Option and “D” keys.
The above written paragraph is from Apple kb article.
Hold down both the Option and D keys while restarting the computer.
Computer is still under warranty. It is a good idea to make use of it.
Best. -
Safari doesn't open on my Ibook G4
My Ibook G4 is a second hand computer so I reinstalled the software Mac OS X 10.3.3.
Now Safari doesn't open anymore...
How can I fix or reinstall Safari?
Grts!Hi Chuck,
As suggested above, what does Grab do when you try to open it?
If the Grab icon appears in the Dock then it "is" open. Grab is a funny little utility in that there is no "window" that opens when you open Grab. The top menu bar though, will change to the Grab menus. In these menus you can go to the Capture menu for what you are trying to do.
On the other hand, if you are saying that the application just bounces in the Dock or does nothing or opens to immediately quit, this is another kettle of fish?
Perhaps if you can post back with what actually happens when you try to open Grab we can try to get to the bottom of it.
littleshoulders [:-)
PS. Please remember to take advantage of the Solved/Answered and Helpful feature of your topic. This not only rewards those trying to help you but alerts future users to which topics were Solved/Answered and to which posts within were the most Helpful in solving the problem. -
When I click on the 'help' key in the elements 12 program it wants to open it in Firefox2. Firefox doesn't work on my Macbook Pro Air. I use Safari. How do I get it to open?
Hmm, that is very strange. I agree with MichelB that it's probably best just to get the PDF, but you can try going to your username>library>preferences and deleting:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 12 settings
Adobe Photoshop Elements 12 paths
To see the library, click the Go menu in the Finder and hold down the option key and it will appear below the little house for your user account. While you're in there it wouldn't be a bad idea to go to the Saved Application States folder and delete anything pertaining to PSE.
Repair permissions and see if that does it. -
hello applecare can you help with the macbook pro i did the update the last one and safari doesn't open anything .. what should i do ?
Hello John...
You may have a Safari third party add on installed that was compatible with the previous version of Safari but not 5.1. Try troubleshooting > Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
FYI... this is a user to user forum. If you can't resolve the issue, information for contacting AppleCare here. -
Since I made my Safari update yesterday, safari doesn't open my chosen webpage anymore at the start... Frustrating ! What can I do to have my opening page again ?
Go to Preferences-> general and change 3 settings there:
1. "Safari opens with" = "A new window:
2. "New windows open with" = "Homepage"
3. "Homepage" = <your chosen webpage> -
Please can you help me? I have a Mac Book Pro with OS X 10.7.4 and my FaceTime doesn't open anymore. It appears this sentence:"the server detected an error during the elaboration of the registration. Please try later". What happens??
Start the computer from the installation disk and perform Repair Disk and Repair Permissions using Disk Utility
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