Safari fails to start and Apple support chat not answering..
Safari now repeatedly fails to start following an update to 8.0.2
Rebooted machine (iMac - mid 2010, 2.93 GHz Intel Core i7 on Yosemite), fixed disk permissions etc etc. but no joy.
Went on Apple Support Chat today - but seems they've taken an early holiday - no response whatsoever.
Everything else works fine.
Anyone any ideas?
I get the following:
Safari quit unexpectedly.
Process: Safari [3900]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [3900]
User ID: 501
Date/Time: 2014-12-24 13:02:50.872 +0000
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 0743A3C9-E02C-7A19-9F57-34197FD6D252
Time Awake Since Boot: 2600 seconds
Crashed Thread: 22
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 00000001008d9000-00000001008da000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
org.zzhc.extensions.shortly-RMKWK5S4J4 (2.4 - 2.4) Shortly
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00000001027d6860 WebCore::RenderBox::availableLogicalWidth() const + 0
1 com.apple.WebCore 0x000000010259dbf4 WebCore::RenderBox::computeBlockDirectionMargins(WebCore::RenderBlock const*, WebCore::LayoutUnit&, WebCore::LayoutUnit&) const + 68
2 com.apple.WebCore 0x000000010259db5e WebCore::RenderBox::computeAndSetBlockDirectionMargins(WebCore::RenderBlock const*) + 46
3 com.apple.WebCore 0x000000010305fc10 WebCore::RenderBlockFlow::layoutBlockChild(WebCore::RenderBox&, WebCore::RenderBlockFlow::MarginInfo&, WebCore::LayoutUnit&, WebCore::LayoutUnit&) + 128
4 com.apple.WebCore 0x000000010305eff2 WebCore::RenderBlockFlow::layoutBlockChildren(bool, WebCore::LayoutUnit&) + 530
5 com.apple.WebCore 0x000000010305e339 WebCore::RenderBlockFlow::layoutBlock(bool, WebCore::LayoutUnit) + 761
6 com.apple.WebCore 0x000000010259cce6 WebCore::RenderBlock::layout() + 54
7 com.apple.WebCore 0x000000010259cb39 WebCore::RenderView::layout() + 745
8 com.apple.WebCore 0x00000001025982e1 WebCore::FrameView::layout(bool) + 2865
9 com.apple.WebCore 0x000000010252ef0d WebCore::ThreadTimers::sharedTimerFiredInternal() + 157
10 com.apple.WebCore 0x000000010252ee34 WebCore::timerFired(__CFRunLoopTimer*, void*) + 20
11 com.apple.CoreFoundation 0x00007fff93f73b44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
12 com.apple.CoreFoundation 0x00007fff93f737d3 __CFRunLoopDoTimer + 1059
13 com.apple.CoreFoundation 0x00007fff93fe6d9d __CFRunLoopDoTimers + 301
14 com.apple.CoreFoundation 0x00007fff93f30268 __CFRunLoopRun + 2024
15 com.apple.CoreFoundation 0x00007fff93f2f838 CFRunLoopRunSpecific + 296
16 com.apple.HIToolbox 0x00007fff8adea43f RunCurrentEventLoopInMode + 235
17 com.apple.HIToolbox 0x00007fff8adea1ba ReceiveNextEventCommon + 431
18 com.apple.HIToolbox 0x00007fff8ade9ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
19 com.apple.AppKit 0x00007fff897116d1 _DPSNextEvent + 964
20 com.apple.AppKit 0x00007fff89710e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
21 com.apple.Safari.framework 0x0000000100959ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
22 com.apple.AppKit 0x00007fff89a15bd7 -[NSApplication _realDoModalLoop:peek:] + 666
23 com.apple.AppKit 0x00007fff89a14186 -[NSApplication runModalForWindow:] + 119
24 com.apple.AppKit 0x00007fff89a13d53 -[NSAlert runModal] + 144
25 com.apple.AppKit 0x00007fff8971665d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1037
26 com.apple.AppKit 0x00007fff8971620e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
27 com.apple.AppKit 0x00007fff897161ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
28 com.apple.AppKit 0x00007fff89715e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
29 com.apple.AppKit 0x00007fff89715c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
30 com.apple.AppKit 0x00007fff897156b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
31 com.apple.Foundation 0x00007fff8858f458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
32 com.apple.Foundation 0x00007fff8858f2c9 _NSAppleEventManagerGenericHandler + 102
33 com.apple.AE 0x00007fff911de99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
34 com.apple.AE 0x00007fff911de719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
35 com.apple.AE 0x00007fff911de623 aeProcessAppleEvent + 295
36 com.apple.HIToolbox 0x00007fff8adf737e AEProcessAppleEvent + 56
37 com.apple.AppKit 0x00007fff89711d76 _DPSNextEvent + 2665
38 com.apple.AppKit 0x00007fff89710e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
39 com.apple.Safari.framework 0x0000000100959ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
40 com.apple.AppKit 0x00007fff89704e23 -[NSApplication run] + 594
41 com.apple.AppKit 0x00007fff896f02d4 NSApplicationMain + 1832
42 libdyld.dylib 0x00007fff8e0b25c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff951b622e kevent64 + 10
1 libdispatch.dylib 0x00007fff8a7dea6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 7:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010251788b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x00000001025149d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 9:: Dispatch queue: com.apple.SafariShared.WBSHistorySQLiteStore
0 libsystem_kernel.dylib 0x00007fff951b65d6 pread + 10
1 libsqlite3.dylib 0x00007fff8fba9c79 walIndexReadHdr + 1225
2 libsqlite3.dylib 0x00007fff8fba952f walTryBeginRead + 351
3 libsqlite3.dylib 0x00007fff8fba8c9f sqlite3PagerSharedLock + 2063
4 libsqlite3.dylib 0x00007fff8fba7a97 sqlite3BtreeBeginTrans + 407
5 libsqlite3.dylib 0x00007fff8fb9fac1 sqlite3InitOne + 593
6 libsqlite3.dylib 0x00007fff8fb9f7de sqlite3Init + 94
7 libsqlite3.dylib 0x00007fff8fb91b86 sqlite3Pragma + 3094
8 libsqlite3.dylib 0x00007fff8fb7f917 yy_reduce + 12775
9 libsqlite3.dylib 0x00007fff8fb7c5ea sqlite3Parser + 122
10 libsqlite3.dylib 0x00007fff8fb7b5f6 sqlite3RunParser + 502
11 libsqlite3.dylib 0x00007fff8fb7acfa sqlite3Prepare + 794
12 libsqlite3.dylib 0x00007fff8fb7a8e7 sqlite3LockAndPrepare + 231
13 libsqlite3.dylib 0x00007fff8fc10e33 sqlite3_prepare_v2 + 195
14 com.apple.Safari.framework 0x0000000100ee1da3 -[WBSSQLiteStatement initWithDatabase:query:] + 219
15 com.apple.Safari.framework 0x0000000100eb9cd9 int SafariShared::WBSSQLiteDatabaseExecute<>(WBSSQLiteDatabase*, NSString*) + 81
16 com.apple.Safari.framework 0x0000000100eb1808 -[WBSHistorySQLiteStore _openDatabase:andCheckIntegrity:] + 316
17 com.apple.Safari.framework 0x0000000100eb1371 -[WBSHistorySQLiteStore _loadHistory] + 94
18 libdispatch.dylib 0x00007fff8a7e0323 _dispatch_call_block_and_release + 12
19 libdispatch.dylib 0x00007fff8a7dbc13 _dispatch_client_callout + 8
20 libdispatch.dylib 0x00007fff8a7df365 _dispatch_queue_drain + 1100
21 libdispatch.dylib 0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
22 libdispatch.dylib 0x00007fff8a7df154 _dispatch_queue_drain + 571
23 libdispatch.dylib 0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
24 libdispatch.dylib 0x00007fff8a7de6b7 _dispatch_root_queue_drain + 463
25 libdispatch.dylib 0x00007fff8a7ecfe4 _dispatch_worker_thread3 + 91
26 libsystem_pthread.dylib 0x00007fff869b46cb _pthread_wqthread + 729
27 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff951b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff951af69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff8e607d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff8e607c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff951b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff951af69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff93f30b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff93f2ffdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff93f2f838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8d3d0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff885d5b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 12:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff951b53f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 14:
Thread 15:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2d2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x00000001018e73fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x00000001016d6244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 20:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 21:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 22 Crashed:
0 libsystem_pthread.dylib 0x00007fff869b2695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff91122b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff9111b620 fprintf + 186
3 ??? 0x000000010adc95dc 0 + 4477195740
Thread 22 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7868a1d8 rcx: 0x00007fff7868a1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7868a1f0 rsi: 0x00007fff869b2b14 rbp: 0x000000010a05be30 rsp: 0x000000010a05bdb0
r8: 0x000000010250c000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff786896b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff869b2695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1008d9000 - 0x1008d9fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x1008e3000 - 0x10121cff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1016c1000 - 0x101bd4ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x101d3e000 - 0x101ff2fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1022d0000 - 0x1022d0fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x1022da000 - 0x102416ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x102510000 - 0x1034b5ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x1086cb000 - 0x1086cbfff com.apple.WebInspectorUI (10600 - 10600.2.1) <284BA94F-BD22-3E25-921A-6EE265AF2F0C> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
0x1086e2000 - 0x1086e2ff5 +cl_kernels (???) <0A30550D-2D5D-42BC-B799-880A828A15D8> cl_kernels
0x10890a000 - 0x108923ff7 com.apple.WebInspector (10600 - 10600.2.1) <3586BC26-3AD6-3ED6-B50B-945DDBA82999> /System/Library/StagedFrameworks/Safari/WebInspector.framework/Versions/A/WebIn spector
0x10895f000 - 0x108a77fff com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x108af3000 - 0x108b28ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x10936a000 - 0x10936afff +cl_kernels (???) <FE15EE35-6E82-42BA-8173-DFAE4A266A35> cl_kernels
0x109e39000 - 0x109f1ffef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff657a0000 - 0x7fff657d6837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8696f000 - 0x7fff8698bfff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff869ac000 - 0x7fff869b0ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff869b1000 - 0x7fff869bafff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
0x7fff869bb000 - 0x7fff86a08ff3 com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff86f1d000 - 0x7fff86f9afff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8704b000 - 0x7fff871a9ff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8724d000 - 0x7fff87261ff7 com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
0x7fff87304000 - 0x7fff87304fff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8734c000 - 0x7fff873d0ff7 com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff873d1000 - 0x7fff873d2fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff873d4000 - 0x7fff873ddff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff873de000 - 0x7fff873e3ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff87422000 - 0x7fff8743dff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff874b2000 - 0x7fff874c7ffb libCGInterfaces.dylib (294.1) <1A6AADE6-09EC-3054-85F9-E6A3607EBA70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff874c8000 - 0x7fff877afffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff878c9000 - 0x7fff87901ffb libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
0x7fff87a92000 - 0x7fff87b38fff com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff87b39000 - 0x7fff87b6cff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff87b6d000 - 0x7fff87b75fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff87c41000 - 0x7fff87c73ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff87c74000 - 0x7fff87ca0fff libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
0x7fff87cc9000 - 0x7fff87d21ff7 com.apple.accounts.AccountsDaemon (113 - 113) <E0074FA1-1872-3F20-8445-3E2FEA290CFB> /System/Library/PrivateFrameworks/AccountsDaemon.framework/Versions/A/AccountsD aemon
0x7fff87d22000 - 0x7fff87d25fff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff87d2b000 - 0x7fff87e52fff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff87ec5000 - 0x7fff87ec5fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff87ec6000 - 0x7fff87ec8ff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff87ec9000 - 0x7fff87f04fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff8856d000 - 0x7fff8889bff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8889c000 - 0x7fff88d88fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff88db1000 - 0x7fff88db4ff7 com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff88db5000 - 0x7fff88e3efff com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff88e3f000 - 0x7fff890ebfff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff890ec000 - 0x7fff890feff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
0x7fff8915a000 - 0x7fff89169fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8916a000 - 0x7fff8916cfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff89172000 - 0x7fff8922dff7 com.apple.DiscRecording (9.0 - 9000.4.1) <F70E600E-9668-3DF2-A3A8-61813DF9E2EE> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8922e000 - 0x7fff89239fff libGL.dylib (11.0.7) <C53344AD-8CE6-3111-AB94-BD4CA89ED84E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8923a000 - 0x7fff8923fff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff89240000 - 0x7fff89246ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
0x7fff892b5000 - 0x7fff892c7fff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff892c8000 - 0x7fff894ad267 libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib
0x7fff894ae000 - 0x7fff89571ff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff89581000 - 0x7fff89586ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff89587000 - 0x7fff895b2ff3 libarchive.2.dylib (30) <8CBB4416-EBE9-3574-8ADC-44655D245F39> /usr/lib/libarchive.2.dylib
0x7fff8960e000 - 0x7fff896afff7 com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff896b0000 - 0x7fff896bdfff com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff896be000 - 0x7fff896c2fff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff896c3000 - 0x7fff896c5fff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.
Similar Messages
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My ipod touch shows up under devices, and it always used to sync right but all of a sudden one day it started saying "You're ipod could not be synced because the sync session failed to start" and now it's not syncing anymore. How do I fix this?
See if this previous discussion helps.
Sync Session Failed to Start iTouch iOS5: Apple Support Communities -
i was using my bros account for icloud, he changed & forgot the pass now i want to sign out & put mine but i'm not able to do that and he couldnt recover bcz he did it long time ago and apple support are not sending a recovery email to his email... what shall i do now to sign out?
Tell him to contact the Apple account security team for his country and ask for assistance changing the password: http://support.apple.com/kb/HT5699. If his country isn't listed, he can try contacting iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.
-
That worked, however I now get two error messages when I install I Tunes:
o Apple Mobile Device failed to start.
o Apple Application Support not found.
This were of course deleted in the recommended re-install procedure to resolve the dll file, but repeated uninstalls and installs simply bring up these two error messages with a recommendation to install I Tune again. Installing the new I Tunes version seems to be problematic per the discussion groups and has no simple solution. SHould not the Genius bar be able to resolve this at an Apple Store? Want to buy a new I Phone 5S, but this problem effectively stymies this.See Troubleshooting issues with iTunes for Windows updates.
tt2 -
Safari fails to start and crashes
Today I tried to open a link from an Apple ap-store email and Safari failed to open and reported a crash error message, It worked great yesterday? I searched through the forums and tried a few of the listed fixes but nothing has worked for me. So far the most complex attempt was deleting the webpageicons.db file, it did not help. I placed the webpagicons.db file back where it came from just incase. I have also tried to see if I have any plug ins running but Safari dosn't even load so I cant even get into the preferences options. I am very much a rookie with my iMac as I have rarely had any issues that needed support. This will be the first major trouble I have had with my mac since I bought it. I posted one of the error messages below, I have tried to open Safari nine times and each time it closes out without starting. Any help would be greatfull, thank you in advance.
Process: Safari [806]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.9 (6534.59.8)
Build Info: WebBrowser-75345908~1
Code Type: X86-64 (Native)
Parent Process: launchd [225]
Date/Time: 2013-05-21 22:29:10.327 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 2915216 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 1397019 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 70E18FE2-D2A4-4CC0-98E2-9D165F288E0B
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff84ec0f49 strtoul_l + 75
1 Safari 0x00007fff8026cd05 Safari::SWebPreferences::setWebKitLinkTimeVersionString(Safari::SString const&) + 55
2 Safari 0x00007fff80224553 SafariMain + 161
3 com.apple.Safari 0x0000000100000f1c 0x100000000 + 3868
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff84e97c0a kevent + 10
1 libSystem.B.dylib 0x00007fff84e99add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff84e997b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff84e992de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff84e98c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff84e98aa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff7078b360 rbx: 0x0000000000000000 rcx: 0x00007fff7078d9e0 rdx: 0x000000000000000a
rdi: 0x000000000000000a rsi: 0x00007fff5fbffaf8 rbp: 0x00007fff5fbffae0 rsp: 0x00007fff5fbffab0
r8: 0x00007fff7078b380 r9: 0x00007fff7078d9e0 r10: 0x0000000102019660 r11: 0x00007fff5fbff880
r12: 0x000000010201a370 r13: 0x00007fff5fbffb88 r14: 0x0000000000000000 r15: 0x00007fff5fbffaf8
rip: 0x00007fff84ec0f49 rfl: 0x0000000000010217 cr2: 0x0000000000000000
Binary Images:
0x100000000 - 0x100000fff com.apple.Safari 5.1.9 (6534.59.8) <01976F44-1D46-7549-327A-561E0F8CC101> /Applications/Safari.app/Contents/MacOS/Safari
0x100004000 - 0x100327fe7 com.apple.JavaScriptCore 6534.59 (6534.59.6) <029D160C-5D86-C281-5071-66CA09D1A95F> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x1003b6000 - 0x1004baff7 com.apple.PubSub 1.0.5 (65.28) <87EB5C5F-E4E2-E4FD-70EE-773B3A40ABCD> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x100529000 - 0x1006cbfe7 com.apple.WebKit 6534.59 (6534.59.8) <1853A066-5479-6549-3114-91FC2F3FF07A> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x1007b5000 - 0x10181ffff com.apple.WebCore 6534.59 (6534.59.6) <24B753DC-1FD4-FFCC-5F66-44799244A125> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff80003000 - 0x7fff80843fe7 Safari 534.59.8 (compatibility 528.0.0) <BF0508CC-4641-735B-93C5-C3A55ADE1F03> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x7fff80844000 - 0x7fff8086fff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <3630A97F-55C1-3F34-CA63-3847653C9645> /usr/lib/libxslt.1.dylib
0x7fff80870000 - 0x7fff809a5fff com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff80a18000 - 0x7fff81114ff7 com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff81115000 - 0x7fff8139eff7 com.apple.security 6.1.2 (55002) <772E1B13-8271-02F8-B1FE-023592A7AED7> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8139f000 - 0x7fff813adff7 libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
0x7fff813ae000 - 0x7fff813afff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <49B723D1-85F8-F86C-2331-F586C56D68AF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff813b0000 - 0x7fff813b2fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff813b3000 - 0x7fff814cdfff libGLProgrammability.dylib ??? (???) <D1650AED-02EF-EFB3-100E-064C7F018745> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff81587000 - 0x7fff81592fff com.apple.CrashReporterSupport 10.6.7 (258) <A2CBB18C-BD1C-8650-9091-7687E780E689> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff81593000 - 0x7fff815a2fff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
0x7fff8261a000 - 0x7fff8262cfe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
0x7fff82685000 - 0x7fff82696ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
0x7fff82697000 - 0x7fff82750fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x7fff82751000 - 0x7fff82768fff com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff82828000 - 0x7fff82849fe7 libPng.dylib ??? (???) <D8EC7740-EE32-865A-2F75-C9EDE2135510> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8284a000 - 0x7fff8284ffff libGFXShared.dylib ??? (???) <6BBC351E-40B3-F4EB-2F35-05BDE52AF87E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff82850000 - 0x7fff8286bff7 com.apple.openscripting 1.3.1 (???) <2243C17C-EE36-D5B6-3A3E-8258973FF789> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff82e95000 - 0x7fff82f2ffff com.apple.ApplicationServices.ATS 275.19 (???) <2DE8987F-4563-4D8E-45C3-2F6F786E120D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff82f99000 - 0x7fff837a3fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <EEE5CE62-9155-6559-2AEA-05CED0F5B0F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff837cd000 - 0x7fff841c7ff7 com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x7fff841cc000 - 0x7fff84251ff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i5, 2.66 GHz, 4 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: MRX 800LU v1, 0x0718 (Imation Corp.), 0x4008, 0xfa130000 / 5
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Photosmart C7200 series, 0x03f0 (Hewlett Packard), 0x6511, 0xfd140000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000 / 3Lex,
I think I was able to get Safari to uninstall properly this time, I was prompted for a password and it shows in the trash can now. However after trying to reinstall it still errors out at the very end of the install and asks me to contact the software manufacturer? Ugh...
Andy,
Here is the text from console, sorry its a long one for only 20 min. of up time. I've never used console before wow is there a lot going on here... I grabbed the wrong log the first time and had to come back and edit... I also left some of the original text from the old log as it has a bunch of repeating FLASH reports that might mean something.
May 22 16:38:20 My-imacs-iMac crsud[53]: crsud: Starting
May 22 16:38:25 My-imacs-iMac crsud[53]: crsud: Exiting.
May 22 16:44:35 My-imacs-iMac Installer[552]: @(#)PROGRAM:Install PROJECT:Install-596.1
May 22 16:44:35 My-imacs-iMac Installer[552]: @(#)PROGRAM:Installer PROJECT:Installer-430.1
May 22 16:44:35 My-imacs-iMac Installer[552]: Hardware: iMac11,1 @ 2.66 GHz (x 4), 4096 MB RAM
May 22 16:44:35 My-imacs-iMac Installer[552]: Running OS Build: Mac OS X 10.6.8 (10K549)
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: TMPDIR=/var/folders/X5/X5TmUgB4GwqLRDJjSFqTkk+++TI/-Tmp-/
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: SHELL=/bin/bash
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: HOME=/Users/romainealsbury
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: USER=romainealsbury
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: LOGNAME=romainealsbury
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: DISPLAY=/tmp/launch-6Bo461/org.x:0
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: SSH_AUTH_SOCK=/tmp/launch-rsX7iD/Listeners
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: Apple_PubSub_Socket_Render=/tmp/launch-lE59mx/Render
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: COMMAND_MODE=unix2003
May 22 16:44:35 My-imacs-iMac Installer[552]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
May 22 16:44:35 My-imacs-iMac Installer[552]: Safari Installation Log
May 22 16:44:35 My-imacs-iMac Installer[552]: Opened from: /Volumes/Safari 5.1.9 for Snow Leopard/Safari5.1.9SnowLeopardManual.pkg
May 22 16:44:54 My-imacs-iMac runner[558]: Administrator authorization granted.
May 22 16:44:59 My-imacs-iMac Installer[552]: =============================================================================== =
May 22 16:44:59 My-imacs-iMac Installer[552]: User picked Standard Install
May 22 16:44:59 My-imacs-iMac Installer[552]: Choices selected for installation:
May 22 16:44:59 My-imacs-iMac Installer[552]: Upgrade: "Safari"
May 22 16:44:59: --- last message repeated 1 time ---
May 22 16:44:59 My-imacs-iMac Installer[552]: Safari5.1.9SnowLeopardManual.pkg#Safari5.1.9SnowLeopard.pkg : SafariSnowLeo : 1.0.0.0.1.1191932192
May 22 16:44:59 My-imacs-iMac Installer[552]: Safari5.1.9SnowLeopardManual.pkg#FlashUpdateTool.pkg : FlashUpdateTool : 1.0.0.0.1.1191932192
May 22 16:44:59 My-imacs-iMac Installer[552]: =============================================================================== =
May 22 16:44:59 My-imacs-iMac Installer[552]: It took 0.00 seconds to summarize the package selections.
May 22 16:44:59 My-imacs-iMac Installer[552]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
May 22 16:44:59 My-imacs-iMac Installer[552]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Safari%205.1.9%20for%20Snow%20Leopard/Safari5.1.9SnowL eopardManual.pkg#Safari5.1.9SnowLeopard.pkg
May 22 16:44:59 My-imacs-iMac Installer[552]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Safari%205.1.9%20for%20Snow%20Leopard/Safari5.1.9SnowL eopardManual.pkg#FlashUpdateTool.pkg
May 22 16:44:59 My-imacs-iMac Installer[552]: Will use PK session
May 22 16:44:59 My-imacs-iMac Installer[552]: Starting installation:
May 22 16:44:59 My-imacs-iMac Installer[552]: Configuring volume "Romaine's HD"
May 22 16:44:59 My-imacs-iMac Installer[552]: Preparing disk for local booted install.
May 22 16:44:59 My-imacs-iMac Installer[552]: Free space on "Romaine's HD": 541.74 GB (541742235648 bytes).
May 22 16:44:59 My-imacs-iMac Installer[552]: Create temporary directory "/var/folders/X5/X5TmUgB4GwqLRDJjSFqTkk+++TI/-Tmp-//Install.552xkYnqe"
May 22 16:44:59 My-imacs-iMac Installer[552]: IFPKInstallElement (2 packages)
May 22 16:44:59 My-imacs-iMac installd[561]: PackageKit: ----- Begin install -----
May 22 16:44:59 My-imacs-iMac installd[561]: PackageKit: request=PKInstallRequest <2 packages, destination=/>
May 22 16:44:59 My-imacs-iMac installd[561]: PackageKit: packages=(\n "PKLeopardPackage <file://localhost/Volumes/Safari%205.1.9%20for%20Snow%20Leopard/Safari5.1.9Snow LeopardManual.pkg#Safari5.1.9SnowLeopard.pkg>",\n "PKLeopardPackage <file://localhost/Volumes/Safari%205.1.9%20for%20Snow%20Leopard/Safari5.1.9Snow LeopardManual.pkg#FlashUpdateTool.pkg>"\n)
May 22 16:45:18 My-imacs-iMac installd[561]: PackageKit: Extracting file://localhost/Volumes/Safari%205.1.9%20for%20Snow%20Leopard/Safari5.1.9SnowL eopardManual.pkg#Safari5.1.9SnowLeopard.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 22 16:45:37 My-imacs-iMac installd[561]: PackageKit: Extracting file://localhost/Volumes/Safari%205.1.9%20for%20Snow%20Leopard/Safari5.1.9SnowL eopardManual.pkg#FlashUpdateTool.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 22 16:45:37 My-imacs-iMac installd[561]: PackageKit: Executing script "archiveSafari" in /private/tmp/PKInstallSandbox.SEXJVM/Scripts/com.apple.pkg.Safari517SnowLeopard .NMEril
May 22 16:45:37 My-imacs-iMac installd[561]: archiveSafari: Adding Library/Widgets/Web Clip.wdgt to archive
May 22 16:45:38 My-imacs-iMac installd[561]: archiveSafari: Recording Library/Widgets/Web Clip.wdgt
May 22 16:45:38 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/Frameworks/JavaScriptCore.framework to archive
May 22 16:45:39 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/Frameworks/JavaScriptCore.framework
May 22 16:45:39 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/Frameworks/PubSub.framework to archive
May 22 16:45:39 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/Frameworks/PubSub.framework
May 22 16:45:39 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/Frameworks/WebKit.framework to archive
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/Frameworks/WebKit.framework
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/LaunchAgents/com.apple.PubSub.Agent.plist to archive
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/LaunchAgents/com.apple.PubSub.Agent.plist
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/LaunchAgents/com.apple.WebKit.PluginAgent.plist to archive
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/LaunchAgents/com.apple.WebKit.PluginAgent.plist
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/PrivateFrameworks/JavaScriptGlue.framework to archive
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/PrivateFrameworks/JavaScriptGlue.framework
May 22 16:45:43 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/PrivateFrameworks/Safari.framework to archive
May 22 16:45:59 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/PrivateFrameworks/Safari.framework
May 22 16:45:59 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/PrivateFrameworks/SyndicationUI.framework to archive
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/PrivateFrameworks/SyndicationUI.framework
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Adding System/Library/PrivateFrameworks/WebKit2.framework to archive
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Recording System/Library/PrivateFrameworks/WebKit2.framework
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Adding usr/bin/pubsub to archive
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Recording usr/bin/pubsub
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Adding usr/share/man/man1/pubsub.1 to archive
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Recording usr/share/man/man1/pubsub.1
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Adding /Applications/Safari.app to archive
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: tar: /Applications/Safari.app: Cannot stat: No such file or directory
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: tar: Error exit delayed from previous errors.
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Recording /Applications/Safari.app
May 22 16:46:01 My-imacs-iMac installd[561]: archiveSafari: Zipping archive
May 22 16:46:09 My-imacs-iMac installd[561]: archiveSafari: Moving archive to backup folder
May 22 16:46:09 My-imacs-iMac installd[561]: archiveSafari: Touching //Library/Application Support/Apple/.Safari_Leopard
May 22 16:46:09 My-imacs-iMac installd[561]: PackageKit: Executing script "preinstall" in /private/tmp/PKInstallSandbox.SEXJVM/Scripts/com.apple.pkg.Safari517SnowLeopard .NMEril
May 22 16:46:09 My-imacs-iMac romainealsbury[595]: Running Install Scripts . . .
May 22 16:46:09 My-imacs-iMac romainealsbury[597]: Begin script: AlertAllStarter
May 22 16:46:09 My-imacs-iMac installd[561]: preinstall: 2013-05-22 16:46:09.475 AlertAll[599:e07] Looking for applications at
May 22 16:46:09 My-imacs-iMac installd[561]: preinstall: 2013-05-22 16:46:09.491 AlertAll[599:e07] --(null)
May 22 16:46:09 My-imacs-iMac installd[561]: preinstall: 2013-05-22 16:46:09.493 AlertAll[599:e07] img:1
May 22 16:46:09 My-imacs-iMac installd[561]: preinstall: 2013-05-22 16:46:09.496 AlertAll[599:e07] >> timerMethod
May 22 16:46:09 My-imacs-iMac installd[561]: preinstall: 2013-05-22 16:46:09.496 AlertAll[599:e07] >> updateTable
May 22 16:46:09 My-imacs-iMac installd[561]: preinstall: 2013-05-22 16:46:09.625 AlertAll[599:e07] >> applicationShouldTerminate
May 22 16:46:09 My-imacs-iMac installd[561]: preinstall: 2013-05-22 16:46:09.630 AlertAll[599:e07] >> applicationWillTerminate
May 22 16:46:09 My-imacs-iMac romainealsbury[605]: End script: AlertAllStarter
May 22 16:46:09 My-imacs-iMac romainealsbury[606]: 1 Install Scripts run.
May 22 16:46:09 My-imacs-iMac installd[561]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root
May 22 16:46:15 My-imacs-iMac installd[561]: update_dyld_shared_cache[607] current i386 cache file invalid because /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore has changed
May 22 16:46:28 My-imacs-iMac installd[561]: update_dyld_shared_cache[607] current ppc cache file invalid because /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore has changed
May 22 16:46:34 My-imacs-iMac installd[561]: update_dyld_shared_cache[607] current x86_64 cache file invalid because /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore has changed
May 22 16:46:42 My-imacs-iMac installd[561]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root (5 items) to /
May 22 16:47:18 My-imacs-iMac /System/Library/PrivateFrameworks/PackageKit.framework/Resources/shove[612]: [source=file] failed _RelinkFile(/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/System/Library/PrivateFrameworks/Safari.frame work/Versions/A/Resources/ReaderHUDCloseInactive.png, /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Resources/ReaderH UDCloseInactive.png): Input/output error
May 22 16:47:18 My-imacs-iMac installd[561]: PackageKit: Install Failed: (null)\nError Domain=PKInstallErrorDomain Code=120 UserInfo=0x1001dca40 "An unexpected error occurred while moving files to the final destination." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=5 "The operation couldn’t be completed. Input/output error") {\n NSLocalizedDescription = "An unexpected error occurred while moving files to the final destination.";\n NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=5 \"The operation couldn\U2019t be completed. Input/output error\"";\n arguments = (\n "-f",\n "-s",\n "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root",\n "/"\n );\n}
May 22 16:47:18 My-imacs-iMac Installer[552]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=120 UserInfo=0x105d5f8c0 "An unexpected error occurred while moving files to the final destination." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=5 "The operation couldn’t be completed. Input/output error")
May 22 16:47:19 My-imacs-iMac Installer[552]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
May 22 16:47:19 My-imacs-iMac Installer[552]: IFDInstallController 5D0C2E0 state = 7
May 22 16:47:19 My-imacs-iMac Installer[552]: Displaying 'Install Failed' UI.
May 22 16:47:19 My-imacs-iMac Installer[552]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
May 22 16:53:15 My-imacs-iMac crsud[53]: crsud: Starting
May 22 16:53:15 My-imacs-iMac crsud[53]: crsud: Exiting.
This is a snip of the system log I posted first before editing
5/22/13 4:37:45 PM com.apple.launchd[1] *** launchd[1] has started up. ***
5/22/13 4:38:01 PM com.apple.launchd[1] (com.apple.flashupdater[48]) posix_spawn("/usr/libexec/flashupdater", ...): No such file or directory
5/22/13 4:38:01 PM com.apple.launchd[1] (com.apple.flashupdater[48]) Exited with exit code: 1
5/22/13 4:38:01 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 10 seconds
5/22/13 4:38:04 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 8 seconds
5/22/13 4:38:07 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 5 seconds
5/22/13 4:38:07 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 5 seconds
5/22/13 4:38:07 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 5 seconds
5/22/13 4:38:07 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 5 seconds
5/22/13 4:38:12 PM com.apple.launchd[1] (com.apple.flashupdater[119]) posix_spawn("/usr/libexec/flashupdater", ...): No such file or directory
5/22/13 4:38:12 PM com.apple.launchd[1] (com.apple.flashupdater[119]) Exited with exit code: 1
5/22/13 4:38:12 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 10 seconds
5/22/13 4:38:17 PM com.apple.SystemStarter[37] Starting HP Trap Monitor
5/22/13 4:38:22 PM com.apple.launchd[1] (com.apple.flashupdater[212]) posix_spawn("/usr/libexec/flashupdater", ...): No such file or directory
5/22/13 4:38:22 PM com.apple.launchd[1] (com.apple.flashupdater[212]) Exited with exit code: 1
5/22/13 4:38:22 PM com.apple.launchd[1] (com.apple.flashupdater) Throttling respawn: Will start in 10 seconds
5/22/13 4:38:22 PM com.splashtop.streamer.SRServiceDaemon[60] SRServiceDaemon: No one is here, preparing to start SRLogin.
5/22/13 4:38:22 PM com.apple.launchd[1] (com.apple.xprotectupdater[34]) Exited with exit code: 252
5/22/13 4:38:28 PM com.parallels.vm.prl_naptd[193] QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
5/22/13 4:38:28 PM com.parallels.vm.prl_naptd[193] QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
5/22/13 4:38:28 PM com.apple.launchd.peruser.501[230] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
Message was edited by: Talsbury -
I am trying to update I-tunes, but I get the following error message. Service Apple Mobile Device failed to start and wants me to verify I have sufficient priveledges to start system services. I do not know what to do. I am the only user on my HP Pavillion laptop. Help!
Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
Hello, i'm trying to download the new verison of itunes, and im getting an error message: Apple mobile failed to start and c;runtime failed. how can i fix this issue
Hi Tatilopez86,
If you are having issues with iTunes after an attempted update, you may want to try the steps in the following articles:
Apple Support: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Apple Support: Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
- Brenden -
i cant install itunes it keeps on saying "service apple mobile failed to start" and i keep on reinstalling itunes but i keep on getting the message.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
I tried to install the new version of iTunes days ago. It seems like it's going to install and then it comes up with a dialog box that says "Apple Mobile Device" failed to start and to verify I have sufficient priveleges. I don't know what I need to do to get it to install.
It seems like it's going to install and then it comes up with a dialog box that says "Apple Mobile Device" failed to start and to verify I have sufficient priveleges.
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
i'M TRYING TO UPDATE MY VERSION OF ITUNES. i GET A MESSAGE THAT MSVCR80.DLL IS MISSING AND THAT I NEED TO REINSTALL. wHEN I DO THAT, I GET A MESAGE THAT APPLE MOBILE DEVICE FAILED TO START AND IT WON'T LET ME OPEN ITUNES. WHAT DO I DO?
Check out the user tip below.
https://discussions.apple.com/docs/DOC-6562 -
Encountered an error apsdaemon.exe when trying to update itunes. Tried to redownload it and it said Service 'apple mobile device' failed to start and do I have sufficient privileges to start system services? I have an Ipad too. R they talking about it? I didn't uninstall Itunes from the Ipad Just my PC,
I don't think so...Seems like an apple issue to me...Or do you know something I don't?
-
itunes update would not install due to an error, now itunes won't run and I get this error message when I try to launch itunes: iTunes.exe - Unable to Locate Component "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."
I'm on a Dell PC running Vista Home Premium.
HELP!!!!!!!!!!!!!!!!!!!try removing all itunes and all other apple program
follow this link for more info. http://support.apple.com/kb/HT1923
reboot ur window after uninstalling
after that download the latest itunes setup and install. -
My iTunes will not start. The box on the error message APSDaemon.exe, And message says "This application failed to start because MSVC80.dll was not found. Reinstalling may fix." I did the reinstall and I get the same error. The error first happened after I approved the an iTurns update.
Same problem today. Took five times to reinstall without any error messages. Apple has posted a way to fix and you should follow their's first. I finally got to upldate correctly by doing their fix but with one difference. I did the following:
1) Went to the C:\program files (x86)\iTunes and C:\program files\iTunes folders and moved every file ending in .dll to the desktop (even if two files in same location had the same name, just replace)
2) Restarted computer and still got error message
3) Uninstalled all apple programs possible in the following order......itunes, apples software update, apple mobile device support, bonjour, and apple application support.....all performed using the microsoft control panel
4) put all the .dll files on the desktop in the trash and emptied (this is a step apple support did not specifically put in their fix but for a final try I wanted to delete everything apple).
5) Restarted computer.
6) Re-installed itunes from apple website
No error messages during re-install and was able to open shortcut in one try. Even updated my ipad to make sure everything was working. -
My home sharing continually fails between mac and apple tv 2.
my home sharing continually fails between mac and apple tv 2, even during watching a movie. I go to the mac to re-turn on home sharing but it is still on. Any tips? I also have to turn off and back on at the mac every time i switch on my apple tv.
Sharing Stopped working again over night.
I went to Apple Support Artical TS2972
As soon as I did this Home Sharing started working
http://support.apple.com/kb/TS2972
Firewall Section
5. Check Firewall Settings
If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.
In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.
If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.
For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu > System Preferences > Security > Firewall are not set to:
Block all incoming connections
Allow only essential services
If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.
It made sense to me, but its still puzzling me after restarting a router would (in my first attempt) resolve the issue for a day. This this time I applied the port forwarding TCP and UDP ports and saved the settings in the DLink DIR-655 and both my iPad2 and iPhone 3GS were now again finding the share. My ATV2 is also now accepting the Share.
Tommorrow will be the true test. -
Hi Support,
I am becoming anxious because no matter what I try it doesnt seem to allow me to open itunes.
Error Message reads: this application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem.
I have re-installed, SO many times and I still cant open iTunes.
Please help!!Click here and follow the instructions.
(98888)
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