Safari & Firefox having problems with the Apple Store

Hi there,
I'm having issues using the Apple Store I'd really appreciate some help with. Whenever I go there, whether I'm using Firefox or Safari, I always get a pop-up menu come down, even when I haven't clicked on anything. And it won't go away, so I can't see alot of the stuff on the site, making it unusable. It's best described by a screen shot:
[IMG]http://i19.photobucket.com/albums/b163/HeavenOnEarth/Picture21.png[/IMG]
The box on the right comes up without me clicking on anything, the activity wheel at the top of it never changes into anything (just keeps spinning round) and there is no 'close' or 'cancel' button to make it go away. If you look at the bottom of the pop-up, you can see it doesn't even render properly.
I called the Apple Store number about this and he said to clear all my private data. I have done that in Safari, as it's not my main browser so doesn't matter to me. In Firefox I have only partially done this; I cleared all cookies, the cache, browsing history, download history, saved form information and authenticated sessions. Neither worked to make the pop-up box go away. I could not face clearing saved passwords or saved sessions (with my Tab Mix Plus add-on) in Firefox, so I'm going to try anything else I can think of to solve this before resorting to that.
I'm guessing this is some problem in the overall system, rather than in either of the browsers, given that they both do it. Would something like Onyx or Cocktail help?
Also, both my browsers are quite old; Firefox is 1.5.0.6 and Safari is 2.0.4... I don't know if that has anything to do with it, but I'm hoping not. With alot of plug-ins and an already overloaded computer, I'd rather not update to the more processor-intensive new versions. I want a new computer soon, so I'm hoping I can put-off updating til then.
So if anyone can tell me what to do, I'd be most grateful. I really need to use the Apple Store to look into what Mac to get to upgrade, and right now I just can't shop properly.
Thanks,
Charity

We are all just fellow users here and would have no way of knowing. You'll need to call the Apple Store and ask.
Regards.

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I only use my desktop PC to access Canon's web site, and I've been using Mozilla Firefox for years. And, yes, it is the latest version. Since Canon REFUSES to support the use of Firefox on it's web site, WHAT BROWSER DOES CANON SUPPORT? WHEN did Canon STOP SUPPORTING Firefox?
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"Award-winning" support??? And, just exactly WHAT AWARD did Canon "support" WIN for CONSISTANTLY IGNORING REPORTED PROBLEMS??? The OSTRICH?
Please pull your head out, and FIX this problem, OR YOU ARE THE PROBLEM!!!
Thank you for your "prompt" attention to this matter!
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