Safari frozen by ransomware popup; nothing working.
Please help! This is not behaving like all the other "virus" popups and I cannot find a resolution. I keep getting the same set of tips over and over and the problem remains.
I have ALREADY TRIED the following which have not worked:
Force quit Safari
Restart Safari with shift key pressed (everything remains grayed out on Safari menu and I am unable to click anywhere)
Restart Safari with shift key pressed while offline (same thing, WiFi is off and everything is grayed out and I am unable to click anywhere)
Command + W, then enter (someone recommended but also did not work)
Any NEW ideas would be much appreciated. I guess I could uninatall Safari and re-install but I would lose all my bookmarks and I'm not savvy enough to figure that all out. Thanks in advance!
Here's the popup:
dominic23 wrote:
OS X Mavericks?
Try Start up in Safe Mode.
http://support.apple.com/en-us/HT1564
Launch Safari.
Try "Reset Safari" from Safari menu.
Restart normally.
Hey dominic23!
Thank you so much for your assistance. Like I told Esquared, Safari is now functioning properly although I do not know what did the trick. I only tried two things, one being what Equared recommended by dragging the Safari preference file from the Library folder to the desktop. Safari did not open after that. I also tried force quitting the computer (holding down the power button until it goes off) which you recommended. Safari also didn't seem to respond after the restart. Shortly thereafter I hit a link in an email and Safari opened up normally. One of those two things - or both - must have done the trick.
I really appreciate your help and recommendations. Thank you!
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Mac OS X version 10.9.5
14:33 up 1 day, 17:38, 1 user, load averages: 3.79 2.16 1.83
Safari extensions
/Users/arianarodrigues/Library/Safari/Extensions/wrc.safariextz
Name: Avast Online Security
Modified: Monday, February 2, 2015 @ 11:17:22 PM
Chrome extensions
/Users/arianarodrigues/Library/Application Support/Google/Chrome/Default/Extensions/aapocclcgogkmnckokdopfmhonfmgoek
Name: Google Slides
Modified: Monday, February 2, 2015 @ 11:18:33 PM
/Users/arianarodrigues/Library/Application Support/Google/Chrome/Default/Extensions/felcaaldnbdncclmgdcncolpebgiejap
Name: Google Sheets
Modified: Monday, February 2, 2015 @ 11:18:33 PM
/Library/Application Support/Google/Chrome/External Extensions/gomekmidlodglbbmalcneegieacbdmki.json
Name: [Unknown error extracting extension in CChromeExtension.GetNameFromCRX]
Modified: Monday, February 2, 2015 @ 11:17:17 PM
Firefox extensions
/Users/arianarodrigues/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/[email protected]
Name: Avast Online Security
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Login items
iTunesHelper, Spotify
Startup items
None
System startup items
None
User launch agents
total 32
-rw-r--r--@ 1 arianarodrigues staff 6148 Feb 2 18:20 .DS_Store
-rw-r--r-- 1 arianarodrigues staff 507 Feb 2 23:17 com.avast.home.userinit.plist
-rw-r--r--@ 1 arianarodrigues staff 542 Feb 2 22:52 com.spotify.webhelper.plist
System launch agents
total 8
-rw-r--r-- 1 root wheel 436 Feb 2 23:17 com.avast.userinit.plist
System launch daemons
total 24
-rw-r--r-- 1 root wheel 571 Feb 2 23:17 com.avast.init.plist
-rw-r--r-- 1 root wheel 685 Feb 2 23:17 com.avast.uninstall.plist
-rw-r--r-- 1 root wheel 694 Feb 2 23:17 com.avast.update.plist
Third-party kernel extensions
com.avast.PacketForwarder (2.0) <4 1>
com.avast.AvastFileShield (2.1.0) <5 4 1>
User cron tasks
None
Root cron tasks
None
launchd.conf contents
None
DNS settings
Server: 192.168.1.1
Hosts file
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
Scan log
2015-02-02 20:43:53: ----- Scan Started -----
2015-02-02 20:43:53: Scanning with signatures version 50
2015-02-02 20:43:53: Buca Apps : /Users/arianarodrigues/Library/Application Support/webHelperApp
2015-02-02 20:43:53: Buca Apps : /Users/arianarodrigues/Library/WebTools
2015-02-02 20:43:53: ----- Scan Ended -----
2015-02-02 20:43:57: +++++ Attempting to remove adware +++++
2015-02-02 20:43:57: /Users/arianarodrigues/Library/Application Support/webHelperApp
2015-02-02 20:43:57: /Users/arianarodrigues/Library/WebTools
2015-02-02 20:43:57: +++++ Adware removal complete +++++
2015-02-02 20:45:31: ----- Scan Started -----
2015-02-02 20:45:31: Scanning with signatures version 50
2015-02-02 20:45:35: No adware found
2015-02-02 20:45:35: ----- Scan Ended -----
2015-02-02 22:22:33: ----- Scan Started -----
2015-02-02 22:22:33: Scanning with signatures version 50
2015-02-02 22:22:41: No adware found
2015-02-02 22:22:41: ----- Scan Ended -----
2015-02-03 14:13:20: ----- Scan Started -----
2015-02-03 14:13:20: Scanning with signatures version 50
2015-02-03 14:13:32: No adware found
2015-02-03 14:13:32: ----- Scan Ended -----
2015-02-03 14:30:22: ----- Scan Started -----
2015-02-03 14:30:22: Scanning with signatures version 50
2015-02-03 14:30:25: No adware found
2015-02-03 14:30:25: ----- Scan Ended ----- -
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