Safari going into "picture" mode

Got some strange problem with my Macbook and safari. it happens like 1 or 2 times an hour when surfing with safari. symptoms are:
safari freezes: no beachball or hang up, i just can't click links or buttons anymore. it "feels" like safari is just a picture and not a program anymore. strange is if this happens i can't access the dock anymore (not even dock magnification works). the only way to make things right again is switching to another program with "command + tab" and after the switch clicking on safari with the mouse if i switch back to safari with "command + tab" it still doesn't work.
searched through the forums, but couldn't find help. is this an intel, a os x or a safari problem?
btw. every software (and of course OS) up to date.
thanks for your help
Lukas Senft

Hi Lukas
I haven't heard of this problem with Safari before...
It's worth taking a look in your console & system logs using the Console application in Applications/Utilities/ to see if there are any entries at the time of the freezes; this may indicate if the problem is an os one. Copy any entries you're uncertain of & post them here.
You can probably determine if it is an intel issue by running Safari under Rosetta for a while - see http://docs.info.apple.com/article.html?artnum=303120 for more information about this.
As a more general trouble-shooting effort - try resetting Safari via Safari-Reset Safari . Note the warning message you'll see & write down any usernames/passwords that may be stored in cookies before doing this.
Also - Trashing the file /home/library/preferences/cpm.apple.safari.plist can sometimes fix problems..... you'll lose any changes you made in Safari-Preferences.
I think I would check the console first though.
Andy

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Mac Pro randomly goes into sleep mode

My (mid 2010) Mac Pro, OS X.6.8, randomly goes into sleep mode and I can't wake it, have to power it off and reboot. Just started to the best of my knowledge Friday (Jan 6, 2012) I've had it happen surfing the web in Safari, while working on an illustration in Adobe Illustrator, while running Apple Hardware Test, using 23" LCD connected by HDMI and DVI-D, Disconnected monitor and connected 12" Cintiq (LCD Tablet).
The monitor goes black, says "there's no signal coming from your computer", none of the keys will wake it. I have to hold down the power button until it turns off then power it back up. The time between the sleeps varies, 38min, 1hr 34min, 5min, 2hr 17min, 12min, etc. I disconnected everything (except keyboard, mouse, monitor) still the same. Opened and removed the ATI Radeon HD 5870, and noticed the PRAM battery, replaced it with a new one, thought that fixed it, worked for a long time then it happened again.
Tried Apple Hardware Tester again, it said everything is fine, ran it again an error popped up: 4SNS/1/40000000:Te1S-99.364, wrote it down then it slept.

The next time this happens open your mac and see if there is still a fan running. If so you are not sleeping, you are in a thermal cutoff. Keep you mac cover off.
Now reboot as you always do. Take a look at the fan in your 5870. Is it spinning? If so, try to keep an eye on it and see if you can "catch" it not spinning.
When the fan doesn't start, or if it does then stops, the card will overheat and the machine will go into thermal cutoff. The amount of time is variable.
I speak from experience. I am currently on my third 5870 video card. Both the previous two had this fan problem. The only wrinkle in my theory for you is that I wouldn't expect more that, say, 15 minutes of up time at the most, not hours like you got. But it may be that your card is starting ok, but stops sometime later. I chalk it up to the lousy fans Nvidia uses in the 5x70 cards.
FWIW, if you happen to catch the fan stopped before the machine goes into thermal cutoff you can give it a little nudge with your finger to get it going again.
I recommend one of the various temperature monitors. I use iStat Menus and display some key temps in my menu bar. Of course after going through two of these cards I am a bit paranoid!
Some other temperature monitors:
iStat Pro
Temperature Monitor
Hardware Monitor
Note, after typing all this I also realized you got a AHT 4SNS error. I would run AHT again to see if you get that error again. If so that means "Check Main Logic Board" and you may have a more serious hardware problem than just a video card! So my other recommendation is that when you machine fails again look inside for any lit diagnostic leds. There's some near the dimms but there are others on the board as well.

What do I do if an iPod shuts down after going into sleep mode

My friends iPod keeps shutting down after it goes into sleep mode. I just fixed it up (restored it, had to dry it out after it fell into water) and now it does that. Everything else works fine but if I put it in sleep mode or put it into sleep mode it shuts down. How do I fix this because I've never seen this happen before.

Hey Tecmo_SB_Guy,
I would suggest you take a look at advanced power settings. It can seem like the notebook is turning off when it is actually just hibernating. You can set it to not hibernate.
1. Windows key + Q to open the Search Bar
2. Type "power"
3. Click Settings under the Search Bar
4. Select Power Options from the results on the left.
5. In Power Options, Click Change when the computer sleeps, on the left.
6. Set the Put the computer to sleep setting so that it fits your usage best.
7. Click Change advanced power settings, at the bottom.
8. Expand Sleep and expand Hibernate after. If you want you can change the hibernation setting to Never by typing "Never" into the minutes field. See attached picture. You can do this for battery and/or plugged in.
9. Click Apply to save changes.
If you don't already shut it down periodically, I would suggest shutting it down at least 2-3 times a week if you use it daily. Leaving the computer running continuously can shorten its lifespan. Hard drive failures and motherboard issues are seen much more often on machines that are left running constantly. Computers get bogged down and run slowly when the memory is full. Memory only clears out and resets itself when the computer is shut down. Here is a link explaining more about memory accumulation and hardware aging.
I hope these suggestions help! Please let me know if you have any questions
Attachments:
PowerHibernateNever.jpg ‏59 KB

My macbook pro automatically goes into safe mode and doesn't start. I use mavericks. what to do? ?

my macbook pro automatically goes into safe mode and doesn't start. I use mavericks. What to do??

Can you boot into your Recovery partition (hold down the command and R keys whilst booting)?
Call back - you'll be able to connect to this forum from Safari whilst in Recovery.
Clinton

HP Envy shutting down after going into sleep mode

Hi. I'm not sure where to post this so I'll try it here.
My laptop shut downs automatically when it goes into sleep mode. Not right away when going into sleep mode. Maybe like an hour later after going into sleep mode.
I'm not sure it's overheating because it never shuts down while I'm actually using the laptop.
Do you guy have any idea how to fix this?
Product name and number: HP ENVY TouchSmart Sleekbook 4-1115dx
Operating System: Window 8
Error Message: None
Any changes to your system before problem occurred: No

Hey Tecmo_SB_Guy,
I would suggest you take a look at advanced power settings. It can seem like the notebook is turning off when it is actually just hibernating. You can set it to not hibernate.
1. Windows key + Q to open the Search Bar
2. Type "power"
3. Click Settings under the Search Bar
4. Select Power Options from the results on the left.
5. In Power Options, Click Change when the computer sleeps, on the left.
6. Set the Put the computer to sleep setting so that it fits your usage best.
7. Click Change advanced power settings, at the bottom.
8. Expand Sleep and expand Hibernate after. If you want you can change the hibernation setting to Never by typing "Never" into the minutes field. See attached picture. You can do this for battery and/or plugged in.
9. Click Apply to save changes.
If you don't already shut it down periodically, I would suggest shutting it down at least 2-3 times a week if you use it daily. Leaving the computer running continuously can shorten its lifespan. Hard drive failures and motherboard issues are seen much more often on machines that are left running constantly. Computers get bogged down and run slowly when the memory is full. Memory only clears out and resets itself when the computer is shut down. Here is a link explaining more about memory accumulation and hardware aging.
I hope these suggestions help! Please let me know if you have any questions
Attachments:
PowerHibernateNever.jpg ‏59 KB

Mac Tower Pro 10.8.5 keeps going into sleep mode

Purchased from Apple, refurbished 2012 Mac Tower Pro. At the same time, purchased a new Dell U2713HM, 27" monitor.
Have been operating on this new system since about the first week of December 2013.
Issue:
The computer has constantly gone into sleep mode after a few minutes of no activity. I can have iTunes radio playing, but the system still goes into sleep mode. As I am typing and moving the curser, the machine stays awake.
This has caused much frustration because when it goes into auto sleep mode, it quits all programs that I am in, and when it does this, I lose all the work I had accomplished. It litterally closes everything and goes to sleep in about 2-3 minutes of no activity.
BTW: the computer and monitor have all its new OEM cables that came in the box, when I purchased the units.
Solutions attempted:
System Preferences — Energy Saver: computer sleep and display sleep set to "never" and unclicked the box "Put hard disks to sleep when possible."
Dell settings: Turned off all energy savers.
Results:
Nothing. Problem persists.

I apologize for the angst. The problem has cost too much money in lost time and material because when it would automatically shut down after a few minutes, all my work was lost.
I misunderstood the terms of the warranty. Thank you for your input and patience. Much appreciated. For the benefit of others that experience this with a new Mac that auto shuts down. Check the following:
1. Go to System Preferences.
2. Click on Security and Privacy.
3. Click on Advanced (bottom right corner)
4. If the first line is checked (Log out after 5 minutes of inactivity); uncheck it and then click OK button.
5. Be sure to click the lock before existing Security and Privacy.
Now the machine will cease shutting down programs to go into sleep mode as soon as machine is inactive for a few minutes.

Early 2008 iMac (8,1) randomly goes into sleep mode

Hey,
My early 2008 iMac (8,1) on 10.8.2 goes into sleep mode by itself. I've played around in Energy Saver, tried resetting SMC, NVRAM, replaced HDD, reformatted HDD, installed smcFanControl, reinstalled Snow Leopard, Lion, Mountain Lion. None of that worked. Took it to the Genius bar, performed some diagnostics tests and they said everything worked properly. Does anybody have the same problem? I can still use the computer for general computer use (light web surfing and e-mailing), but it seems to go into sleep mode when I have a lot of applications open and especially when watching videos. I've tried researching this problem, but I've haven't found a definitive answer. Right now, the Genius that I've been talking to thinks it may be the RAM. I'm waiting on new shipments of test RAM to arrive at the Apple Store for him to properly diagnose.
Thanks,
Jason
iMac (8,1)
2.8 GHz Intel Core 2 Duo
2x2 GB 800 MHz DDR2 SDRAM
ATI Radeon HD 2600 Pro 256 MB
1TB 7200 RPM SATA ST1000DM003-1CH162
If you want to read the whole time line, I've included it here. I apologize for it being so long.
At first I was running Lion (10.7.5) and the computer would enter sleep mode whenever I was doing anything with video. For example, watching YouTube videos and chatting on FaceTime. And funny enough, I distinctly remember watching a bunch of movies with VLC and the computer did not go to sleep (Although, this is not true anymore). I could wake the computer up and use it, however within a few minutes the computer would re-enter sleep mode. The computer seemed fine and I could access all of my files. Tried resetting SMC and it did not resolve the issue.
I made a Genius appointment to see if they were familiar with the issue. The iMac passed the in-store diagnostics test; it said all the components were functioning properly. He told me to bring it home to do a fresh re-install of my OS and then run my computer to see if the problem persisted. I took it home and reformatted my HDD with a 35-pass erase, re-installed Snow Leopard (10.6.8) and declined to transfer any backups from Time Machine. I was using a fresh system and sure enough, the problem persited. Tried doing the same thing again but with Lion (10.7.5) and still no luck. So I made another appointment and it passed the in-store diagnostics test again. I let them keep the computer for a 24-hour diagnostics test. They told me they would diagnose my computer with the OS on my HDD as well as a copy of OS that the Apple store deemed 'good' on an external HDD. The Genius called me and told me that my HDD failed their 24-hour diagnostics test and recommended I replace it. I initially had a 750 GB HDD, and the Apple Store could only offer me a 500 GB HDD ($200). I opted to take my computer to Carbon Computing, an authorized dealer in Toronto, to have a 1 TB Seagate HDD ($170) installed with no OS on it. I brought it home, performed another 35-pass erase and installed Snow Leopard. Problem still persisted. Repeated with Lion, still unsuccessful. Looking back, I was so excited that I just had to replace the HDD to fix the problem, I forgot to ask the guy if he could recreate the issue.
I began to suspect that it was a heating issue. So I installed Temperature Monitor and smcFanControl, and cleaned the fans as much as I could without taking the computer apart. Without smcFC on I tried to recreate the problem and I noticed that the Power Supply Position 1 reached 95 degrees Celsius, and Graphics Processor Temperature Diode reached 97 degrees Celsius before entering sleep mode. I don't know much about temperature sensors and what they monitor specifically, and so I couldn't draw any conclusions from that data. I turned on smcFC and cranked the optical drive speed to 2000 RPM, HDD to 3000, and CPU to 3000. The computer still went to sleep but the temperatures were below 90 degrees Celsius before entering sleep mode. I've tried researching here and on the internet about normal operating temperature ranges of iMacs and generally found that most do reached that temperature but they do not go to sleep mode.
Then I thought it may be a problem with Lion so I upgraded to Mountain Lion. The issue still persisted. Tried resetting SMC and NVRAM, did not resolve issue.
I called the same Apple Store explaining to them that their recommendation of replacing the HDD did not resolve the issue. They told me to bring it in and have them check it out again. I went through the same process I did before; the iMac passed all of their diagnostic tests. The Genius told me this time he will test out the RAM. He called me and told me that he could replicate the problem and so he proceeded to put in a stick of 'good' Apple RAM, but the computer would not work. He said the 'good' Apple RAM was damaged, either before or in the process of putting it in. He plugged in my old stick of RAM and the computer worked. He tried to recreate the problem and claimed that the computer ran for over 24 hours with an existing movie on my HDD playing and it did not go to sleep mode. However, once I brought it home I played the same movie right away and it turned off 17 minutes into the movie. Tried resetting SMC and NVRAM again, ran the movie again, still went to sleep.
And that's the story for now...

Now to find out WHY it does it at home only. How hot is it at home? Have you checked the AC current/voltage at home?
Well they were able to replicate the issue at the Apple Store the second time I left my computer there. Anyway, we don't have any heating on at my house at the moment. It's usually from around 20-23 degrees Celsius (72-75 F). Temperature Monitor says ambient temperature is 30 degree C though...
I'm not really sure how to check the AC current/voltage at home, but my computer worked before I moved it. So I'm not sure if that is the issue.
I normally only have speakers set up to my computer and a wired keyboard. The speakers are powered separately. I would assume that at the Apple Store only the power cord and wired keyboard are connected.
What is the Power Supply Position? And what does it do?
Thanks for your help!

HP Officejet 4620 All-in-One Loses Connection to Wireless Network When It Goes Into Sleep Mode

My HP 4620 All-In-One wireless printer works fine until it goes into sleep mode. Once it goes into sleep mode, it doesn't wake up if a print job is sent to it. If I wake it up manually by pressing the blinking on/off button, it still doesn't print. If I completely turn it off and then on again, the print job that was queued on my computer will start printing, but that's a huge pain and waste of time nearly every time I want to print. I've installed all available updates. I also assigned a static IP address in an effort to correct this but nothing helps. I see that others have complained about this problem, but I do not see that anyone has had success resolving this. My operating system is Windows Vista. I use a Link-Sys Wireless G Router. Thanks.
This question was solved.
View Solution.

so I have called HP tech support 12 times over the last 6 weeks and still my HP Officejet 4620 loses connection overnight. Of course becasue it was a birthday present I spent more time than I normally would have on this issue. While the tech are very polite they have not fixed my problem and now it is too late to return printer to store. This is a lot of money wasted and I think they need to admit this is a bug in this printer and resolve the problem!!!!!

Why does my iphone 5 keep going into restore mode? i had to restore it because it wouldn't let me do anything else and it goes into this mode at least once a day now.

My iPhone5 went into restore mode. I restored it and now it goes into restore mode at least once a day.

Restore as new. If the issue persists, take the device to Apple for evaluation.

How can I select shutdown & close the display w/o going into sleep mode?

I have learned to wait untill the MBP full shuts down before closing the display. In the past I have pressed shutdown closed the display only to find out later the MBP goes into sleep mode before fully shuting down. When I reopen the display the computer finishes the shutdown process or worse the battery is dead.
I would like to select shut down, close the display and walk away while the computer completes the shutdown process.
Is there any setup options or apps. that will allow this?
Thanks, Joe
(new to the mac)
MBP Mac OS X (10.4.6)

Well hello there, and welcome to Macintosh.
Unfortunately you can't change anything to stop this from happening. The shutdwn process goes about its business killing processes and applications that have been running. The sleep process interrupts ALL business going on in the OS, and puts the machine into low power mode, as it is not aware of the nature of the running processes (in this case, the shutdown process), knowing only that they must be slept and the machine dropped into sleep mode. You gotta wait it out before you close the lid.
I would suggest sending a message in OS X feedback requesting this as a feature!
If you find this response helpful or if it solves your issue, please click the appropriate icon in the header of this reply.

IPhone 3gs wont turn back on once it goes into sleep mode!

2 days ago my iPhone 3gs (OS 6.0.1) has gone completely wacko on me and i'm completely frustrated! I have my phone set to have the screen shut off after 5 minutes. Usually, to just reaccess the phone I just simply hit the home button. Now, if I let it go into sleep mode, the phone WILL NOT come back on! I went online and did some research, and it suggested holding the home button and the sleep button for 10 seconds to get it to come back on. It works most times, but sometimes it takes a few tries to get it to come back on, and when it does come back on it takes forever to load up. But the whole thing happens all over again when it goes into sleep mode. My phone is fine as long as I set it to never go into sleep mode, but it is killing my battery. I need to be able to put it into sleep mode as I have to be able to go all day without charging it at my job. PLEASE help...I don't know what's going on with it. I have never done anything to it (jailbreaking, illegal stuff, etc.) and I do all the updates that it asks to do.
Please please help!
Jennifer.

If you actually see a "6" error code, here's what it means. Disable your anti-virus and/or firewall.
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Ipod Touch Keeps Going Into Recovery Mode

Hi, I've had an Ipod touch for about 6 months now and haven't really had any problems with it to date. Recently (around the time I installed the 1.1.3 firmware), it seems to be randomly going into recovery mode.
When I plug it into my imac, Itunes says it detected an ipod in recovery mode, and I have to restore it. During the restore process the screen lights up with apple logo and spinning wheel, it says successful restore. But the ipod doesn't restart... just goes straight back into recovery mode. It usually takes about 2 or 3 restore attempts before it works properly. I resync and everything goes back to normal for a few uses. Then I go to turn it on and nothing... itunes just tells me to restore again.
Anyone else seen this issue before? I'm pretty sure the batteries aren't flat (since when it finally does restore, they usually start around half full... and I've tried leaving it on the charger for a few hours to no avail). And I only turn wifi on when I need it (usually turned off). I've tried pretty much everything I can find in the help files (hold button, hold+power, hold while connecting to itunes, nothing seems to wake it up... just black screen until a successful restore happens)...
Thanks in advance...

I had the same problem with my Touch but it started the first day. It was also doing weird things like telling me the battery was full then half an hour later warn me there was only 10% left. It got better for a while but long syncs with iTunes usually threw it into restore mode again.
I finally brought it to the Apple store nearby and they were able to recreate the problem when they tried a sync on their machine. They told me it was a hardware issue and did an exchange right there. I have heard bringing it to an Apple Store will increase your chances of an exchange. Sending it in may or may not get you a new one. Good luck.
Message was edited by: sdutcher

HELP my ipod keeps going into restore mode

hi i have a problem with my ipod touch 2nd generation firmware 3.1.2. it keeps going into restore mode randomly when i play with ir or use it. i upgraded and downgrade and nothing seems to work. i think there is a problem with the hardware!
oh and when i bought it there was a problem with the headphone jack(brand new)
and nobody would help. i had warranty to. we live in a cruel world. =(

Yesh, take it to the Apple Store and make a fuss.

Late 2012 Mac mini with OSX 10.8.2 has started shutting down instead of going into sleep mode.

Sometime in the last week or so my mac mini has started going into full shut down instead of sleep mode.
I have tried checking and unchecking energy saver boxes but haven't found anything which will get me back to where I used to be - and I haven't knowingly changed anything to make this happen.- maybe an OS update caused it?
The machine will fire up with a tablet click rather than needing the reset button to be pushed so clearly the machine is sort of halfway between sleep and full 'off'. Most frustrating as one of the key issues for me in getting this my first mac was its easy sleep and super quick fire up compared to windows.
Any help appreciated
Oh yes I just remembered that I did just install 2 8gb of crucial RAM (to replace the supplied 2 2gb but surely that can't have anything to do with it - can it)?

Adding to my first post I can now advise that when the mac goes into sleep mode the light on the front stays on (it does not pulse so clearly it is not really sleeping).
When i click the tablet / keyboard this is actually what triggers the mac to reboot
I have tried resetting the SMC as per the following link to no avail
http://macs.about.com/od/usingyourmac/qt/Resetting-The-Smc-System-Management-Con troller-On-Your-Mac.htm
Help please!

IPod touch 1st gen goes into recovery mode after shut down or lock

Alright, so I bought a used iPod touch 1st gen from a friend. It was working fine for a few weeks until it started shutting off and going into recovery mode when I locked or turned it off. When off, half of the times I can do a hard reatart and hold the home and hold buttonsand it will turn on. The other times it will just come up with a white screen. When I plug it into my computer, it says it has to be restored. And this is an ongoing loop that I cannot seem to fix. I looked up my serial number and it says it's out of warranty.
So my first question is, is there anyway I personally can fix this problem, or do I have to take it to Apple? My second question is, what are their policies on iPods that were bought used from someone else? And is there a way for me to get a warranty on it to get it repaired if I can't fix it myself or do I have to pay full price on replacement or repairs?

Welcome to Apple Discussions
Did you let iTunes restore it? Has the problem continued? The article below discusses how to put your iPod into a recovery mode so you can fix it.
http://support.apple.com/kb/HT1808
As to your warranty, you no longer have one. Apple will, for a fee, repair your iPod if it needs repairing. There are independent shops who can do it as well - just Google them.

Safari going into "picture" mode

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