Safari is infected with adware
Safari has been compromised by some adware virus. It takes over the preferences and will not let me change them.
I cannot delete Safari to re-install it. I reinstalled Yosemite, but Safari remained infected.
Is there anything I can do? The only answer I found so far is to just use another browser app like Firefox.
Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals, use the Apple support document below.
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/
Similar Messages
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My computer is infected with Adware. I deleted Adobe Reader thinking it might have the adware in it. Since the problem started the same day as Adobe Reader was installed. Reader wasn't the problem. So how do I get Reader reinstalled?
And if anyone knows how to delete WebProtect ads, please let me know. It's actually getting worse.
FrostedinSilverHi frostedinsilver,
I'm sorry to hear that. What a hassle.
You can download Reader from www.adobe.com/products/reader.html.
Best,
Sara -
My Safari 8.0 is infected with adware
I am redirected to ad pages when I try to navigate. How do I get rid of this hijacker? How do I reset Safari 8.0 or reinstall it, if that will work?
Search here (upper right) for adware removal software.
-
My web browsers are infected with pop up tabs and nothing will clean it
Something got install on my MAC and now both my Chrome and Safari are infected with Pop-up TABs, Pop-up Adds, Pop-up Videos. I have tried to use cleaning tools but nothing has worked. I've tried to lock down the security to Chrome but that didn't help either. The pop-ups seem to be targeted to types of sites I've been to (i.e. - photography, web hosting) or they are cleaner adds - MAC Keeper, etc.
With the PC I could use something like Malware bytes but nothing has worked on the MAC so far.
Thanks in advance.You may have inadvertently installed adware. Eradicating it is simple. For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.
If that does not describe your problem please post a representative screenshot of the anomaly:
Screenshots (Mac):
To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop.
When you post your response, click the "camera" icon above the text field:
This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button. If you are not using full screen mode you can simply drag the image into the text entry field.
⌘ Shift 4 and then pressing the space bar captures the frontmost window.
⌘ Shift 3 captures the entire screen.
Don't capture or upload any information you consider personal. To edit an existing screenshot, read How to edit a screenshot.
Drag the screenshot to the Trash after you post your reply. -
URGENT - ARE LATEST VERSIONS OF FIREFOX DOWNLOADS INFECTED WITH MALWARE/ADWARE?
It is VERY URGENT that the following is looked into by Mozilla Firefox and anyone else who uses this browser, as it would appear that the latest installation downloads from Mozilla Firefox (GB-EN) for versions 28.0 and 29 (and quite possibly previous versions) ARE THEMSELVES INFECTED with malware/adware. This is the only conclusion I can come to after repeated resets of my computers to factory settings, and everything is fine until I re-download Mozilla Firefox and select it as default browser, then the following happens when my Office 365 account is accessed:
In Office 365, if I select the 'File' menu and 'Office Account', then click on the 'Manage Account' button, TWO tabs on the default browser (if it is Firefox) are opened and the SECOND tab is a malware/adware page, usually called something like www.74f.com or another URL or server with a number, and sometimes this has an email address on the adware page that opens. This only happens when Mozilla Firefox is the default browser - it does not happen in Internet Explorer. In IE, the second tab is the correct tab for the Account in Office 365.
This has caused me to do repeated resets to factory default settings on my two laptops, one running Windows 8.1 64 bit and one running Windows 7 64 bit, and everything is fine when re-installation of all programs is complete and IE is the default browser. As soon as Mozilla Firefox is downloaded - the latest versions 28 or 29, and Firefox is set as the default browser, the malware/adware tab reopens in Office 365, as above.
On doing a search on what www.74f.com is, it appears to be registered on servers in China.
The malware/adware seems to be directly connected with the download and installation of the latest versions of Firefox. PLEASE INVESTIGATE URGENTLY - as although Firefox has always been my favourite browser, there is no way I am ever going to use it again unless this is solved, as I am fed up with doing factory resets of my computers to solve this. Each time I re-install Firefox it happens again, to a previously clean system.First - Relax
So to clarify what the issue is. What apparently no one of our IT experts could figure out in a YEAR!
If you trace everything with Procmon you will see that this is a simple issue of not putting Quotation marks around Command line arguments.
That is what Office is executing as you click that "Manage Account" button.
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://o15.officeredir.microsoft.com/r/rlidOfficeManagementPortal?ver=15&app=outlook.exe&clid=111&p1=1&lidhelp=1111&liduser=1111&lidui=1111&MachineKey=11111-111-111111 66F
So there is a MachineKey generated with a space in it.
What happens if you execute this in cmd… Correct – Firefox will assume that 66F is a 2nd argument in this case a URL and translate it to www.66f.com after not finding a DNS record for 66F in the local environment.
Of course ChinaHackers will figure this out too and maybe use this… but then I couldn’t find anything strange with the 66f website.
As in this case: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" FirstTab 2ndTab
This is not a Firefox issue MS should just bloody put his Urls in Quotation marks!
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" “http://o15.officeredir.microsoft.com/r/rlidOfficeManagementPortal?ver=15&app=outlook.exe&clid=111&p1=1&lidhelp=1111&liduser=1111&lidui=1111&MachineKey=11111-111-111111 66F”
Now feel free to write Microsoft and tell them thanks for wasting 15min of my day. -
I have macbook pro and am on OS X Yosemite 10.10.2 . I am having lot of warning message on my browser that my computer is infected with malware/spyware and use mackeeper. How do I solve this issue . This is happening more on chrome and Safari browser
There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
my mac is infected with viruses, Safari can not normally search for constantly appear commercials and some unknown site. What to do? antivirus free program that you recommend?
You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
How can I determine if my iMac is infected with Malware. Internet is very slow at times.
Some time ago I opened a link in an email from a friend and later found out that his email address had been hijacked. The site the link took me to seemed innocuous, but ever since it seems that from time to time that my internet connection is very slow, as if there is not enough band width. Is it possible that my computer is infected with some sort of malware? How can I determine that? If it is infected how can the malware be removed?
Here is the report.
Problem description:
I clicked on a link in a email from a hacked email account and since then my internet connection runs very slow at times. I am concerned that my iMac may be infected with some sort of Malware
EtreCheck version: 2.1.6 (109)
Report generated January 21, 2015 at 12:26:10 PM MST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 1:8:36
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (398.65 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.filesecurity (12.7f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Support]
[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Support]
Launch Agents: ℹ️
[running] com.brother.LOGINserver.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.symantec.errorreporter-periodicagent.plist [Support]
[loaded] com.symantec.nis.application.plist [Support]
[running] com.symantec.uiagent.application.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.fitbit.galileod.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[running] com.sec.faxdb.plist [Support]
[running] com.symantec.deepsight-extractor.plist [Support]
[loaded] com.symantec.errorreporter-periodic.plist [Support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Support]
[loaded] com.symantec.liveupdate.daemon.plist [Support]
[invalid?] com.symantec.MissedTasks.plist [Support]
[not loaded] com.symantec.nav.migrateqtf.plist [Support]
[invalid?] com.symantec.Sched501-1.plist [Support]
[running] com.symantec.sharedsettings.plist [Support]
[running] com.symantec.symdaemon.plist [Support]
[invalid?] com.symantec.symSchedDaemon.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.google.GoogleContactSyncAgent.plist [Support]
User Login Items: ℹ️
Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Support]
GarminGpsControl: Version: 2.9.3.0 Release [Support]
NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Support]
Safari Extensions: ℹ️
Norton Internet Security [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Norton\nQuickMenu [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 100.60 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 1.00 TB
Total number of backups: 15
Oldest backup: 2013-08-01 22:49:49 +0000
Last backup: 2014-11-06 19:34:10 +0000
Size of backup disk: Adequate
Backup size 1.00 TB > (Disk used 100.60 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
1% Fitbit Connect Menubar Helper
0% fontd
0% AppleSpell
0% launchservicesd
Top Processes by Memory: ℹ️
580 MB com.apple.dock.extra
322 MB SymDaemon
206 MB Google Chrome
168 MB spindump
155 MB mds_stores
Virtual Memory Information: ℹ️
7.46 GB Free RAM
2.59 GB Active RAM
1.51 GB Inactive RAM
1.05 GB Wired RAM
2.56 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Jan 21, 2015, 11:23:52 AM /Library/Logs/DiagnosticReports/rpcsvchost_2015-01-21-112352_[redacted].cpu_res ource.diag [Details]
Jan 21, 2015, 11:18:14 AM Self test - passed -
My imac is infected with a bug.Help
my imac is infected with a bug.Help
If the problem could be adware or malware, a product you may have inadvertently downloaded
to do something and then found the computer acted up, there are ways to remove those things.
However it helps to know what computer model build year and OS X the machine is running.
Then what the problem is, with detail to describe what it is doing wrong, or not doing right...
If you have odd issues in Safari browser, there are methods and descriptions here that may help:
•Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support
•Adware Removal Guide:
http://www.thesafemac.com/arg/
•Tech Guides: (malware, adware, & performance guides)
http://www.thesafemac.com/tech-guides/
Until communication is established, we can only wait to see what you can tell us about the problem.
For the most part, Macs just do not get infected.
In any event, a reply could help...
Good luck & happy computing! -
Is my computer infected with Malware?
I know it is unlikely since I am on the allegedly impenetrable OS of Mac, but a couple of things happened lately whilst I was browsing the internet on Safari that make me think I may have.
A couple of days ago whilst I was using a site for streaming music, I clicked on a link, two specific songs in fact, and it immediately took me to a page warning me that the site may contain potentially harmful malware. This may have been my OS alerting me, I don't know.
Following that, yesterday evening while I was browsing, I noticed a pop-up advert for a mobile phone company or something and I couldn't understand how it had appeared. So I clicked the back button on it and it seemed to go back momentarily to some site called sublimemedia.com and then return to the original pop-up that was causing me concern.
To the best of my knowledge I did not click on anything that would have directed me this to pop-up, and it happened several times of it's own accord, sometimes opening a new page, and one time it seemed to redirect the tab I was in to a pop-up advert whilst opening a new page with the page I was originally looking at, if you know what I mean...
I have Safari set so as to only open pop-ups from sites that I navigate to.
So do I have some form of malware, adware, scareware on my computer and if so how do I get rid of it?
I followed the instruction on this page.
http://www.macworld.com/article/60823/2007/10/trojanhorse.html
but it did not seem to detect anything untoward.
I have also run ClamXav on everything and again my computer appears to be virus free.
Message was edited by: STU9000A couple of days ago whilst I was using a site for streaming music, I clicked on a link, two specific songs in fact, and it immediately took me to a page warning me that the site may contain potentially harmful malware. This may have been my OS alerting me, I don't know.
It was not the OS alerting you. The OS doesn’t send you messages in Web Pages. This is a simple “frighten the unwary computer user” web advert. Ignore it.
I noticed a pop-up advert for a mobile phone company or something and I couldn't understand how it had appeared. So I clicked the back button on it and it seemed to go back momentarily to some site called sublimemedia.com and then return to the original pop-up that was causing me concern.
This is exactly the same.
I have Safari set so as to only open pop-ups from sites that I navigate to.
It’s not perfect, I’m afraid and every now and then one will get past it.
So, no you’re not infected with Malware, these are sneaky forms of web advertising.
Regards
TD -
Having trouble getting rid of popup adware/malware, primarily in Safari. TuneUpMyMac and MacKeeper persistently open new windows when I navigate to any number of sites. I have never downloaded or registered for their software, so I suspect this is a trojan. How do I get rid of?
Mac users often ask whether they should install "anti-virus" software. The answer usually given on ASC is "no." The answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is foremost a problem of human behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Process: Safari [121]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.5 (6534.55.3)
Build Info: WebBrowser-75345503~2
Code Type: X86-64 (Native)
Parent Process: launchd [89]
PlugIn Path: /Users/Shared/.memalloc.so
PlugIn Identifier: .memalloc.so
PlugIn Version: ??? (???)
Date/Time: 2012-04-12 15:09:27.865 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 144494 sec
Crashes Since Last Report: 26
Per-App Interval Since Last Report: 57116 sec
Per-App Crashes Since Last Report: 20
Anonymous UUID: 91B2A359-1542-4475-8E0E-2C7CE0C3B4D8
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1
Application Specific Information:
abort() called
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff88938d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff889393ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8619f902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8619ed8f CFRunLoopRunSpecific + 575
4 com.apple.HIToolbox 0x00007fff87b5c7ee RunCurrentEventLoopInMode + 333
5 com.apple.HIToolbox 0x00007fff87b5c5f3 ReceiveNextEventCommon + 310
6 com.apple.HIToolbox 0x00007fff87b5c4ac BlockUntilNextEventMatchingListInMode + 59
7 com.apple.AppKit 0x00007fff88c58eb2 _DPSNextEvent + 708
8 com.apple.AppKit 0x00007fff88c58801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9 com.apple.Safari.framework 0x00007fff856a7b48 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 177
10 com.apple.AppKit 0x00007fff88c1e68f -[NSApplication run] + 395
11 com.apple.AppKit 0x00007fff88c173b0 NSApplicationMain + 364
12 com.apple.Safari.framework 0x00007fff85864e6a SafariMain + 200
13 com.apple.Safari 0x0000000100000f1c 0x100000000 + 3868
Thread 1 Crashed:
0 libSystem.B.dylib 0x00007fff889ab9ce __semwait_signal_nocancel + 10
1 libSystem.B.dylib 0x00007fff889ab8d0 nanosleep$NOCANCEL + 129
2 libSystem.B.dylib 0x00007fff88a083ce usleep$NOCANCEL + 57
3 libSystem.B.dylib 0x00007fff88a27a00 abort + 93
4 libstdc++.6.dylib 0x00007fff801425d2 __tcf_0 + 0
5 libobjc.A.dylib 0x00007fff853d5b4d _objc_terminate + 120
6 libstdc++.6.dylib 0x00007fff80140ae1 __cxxabiv1::__terminate(void (*)()) + 11
7 libstdc++.6.dylib 0x00007fff80140b16 __cxxabiv1::__unexpected(void (*)()) + 0
8 libstdc++.6.dylib 0x00007fff80140bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
9 libstdc++.6.dylib 0x00007fff800fca3e std::__throw_length_error(char const*) + 127
10 libstdc++.6.dylib 0x00007fff801273fe std::string::append(char const*, unsigned long) + 82
11 .memalloc.so 0x000000010000e1bc dylibmain + 5910
12 com.apple.CFNetwork 0x00007fff84992dd7 HTTPReadFilter::readHeaderBytes(StreamReader*, unsigned char, unsigned char*, long, CFStreamError*) + 421
13 com.apple.CFNetwork 0x00007fff84993d4c HTTPReadFilter::canReadNoSignal(StreamReader*, CFStreamError*, unsigned char) + 110
14 com.apple.CFNetwork 0x00007fff8494152c HTTPReadFilter::streamCanRead(__CFReadStream*) + 90
15 com.apple.CFNetwork 0x00007fff849416a2 HTTPReadFilter::socketReadStreamCallback(unsigned long) + 122
16 com.apple.CFNetwork 0x00007fff84941613 HTTPReadFilter::_httpRdFilterStreamCallBack(__CFReadStream*, unsigned long, void*) + 49
17 com.apple.CoreFoundation 0x00007fff86201343 _signalEventSync + 115
18 com.apple.CoreFoundation 0x00007fff862012b4 _cfstream_solo_signalEventSync + 116
19 com.apple.CoreFoundation 0x00007fff862011f4 _CFStreamSignalEvent + 740
20 com.apple.CFNetwork 0x00007fff849968d7 SocketStream::dispatchSignalFromSocketCallbackUnlocked(SocketStreamSignalHolder *) + 45
21 com.apple.CFNetwork 0x00007fff8492b12c SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 224
22 com.apple.CFNetwork 0x00007fff8492b016 SocketStream::_SocketCallBack_stream(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 96
23 com.apple.CoreFoundation 0x00007fff861c9bba __CFSocketDoCallback + 634
24 com.apple.CoreFoundation 0x00007fff861c95bb __CFSocketPerformV0 + 315
25 com.apple.CoreFoundation 0x00007fff861a13d1 __CFRunLoopDoSources0 + 1361
26 com.apple.CoreFoundation 0x00007fff8619f5c9 __CFRunLoopRun + 873
27 com.apple.CoreFoundation 0x00007fff8619ed8f CFRunLoopRunSpecific + 575
28 com.apple.CFNetwork 0x00007fff849441fc HTTPNetStreamInfo::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 278
29 com.apple.CoreFoundation 0x00007fff8618f05c CFReadStreamRead + 748
30 .memalloc.so 0x000000010000e167 dylibmain + 5825
31 com.apple.CFNetwork 0x00007fff84995fe0 HTTPReadStream::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 82
32 com.apple.CoreFoundation 0x00007fff8618f05c CFReadStreamRead + 748
33 .memalloc.so 0x000000010000d7f5 dylibmain + 3407
34 .memalloc.so 0x000000010000bde6 0x100004000 + 32230
35 .memalloc.so 0x000000010000d4bb dylibmain + 2581
36 .memalloc.so 0x0000000100010c8b dylibmain + 16869
37 .memalloc.so 0x0000000100015bf6 dylibmain + 37200
38 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
39 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 10:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 11:
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 .memalloc.so 0x0000000100015d67 dylibmain + 37569
3 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 12: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff88951c0a kevent + 10
1 libSystem.B.dylib 0x00007fff88953add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff889537b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff889532de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff88952c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff88952aa5 start_wqthread + 13
Thread 13: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff8897c932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff861c1468 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 14: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff81417b69 WebCore::IconDatabase::syncThreadMainLoop() + 265
3 com.apple.WebCore 0x00007fff81414f68 WebCore::IconDatabase::iconDatabaseSyncThread() + 296
4 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 15:
0 libSystem.B.dylib 0x00007fff88938d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff889393ed mach_msg + 59
2 com.apple.QuartzCore 0x00007fff89cc0396 CA::Render::Server::server_thread(void*) + 177
3 com.apple.QuartzCore 0x00007fff89cc02d6 thread_fun + 34
4 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 16:
0 libSystem.B.dylib 0x00007fff88938d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff889393ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8619f902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8619ed8f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff8410e14f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff8408f114 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 17: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff88938d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff889393ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8619f902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8619ed8f CFRunLoopRunSpecific + 575
4 com.apple.Safari.framework 0x00007fff8581d305 Safari::MessageRunLoop::threadBody() + 107
5 com.apple.Safari.framework 0x00007fff8581d33f Safari::MessageRunLoop::threadCallback(void*) + 9
6 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 18: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff84d0d6a0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari.framework 0x00007fff85898803 Safari::MessageQueueWaitResult Safari::MessageQueue<***::RefPtr<Safari::SnapshotStore::DiskAccessMessage> >::waitForMessageFilteredWithTimeout<bool ()(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&)>(***::RefPtr<Safari: :SnapshotStore::DiskAccessMessage>&, bool (&)(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&), double) + 149
4 com.apple.Safari.framework 0x00007fff85896c75 Safari::SnapshotStore::diskAccessThreadBody() + 115
5 com.apple.Safari.framework 0x00007fff85896df5 Safari::SnapshotStore::diskAccessThreadCallback(void*) + 9
6 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 19: JavaScriptCore::Marking
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff84f8428d JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 493
3 com.apple.JavaScriptCore 0x00007fff84f844e0 JSC::MarkStackThreadSharedData::markingThreadMain() + 272
4 com.apple.JavaScriptCore 0x00007fff84f84589 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*) + 9
5 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 20: JavaScriptCore::BlockFree
0 libSystem.B.dylib 0x00007fff88973a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff88977881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff84d0d6f7 ***::ThreadCondition::timedWait(***::Mutex&, double) + 151
3 com.apple.JavaScriptCore 0x00007fff84f8cbcc JSC::Heap::blockFreeingThreadMain() + 300
4 com.apple.JavaScriptCore 0x00007fff84f8cc09 JSC::Heap::blockFreeingThreadStartFunc(void*) + 9
5 libSystem.B.dylib 0x00007fff88971fd6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff88971e89 thread_start + 13
Thread 21:
0 libSystem.B.dylib 0x00007fff88952a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff88952e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88952aa5 start_wqthread + 13
Thread 1 crashed with X86 Thread State (64-bit):
rax: 0x000000000000003c rbx: 0x00000001004ad5d0 rcx: 0x00000001004ad588 rdx: 0x0000000000000001
rdi: 0x0000000000000c03 rsi: 0x0000000000000000 rbp: 0x00000001004ad5c0 rsp: 0x00000001004ad588
r8: 0x0000000000000000 r9: 0x0000000000989680 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000000000000 r13: 0x0000000114a9fbf0 r14: 0xffffffffffffffff r15: 0x00000001004ad840
rip: 0x00007fff889ab9ce rfl: 0x0000000000000247 cr2: 0x000000011a085f38
Binary Images:
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0x7fff8751f000 - 0x7fff87530ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x7fff87531000 - 0x7fff87540fff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
0x7fff875f9000 - 0x7fff876bbfe7 libFontParser.dylib ??? (???) <EF06F16C-0CC9-B4CA-7BD9-0A97FA967340> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff876bc000 - 0x7fff87779fff com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8777a000 - 0x7fff87787fe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <1C35FA50-9C70-48DC-9E8D-2054F7A266B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff87816000 - 0x7fff878fbfef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff878fc000 - 0x7fff878fefff libRadiance.dylib ??? (???) <E08CD209-E3E4-2753-AF8A-90DD12ED556F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff87b2e000 - 0x7fff87e2cfff com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff88024000 - 0x7fff88067ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff880b2000 - 0x7fff880efff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
0x7fff880f0000 - 0x7fff88117ff7 libJPEG.dylib ??? (???) <921A3A14-A69B-F393-1678-5A5D32D4BDF2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff88125000 - 0x7fff88155fef com.apple.shortcut 1.1 (1.1) <A99C9D8E-290B-B1E4-FEA5-CC5F2FB9C18D> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x7fff88156000 - 0x7fff88190fff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <539EBFDD-96D6-FB07-B128-40232C408757> /usr/lib/libcups.2.dylib
0x7fff88191000 - 0x7fff881d2fef com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff881d3000 - 0x7fff88222fef libTIFF.dylib ??? (???) <2DDC5A18-35EE-5B59-10D8-0F6925DB3858> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff88223000 - 0x7fff88358fff com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff88359000 - 0x7fff887a0fef com.apple.RawCamera.bundle 3.7.1 (570) <5AFA87CA-DC3D-F84E-7EA1-6EABA8807766> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff88938000 - 0x7fff88af9fef libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
0x7fff88afa000 - 0x7fff88c14fff libGLProgrammability.dylib ??? (???) <D1650AED-02EF-EFB3-100E-064C7F018745> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff88c15000 - 0x7fff8960fff7 com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8961f000 - 0x7fff8962afff com.apple.corelocation 12.3 (12.3) <A6CFB410-2333-8BE3-658B-75A93C90A9CC> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff8962b000 - 0x7fff896a9ff7 com.apple.CoreText 151.12 (???) <5BE797B7-C903-B664-ADD9-7514B1A6EF9E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff896ac000 - 0x7fff8986aff7 com.apple.ImageIO.framework 3.0.5 (3.0.5) <4CF96F2C-B7BB-4C57-E352-3C678CA2B2B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff8986b000 - 0x7fff899a9fff com.apple.CoreData 102.1 (251) <9DFE798D-AA52-6A9A-924A-DA73CB94D81A> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff899aa000 - 0x7fff89a44fff com.apple.ApplicationServices.ATS 275.19 (???) <2DE8987F-4563-4D8E-45C3-2F6F786E120D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff89a63000 - 0x7fff89a86fff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff89a87000 - 0x7fff89a87ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff89a88000 - 0x7fff89b04ff7 com.apple.ISSupport 1.9.7 (55) <BAE839AB-9DBD-FB23-F1F1-39445F04D8DA> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff89b55000 - 0x7fff89c0afe7 com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29You are infected with one of the flashback trojans. Look at More Like This on the right side of this page for related threads and suggestions on what to do.
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Safari Virus Infected Mac Alert-Is it Legitimate or a Scam?
When I opened Safari today (iMac with Yosemite) I received a macsecurity alert that warmed me that the last website I visited infected my Mac with a virus "Tapsnake". It then lead me to MacKeeper to install something free to remove the virus. I did not do that but was wondering if it is a SCAM or an legitimate warning from Safari. I am running a virus scan now on my computer- any one else had any warnings from safari similar to this? Thanks
They could have left behind software that could allow them to remotely access your computer.
Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume) or if your OS is 10.6 or earlier, boot off the DVD . Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
OS X Recovery
OS X Recovery (2)
When you reboot, use Setup Assistant to restore your data from your backup that pre-dates the telephone call -
Safari unexpectedly quit with warning of Security Issue
Safari unexpectedly quit with warning of Security Issue.
A window appeared that said,
"Safari Alert
Suspicious Activity Might have been detected
Major Security Issue
To Fix it please call Support for Apple 1-800656-8559 (Toll Free) Immediately
Browser can't connect to the Server"
I did not believe this message and went to Apple support using Firefox and found the answer by stedman1, under a previous submission by mjbaur.
I just want to complement stedman1 and make sure he gets some points.SCAM
NEVER follow instructions
use another browser
The Safe Mac » Adware Removal Guide
download and run AdwareMedic
be safe when visiting SOME websites - in cahoots OR have been hacked
ÇÇÇ -
When I sign on to Safari, Aol appears with streaming adware. The same thing happens when I use Google Chrome and sign on to Aol mail. Is there anyway I can block ads and prevent safari from directing me to AOL without requesting it? I have A MacPro, Yosemite (10.10.2). Thank you
First try
Remove unwanted adware that displays pop-up ads and graphics on your Mac
Next:
Adwaremedic: Removes all known adware from your Mac
If you can't download it since the malware is preventing it then see:
https://discussions.apple.com/docs/DOC-7792
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