Safari, iTunes Store connection, Software Update won't work

I'm having a strange problem with my iBook...Safari will not load/open, Software Update from the blue apple menu at the top won't work and now I can't access the iTunes Store. I have no problem with my internet connection and Firefox works fine along with Mail. Safari has never worked actually, but the iTunes Store and Software Update are the new issues. I've repaired the permissions over and over, and I have not loaded any third part apps. Anybody have a clue about what the heck is going on here?!??!!!

HI Martin,
I see you did the 10.4.10 update. Did the problems exist before the update?
Whether they did or not, you have network issues. iTunes/Safari/Mail all require networking preferences and they can become corrupted. You said Safari has never worked... that could be the culprit of all your probs right there. And much as I like Firefox, it has caused too many connections issues to list.
First... before you do anything, back up important files, data/audio/images etc.
Second.. the following are System Preferences that need to be trashed. I know you've tried a few before, but try this anyway. If it works, you will have to reset your Sys Prefs, but that beats a clean install.
Go here: MacintoshHD/Library/Preferences. Locate and trash the following files: com.apple.networkConfig.plist
com.apple.softwareudpate.plist
Now.. go here: MacintoshHD/Users/Home/Library/Preferences. In the Preferences folder locate these files;
com.apple.safari.plist users
com.apple.itunes.plist users
com.apple.internetconfig.plist
com.apple.internetconfigpriv.plist
com.apple.internetconnect.plist
com.apple.recentitems.plist
com.apple.safari.plist
com.apple.systempreferences.plist
Also, if you don't have a good disk cache cleaner... get Onyx. It's FREE and it works like a charm. Run the Maintenance and Cleaning Scripts once a week to avoid problems such as you are experiencing. Download and intall Onyx per the instructions. Only takes a few minutes...
http://www.apple.com/downloads/macosx/systemdiskutilities/onyx.html
Have you ran Disk Utility from your system restore disk to check for errors on the disk? You need to verify the disk is OK. If you need help with that, just post back..... I really hope something helps for you.
If all the above fails, at this point you might consider doing a complete Erase and Reinstall from your system restore disk(s).
Carolyn

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I have an older MacBook, but the operating system and all the software is up-to-date. For some reason, out of the blue (didn't add any plugins, extensions, or download any new apps), safari started to crash every time that I tried to open it. In hunting around, I noticed that iTunes, iPhoto, Aim, software updates, and more crash in the same exact way. Firefox, Chrome, Quicktime, and microsoft office work fine. I went in and deleted all the plists and emptied the cache, but the problem persists. I also did a disk repair and reset the PRAM. I am able to use all of the above programs in a different user account though, so it has to be something with this specific user account and it's preferences. I just cannot figure it out. Any help would be fantastic. Here is the error message from safari:
Process: Safari 753
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.4 (6533.20.27)
Build Info: WebBrowser-75332027~3
Code Type: X86 (Native)
Parent Process: launchd 107
Date/Time: 2011-04-10 20:47:20.628 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 392103 sec
Crashes Since Last Report: 142
Per-App Interval Since Last Report: 419153 sec
Per-App Crashes Since Last Report: 39
Anonymous UUID: 983A7A2B-CAC8-4E66-9505-1C816B89D313
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x000000008148e218
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.LaunchServices 0x93be74b1 _UTTypeAddToSet + 21
1 com.apple.LaunchServices 0x93be73b9 _UTTypeSearchConformingTypesCore + 17
2 com.apple.LaunchServices 0x93be7465 _UTTypeSearchConformingTypesCore + 189
3 com.apple.LaunchServices 0x93be7465 _UTTypeSearchConformingTypesCore + 189
4 com.apple.LaunchServices 0x93be7465 _UTTypeSearchConformingTypesCore + 189
5 com.apple.LaunchServices 0x93be7465 _UTTypeSearchConformingTypesCore + 189
6 com.apple.LaunchServices 0x93be738e _UTTypeSearchConformingTypes + 82
7 com.apple.LaunchServices 0x93be7320 UTApplierBuildConformsToTypeToSet + 158
8 com.apple.LaunchServices 0x93be7274 _UTTypeCopyRelatedTypeSet + 129
9 com.apple.LaunchServices 0x93be71a0 addSubtypesForKey_CFDictionaryApplier(void const*, void const*, void*) + 42
10 com.apple.CoreFoundation 0x918f0c30 _CFDictionaryApplyFunction_block_invoke1 + 32
11 com.apple.CoreFoundation 0x918f0ada CFBasicHashApply + 202
12 com.apple.CoreFoundation 0x918f09f1 CFDictionaryApplyFunction + 177
13 com.apple.LaunchServices 0x93be68fe initializePolicy() + 304
14 libSystem.B.dylib 0x91edf8a0 pthread_once + 82
15 com.apple.LaunchServices 0x93be4962 _LSCopyDownloadAssessmentDictionaryInternal(LSContext*, unsigned long, FSNode*, __CFDictionary const*) + 674
16 com.apple.LaunchServices 0x93be45cf _LSCopyDownloadAssessmentDictionary + 90
17 com.apple.CFNetwork 0x95d1fc8b URLResponse::initDownloadAssessment(_CFData const*) + 349
18 com.apple.CFNetwork 0x95d1f2f9 URLResponse::guessMIMEType(__CFData const*) + 61
19 com.apple.CFNetwork 0x95d1f2a2 URLConnectionClient::sniffForContentTypeWithData(__CFData const*) + 48
20 com.apple.CFNetwork 0x95d1f1f6 URLConnectionClient::clientDidReceiveData(_CFData const*, URLConnectionClient::ClientConnectionEventQueue*) + 444
21 com.apple.CFNetwork 0x95d98b42 URLConnectionClient::ClientConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XClientEvent, XClientEventParams>*, long) + 260
22 com.apple.CFNetwork 0x95d13930 URLConnectionClient::processEvents() + 94
23 com.apple.CFNetwork 0x95d137d3 MultiplexerSource::perform() + 183
24 com.apple.CoreFoundation 0x9190a4cb __CFRunLoopDoSources0 + 1563
25 com.apple.CoreFoundation 0x91907f8f __CFRunLoopRun + 1071
26 com.apple.CoreFoundation 0x91907464 CFRunLoopRunSpecific + 452
27 com.apple.CoreFoundation 0x91907291 CFRunLoopRunInMode + 97
28 com.apple.HIToolbox 0x9288ee04 RunCurrentEventLoopInMode + 392
29 com.apple.HIToolbox 0x9288ebb9 ReceiveNextEventCommon + 354
30 com.apple.HIToolbox 0x9288ea3e BlockUntilNextEventMatchingListInMode + 81
31 com.apple.AppKit 0x97fde78d _DPSNextEvent + 847
32 com.apple.AppKit 0x97fddfce -NSApplication nextEventMatchingMask:untilDate:inMode:dequeue: + 156
33 com.apple.Safari 0x00016705 0x1000 + 87813
34 com.apple.AppKit 0x97fa0247 -NSApplication run + 821
35 com.apple.AppKit 0x97f982d9 NSApplicationMain + 574
36 com.apple.Safari 0x0000acd9 0x1000 + 40153
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x91ee7922 kevent + 10
1 libSystem.B.dylib 0x91ee803c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x91ee74f9 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x91ee729e dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x91ee6d21 pthreadwqthread + 390
5 libSystem.B.dylib 0x91ee6b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x91ee69b2 _workqkernreturn + 10
1 libSystem.B.dylib 0x91ee6f48 pthreadwqthread + 941
2 libSystem.B.dylib 0x91ee6b66 start_wqthread + 30
Thread 3: WebCore: IconDatabase
0 libSystem.B.dylib 0x91eef046 _semwaitsignal + 10
1 libSystem.B.dylib 0x91eeed02 pthread_condwait + 1191
2 libSystem.B.dylib 0x91ef0998 pthreadcondwait$UNIX2003 + 73
3 com.apple.WebCore 0x94426b2a WebCore::IconDatabase::syncThreadMainLoop() + 266
4 com.apple.WebCore 0x94422e2c WebCore::IconDatabase::iconDatabaseSyncThread() + 188
5 libSystem.B.dylib 0x91eee7fd pthreadstart + 345
6 libSystem.B.dylib 0x91eee682 thread_start + 34
Thread 4: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x91ec109a machmsgtrap + 10
1 libSystem.B.dylib 0x91ec1807 mach_msg + 68
2 com.apple.CoreFoundation 0x9190837f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x91907464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91907291 CFRunLoopRunInMode + 97
5 com.apple.Safari 0x0002f32f 0x1000 + 189231
6 com.apple.Safari 0x0002f078 0x1000 + 188536
7 com.apple.Safari 0x0002f011 0x1000 + 188433
8 libSystem.B.dylib 0x91eee7fd pthreadstart + 345
9 libSystem.B.dylib 0x91eee682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x91ec109a machmsgtrap + 10
1 libSystem.B.dylib 0x91ec1807 mach_msg + 68
2 com.apple.CoreFoundation 0x9190837f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x91907464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91907291 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x9942e6f4 +NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop: + 329
6 com.apple.Foundation 0x993f5ad0 -NSThread main + 45
7 com.apple.Foundation 0x993f5a80 _NSThread__main_ + 1499
8 libSystem.B.dylib 0x91eee7fd pthreadstart + 345
9 libSystem.B.dylib 0x91eee682 thread_start + 34
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x91ee0066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x91947c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x91eee7fd pthreadstart + 345
3 libSystem.B.dylib 0x91eee682 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffe0d8 ebx: 0xbfffe0d8 ecx: 0x00000000 edx: 0x8148e214
edi: 0x0081f800 esi: 0x0068b1b0 ebp: 0xbfffded8 esp: 0xbfffdec0
ss: 0x0000001f efl: 0x00010286 eip: 0x93be74b1 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x8148e218
Binary Images:
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0x993df000 - 0x99652fe7 com.apple.Foundation 6.6.6 (751.53) <C73FDD37-000B-C505-FD8D-80D1C9D17965> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x99653000 - 0x9965dfe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9965e000 - 0x99865feb com.apple.AddressBook.framework 5.0.4 (883) <E26855A0-8CEF-8C81-F963-A2BF9E47F5C8> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x99866000 - 0x99866ff7 com.apple.quartzframework 1.5 (1.5) <4EE8095D-5E47-1EB6-3A8A-6ECE3BEC8647> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x99867000 - 0x998c8fe7 com.apple.CoreText 3.151.8 (???) <6F5D6C49-4693-B9B7-6612-832E8F155747> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x998c9000 - 0x998dbff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <E1A6F663-570B-CE54-0F8A-BBCCDECE3B42> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x999ea000 - 0x99a92ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99a93000 - 0x99acafe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <7DCB5938-3140-E71A-92BD-8C242F30C8F5> /usr/lib/libssl.0.9.8.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 2 GHz, 1 GB, SMC 1.4f12
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplaysintegratedvram
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), Atheros 5424: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST98823AS, 74.53 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0217, 0x1d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000

First, is it strange that there is a "Matshita DVD-R UJ-857" option under my Mac HD in the disk utility? Here is the newest report:
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar".
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar".
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r".
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar".
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib".
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar".
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar".
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar".
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist".
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.
Repaired "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries".
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Home/lib/security/cacerts", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/Support/Deploy.bundle/Contents/Home/lib/security/cacerts".
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/Support/Deploy.bundle/Contents/Resources/Java/deploy.jar".
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Repaired "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar".
User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib", should be 95, user is 0.
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar", should be lrwxr-xr-x , they are -rw-r--r-- .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar", should be lrwxr-xr-x , they are -rw-r--r-- .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar", should be lrwxr-xr-x , they are -rw-r--r-- .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist".
User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Libraries", should be 95, user is 0.
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Libraries".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle", should be drwxr-xr-x , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Home/lib/security/cacerts", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Home/lib/security/cacerts".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/deploy.jar".
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Repaired "System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/Deploy.bundle/ Contents/Resources/Java/libdeploy.jnilib".
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Let me know if you see anything that stands out. Thanks again.

Automatic software update – won't work (10.6.8)

Dear all,
my automatic software update has stopped working. It shows me the software that will be updated, starts the download, then the computer restarts and I type in my username and password – and then everything is back to what it was before. None of the listed softwares has been updated, and I can't find the reason it doesn't install any of these. There is no error message.
I've tried deleting the respective .plist file, but nothing has changed.
I work on a Mac Book where Snow Leopard 10.6.8 is installed.
I would be greatful for any helpful comments or step-by-step guides – I've tried to update some of the software manually but I would love the automatic update to work again.
Best,
cocopet

I get a screen telling me that some of the updates require a restart and I click ok to continue and restart now.
It's 9 programs by now:
- iDVD 7.1.2
- Remote desktop client update 3.5.3
- security update 2012-004 1.0
- iTunes 10.6.3
- Airport 5.6.1
- Update of Apple Software Installation Program 1.0
- Update of HP printer software 2.12
- Web-update 3.0.4
- iTunes 11.0.1

I can use the internet but can't connect to itunes store or software update

I recently moved, and now have cable internet (I used to use Airport). Ever since the new connection, I can use the internet through browsers, but when I go to the iTunes store, it can't connect. same with Software update.

Hi linnedw;
May I welcome you to the Apple Discussion Forums.
It sounds like your new connection to the web has some ports blocked. Could you please provide us with more details as to exactly how you are now connecting to the web?
Allan

The 2.1.3 Software update won't work, the new version of iTunes won't download. Please help.

For several months now I have not been able to find a solution to either of these two problems. When I have the Apple Software Update program open and I click update, it loads for a second and then goes back to the usual page saying to update. It will not update. I have also tried, multiple times, to install the new current version of iTunes and that won't work either. I've tried to repair iTunes by going to Control Panel > Programs > Repair and it still won't work. Please help because I'm trying to download a new app but it requires the new version of iTunes. I am using a Windows Vista and I'm this is for my 4th generation iPod touch.

Did you try simply downloading the latest version of iTunes using the link below and then installing it on top of the older version?
http://www.apple.com/itunes/download/
B-rock

I recently installed Lion and now my software update won't work

Everytime I try to click on software udpate it says "Checking for new software" with a progress bar and then
"The Software Update Server is not responding. Check to make sure your network connection is operating normally. If there are no issues with your connection, contact your network administrator for assistance."
My internet connection is fine and I suspect this is related to the Lion download. Please help!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

IPod Software Updater won't work

Every time I try to update my iPod, I get a message stating that some of my music will not transfer becuase my ipod software is to old. I downloaded the update and installed it (multiple times), but it keep getting thw same message when I try to synch my ipod. Thoughts?

I think you're missing one step. You've downloaded and installed the updater, but you still have to run it and either restore or update your iPod. To run the updater go to /Applications/Utilities/iPod Software Updater and launch the latest iPod updater that is within that folder.
Restore will clear the iPod and put the latest software on it. Update will leave all data intact and update to the latest software. If you already have music on the iPod do update, if not then do restore.

I have Mac OS X 10.6.8 (10K549) and my software update won't work

I click software update and it checks if I have an update and it says I do. Then, I click "install and restart" then these multiple screens pop up asking if I want to install these certain updates and I click install for each one. Then my computer starts to restart and my screen never turns black, it turns to blue then my log in screen comes up. I log in and then that's that. nothing installs and then when I check for a software update again, the same thing pops up. HELP!

Have you updated your OS to include the 10.6.8 Combo update along with the software updates since.
You may need to apply the Combo updater. Mac OS X 10.6.8 Update Combo v1.1 and follow with a software update to pick up any later changes..

Safari is not working on the Mac. Internet is fine, mail, App Store etc all working and connecting to Internet fine. Done the latest software update, still not working. When selecting a web address from bookmarks or typing in search bar, partial blue bar.

Safari is not working on the Mac. Internet is fine. mail, App Store etc all working and connecting to Internet fine. Done the latest software update, still not working. When selecting a web address from bookmarks or typing in search bar, partial blue bar only and coloured wheel appears.

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. That will revert its settings to the defaults.
If extensions aren't causing the problem, see below.
Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found

How do I block this msg from always popping up "iTunes requires Safari 4.0.3 or later to be installed to use the iTunes Store within iTunes. Use Software Update to download and install the latest version of Safari" bc I can't download the latest software?

How do I block this msg from always popping up "iTunes requires Safari 4.0.3 or later to be installed to use the iTunes Store within iTunes. Use Software Update to download and install the latest version of Safari". I cannot download this software bc my lap top is to old. The msg literally pops up everytime I make any moves on itunes and is VERY annoying.

I have a 2006 MacBook with an Mac OS X version 10.5.
In that case, try downloading a Safari 5.0.5 for leopard from the following location:
http://www.apple.com/safari/download/

I downloaded a software update on my iPhone. Now it's asking me to connect to iTunes, but I don't have my computer with iTunes to connect to and won't be able to for a few days. What can I do to use my phone now?

I downloaded a software update on my iPhone. Now it's asking me to connect to iTunes, but I don't have my computer with iTunes to connect to and won't be able to for a few days. What can I do to use my phone now?

Hi,
Thank you for your reply, I did go to my general settings, but for some odd reason I don't have a restrictions setting, or a reset setting. I thought I could reset all the setting to see if it could be that, but as I said there aren't any.
My husband also has the iPad 2, and also did the software update and hasn't had any problems at all. I took both iPad's and compared the settings thinking maybe there could be a setting that could have been changed when the update was done.

I can't log into itunes store, app store or software update since installing mavericks....help please?

Ever since downloading and installing Mavericks, I have been unable to use my apple id on my Imac. I can't get into Itunes store, the App store or software update and it's driving me mad. Any ideas?
When I try and do software update, it gives error -1712. It's an Imac with 3.1GHz i5 and 4GB Ram

Hi Carolyn,
tried that and it's the right ID, but when I go to Itunes and click on the store, it won't even access the store. If I try to sign in, it brings up the window, I put in my ID and hit enter.....it doesn't even change to my ID, just stays as 'sign in'
When I try and open the app store or software update, nothing appears in the app store window. It's like those particular apps aren't connecting to the internet. Don't use Safari, so don't know if that's affected, but Chrome and Firefox are fine.

Software update won't connect to the internet

I get the the messge " Cannot Connect to the App Store - An internet connection is required" when trying to use software updaet in mountain lion. I can go to and use the App Store and my internet workd fine but the updates section does not work. Anyone else having this issue?

Have the same problem. Internet works fine, and I can access everything in the App Store except Software Update and Purchases. I get a message: "Cannot connect to the App Store: An Internet connection is required." Yet my Internet connection is fine; everything else that requires Internet (Safari, etc.) works fine. When I try to log on to the App Store with my Apple ID and password, I get a message that the "connection failed." Everything else on my system works flawlessly; hence, I don't think the problem is with my system. For some reason, the App Store cannot detect my Internet connection.
Spoke with Apple Tech Support and they talked me through the simple trouble shoots (network corruption, safe mode restart to identify conflicting programs, permissions repair, corrupt preferences file, etc.). Nothing helped. Finally, I did a complete re-install of Mountain Lion in the hopes that that would correct the problem. It didn't. Apparently the problem is on Apple's end with the App Store. They've passed along the problem to their engineers in the hope that they can figure it out. Will let you know what they say.

Safari, iTunes Store connection, Software Update won't work

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