Safari not allowing access to a secure link w/in a secure website

I've been banking on-line with a distant U.S. bank for several years using Safari and I've had no problem. Just recently, the bank upgraded their on-line security. To regain access I had to contact them and be reissued a new password. I did that and have successfully accessed my account many times. Once into my acct., there are several links to the left of the Acct. Info. page ... perhaps 6 or 7. I'm able to access each link except the link for Bill Payment. I've spent hours on the phone with the bank over the last two days but nothing changes. I had always used Safari with no problem but their browser of choice is Firefox so I changed to that. Still I'm unable to access that one link ... a most important link since the bank is 2000 miles away! The bank support techs said today the problem is with me not them. They have a known bug with Safari but nothing with Firefox. I have also tried Netscape and Camino. All are the same; I get in to all but that one link within the site.
What happens is, I log on... go to my Acct Info, select any link but the Bill Payment and I'm connected. When I select Bill Payment, the browser address bar says that's where I am (Bill Payment) but the page I'm taken to is the Homepage where I log in. I thought for a long time that each time that happened I was being logged out but I'm not. On that Home page is a link asking if I want to return to Online Banking, when I click on that, it returns me to my Acct. Info page. I'm still logged in. The changes on my end since accessing it in the old Safari way are that I've upgraded to Leopard and increased my DSL speed a bit. My ISP has checked the cache server ... that's not a problem.
Earlier today, they told me: You will need to make the website the bank name and checkfree trusted sites. Later, they gave me an https:// address and told me to try adding that link to the trusted site list.
What does that mean? How do I add to the trusted site list in either Safari (my preference) or Firefox? Is it through Keychain Access? I've looked and don't see a cookie for this site nor a certificate. I have viewed their certificate info only via the address bar on Firefox.
I'm puzzled by why the problem would be with me when I can access links within their secure site ... all links except the one. It's not as if I can't get in at all. In their previous system, the bank had two cumbersome levels of security. We logged in, were taken to our acct. info, etc., but when we wanted to access on-line Bill Payment, that link would take us to another page with yet another log in ID and yet another password! That's what this feels like. It seems like it's taking me back to that log in window because it's expecting another login. I'm still not convinced the problem isn't theirs but if there is something I can do re: adding trusted sites to my browser, I'm willing to try.
Can anyeone please help me with this? Thanks.

It was not a problem with Safari. It was my not having their second level security url in my Preferences. Once they gave it to me, I set it in my 'always allow' cookies settings. That allowed me access to all secure sites.
I'm still having to use Firefox until they resolve their known issue with Safari.
The software tech I worked with is not a Mac person so he had to consult with his Mac software developer to get the issue resolved. I told him there are a lot of us (Mac users) out here and they're going to have to include us in their plans. There are also PC folks out there with an iPhone using Safari.

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