Safari pop up alert telling me to call a support number

My kid was doing a bing search for 'bmr assignments' for something he has to do for school that was suppose too direct to his schools website to read some articles and he got booted out to a error page saying it could not open page http://www.google.com/search?client=clients&rls=en&q=sds&ie=UTF-8&oe=UTF-8"   And then it says because the browser can't connect to the server www.google.com. And then tells me to call toll free 1-800-798-8393. The pop up that won't go away no matter how many time I click ok says..... Is this legit???? How do I fix this
http://mac-online-support.com
safari- alert
major security issue
to fix it please call support for apple
+1 800-798-8393 (toll free) immediately
I
IMac late 2012
im running Osx Yosemite v 10.10.1
cant check safari version (pop up error prohibties me from using safari tab) but it's at current version

Melz1004 wrote:
I had a similar issue except i did allow them to access my computer.
In that case, you should consider your computer to have been compromised. The people who had control are scammers, and they may have done all manner of things, including installing keyloggers or leaving back doors into your system. The only possible way to fix this is to erase the hard drive and reinstall everything from scratch. See:
How to reinstall Mac OS X from scratch
If you gave them a credit card number as well, you should report this to your credit card company.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

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