Safari problem or website issue with MACs

Hello,
I was trying to pay my mortgage online today and when I typed in the password the screen kept returning to the original start page. I never got error messages or anything. So, I tried it on my PC and everything went fine. I have Safari and just got my MAC last week so I'm still learning! Should I try Firefox or is this an issue with the website?
Thanks,
B

Hi and welcome to the Forum,
It's probably your Financial Institution, not supporting Safari. You could download the Software for Firefox. It only takes a short time to Install.

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1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
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3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
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You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
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6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1286 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1 400 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n    ...and %s more line(s)\n' '\nContents of %s\n    '"${k[22]}"'mod date: %s\n    '"${k[22]}"'checksum: %s\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ 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END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) o["CPU"]="CPU: user "$2"%, system "$4"%";next;} $2~/^disk/&&$4>M2 { o[$2]=$2": "$3" ops/s, "$4" blocks/s";next;} $2~/^(en[0-9]|bridg)/ { if(o[$2]) { e=$3+$4+$5+$6;if(e) o[$2]=o[$2]"; errors "e"/s";next;};if($4>M3||$6>M4) o[$2]=$2": in "int($4/1024)", out "int($6/1024)" (KiB/s)";} END { for(i in o) print o[i];} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' BEGIN{FS=": "} /^ {10}O/ {exit} /^ {0,12}[^ ]/ {next} $1~"Ne"&&$2!~/^In/{print} $1~"Si" { split($2,a," ");if(a[1]-a[4]<'${p[5]}') print;};$1~"T"&&$2<'${p[20]}'{print};$1~"Se"&&$2!~"2"{print};' ' BEGIN { FS="\f";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1;} ' ' BEGIN { split("'"${p[1]}"'",m);FS="\f";} $2<=m[$1]{next} $1==9||$1==10 { "ps -c -ouid -p"$4"|sed 1d"|getline $4;} $1<11 { o[$1]=o[$1]"\n    "$3" (UID "int($4)"): "$2;} $1==11&&$5!~"^/dev" { o[$1]=o[$1]"\n    "$3" (UID "$4") => 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$NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub("\"","",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;if(i=='${p[24]}') nextfile;} END { if(i) print h;for(j=0;j<i;j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pagin|Purg(ed|in)|error|Refus|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag $ -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} -n1 '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'G -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex|sudo:" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {Daemons,{Login,All,User}\ agents}\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0;    };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;((PIPESTATUS))&&break;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B3 15;B6 14 15 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B3 23;A2 39 57 30;B3 24;B6 23 24 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;D0 0 N1+18 109;D4 7 11 6;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Permission/Privilege Issues With Mac OS Lion

I created a new user account after I installed Lion, transferred my files over, and now I'm having issues with my account. I don't know if permissions and privilages are responsible for the issues, but seemingly so. I also have to mention that when I was changing over user accounts, I ended up wanting to change the short names on both my old and new accounts, so I used the root user to do so. Here are some problems I've been experiencing:
- When I open system preferences, it always opens up to the General pane. No matter what.
- After restarting, certain windows that I had open at a certain time keep opening up, no matter if I closed them out and had completely new windows open.
- Preferences in certain applications will not save. Audacity opens up each time I start my computer, there is a tick box for show this screen when starting Audacity, I untick it, but it still opens up each time. Photoshop gives me a message that my preferences can't be saved because I don't have the right privilages. Textedit keeps opening up to a certain file I had open a couple of days ago, and when I try to save a new document, it gives me an error. Safari only remembers history from a couple of days ago. And when I try to reset Safari, and reopen it, the same old history is displayed.
- When I try to move files to my desktop or to the Trash, I have to authenticate it.
I tried Repairing the disk, repairing permissions, inserting my Mac os leopard disk and doing the same, and using the Reset Password utility on the Mac os installation disk to repair permissions to my home folder, but nothing is working.

Hi everyone, I have found a solution. This worked for me:
1) Create a new user account. Make sure it has a desireable name, otherwise you're going to want to change it later, and that will cause permission issues. (check if preferences are saving in this temporary new account, if not, I can't help you.)
2) Transfer all the files you want to keep by putting them in the SHARED folder.
3) Change permissions to the folders and files in your shared folder by right clicking and clicking on GET INFO. Then go to the very bottom of the popup menu and unlock the picture of the lock. Next change permissions so that your new account will have permission to view the files. You might have to add your new account to the list by pressing the plus button, or simply allow staff the read and right, or just let everyone read and right. Next click on the gear menu (the one with the little gear on it.) and click on APPLY TO ENCLOSED ITEMS.
4) Go to your new user account and take the things in the shared folder and put them where you had them in your older account.
Now you have a new user with the files you want, the permissions right, and preferences will save!
I really really really hope this works for you. I know how extremely frustrating it was. It worked for me, and I am so relieved now.

Last night's update causing XML issues with MAC and MS Word

I am running Snow Leopard on a MAC. Last night Firefox installed an update, and the software I use for work no longer works with Firefox. I use a custom built web app that uses XML code to take web created info and compile into a Word document. Until this latest update, the issue had been when creating the Word doc, extra XML code was being written for images causing them to show as blank in the Word document. Now, the document is being created but not with a .doc extension. I had been in contact with Microsoft about the first problem with no resolution. They were able to duplicate the problem. The first problem only happens on a MAC and is not specific to operating system. This new problem is only happening with Firefox, not Safari, and started today after the last update.

HI,
If you post a crash report, perhaps we can help.
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply here. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
You may have Safari third party plugins that were compatible with your previous version of Safari but not Safari 5.0.1. It's the responsibility of third party developers to update their software, not Apple.
Follow the instructions here. Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues
If indeed you had third party add-ons installed and Safari still crashes, then post a crash report.
Carolyn

VirtualBox compatibility issues with MAC OSX Mavericks

Hi All,
I am just feeling I should have stuck to 10.8. I upgraded to 10.9 (Mavericks) and am no longer able to use the host adapter settings on VM. Upon further looking around, it was suggested to upgrade to Virtual box version 4.3 and I did that. So far so good. Now, unlike in the past, when i tend to shut my machine - the display lingers around and when I tend to open any apps (like safari) a pop up message - your machine is already shutdown is displayed!! . I had to physically forcelly push th power button.
Later when I log in back, the Virtual Box had to be reinstalled, as I found the same issue with Host Adapter settings.
Is anyone else facing this issue?
ALso, is there any way I can get my mac book rolled back to 10.8?? I am still in warranty if that helps.

FYI, some bugs were fixed in 4.3.1 but there's still a blocker that VirtualBox prevents the Mac from shutting down.
The bug ticket is: #12241 (VirtualBoxVM Application can't quit) – Oracle VM VirtualBox
And today a dev posted an explanation:
The problem is two-fold. The first problem is that VBoxNetDHCP does not terminate automatically and prevents VBoxSVC from shutting down (4.3.0 regression). We fixed this problem and the fix will be available soon. The other problem is that the VBoxNetAdp KExt has to be disabled. This is a Mavericks regression and finding the fix is more difficult. We are working on it.
Comment 4 describe a work-around:
I have found that this problem (at least in my case) is caused by the host-only interface ("vboxnet0" on my machine). If I don't have a host-only interface active on a given VM, it will stop cleanly. If one is active, the "stuck" behavior will be exhibited, the VM will be unable to be Force Quit and will prevent shutdown or reboot from the GUI. The machine can, however, be rebooted or shut down from the command line via "sudo reboot" or "sudo shutdown -h now", although there is a significant delay before the actual reboot/shutdown occurs (up to a minute).
I have also found that removing the host-only interface via "VBoxManage hostonlyif remove vboxnet0" will clear the condition and allow the stuck VM to finish its shutdown and disappear from the Dock.

Internal hard drive issue with Mac Pro

I work for two office that share information through a VPN. Each office has one Mac Pro being used as a server for data storage. The Pros have four internal hard drives (1TB each).
Hard drives in the Pro for OFFICE 1 were configured like so:
HD1 - OS/Boot drive
HD2 - Time Machine backup of HD1/DATA1/DATA2
DATA1 - Data storage
DATA2 - Data storage
Three weeks ago: Time Machine could not find HD2 and could not backup. I rebooted the machine and HD2 reappeared. However, after the reboot, DATA1 did not mount. I was unable to find DATA1 in Disk Utility. However, the drive could be accessed by all other Macs on the network. This machine was taken to the local Apple Store and we were told that HD2 was a bad drive and need to be replaced. We opted not to replaced the drive at this time and turned Time Machine backups off. We haven't had any problems with DATA1 since. (NOTE: During the weeks prior, the client machines intermittently lost connection with DATA1 and would have to reconnect)
Last week: OFFICE 2 - Mac Pro hard drives configured the same as OFFICE 1; however, HD2 was not used for TM backups. TM was turned on and set to backup HD1/DATA1/DATA2 to HD2 (exactly like OFFICE 1). The next day, TM could not find HD2 and backups stopped running. I rebooted the machine, HD2 reappeared, but we did not restart the TM backups.
Today: OFFICE 2 client machines have experienced intermittent disconnecting of DATA1.
I wasn't extremely concerned with the situation at OFFICE 1 as these Pros are almost five years old and in constant use. We plan on purchasing an external drive for the TM backups. HOWEVER, with a similar situation now being experienced in OFFICE 2, I am perplexed.
Could both machine be experiencing hard drive failures weeks apart? They were both purchased and installed at the same time.
Is there a known issue with TM and internal drives?
One difference between the two machines: OFFICE 1 is running OS X 10.8.5; OFFICE 2 runs 10.6.8
Any suggestions/help is appreciated. Thanks!

Relying on TimeMachine has some issues, along with only having one, I use at least two swapping TimeMachine so that they rotate AND I clone every drive (volume actually) so I can swap drives if need be, especially useful for t he system but good for any drive.
Power issues in t he buildings?
There are some programs that will scan for and report and./or attempt to reassign a failing sector ("fail" is qualitative, is 10 write failures a fail? then the 9th is not but it is a "weak sector.") Some run in the background.
Mirror can be 2 or 3 ( I prefer 3, that way if one fails I STILL have a mirror array in place) where any failure is not acceptable, AND where the array data is backed up usually - less important when using a three-drive configurations.
How old, when last initialized (zero), and is it showing spare blocks being used? that last is the most indicative of failed drive.
Rare but a bad SATA cable or power (seeing how the cables are tucked away) is only way generally for multiple failures in same drive bay or computer. Note: early on in 2006-7 there were reports of some customers having motherboard and trouble with a drive bay , and t he problems showed up early.
Often though it is NVRAM or SMC related issue trigged by something else, a USB cable or device that is faulty, even a PCIe controller that is the culprit. And replacing cable, keyboard, device, and resetting SMC and NVRAM (often NVRAM needed to be done multiple times, but never keep resetting SMC) - unplugged and when you connect back up, do not install anything other than system, keyboard and mouse and see if that helps.
With a drive, likely the drive in 85% or more, is fine, but the directory is not, or it needs to be erased to rebuild all the system partitions.
1TB is small for TimeMachine. 350% of the amount of data, and always have free space for a full backup set of all the data. T.M. will try and prefers to automatically backup any and everything plugged in and connected, rather than my preference which is ASK FIRST to add a drive to TM backup set, otherwise leave it out. 600GB of data and system would mean 2.5TB drive, maybe 2TB minimum.

Display Issues with Mac Pro 1.1 HELP!!

I have a Mac Pro 1,1:
Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 4 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP11.005D.B00
SMC Version: 1.7f10
Running OSX 10.6.3
I'm on my second graphics card [ATI Radeon HD 2600] after having issues with the original [NVIDIA GeForce 7300 GT]. The issue with the NVIDIA card was that, at times, it would display digital artifacts, glitches, distortion and freeze up the system forcing me to have to do a hard shut down. I found many reports of similar issues with that card and the Mac Pro 1,1's.
When I replaced it with the ATI the problem went away for 6 months and now IT"S BACK.
So, are there any particular graphics cards that work OK with the Mac Pro 1,1? I don't want to waste my money again only to encounter the same issue!
I'm also contemplating getting a new Mac all together.
Please advise, I've read many threads with this issue and they all seem to point to the same deal: replace the card. I can't afford to keep replacing graphics cards.
Saki

The 2600XT required 10.5.2+ and while it may 'look' like a G5 the Mac Pro is not. G5 refers to IBM PowerPC based, not Intel Xeon EFI based.
You're running 10.6.3, might want to update your profile itself.

Website Issues with Retina Displays

An apple rep stated, that “Yes, some websites are not very clear when viewed with a retina display.” He wouldn’t elaborate further. So, is this a problem? If it is, how major of one is it?
Also, is there a real difference between the retina display and a high-res non-glare display? I really like non-glare displays. This apple rep also admitted that although there is less glare in the new retina displays than the previous high-res screens, they are still not as ‘non-glare’ as the older MBP ‘non-glare’ screens. What’s your opinion about this? No one really likes any glare if they can get away with it. But is the retina display really a big deal?

I have not had any issues with web sites. Be aware that if a web site is coded to be 1024 pixels wide and you have your screen resolution set at 2880 wide then the page will be very small and the text unreadable. So you will have to decide what is the best resolution for you. I have mine set at 1920x1200 pixels and all web sites seem to work well.
There is a noticeable difference between the retina and the glossy screens. About 70% less glare according to Apple. Seems right from my experience.
You should go to an Apple store and check out the display for yourself.

Sudden banding issue with Mac and new Canon printer, already called tech

Good morning fellow Elementites.
I have been using Photoshop Elements 12 on my MacBook Pro 13 inch, running Maverick OS, printing to HP Photosmart Premium all-in one with no banding issues, ever.
I did want to upgrade my printer and monitor so I purchased the Canon Pixma Pro 100 and a new external LG IPS monitor to view the PSE program.
I also purchased ColorMunki Display to calibrate the monitor. Everything is operational with the recommended settings for color etc.
I printed a .tiff image and a .jpg through the PSE print function. The images that looked perfect on the new monitor and Macbook monitor printed with banding. I called Canon tech support. The man had me perform a few tasks to make sure the printer was operating correctly. We printed test sheets from the printer and they were all as they should be.
He the said he NEVER prints from PSE. He edits in PSE but prints using Canon's EZ share or print or whatever it's called, doesn't matter cause I do NOT LIKE IT AT ALL. Not to mention it is just another step in the work flow. Not to mention that I paid good money for a photo editing program of high quality and I want to use ALL the features.
He said the problem isn't the printer but the printing software instructions TO the printer via the Mac OS printer system, or something like this is what he said. He also had me download some other updates and driver files. He then had me remove the printer from my printer list and then add it back.
He then had me print the .jpg image, (it only prints .jpg which is annoying as heck,) and it came out SO BEAUTIFUL I ALMOST CRIED
I want to print this quality THROUGH PSE. Does anyone have a clue as to what to do to resolve the issue? None of the suggestions in other threads from the past seem appropriate enough.
Eager to hear,
Regards.

I have returned home and have copied down all the settings so that I may post them here before I do any more fiddling. Maybe something glaring will be spotted before I start changing things.
I opened an image in PSE 12.
I chose from the PSE menu at the top of the monitor, FILE >PRINT
A window appears with my photo and boxes and such: 1. Select Printer> CANON PRO 100-SERIES (The other printer isn't concern now).
Select Paper Size and Orientation, no problems with this or any of the other settings in this window.
I then select MORE OPTIONS button at bottom of window.
Another window opens.
There are 3 options listed on the left hand side PRINTING CHOICES which it is automatically on, CUSTOM PRINT SIZE which I haven't needed yet, and COLOR MANAGEMENT.
I select COLOR MANAGEMENT.
COLOR HANDLING is set to PRINTER MANAGES COLOR.
IMAGE SPACE is listed, not in any box, as sRGB IEC61966-2.1
PRINTER PROFILE is listed in a box that is grayed out and not selectable, as CANON IJ COLOR PRINTE...
RENDERING INTENT is set in a selectable box as RELATIVE COLORMETRIC.
(There is a little mssg below all this that reminds me to remember to enable color management in the printer preferences dialog. I was never able to find this action and after doing some research I read that this mssg is a boo boo as the function is automatic in MAC running Maverick, supposedly).
I then click OK and the box goes away.
I then click the PAGE SET UP button.
A window titled PRINT opens.
The Printer selection box says CANON PRO=100 series.
The next box always confuses me because nothing in the list appears to pertain to me when I want to print my photos. It is the Presets box.
I believe FAST PRINTING ON PLAIN PAPER is always showing when I open this window. But I don't want that so I always look to see if there is something I should choose that applies. I don't know what they mean by DEFAULT SETTINGS in this case. LAST USED SETTINGS would be ok if that was what I wanted each time I printed. FAST and FINE on Plain Paper? I have been assuming they mean plain copy paper so I don't choose that. SAVE CURRENT SETTINGS AS PRESET, I don't choose that because I haven't been sure of the settings. And the SHOW PRESETS does me no good becuase you can't change anything in there.
PAPER SIZE, not an issue at the moment.
LAYOUT button is my next stop, by now I am exhausted
I look at COLOR MATCHING which shows CANON COLOR MATCHING as the selected method. (The other choice is COLOR SYNC but I don't know anything about that one and haven't been told to change it.)
PAPER HANDLING & COVER PAGE, N/A at this time.
QUALITY & MEDIUM. I choose my paper type, paper source, print quality which for my photos I select HIGH. I don't touch COLOR OPTIONS because that is scary looking. And BORDER and MARGIN I have no issue with.
I then hit SAVE and the window closes.
Then I select PRINT in the lower right of the window that has my photo in it and from which I acessed all these other things.
Phew. So, can anyone tell me if they see anything wrong here, PLEASE.
Regards,
P.

Issues with Mac Version of Adobe Captivate 6

I am having issues with Adobe Captivate 6 for Mac. I am missing functionality. Specifically the advanced actions dialog box. I get "null" value in all the fields in the dialog box. Also when I open captivate the welcome screen is blank. I tried uninstalling and re-installing but I am still having the same issues. Am I missing something on the install? Has anyone else experienced these issues?

Hi,
Did it worked fine previously? Can share some more information like your Mac version?
Can you share the screenshot of the problem screens?
Also, Try to follow these steps, to verify in case your Preferences have not gone corrupted--
1) Close Captivate
2) Launch Finder
3) Go -- Go to Location
4) ~/Library -- Go to Preference>Adobe> Adobe Captivate 6, Rename the Folder to 'Adobe Captivate 6_Old '
5) Relaunch Captivate and verify if thing improve.
Thanks,
Anjaneai

Safari problem or website issue with MACs

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