Safari runs toooo SLOW after Time Warner took over from Adelphia cable

Question

I have a Motorala cable modem SB5100 which with my previous Adelphia cable connection worked great. About 3 months ago, Time Warner took over Adelphia here in San Diego. Since that time, my commuter has been running sooo slow! I talked with the Time warner tech who suggests my modem may not be working. My question to you techies (which I am not) is it the modem which they are trying to get me to change (I own it) and rent theirs or is it my computer?? Could I have picked up a virus or have I done something to my computer which is slowing the internet use. It takes forever to access any site or turn a page. I find it hard to believe that my modem is the issue since it worked fine with Adelphia. TWC in fact uses the same modem as I have with other clients. Is there anything else I can do or run to see if it is the computuer versus the modem? Any help is greatly appreciated.
Thanks!!

Answer 1

I have this same problem - but I do not understand the 'add a location' - do you add a city or state? I understand everything else -
I have Road Runner -
Please forgive if I have posted this in a wrong place - I am a 68 year old 'little ole lady' and not very computer saavy!
But I'm learning - Very slowly!
I have Roadrunner too.
This is what I did (subsequent to the referenced
thread)
Go to the System Preferences>Network panel
- Location - set up a personal location by clicking
on the drop down menu and selecting "add a location".
Use a name familiar to you. Once established,
select "apply".
Next, click on the "Show" drop down menu and select
Network Port Configurations. Only Ethernet (or
Airport) ought to be checked. Move it to the top of
the list (you can drag it). Select "apply".
Back to the "Show" menu, depending on your
connection select "Ethernet" or "Airport". Click on
the TCP panel. There enter 4.2.2.2 in the DNS
servers box and select "apply". Or, as an
alternative, follow the DNS suggestions outlined
here.
Personally, I have found the OpenDns codes to be most
effective for my system.
There is no virus affecting Macs.
Message was edited by: Hawaiian_Starman