Safari suddenly froze and message said to call number at microsoft to avoid Trojan virus
I was using Safari on my mom's Mac today and went to You Tube. suddenly a message appeared from http://tubeblog1.com saying that the system was infected with Trojan...it went on to explain what that was and said to call 1-844-813-8227 immediately to resolve problem. I was eventually able to unfreeze Safari and everything seems fine. However, about 3 hours later a man called my mother's land line from India (accent was heavy so I assumed it was from there!) and asked if the computer needed to be fixed!!!!!! HOW DID HE GET MY MOTHER'S UNLISTED PHONE NUMBER? We never called that number and it seems weird that he new her number was somehow connected to her Mac? Like I said, she has an unlisted number. Please help...this is really weird and SCARY!!!! I confronted the guy on the phone and he hung up on me. How can i make sure there is no malware or virus in her computer now?
There is no malware involved. This was just a tech support scam on a website.
As for the phone call, there are two possible explanations. One is that someone else in the house called that "tech support" phone number - or a similar one - at some point, giving the number to the scammers. The other is that it was purely coincidence... everyone gets these kinds of calls from time to time, and they may very well just randomly dial numbers sequentially until they hit a good one. There is no way that they could have gotten the phone number through that pop-up on your mom's Mac.
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Safari suddenly shut and now won't open
My safari suddenly crashed and now I haven't been able to open it for quite some time. I've been using firefox, but would really like my safari back, I'm not sure what the best solution is.... this is the report problem details I get
Process: Safari [1695]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 3.0.4 (5523.15)
Build Info: WebBrowser-55231500~5
Code Type: X86 (Native)
Parent Process: launchd [94]
Date/Time: 2011-05-16 11:41:21.824 -0400
OS Version: Mac OS X 10.5.2 (9C2028)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000020
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0x967f26e8 objc_msgSend + 24
1 com.apple.Foundation 0x91b08bda _nsnote_callback + 106
2 com.apple.CoreFoundation 0x9009b9da __CFXNotificationPost + 362
3 com.apple.CoreFoundation 0x9009bcb3 _CFXNotificationPostNotification + 179
4 com.apple.Foundation 0x91b05fd0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
5 com.apple.Foundation 0x91b0f668 -[NSNotificationCenter postNotificationName:object:] + 56
6 com.apple.WebKit 0x94ca09fc WebFrameLoaderClient::postProgressFinishedNotification() + 92
7 com.apple.WebCore 0x9339031c WebCore::ProgressTracker::finalProgressComplete() + 108
8 com.apple.WebCore 0x9338ef08 WebCore::ProgressTracker::progressCompleted(WebCore::Frame*) + 120
9 com.apple.WebCore 0x9327e035 WebCore::FrameLoader::checkLoadCompleteForThisFrame() + 421
10 com.apple.WebCore 0x9327ddab WebCore::FrameLoader::recursiveCheckLoadComplete() + 219
11 com.apple.WebCore 0x932e9efc WebCore::FrameLoader::finishedLoading() + 204
12 com.apple.WebCore 0x932e9de1 WebCore::MainResourceLoader::didFinishLoading() + 33
13 com.apple.WebCore 0x932e9d98 -[WebCoreResourceHandleAsDelegate connectionDidFinishLoading:] + 72
14 com.apple.Foundation 0x91b6e8b7 -[NSURLConnection(NSURLConnectionReallyInternal) sendDidFinishLoading] + 87
15 com.apple.Foundation 0x91b6e844 _NSURLConnectionDidFinishLoading + 68
16 com.apple.CFNetwork 0x963067f3 sendDidFinishLoadingCallback + 148
17 com.apple.CFNetwork 0x9632293d handleCacheResponseIsValid + 157
18 com.apple.CFNetwork 0x963036da _CFURLConnectionSendCallbacks + 1412
19 com.apple.CFNetwork 0x963030d9 muxerSourcePerform + 283
20 com.apple.CoreFoundation 0x900ba678 CFRunLoopRunSpecific + 3240
21 com.apple.CoreFoundation 0x900bad18 CFRunLoopRunInMode + 88
22 com.apple.HIToolbox 0x92cec6a0 RunCurrentEventLoopInMode + 283
23 com.apple.HIToolbox 0x92cec4b9 ReceiveNextEventCommon + 374
24 com.apple.HIToolbox 0x92cec32d BlockUntilNextEventMatchingListInMode + 106
25 com.apple.AppKit 0x9210a7d9 _DPSNextEvent + 657
26 com.apple.AppKit 0x9210a08e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
27 com.apple.Safari 0x0000997e 0x1000 + 35198
28 com.apple.AppKit 0x921030c5 -[NSApplication run] + 795
29 com.apple.AppKit 0x920d030a NSApplicationMain + 574
30 com.apple.Safari 0x00002456 0x1000 + 5206
Thread 1:
0 libSystem.B.dylib 0x90ec2bce __semwait_signal + 10
1 libSystem.B.dylib 0x90eed8cd pthread_cond_wait$UNIX2003 + 73
2 com.apple.WebCore 0x93267def WebCore::IconDatabase::syncThreadMainLoop() + 239
3 com.apple.WebCore 0x932633e5 WebCore::IconDatabase::iconDatabaseSyncThread() + 181
4 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
5 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x90ebb9e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x90ec31dc mach_msg + 72
2 com.apple.CoreFoundation 0x900ba0de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x900bad18 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x962fe6cc CFURLCacheWorkerThread(void*) + 396
5 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
6 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x90ebb9e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x90ec31dc mach_msg + 72
2 com.apple.CoreFoundation 0x900ba0de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x900bad18 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x91b6cac0 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
5 com.apple.Foundation 0x91b095ad -[NSThread main] + 45
6 com.apple.Foundation 0x91b09154 __NSThread__main__ + 308
7 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
8 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x90f0bb3a select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
2 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x90ebb9e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x90ec31dc mach_msg + 72
2 com.apple.CoreFoundation 0x900ba0de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x900bad74 CFRunLoopRun + 84
4 com.apple.QTKit 0x92b83e46 QTSurfaceRendererScheduledDisplayThread + 158
5 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
6 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x90ebb9e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x90ec31dc mach_msg + 72
2 com.apple.CoreFoundation 0x900ba0de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x900bad74 CFRunLoopRun + 84
4 com.apple.QTKit 0x92b7d6fe QTVisualContextImageProviderWorkLoop + 122
5 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
6 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x90ec2bce __semwait_signal + 10
1 libSystem.B.dylib 0x90eed8cd pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x912b4332 glvmDoWork + 162
3 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
4 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x90ec2bce __semwait_signal + 10
1 libSystem.B.dylib 0x90eed8cd pthread_cond_wait$UNIX2003 + 73
2 com.apple.Foundation 0x91b51072 -[NSCondition wait] + 210
3 com.apple.Foundation 0x91b09a2a -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 938
4 com.apple.Foundation 0x91b5d028 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184
5 com.conduit.cttoolbar 0x00695a46 -[CTExternalMenu reloadExternalMenu:] + 275
6 com.conduit.cttoolbar 0x00694ffd -[CTExternalMenu buildObject] + 94
7 com.conduit.cttoolbar 0x006ecf82 -[CTThread run] + 177
8 com.apple.Foundation 0x91b095ad -[NSThread main] + 45
9 com.apple.Foundation 0x91b09154 __NSThread__main__ + 308
10 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
11 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x90ec2bce __semwait_signal + 10
1 libSystem.B.dylib 0x90eed8cd pthread_cond_wait$UNIX2003 + 73
2 com.apple.Foundation 0x91b51072 -[NSCondition wait] + 210
3 com.apple.Foundation 0x91b09a2a -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 938
4 com.apple.Foundation 0x91b5d028 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184
5 com.conduit.cttoolbar 0x00695a46 -[CTExternalMenu reloadExternalMenu:] + 275
6 com.conduit.cttoolbar 0x00694ffd -[CTExternalMenu buildObject] + 94
7 com.conduit.cttoolbar 0x006ecf82 -[CTThread run] + 177
8 com.apple.Foundation 0x91b095ad -[NSThread main] + 45
9 com.apple.Foundation 0x91b09154 __NSThread__main__ + 308
10 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
11 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x90ebb9e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x90ec31dc mach_msg + 72
2 com.apple.CoreFoundation 0x900ba0de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x900bad74 CFRunLoopRun + 84
4 com.apple.QTKit 0x92b83e46 QTSurfaceRendererScheduledDisplayThread + 158
5 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
6 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x90ebb9e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x90ec31dc mach_msg + 72
2 com.apple.CoreFoundation 0x900ba0de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x900bad74 CFRunLoopRun + 84
4 com.apple.QTKit 0x92b7d6fe QTVisualContextImageProviderWorkLoop + 122
5 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
6 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x90ec2bce __semwait_signal + 10
1 libSystem.B.dylib 0x90eed8cd pthread_cond_wait$UNIX2003 + 73
2 com.apple.Foundation 0x91b51072 -[NSCondition wait] + 210
3 com.apple.Foundation 0x91b09a2a -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 938
4 com.apple.Foundation 0x91b5d028 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184
5 com.conduit.cttoolbar 0x006c3b13 -[CTRadioPlayer buildObject] + 773
6 com.conduit.cttoolbar 0x006ecf82 -[CTThread run] + 177
7 com.apple.Foundation 0x91b095ad -[NSThread main] + 45
8 com.apple.Foundation 0x91b09154 __NSThread__main__ + 308
9 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
10 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x90ec2bce __semwait_signal + 10
1 libSystem.B.dylib 0x90eed8cd pthread_cond_wait$UNIX2003 + 73
2 com.apple.Foundation 0x91b51072 -[NSCondition wait] + 210
3 com.apple.Foundation 0x91b09a2a -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 938
4 com.apple.Foundation 0x91b5d028 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184
5 com.conduit.cttoolbar 0x0069dd28 -[CTBrowser buildObject] + 388
6 com.conduit.cttoolbar 0x006ecf82 -[CTThread run] + 177
7 com.apple.Foundation 0x91b095ad -[NSThread main] + 45
8 com.apple.Foundation 0x91b09154 __NSThread__main__ + 308
9 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
10 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x90ebb9e6 mach_msg_trap + 10
1 libSystem.B.dylib 0x90ec31dc mach_msg + 72
2 com.apple.CoreFoundation 0x900ba0de CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x900bad18 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x96326f51 CFURLConnectionSendSynchronousRequest + 414
5 com.apple.Foundation 0x91bbcceb +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 139
6 com.apple.Foundation 0x91c93da7 -[NSURL resourceDataUsingCache:] + 119
7 com.apple.Foundation 0x91c0aa8a -[NSData(NSData) initWithContentsOfURL:options:error:] + 170
8 com.conduit.cttoolbar 0x0069dc6f -[CTBrowser buildObject] + 203
9 com.conduit.cttoolbar 0x006ecf82 -[CTThread run] + 177
10 com.apple.Foundation 0x91b095ad -[NSThread main] + 45
11 com.apple.Foundation 0x91b09154 __NSThread__main__ + 308
12 libSystem.B.dylib 0x90eecc55 _pthread_start + 321
13 libSystem.B.dylib 0x90eecb12 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x002a15a0 ebx: 0x006d99a1 ecx: 0x000f685c edx: 0x00000000
edi: 0x15f19220 esi: 0x15e095a0 ebp: 0xbfffe338 esp: 0xbfffe2f8
ss: 0x0000001f efl: 0x00010206 eip: 0x967f26e8 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000020
Binary Images:
0x1000 - 0x12efff com.apple.Safari 3.0.4 (5523.15) <9e7a9a2711882523dcb8cc4058f32265> /Applications/Safari.app/Contents/MacOS/Safari
0x176000 - 0x184ff8 SyndicationUI ??? (???) <3183d965aa467aa3eee7dd60ab8660ee> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x19a000 - 0x19bffc +com.yourcompany.ct_loader 1.2.1.4 (1214) <8afc3ccc4d36ace0ca8394a16b5a52e5> /Library/InputManagers/CTLoader/ct_loader.bundle/Contents/MacOS/ct_loader
0x566000 - 0x654fef com.apple.RawCamera.bundle 2.0.2 (2.0.2) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x665000 - 0x726fff +com.conduit.cttoolbar 1.3.0.7 (1307) <ac700ef6ff1811187d231b123404b3ba> /Library/Application Support/Conduit/Plugins/cttoolbar.bundle/Contents/MacOS/ct_plugins
0x15c41000 - 0x15c41ffe +com.conduit.ct_scripting.osax 1.2.1.4 (1214) <92d4792a5a53176845888eda0e7e714e> /Library/ScriptingAdditions/ct_scripting.osax/Contents/MacOS/ct_scripting
0x15cc4000 - 0x15cc4ffe com.apple.JavaPluginCocoa 12.0.0 (12.0.0) <208cdff0f0c103edb26883ab84217fe1> /Library/Internet Plug-Ins/JavaPluginCocoa.bundle/Contents/MacOS/JavaPluginCocoa
0x1623b000 - 0x16257ff7 GLRendererFloat ??? (???) <6037566c80924603b57b639ff7bbeb14> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
0x16500000 - 0x16682fef GLEngine ??? (???) <1602634608f34ac8b0283b28ee42353f> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x166b0000 - 0x169effff com.apple.driver.AppleIntelGMAX3100GLDriver 1.5.26 (5.2.6) <1c4dc443dfa419410b4b09a2fdccad57> /System/Library/Extensions/AppleIntelGMAX3100GLDriver.bundle/Contents/MacOS/App leIntelGMAX3100GLDriver
0x187b0000 - 0x187b7ffd com.apple.JavaVM 12.0.2 (12.0.2) <d89b0125fd60b2faeca7d75fe5b35962> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0x8fe00000 - 0x8fe2da53 dyld 96.2 (???) <5013f43c4d2c33c9619011f103ec3238> /usr/lib/dyld
0x90048000 - 0x9017afef com.apple.CoreFoundation 6.5.1 (476.10) <86e9bf8d3e1c88ddfa63f855f664a2c6> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9017b000 - 0x90235fe3 com.apple.CoreServices.OSServices 224.4 (224.4) <ee6c8e0c8cd49997324603a7f992ad82> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x902cd000 - 0x90318ff7 com.apple.CoreMediaIOServices 130.0 (935) <e7c6d794bbec49f9d1ee8261c3f9ff0e> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x90319000 - 0x90395feb com.apple.audio.CoreAudio 3.1.0 (3.1) <be7120e91df91425e904d5327b4338b7> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x90396000 - 0x904bafe3 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x904bb000 - 0x904c7fe7 com.apple.opengl 1.5.6 (1.5.6) <732bef10fedb6c9c34a834f87a0f6977> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x904c8000 - 0x90545fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x90546000 - 0x90596ff7 com.apple.HIServices 1.7.0 (???) <f83f0cb838a646c69f08fd38a31265f3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x90597000 - 0x9092dff7 com.apple.QuartzCore 1.5.2 (1.5.2) <dc9d964882640a50cb6f623f104503d8> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x90934000 - 0x9098dff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x90a58000 - 0x90afffeb com.apple.QD 3.11.52 (???) <d6efc4827b91e646965d15c409a6610f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x90b00000 - 0x90b14ff3 com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x90b15000 - 0x90b2bfff com.apple.DictionaryServices 1.0.0 (1.0.0) <7e9ff586b5c9d02b09e2a5527d98524f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x90d95000 - 0x90db3ff3 com.apple.DirectoryService.Framework 3.5.1 (3.5.1) <5ee87dc53f9c1f5e4578a63ff31437a2> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x90db4000 - 0x90df9fef com.apple.Metadata 10.5.2 (398.7) <9211ac4c6111fefc4dc9dbc0607203b0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x90e08000 - 0x90ebaffb libcrypto.0.9.7.dylib ??? (???) <8f92cbdc8777bea2ec49b06ee79fabc0> /usr/lib/libcrypto.0.9.7.dylib
0x90ebb000 - 0x9101aff3 libSystem.B.dylib ??? (???) <efbdeb86e78c88920b954ba3cb548d56> /usr/lib/libSystem.B.dylib
0x911f5000 - 0x91227fff com.apple.LDAPFramework 1.4.3 (106) <fd2a420db8e3bf599c9c41713d7ad0a6> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x91228000 - 0x9122aff5 libRadiance.dylib ??? (???) <c307054a6d8337c85ef501780b54704d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9122b000 - 0x91239ffd libz.1.dylib ??? (???) <545ca09467025f77131cfac09d8b9375> /usr/lib/libz.1.dylib
0x91240000 - 0x9124bfe7 libCSync.A.dylib ??? (???) <58622c04bb330164e81a481305c4bd19> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9124c000 - 0x9128cfef com.apple.CoreMedia 0.484.2 (484.2) <81221976abdc19f30723c81c5669bbc9> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x9128d000 - 0x91760f36 libGLProgrammability.dylib ??? (???) <4202feccc57a1ed0907d6136b30a1c09> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x91761000 - 0x91761ff8 com.apple.Cocoa 6.5 (???) <e9318c93615b27231498bbe585b8da98> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x91762000 - 0x917dcff8 com.apple.print.framework.PrintCore 5.5.2 (245.1) <d888fff1828f81dffc4f5bcce3d8acf5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x917dd000 - 0x917f8ffb libPng.dylib ??? (???) <0c5f9010b3b70a3d4bce4f93b78fc8a7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x917f9000 - 0x91ad2ff3 com.apple.CoreServices.CarbonCore 785.8 (785.8) <951405bc7822fb5c880f5736c5a5c839> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x91ad3000 - 0x91ad3ffa com.apple.CoreServices 32 (32) <2760719f7a81e8c2bdfd15b0939abc29> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91ad4000 - 0x91ad4ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91ad5000 - 0x91afbfff libcups.2.dylib ??? (???) <362fab63e3640d6f7285167347e4e9b6> /usr/lib/libcups.2.dylib
0x91afc000 - 0x91afefff com.apple.securityhi 3.0 (30817) <020419ad33b8638b174e1a472728a894> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
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You''ve got the CT Loader on there, aka Community Toolbar.
It's a terrible app/plugin that messes up Macs like the plague.
Did you ever install a customized toolbar? Like a Facebook one? Or for watching sports?
Here's how to search and destroy:
Close Safari.
Check here for CT Loader
Locate and delete:
HD/Library/Application Support/Conduit
HD/Library/InputManagers/CTLoader
HD/Library/Receipts/ctloader.pkg
HD/Library/Receipts/<Toolbar name>.pkg
HD/Library/Application Support/SIMBL/Plugins/CT2285220.bundle
HD/Users/<User name>/Library/Application Support/Conduit
It may not be in every single location, but get it out where ever you find it.
Restart Safari. Any Better?
Also:
You really should update to 10.5.8. -
During an app update it froze and has said waiting for 2 days and I am unable to open or delete
During an app update it froze and has said waiting for 2 days and I am unable to open or delete. How do I recover my app?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
iOS 7: Help with how to fix a crashing app on iPhone, iPad (Mini), and iPod Touch
http://teachmeios.com/help-with-how-to-fix-a-crashing-app-on-iphone-ipad-mini-an d-ipod-touch/
Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Delete the app and redownload.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
Cheers, Tom -
When playing music from Ipod in my car, music suddenly stops and message appears to restore in iTunes. After a few minutes, it starts to play again. I hear a click and the apple logo shows on the screen. Any ideas??
You may need to do a Restore in iTunes.
Clicking sounds from an iPod that has a hard drive is probably not a good thing. It is possible that your iPod's hard drive is becoming unreliable. -
I tried to register my macbook air 2013 and it said the serial number was already registered
I tried to register my macbook air 2013 and it said the serial number was already registered. I purchased it in my city at an authorized reseller beucase there isn't any Apple Store and they told me that they haven't registered it.
How can I solved this trouble? I want to registrer it.
Thank you very much.It could be that it was automatically registered when Apple sold it to the reseller (which is what they usually do). It is best to contact Apple and provide your proof of purchase so the machine can be registered in your name.
-
I can't remember the answers of my security questions and i lost my safety email as well.and i try to call number of uae support its not correct so any one can help me
If you do not have access to the rescue email or you do not receive the reset email then you will need to contact AppleCare for assistance:
http://support.apple.com/kb/HT5699 -
hi i was watching a tv series on my iPad3 thru the app VIKI when it suddenly froze. I tried to turn it off by pressing the sleep/awake and the home button but it would not go.
Try reset a few more times.
Hold the Sleep and Home button down for about 10 second until you see the Apple logo. -
the backlight in safari has suddenly dimmed and the touch screen is only sporadically responsive. can't access bookmarks or see open pages.
Try clearing Safari's cache : Settings > Safari > Clear Cache (and Clear History).
If that doesn't wrk then try closing Safari completely : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is to try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
Nano doesn't want to disconnect, it froze, and itunes said it's corrupted
Hi guys,
This is my first post, and I'm a new 2nd gen Nano owner (I just got it a week ago from Best Buy). My ipod doesn't like to disconnect. I got the message "ipod cannot disconnect because it contains files that are in use by another application". I went to the 'safely remove hardware icon', and got the message "problem ejecting USB mass storage device" along with "the device 'generic volume' cannot be stopped right now. Try stopping the device again later". I tried disconnecting my other USB device, and restarting the computer. I got it to say "okay to disconnect" once, but now it doesn't let me again. I'd hate to have to go through all this everytime I want to disconnect. Yesterday I also got the message that said iTunes detects that my ipod is corrupt, but now I don't get that message today. Along with that, my ipod and computer both froze. When I disconnected the ipod (even though it said not to), my computer was fine, and then the ipod was locked on in the middle of a song, and wouldn't do anything. I've since got the ipod working again, but it still doesn't like to disconnect. I know this was long, but I wanted to be detailed.
p.s. Is there a way to email or contact apple about issues and support?
ThanksI would suggest that you do this:
1 - Connect your iPod to your computer.
2 - While it is connected, reset your iPod. To reset an iPod:
First, toggle your iPod's "Hold" switch back and forth a couple of times.
Then, press and hold the Menu and Select (center) buttons together for 5-10 seconds.
3 - After you've reset your iPod, it will display the Apple logo, and eventually return to its normal screen.
Then, it ought to go back to the "Do Not Disconnect" screen.
4 - After your iPod has completed its sync with iTunes (or, at least, hopefully), restore your iPod.
For info on restoring an iPod, see this article on that:
Restoring iPod to factory settings
-Kylene -
My boyfriend and I share an iTunes account. I just tried to update his phone and during the update an error message occurred saying that his phone had to be reset to factory settings. It said it was an un setup phone and needed plugged in to iTunes. With no other choice, we had to select reset to factory settings. Now, my phone backup through iCloud downloaded onto his and all of his contacts and photos were overridden by mine. His photos were in process of transferring from the phone to the pc while this occurred and over 900 of them were complete when this happened. They don't show up on the pc now either since the sycn wasn't finished. Is there a way to get them back? When we plug his phone in now it shows my name instead of his so I'm not sure how to get to an old version of his backups even.
Error -1 indicates a hardware issue with the device.
Read here > http://support.apple.com/kb/TS3694
The device should still have warranty but unfortunately any service needs to be done in the US.
Warranty check > https://selfsolve.apple.com/agreementWarrantyDynamic.do
Is it possible for you to send the device home and have a family member take it to the Apple Store? -
Some incoming calls and messages display the phone number instead of name
I recently upgraded from a Blackberry to an iPhone 4s. When I receive a call or SMS on the 4s it often displays only the phone number instead of the name at the top of the screen even though I the correct name and phone number are entered the correct fields in the iPhone address book. I assume there was some kind of conflict when I imported the names from the blackberry (or from my Google contacts list - I can't remember which now). Have any of you experienced this problem? How did you get it resolved?
Umm,
I cannot replicate this.
If I deliberately send to my iPhone Number and reply to that (My iPhone is set to use the iPhone Number) after I have moved Messages behind another app the Notification show my Name and not the number.
I am using iCloud to sync the Contacts apps.
8:25 pm Monday; April 20, 2015
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
When attempting to go online to my bank, I received a message of "connection is untrusted". Security Certification has expired as of last night. My banker said that this is a problem with Firefox.
Gwen Smith [email protected]It appears their security certificate is set to expire 02/25/2012. You can check this on one of their secure pages by clicking the Site Identity Button.
*https://support.mozilla.com/en-US/kb/Site+Identity+Button
*http://www.dria.org/wordpress/archives/2008/05/06/635/
Is the calendar/clock on your system set correctly? Right-click the calendar/clock at the right end of the Windows Taskbar and choose Adjust Date/Time, if necessary. You can also access the Adjust Date/Time in Windows XP via Start > Settings > Control Panel > Date and Time. See https://support.mozilla.com/en-US/kb/Secure%20Connection%20Failed#w_certificate-will-not-be-valid-until-date
If your system is not keeping correct Date and Time, you may need a new "coin" battery on your motherboard.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question....
Remove My Web Search; it is considered malware/spyware:
*http://www.safer-networking.com/removemywebsearch.php
#[http://www.pchell.com/support/mywebsearch.shtml PC Hell: My Web Search Removal Instructions]
*http://helpint.mywebsearch.com/intlinfo/help/toolhelp.jhtml#q3
*Also see: http://kb.mozillazine.org/Uninstalling_toolbars
Also not related to your question...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] -
My 5140 suddenly froze and now I can't turn it on
Without any warning the phone froze up, and since I couldn't turn it off I removed the battery and put it back in.
Now I can't turn it on.
I've tried removing the SIM-card, I've tried charging the battery, but still no life-signs.
The little light on the top left of the phone is on, so it obviously has power.
Please, help me.contact your nearest nokia dealer for help on the problem
-
I was using my iPod touch and it suddenly froze and slowly fade to white
My ipod slowly faded out to white after it froze.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Tried to reactivate Photoshop and it said my serial number has been revoked??
so i wiped my laptop because it was choc full of crap, and im trying to reinstall my creative suite that i got with my game design course, so i tryed going though adobe to get a serial but they said i all ready got one, so i fished it out of my gmail and when i tried to activate photoshop with it is said my serial has been revoked ??
Error "The serial number is not valid for this product" | Creative Suite
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