Safari Update 7.1 will not open
My wife is running Mavericks OS 10.9.5 on an older iMac. She was using Safari 7.0.6 and all was working fine. When she updated to 7.1 today the application will not open at all. We zapped her PRAM with no luck. "Getting Info" on the Safari App shows that the version is still listed at 7.0.6. The OS is up to date and the App store says there are no other updates available. Tried putting Safari in the trash to see if I could reinstall it, but was not allowed to modify the system. How do you get a working version installed. Thanks
Hi ReidMac,
Thanks for the question. After reviewing your post, it sounds like you tried to install an update to Safri but now it will not launch. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Safari 7 (Mavericks): If Safari can’t open a window
Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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Process: Safari [579]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.1 (6534.51.22)
Build Info: WebBrowser-75345122~2
Code Type: X86-64 (Native)
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Date/Time: 2012-08-15 21:48:40.613 -0400
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Per-App Crashes Since Last Report: 10
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Symbol not found: __ZN3JSC6JSCell16getConstructDataEPS0_RNS_13ConstructDataE
Referenced from: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
Expected in: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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Binary Images:
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0x7fff843d4000 - 0x7fff84592fff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <4274FC73-A257-3A56-4293-5968F3428854> /usr/lib/libicucore.A.dylib
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0x7fff84647000 - 0x7fff84658ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x7fff84689000 - 0x7fff85083ff7 com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff850e5000 - 0x7fff85108fff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff851ab000 - 0x7fff851c2fff com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff85444000 - 0x7fff85449ff7 com.apple.CommonPanels 1.2.4 (91) <8B088D78-E508-6622-E477-E34C22CF2F67> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8544a000 - 0x7fff854cfff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff857ac000 - 0x7fff857befe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <30FE378B-99FE-8C7C-06D0-A3AA0A0A70D4> /usr/lib/libsasl2.2.dylib
0x7fff857db000 - 0x7fff857dfff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
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0x7fff859a1000 - 0x7fff859a7ff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
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0x7fff85dee000 - 0x7fff85deeff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff85fc4000 - 0x7fff86017ff7 com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8601a000 - 0x7fff86026fff libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <9AB864FA-9197-5D48-A0EC-EC8330D475FC> /usr/lib/libbz2.1.0.dylib
0x7fff8607c000 - 0x7fff860e6fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff860e7000 - 0x7fff86147fe7 com.apple.framework.IOKit 2.0 (???) <2D2A51AA-4021-0F64-BE58-B0ED5388D899> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff861a3000 - 0x7fff861b2fff com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff861b3000 - 0x7fff861c2fff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
0x7fff862f9000 - 0x7fff8631eff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff86928000 - 0x7fff86933fff com.apple.corelocation 12.3 (12.3) <A6CFB410-2333-8BE3-658B-75A93C90A9CC> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff871cd000 - 0x7fff872a1fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x7fff87778000 - 0x7fff87791fff com.apple.CFOpenDirectory 10.6 (10.6) <401557B1-C6D1-7E1A-0D7E-941715C37BFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff87792000 - 0x7fff87a1cfff com.apple.JavaScriptCore 6534.51 (6534.51.21) <848CAF7C-CDC4-A280-378C-24A701BA6F1A> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff87b44000 - 0x7fff87b44ff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff87b45000 - 0x7fff87b8cff7 com.apple.coreui 2 (114) <923E33CC-83FC-7D35-5603-FB8F348EE34B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
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0x7fff87f3b000 - 0x7fff87f3bff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <4CCE5D69-F1B3-8FD3-1483-E0271DB2CCF3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff881c5000 - 0x7fff88244fe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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0x7fff88451000 - 0x7fff8849dfff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x7fff8849e000 - 0x7fff8849eff7 com.apple.Carbon 150 (152) <23704665-E9F4-6B43-1115-2E69F161FC45> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff884a1000 - 0x7fff884a7ff7 com.apple.DiskArbitration 2.3.1 (2.3.1) <FD5CF2E6-E5FF-1E2A-37E0-304722DA15E1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8850b000 - 0x7fff88512fff com.apple.OpenDirectory 10.6 (10.6) <4FF6AD25-0916-B21C-9E88-2CC42D90EAC7> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff887cf000 - 0x7fff8886ffff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff88d2f000 - 0x7fff88e14fef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff88e5d000 - 0x7fff89e8eff7 com.apple.WebCore 6534.51 (6534.51.22) <7B51D5D9-55E4-610C-0FBD-E04C9D3F87BA> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff89e8f000 - 0x7fff89f0bff7 com.apple.ISSupport 1.9.7 (55) <BAE839AB-9DBD-FB23-F1F1-39445F04D8DA> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
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0x7fff8a1eb000 - 0x7fff8a206ff7 com.apple.openscripting 1.3.1 (???) <9D50701D-54AC-405B-CC65-026FCB28258B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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many thanksThanks for having a look and hopefully this file will get to you
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Process:
Safari [11174]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
6.0.4 (7536.29.13)
Build Info:
WebBrowser-7536029013000000~1
Code Type:
X86-64 (Native)
Parent Process: launchd [680]
Date/Time:
2013-12-31 14:55:33.728 +0000
OS Version:
Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:
1255 sec
Crashes Since Last Report:
275
Per-App Crashes Since Last Report: 2
Anonymous UUID:
8A8131B8-C9B0-4A48-B96C-8D0A985A6BA4
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
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dyld: launch, loading dependent libraries
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Reason: image not found
Binary Images:
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0x10639e000 -
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Network Service: Built-in Ethernet, Ethernet, en0
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Parallel ATA Device: MATSHITADVD-R UJ-85J
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 7
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd300000 / 3
USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0xfd320000 / 6
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd100000 / 2
USB Device: LaCie Hard Drive USB, 0x059f (LaCie), 0x1018, 0xfd110000 / 8
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd140000 / 4
USB Device: Cruzer Blade, 0x0781 (SanDisk Corporation), 0x5567, 0xfd130000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8206, 0x7d100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8240, 0x7d200000 / 3 -
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Please read these and proceed accordingly:
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
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