Safari will not connect to Internet after Mountain Lion update
Please help!!!
I recently updated to Mountain Lion from Snow Leopard and for a few days, everything seemed to work well & seamlessly!
However, on starting up my MacBookPro today, I cannot connect to the Internet.
I continually receive the error message "Safari can't connect to the server"
I have run diagnostics and my connection is fine, with a full wifi signal.
My iPad, iPhone & iPod all connect perfectly and my router has been unchanged and untouched!
I'm not the most computer-literate person in the world but would appreciate any possible help and advice!
My MacBookPro has the following:
Processor: 2.66 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 9400M 256 MB
Software: OS X 10.8 (12A269) Mountain Lion
Many thanks!!!
Robin
When I try and open it, windows puts up a box saying that windows 7 has a problem with Safari and will not open?
Fingers crossed, your Windows 7 will have been recording some additional information about those.
First, open your Action Center and expand "Maintenance". Click "View reliability history":
Once the reliability report has been generated, look for Critical events for Safari generated at the time of the "Safari has stopped working" messages. Doubleclick the name Safari in the critical events. (Don't click View solution.) Here's a screenshot showing what to doubleclick:
You should see something that looks like the following screenshot:
Copy and paste the contents of the problem report into a reply here. For example:
Description
Faulting Application Path: C:\Program Files (x86)\Safari\Safari.exe
Problem signature
Problem Event Name: BEX
Application Name: Safari.exe
Application Version: 5.34.55.3
Application Timestamp: 4f6ba239
Fault Module Name: StackHash_7100
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 7d3a1240
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 7100
Additional Information 2: 710027e7a8d30022e5e0ee529f40121f
Additional Information 3: 5158
Additional Information 4: 5158ee4164428f7b514a5e7ee9654f7c
Extra information about the problem
Bucket ID: 2871481836
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First, open your Action Center and expand "Maintenance". Click "View reliability history":
Once the reliability report has been generated, look for Critical events for Safari generated at the time of the "Safari has stopped working" messages. Doubleclick the name Safari in the critical events. (Don't click View solution.) Here's a screenshot showing what to doubleclick:
You should see something that looks like the following screenshot:
Copy and paste the contents of the problem report into a reply here. For example:
Description
Faulting Application Path: C:\Program Files (x86)\Safari\Safari.exe
Problem signature
Problem Event Name: BEX
Application Name: Safari.exe
Application Version: 5.34.55.3
Application Timestamp: 4f6ba239
Fault Module Name: StackHash_7100
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 7d3a1240
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 7100
Additional Information 2: 710027e7a8d30022e5e0ee529f40121f
Additional Information 3: 5158
Additional Information 4: 5158ee4164428f7b514a5e7ee9654f7c
Extra information about the problem
Bucket ID: 2871481836 -
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