Safari won't let me change printer paper size

Question

I am having a bizarre problem printing USPS labels from Safari. For some reason it shows my paper size as 13x19 in the printer dialog and there is no way I can change this (I tried in the printer driver and through System preferences and the changes would not "take"). I have three HP printers and only one of them can print 13x19 paper. I tried changing the default paper size on all three printer drivers but they all will only show 13x19, so if I try to print a 8x11 document on any of the printers, it won't print scaled normally to 8x11 paper - instead I get large font prints that are cut off. I tried different "scale to fit" settings in the drivers and nothing worked.
Finally, I switched to Firefox and it worked perfectly!
Interestingly, when I try printing a normal webpage from Safari, it WILL print on 8x11, but not a USPS label!
If anyone can help I would greatly appreciate it.
Thanks
Peter

Answer 1

Safari won't let me customize a new computer on the Apple store website.
Try emptying your Safari cache. From the Safari menu bar click Safari > Empty Cache
If that doesn't help, go to the menu bar again, click Safari > Reset Safari
Select the top 5 boxes, click Reset.
Quit then relaunch Safari, try the Apple Store    http://store.apple.com/us
If you have installed any extensions, back to the menu bar, click Safari > Prefereces then select the Extensions tab. If you have any installed, turn that OFF, quit then relaunch Safari to test the store.
And make sure Java is enabled in Safari > Preferences - Security
edit by: cs