Safari wont start up brand new iMac!

just unpacked my brand new imac and safari wont start up.
everything is working fine all the updates are done only safari!

You've got 90 days of Apple telephone support. You can find the number here. If in the US the number is (800) APL-CARE (800-275-2273)

Similar Messages

Brand new iMac 24 inch does not start

I went to best buy and bought the 24 inch 2.66 GHz iMac. We loved it when the apple guy gave us a demo. I brought the brand new iMac home and set it up. Pushed the power button - IMac does not power on. Tried diff options like changing plug socket, extension cord, removed and replaced power supply from back of iMac, but didnt work.
After an hour, I took the thing back to Best buy and they replaced it with a new one. Now this new one started right away and we really love this computer. Browed until late night, put it on sleep before going to sleep. Woke up in the morning, checked email and did some more browsing before I put it back to sleep and went to take a shower. After I come back and try to turn it ON, it wont turn ON. No matter what I did except this time I did not remove the power supply from the back of the Mac.
I called in for apple support as I was extremely concerned. The support guy asked me to hold the power button for 5 secs and try to power it back again. Nothing, didnt work. Next he asked me to remove all connections as well as the power supply from the back of the Mac and then turn it on. Lo and behold, came back up.
I asked the support guy as to what the heck is the problem and if this type problem has been reported earlier - he said he cannot comment on that. I really like this computer, but I am concerned as to its reliability. Anyone had similar problems? What was the problem and what did you do?

What the guy did was have you reset the SMC, the System Management Controller. It controls things like startups, shutdowns and sleeping.
Is the iMac plugged directly into a three prong wall outlet or are you using an extension cord or a cheat adapter? If you are using an extension cord, then it needs to be a proper three pronged utility cord and not a simple cord with a cheat adapter.

HELP! brand new iMac froze during firewire transfer and won't start!!!

During my setup for my brand new iMac I follwed the directions and connected my iBook via firewire to transfer my files. I noticed after a while that my iMac was frozen on "45 minutes remaining" and the blue line wasn't wavering a bit, and after over half an hour it hadn't moved. I powered off the iBook, and still nothing happened to the iMac screen--it remained frozen. I went to the guidebook and nothing seemed to work, so I powered off and on again, only to get a flashing question mark. All this and I just bought the darn thing tonight!
Help! Anyone know what happened and more importantly how to fix it?
Thanks.
Lindsay

it sounds like the iBook went to sleep during the transfer or at least it's hard drive spun down.
what you need to know is hope that simply booting from your install DVD will let you repair the iMac's hard drive. You could also try booting holding down the Command S keys on startup and when you get to the Single User Mode command line prompt follow the directions there for running fsck to repair your hard drive.
Do you have a FW hard drive? Can you copy files from iBook to FW and then from there to iMac?
And, it is always nice to have a FW emergency/backup hard drive. The iMac needs a different partition scheme to be bootable from FW than the iBook does, but you can create the proper partition type etc from a Tiger Installer and put OS X on FireWire, then see if you can backup and repair your iMac's hard drive.
MicroMat's TechTool Pro 4.5.1 is now shipping and is compatible, Universal Binary and bootable. Always good to have some 3rd party utility handy.
If you are just starting out, you probably don't have much if anything installed yet, so you may want to just erase your iMac drive and restore to what it was. That would be the easiest if Disk Utility won't repair it.
Instead of powering off the iBook, I would have tried to force quit whatever was running, like Migration Assistant.

My brand new iMac won't start up now and I've only had it 3 weeks...

my brand new iMac has worked for 3 weeks, then all of the sudden won't start. It shows the apple icon and the spinning wheel but never gets past that screen. We already formatted our old iMac to sell it so I really need to recover this. Any ideas on how to get it to get past this screen? I already tried safe mode but it went to this apple logo and spinning wheel icon after the bar

2nd. This is a warranty issue.
You realize this is a forum of other comsumers right?
Grant

How do i make Google my home page in safari on my brand new iMac?

How do I make Google my home page in safari on my brand new imac?

Muddling through as a brand new mac user!!
Apple - Support - Mac Basics
Beginner's guide to Mac OS X :: TechLife
Guides that help you learn to use a Mac - Switch To A Mac Guides
Switched: The Convert's Guide to the Mac and OS X - MakeUseOf
Free Mac Manual - Mac Help and Tips You Can Use - MakeUseOf\
OSXGuide.com :: Mac OS X news,mac tips, mac tools, and free ...
If you wish to $:
OS X Mavericks: The Missing Manual - O'Reilly Media
Cheers.

Snow Leopard brand new iMac, several user accounts: some Safari pages show aaaaaa instead of text for only one of the users

Snow Leopard brand new iMac, several user accounts: some Safari pages show AAAAAAAAAA instead of tex, but for only one of the users

Check out this thread. https://discussions.apple.com/message/11938010#11938010

Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce

Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.

If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins.

Brand new iMac kills home network

I have a home wi-fi network with a BT Voyager 2100 router and several PCs and laptops. All works fine. So today - I power up my brand new iMac and the home network stops. IE and Firefox on the PCs give "unable to find xxxx" error messages. I have tried the iMac with both wireless and ethernet connections to my router - same result. Safari on the iMac simply does nothing, blank screen. To get my internet back I have to power off the iMac and then re-start the router several times. Eventually all is well again. How do I get my iMac to work with a BT Voyager 2100 router?

update to my post - an old iMac G4 works just fine. So I guess that basic connectivity between iMac technology and my router is OK... so why does a brand new iMac give problems ?

PSE 8 wont install on my new imac

Hi Ankush,
I see you have helped so many others and am hoping you can help me too. I am starting a new thread as you requested.
I had PSE 6 installed on my old mac G4. I transferred everything by a firewire cable to my brand new imac. PSE 6 wont work on my new imac so I upgraded and bought PSE 8 which wont install. I get 95% through installation and it fails stating "error 2".
I have uninstalled (using the adobe uninstallers) PSE 6 & PSE 8.
I ran the analyzer and it said to run the clean program (I did for CS3 and CS4). It also stated that Minion Pro-Bold font was a problem. I cant find it under the font section. PSE 8 still wont install.
Thank you!
Debbie

Hi Debbie,
Ok. So let us go step by step:
1. Uninstall PSE 8 again from your machine through Applications/Utilities/Adobe Installers/Uninstall Adobe Photoshop Elements 8.app
2. Now browse through the below location on your Hard Disk
<Macintosh HD>/Library/Fonts/
Check if there is any empty/non-empty folder present here saying "Minion Pro-Bold" ? If yes, then move that folder on your desktop.
If not, and say there is a font file present in this location saying Minion Pro-Bold.otf, then move that font file on the desktop.
3. Now try to install PSE 8 again.
4. If it works, hooray, our problem is resolved, go ahead and delete the empty/non-empty folder which you copied on desktop in step 2. If there is a font file(.otf format) which you moved on desktop then ypou can move it back inside the Fonts folder.
5. If it doesnt, then please attach the installer log file which can be located at below location to this forum thread, I will look into it more closely then:
<Macintosh HD>/Library/Logs/Adobe/Installers/"..Adobe Photoshop Elements 8...gz"
<Macintosh HD>/Library/Logs/Adobe/Installers/"..Uninstall Adobe Photoshop Elements 8...gz"
(If there are multiple log files in the above location, then please attach the one having latest timestamp.)

Mavericks on brand new iMac is very slow

I have a brand new iMac with the basic configuration and the latest version of Mavericks. I use iLife, iWork, Photoshop, Office, Dropbox and Mailplane as the main programs but it is very slow. I did not restore from a Time Machine backup and installed all programs and files separately but I often get the beachball and the computer is often very slow, it also takes a while to start up. Is there any way to see what is slowing everything down?
When I look at the activity monitor there are hundreds of processes but kernel_task always seems to be using 700mb+.
Any ideas would be hugely appreciated.

Hi, thanks for helping. Here are the results from your program.
In response to the other poster's question the beachball happens with iMOvie, iPhoto, Mailplane and photoshop.
Thanks..---
Hardware Information:
          iMac (21.5-inch, Late 2013)
          iMac - model: iMac14,1
          1 2.7 GHz Intel Core i5 CPU: 4 cores
          8 GB RAM
Video Information:
          Intel Iris Pro - VRAM: 1024 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 6:34:53
Disk Information:
          APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209,7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999,35 GB (548 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. FaceTime HD Camera (Built-in)
          HP Deskjet D2300 series
          Western Digital Ext HDD 1021 2 TB
                    iTunes backup (disk2s1) /Volumes/iTunes backup: 1,1 TB (142,21 GB free)
                    Archive (disk2s2) /Volumes/Archive: 900,26 GB (490,8 GB free)
          Western Digital Ext HDD 1021 2 TB
                    iMac backup (disk1s1) <not mounted>: 899,97 GB
                    iTunes (disk1s2) <not mounted>: 1,1 TB
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.SwitchBoard.plist 3rd-Party support link
          [System] com.bombich.ccc.plist 3rd-Party support link
          [System] com.bombich.ccc.scheduledtask.B7A50B7A-D119-42A1-8C3E-EDF408B7B87E.plist 3rd-Party support link
          [System] com.bombich.ccc.scheduledtask.DC273830-C535-44B5-B601-D0F0504330F4.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.bombich.ccc-user-agent.plist 3rd-Party support link
          [not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          Mailplane 3
          TinyGrab
          Dropbox
          TextExpander
          Skype
Internet Plug-ins:
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
          AdobePDFViewer: Version: 10.1.1 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
          1Password: Version: 4.1.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
          Flash Player 3rd-Party support link
          Java 3rd-Party support link
Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          dynamiclinkmediaserver:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 930.71 GB Disk used: 420.35 GB
          Destinations:
                    iMac backup [Local] (Last used)
                    Total size: 838.16 GB
                    Total number of backups: 21
                    Oldest backup: 2014-01-05 03:58:08 +0000
                    Last backup: 2014-04-13 19:28:15 +0000
                    Size of backup disk: Too small
                              Backup size 838.16 GB < (Disk used 420.35 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               3%          iMovie
               3%          PhotoStreamAgent
               3%          iPhoto
               1%          iTunes
               1%          WindowServer
Top Processes by Memory:
          901 MB          iMovie
          688 MB          Finder
          483 MB          iPhoto
          442 MB          iTunes
          295 MB          com.apple.MediaLibraryService
Virtual Memory Information:
          99 MB          Free RAM
          3.50 GB          Active RAM
          3.42 GB          Inactive RAM
          860 MB          Wired RAM
          5.94 GB          Page-ins
          103 MB          Page-outs

Problems with brand new iMac

I have a brand new iMac and my safari can't open my gmail my faceboook, can't dowload flash player because something with the antivirus, can't set my account on appstore, icloud! This never happend and I been using mac for 15 years

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Brand new iMac freezes constantly! Updates aren't helping!

Hello everyone,
This past Sunday I bought a brand new iMac intel Core 2 Duo with a 250 GB HDD and 1 GB of RAM. At home I set it up with my SAMSUNG 1080p 22" monitor, Apple bluetooth Keyboard and mightymouse, and a Western Digital 350 GB HDD hooked up via USB. I was excited to finally jump on the intel-based Mac bandwagon, as well as experience dual monitors for the first time.
That was Sunday. Tuesday evening I was watching "Rome" on itunes on my Samsung monitor while surfing the web with Omniweb on the iMac monitor. All of sudden, everything locked up. I was able to move my cursor, but nothing responeded to my clicking. I hard booted the system and loaded everything I had going again, and sure enough, it locked up a few moments later. I ran system update, updated everything, then restarted. Time went by and although not immediatly, later that night it froze up on me again.
Fast forward to last nite, and the freezing reached and all time high. 5 times. Each time was when I had a browser open in my iMac window and I had Quicktime playing in my Samsung monitor. I was watching a sports program, with the player fit to the screen.
I have read many posts about intel iMacs freezing late last year, but there was a firmware update that evidently fixed that. I have this update installed, and I have had no luck. I have even contacted Apple Care via phone where I got instructed to unplug everything, plug it back in, start in safe mode, and delete cache. That didn't help me out at all. Am I right insuspecting I have a faulty Video card? I just ordered 4GB of RAM, could this be a RAM issue?

When diagnostics are run on a freezing computer and nothing shows, I'll put the program into a testing loop because this means one of two things: the issue is heat related so running the diagnostics several more times will bring on the heat so that the issue shows up or the installed RAM is marginal, just flaky enough to show up now and again but not so far off that a run through of the memory test catches it on the first run.
As I said in my original post, memory is always a suspect in a freezing or kernel panicking computer. And it does tend to top my list. But from what you describe I'm not quite willing to say, "Why don't you just wait until the RAM upgrade arrives?"

My brand new iMac track pad reverted to a system preference option that doesn't allow gestures to work or be restored, any suggestions?

I purchased a brand new IMac 21 inch a few weeks ago and restored it to my macbook pro. A few days later the gestures on the track pad stopped working. After listening to the advice of apple support and wasting a number of hours without success, I decided to restore the computer to new and start fresh. The outcome was the track pad worked just fine. I noticed the system preferences track pad choice provided options that I didn't have before. All worked fine and of course from their I migrated apps and documents from my time machine. a few days later I plugged my ipod in and noticed the track pad was not working.
Having spent another two hours with apple support, they concluded they would call me back as they agreed that the system preferences setup for the trackpad had reverted to an older version.
I am not certain if migrating the apps folder had anything to do with this and am waiting to hear back. I am tempted to restore the machine to new again and see if that restores the track pad system preferences. If it does I will avoid migrating any files to see how long the track pad works. I have my docs, photos, and other critical folders backed up individually on a separate drive. Let me know if anyone has experienced a similar problem. Thanks!

Have you tried all of these?
1. Pressing the Eject key while opening the iMac.
2. Pressing the Eject key while closing down the iMac.
3. Holding down the Option key while restarting the iMac.
4. Using Disk Utility to try to Mount, Repair and Eject the disk.
5. Holding down the Mouse while restarting the iMac.
6. Pressing the O and F keys while closing down the iMac.
7. Opened Applications > Utilities >Terminal and typed in 'drutil tray eject'.

Can't partition HD with Bootcamp Assistant on brand new iMac

I just got a 27" 1TB brand new iMac three days ago. After copying over all my files from my previous computer (PC), installing some software packages and configured the Mac the way I want it, yesterday I wanted to partition 80GB out of remaining 330GB with bootcamp assistant to install Windows 7. After one hour it stopped with an error message that it wasn't able to move some files and I would need to re-format the HD and start again.
Is there really no other way? It took me two days to get to where I am.

It should only take less than a minute.
So just use OS X software to clone what you have to another hard drive, then do an erase and restore.
And backup before starting is at the top of the list of things to do to prepare.
http://www.apple.com/support/bootcamp - re-read the pdf guide linked at the top and other tech articles.
And you really do want bootable clone image of Mac OS anyway, in addition to or in place of TimeMachine, so no loss in doing so. It isn't as if you will lose or have to redo.
It needed contiguous free space and no files at the end of the disk. But installers and updates do scatter files and fragment free space a lot and can leave files locked where they can't be moved.
SuperDuper
Carbon Copy Cloner
iDefrag
iPartition
Apple Disk Utility Restore
And you can have OS X on multiple hard drives, plus it really helps for doing the type of maintenance and repairs needed for updates and proper running.

Brand New imac ... dead in the water ... SOS

I just opened up my brand new imac 3.06 duo core yesterday, started it up, all ok. Today I transfered all my settings from my old G4 using firewire and the Migration Assistance in the utilities folder. After transferring data, restarted imac and that's where the problem begins... It will not restart. Every time I restart it stays on the white screen with the grey apple and the clock spinning below it. I tried restarting holding down the D key and then selecting my start up disk, I also tried installing the software disk and reinstalling the software, no luck. What I need to do is do a complete erase and install back to factory settings. Any ideas? When I put in the disk it is not giving me any options.

HI Dale,
I transfered all my settings from my old G4 using firewire and the Migration Assistance
If you transferred files from a previous PowerPC Mac to your newer Intel based iMac using the Migration Assistant, that could account for these problems To see if you have apps that require Rosetta, go here; Intel-based Mac: How to tell if an application is Universal
I tried restarting holding down the D key
Booting while holding down the D key will run the Apple Hardware Test. To prompt the Startup Manager window, boot while holding down the Option key.
What I need to do is do a complete erase and install back to factory settings. Any ideas? When I put in the disk it is not giving me any options.
Insert your install disc while holding down the C key.
If you cannot boot from your install disc, try booting in Safe Mode
You can run Disk Utility (Applications/Utilities) to check the startup disk for errors. Restart by going to the Apple Menu/Restart.
Carolyn

Safari wont start up brand new iMac!

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