Safely Remove Drive Icon Dead

For a while now, when I right or left click on the system tray icon thing to stop any connected USB drive nothing happens - the list of drives doesnt show.  If I left click, the icon flashes, but nothing happens. 
Searching around, some people have the same issue, but no solution.
I found if you go into the device manager->Disk drives->my drive->properties-policies, change it from "quick removal" to "better performanc" it gives you a handy link to "safely remove hardware".  This pops up the correct dialog and shows both my external USB drive and also the internal DVD drive.  however, if I try and stop the drive, it always fails, even though indexing is turned off, no programs are accessing it, and no file explorers are open.
It sucks.  I dont know if its a microsoft thing or a driver thing.  I have all the latest drivers as of 3 months ago.

You can configure the toolbar to "Always Hide" or "Hide When Inactive" that specific icon. Press "Start" and right-click at the top of the menu icon...in the blue area. Pick "Properties"....choose "Taskbar", then pick "Customize". Find the "Safely Remove Hardware" icon and to the right, you can choose three options. Pick "Always Hide" and then "Apply", then "O.K."....
If you are not enabling Spread Spectrum in BIOS, then no reason to configure jumper settings on WD drive either.

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