SahrePoint 2013 Server & Project Server 2013 - Notifications and reminders are not received by certain users

Dears,
We have recently implemented MS EPM 2013 where we started to face some strange behavior with the standard alerts and reminders sent from the system.
Minor number of the users (with different levels of privileges from administrators to team members) are receiving emails and alerts normally (either when they are assigned on project schedule tasks or SharePoint list items alerts) without any issues however
the. on the other hand the other majority number of resources are not receiving any kind of alerts from the system (neither from Project Server Nor from SharePoint).
knowing that, all the resources/users have their emails configured properly, and their other attributes are almost the same for all users. all the emails are stored on the same exchange server.
Anyone can help on this please.
Appreciate your cooperation.
Ibrahim Al-Masri Technology Manager at MethodCorp

Thanks Dinesh,
Actually the users have this global permissions configured for them and yet they weren't receiving emails.
We Just could solve this puzzle, all what we needed to do is to configure the
RBS for the majority for the users who weren't receiving emails.
Welcome to EPM 2013 UN-unannounced changes.
Ibrahim Al-Masri Technology Manager at MethodCorp

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During the Enterprise project’s file save and publication we have the following sharepoint 2013 log messages:
07.31.2014 12:43:17.22 Microsoft.Office.Project.Server (0x0358) 0x3D5C SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope
(Persisting list changes). performing time =376.068676326181 22dca99c-4696-70f1-e9e2-06851d0bcffd
07.31.2014 12:43:17.69 Microsoft.Office.Project.Server (0x0358) 0x3D5C SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope
(Persisting list changes). performing time =361.652807828928 22dca99c-4696-70f1-e9e2-06851d0bcffd
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Thank you in advance,
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Regarding my topic, I also said that every time when sync works it updates All items from project’s plan at Project Server to corresponded task’s list at SharePOint server. Inspire of the fact that you changed only One task or group /
all of them at your project’s plan.
And it seems to me and my colleagues that it’s probably (maybe) a “bug” at the product. Here is what we have if looked a little bit closer to the code:
Share Point determines what task to sync from Project’s plan to sharepoint list. To do that sharepoint needs to know was that task changed or not, based on the following fileds (check SQL stored procedure “[MSP_READ_TASKS_FOR_SYNCRONIZATION]”):
TASK_UID    TASK_NAME    TASK_START_DATE    TASK_FINISH_DATE    TASK_PCT_COMP    TASK_PARENT_UID    TASK_OUTLINE_NUM
WSS_LISTITEM_UID   TASK_ID    TASK_IS_ACTIVE
We noticed that at any case synchronization performs for all tasks, EXCEPT the ROOT one. Then we looked at the comparison of TASK_PARENT_UID field. So sharepoint compares TASK_PARENT_UID with ParentID (this is internal name for lookup
field “Tasks” at the Sharepoint, and it stores their values at the format "ID;#Title").
And comparison performs like following:
SharePoint looks for Task at the Tasks’s list corresponded to Project’s plan with ID represented at the TASK_PARENT_UID field. Then it takes SharePoint ListItem ID (“int” type) and store it to the “num” parameter;
num = this.GetCachedListItemByUniqueId(listItem.ParentList, nullable.Value).ID;
2.Then it compares “num” with task’s “ParentID” at SharePOint as follow with operator “!=”:
((SPItem) listItem)["ParentID"] != (System.ValueType) num
3. If comparison was success (true) – then it tell us that values (at the Project’s plan for tasks) was changed, then it need to be synchronized. Corresponded Method setup “true” flag, and then returns it.
The “bug” is that this expression at the Step 2 will always return “true”, because in fact it compares “string” (see above – that this is lookup field at SharePoint side)
with “number”. For example if the parant task ID is “55”, then we get:
"55;#Task 1" != 55
And by the rules of .Net the “string” will never equal “number”
Furthermore this is approved by the SharePoint logs:
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So at any case of publishing project’s plan we always get that note at the logs for tasks that have Parent task, and we have Parent for all of them EXCEPT the ROOT one, exact logs represented further:
10/15/2014 02:37:32.26    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server    Sharepoint Integration    ado0d
Verbose    Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.62    Microsoft.Office.Project.Server (0x07D8)    0x06E8
Project Server    Sharepoint Integration    ado0d    Verbose
Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.63    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server
Sharepoint Integration    ado0d    Verbose
Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.67    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server
Sharepoint Integration    ado0d    Verbose
Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.69    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server
Sharepoint Integration    ado0d    Verbose
Setting ParentID to 5    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d
The following is the complete Method’s code from the corresponded reflector:
private bool UpdateParentID(DataSet taskDS, DataRow row, SPListItem listItem, Dictionary<Guid, SPListItem> redoEntries)
bool flag = false;
int index = taskDS.Tables[0].DefaultView.Find((object) DataRowExtensions.Field<Guid>(row, "TASK_PARENT_UID"));
if (index >= 0)
Guid? nullable = DataRowExtensions.Field<Guid?>(taskDS.Tables[0].DefaultView[index].Row, "WSS_LISTITEM_UID");
int num = -1;
if (listItem.Fields.ContainsField("ParentID"))
if (nullable.HasValue)
try
// STEP 1
num = this.GetCachedListItemByUniqueId(listItem.ParentList, nullable.Value).ID;
catch (ArgumentException ex)
if (redoEntries != null)
if (!redoEntries.ContainsKey(DataRowExtensions.Field<Guid>(row, "TASK_UID")))
redoEntries.Add(DataRowExtensions.Field<Guid>(row, "TASK_UID"), listItem);
//STEP 2
if (num != -1 && ((SPItem) listItem)["ParentID"] != (System.ValueType) num)
((SPItem) listItem)["ParentID"] = (object) num;
ULS.SendTraceTag(845443U, (ULSCatBase) ULSCat.msoulscat_PS_ProjectSharepointIntegration, ULSTraceLevel.Verbose, "Setting ParentID to {0}", new object[1]
((SPItem) listItem)["ParentID"]
//STEP 3
flag = true;
else if (((SPItem) listItem)["ParentID"] != null)
((SPItem) listItem)["ParentID"] = (object) null;
ULS.SendTraceTag(2495056U, (ULSCatBase) ULSCat.msoulscat_PS_ProjectSharepointIntegration, ULSTraceLevel.Verbose, "Resetting ParentID to null");
flag = true;
return flag;
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