Sainsburys gift card still not received after 45 d...

Afternoon, same detail as user lpot in the post below.
Now nearly two months since I signed up and still no card, no communication, no nothing. BT more than happy to take my Direct Debits though.
Surely there is a more efficient way for BT to assist customers, rather than expecting the mods of this forum to personally intervene. Why is there no phone number which we can call for card issues?
Grateful for some advice.

Hi Dickydavis,
Welcome to the community forum. I be able to look into this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Sainsburys gift card still not received after 45 d...

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