Sainsburys

Hi i got connected last october and i am still waiting for my £50 sainsburys voucher ?? How long do you have to wait??

toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

  • Missing Sainsburys Voucher / Topcashback

    Afternoon. Like a few others I signed up for BT Infinity/TV/Phone package hoping to take advantage of the offer of £100 of sainsburys vouchers but am yet to recieve anything. Shame - would've been handy for the xmas turkey. I signed up on the 14th September, and the engineer visit was on the 8th Octover (had to do the BT TV myself as the engineerf advised he "wasn't multiskilled'). I''ve registered for the vouchers via the correct link but alas no joy.
    I raised the order on line via Topcashback, which should have also entitled me to £110 cashback, but that has been 'declined by BT'. At the time of the order I had no BT products (phone or broadband), therefore couldn't be considered as renewing anything, and should only be considered a new customer. I immediately raised a ticket with Topcashback to investigate, but that's taking an age (request is with BT) so I'd really appreciate it if a moderator could look into this and the missing sainsburys voucher query.
    Please let me know what information is required and how best to pass it on.
    Many thanks.

    Having problems with your Sainsbury's Gift Card??
    If you have any difficulties claiming or receiving your gift card you can contact us online or by calling 0800 731 0286 (you'll need to select option 2).
    This comes from BT website, number is UK based.
    It seems BT have internally altered some orders for unknown reasons, this has meant internally different order numbers have been raised, these then don't match records for QUIDCO, TOPCASHBACK and Sainsburys Giftcards. They need to overide the system!!!!
    This has sometimes been doen if the original changeover day has had to be delayed or if phone calls and broadband ended up changing over on different days.
    Hope this is of some help.

  • Re: Blank Sainsburys gift card

    Sent a £50 sainsburys gift card after much complaining, phone calls etc. Got to the checkout at Sainsburys today with a trolley full of shopping at one of the busiest times of year  only to find that BT had not activated the card and there was nothing on it.
    I cannot tell you how embarressed and angry I was. Can you get nothing right BT. I still have 12 months to run on my phone, broadband and TV package and I am already champing at the bit to leave and move to Sky. 

    I have asked a moderator to provide assistance, they will post an invite on this thread.
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    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • SAINSBURYS VOUCHERS STILL NOT RECIEVED bt worst is...

    bt is the worst company i have been with heres the problems
    signed up for bt had to pay a deposit off 40pounds   even tho i have a great credit history i assumed i would get that back with in a month but found out i will recieve that back in  6 months ... what a joke !!! second off my activation date was the 21st august ... a week later money goes missing from my bank ... bt have billed me on the 21st august ....my bt bill kept saying the next bill was 21st sept  so bt have charged me a month in advance for services ,,,, the most annoying thing is the sainsburys vouchers witch i have still not recieved after a month off being with bt ... i speak to chat they tell me to ring i ring bt they say they dont know about it ... before anyone ask i signed up for the vouchers on activation day .. the speeds i get are a joke i get 8mbits and im across the road from the bt exchange .... bt are a nightmare and i hope anyone reading this doesnt join this crappy isp ... join sky there much better

    All I can say is good luck finding any phone or broadband provider who doesn't charge monthly (or quarterly) in advance.  It's the industry standard and always has been.
    BT are terrible at actually delivering the Sainsbury's vouchers.  If you've claimed, but haven't got them, it's time to start complaining.

  • Sainsburys Voucher won't let me apply

    Tried to apply for my sainsburys voucher after BT infiniity was installed.  Asks for order number or VOL number from my emails. The order number says it should start with 7 and 11 letters but the only order number I have is alot longer than that and there is no VOL number stated.  I have filled in the form that I am having difficulty but no email or anything to say anyone is looking into it for me.

    Hi ajeffs,
    Welcome to the forum and thanks for posting.  Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll make sure your voucher claim is going through. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Only received £50 Sainsburys gift card instead of ...

    Hi
    My Sainsburys gift card has only just arrived in the post and upon registering it shows that i only have £50 on my card.  My order was placed on 22/06/14 and i would like the remainder of my cashback please.
    I look forward to hearing from you

    Hi maturestudent, 
    Welcome to the community and thanks for your post. 
    Can you send me over your details and I will be in touch to help. Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 
    Cheers,
    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Claiming Sainsburys gift card

    Hello, I'm not sure if i'm writing this in the correct place but i'm having trouble claiming my sainsburys gift card. Everytime i fill in the claim form it says "An exception has been raised within the callback" under the vol reference and order reference. What does this mean?
    Thanks,
    Sarah

    Hi sfarl1,
    Sorry about that, please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Missing Sainsburys Gift Card

    Hey Guys,
    My BT Infinity broadband was installed in January, but I still haven't received my £100 Sainsburys gift card (I already filled out the claim form online)
    Would anyone be able to help with this?
    Kind Regards,
    Michael

    Hi Rocdamike
    Send me an email using the contact the mods link in my profile.
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Another Sainsburys gift card post

    Hey all,
    i applied for my Sainsburys gift card on 30/1/14, the Email says please allow 45 days for it to arrive.
    Well as you can tell i havent recieved it and was wondering if anyone can help or give me a pointer as to where i might ask about it?
    F.Y.I it was for £100
    thanks

    From the Sainsbury Gift Card frequently asked questions.
    If you have any difficulties claiming or receiving your gift card you can contact us online or by calling 0800 731 0286 (you'll need to select option 2).

  • Sainsburys gift card debacle

    Having gone round and round being shoved from department to department, sending emails, talking on the phone and doing online chats BT are still refusing to pay me what they owe me. I placed my order for the full BT package of BT Infinity 2, phone and BT TV entertainment package. At the time the voucher deal was £80 for taking out BT Infinity 2 and £70 for taking out BT TV entertainment package. I am a new customer and the order was placed on the 28/08/2014. Now a gift card turned up a couple of weeks ago which i went to use, and to my surprise and embarrassment it was for only £80 not the full £150. Unfortunately it is very difficult to prove exactly what the deal was at the time. when you place the order there is no mention of how much you have earned in Sainsburys vouchers. The common answer from BT when you finally get one is like this........
    51.From 19.08.14 until 08.09.14 new to BT customers eligible for a £25 Sainsbury's Gift Card when ordering a BT Broadband package, except those ordering the online exclusive Unlimited Broadband £8/mth for 12 months package who are eligible for an £80 Sainsbury's Gift Card (with or without TV).
    52.From 19.08.14 until 08.09.14 new to BT customers to eligible for a £80 Sainsbury's Gift Card when ordering a BT Infinity package (with or without TV). Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
    Please refer to the ‘Terms and Conditions’ section at the bottom of the Sainsbury’s offer page for confirmation of this - https://www.vouchers.bt.com/offer/sainsbury
    Best wishes,
    BT.com Vouchers Team
    Now this is all well and good but no one ever mentions the BT TV part of the deal which was £70, and BT seem to have a complete mental block on this. Tracing any info on past deals is virtually impossible but i did find this on the Uswitch website....
    BT is also offering £150 vouchers with its TV Entertainment + BT Infinity 1 and its TV Entertainment + Unlimited BT Infinity 2 broadband deals.
    With TV Entertainment + BT Infinity 1, subscribers receive up to 38Mb downloads speeds with a 20GB usage allowance.
    They can also take advantage of weekend calls and a free YouView set-top box, and 20 extra channels on top of Freeview.
    The fibre broadband package is priced at £10 per month plus line rental, rising to £22.45 per month plus line rental after six months.
    TV Entertainment + Unlimited BT Infinity 2 offers the same deal on TV and home phone services, but consumers can download at even faster speeds.
    Subscribers can download at up to 76Mb and upload at up to 19Mb.
    The broadband deal is priced at £25 per month plus line rental for three months, rising to £33.45 per month plus line rental thereafter.
    Monday, 1st September 2014
    Cough up BT. This is blatent avoidance on your behalf.

    As a new fibre to the home customer i am a little annoyed that in my flat there is no option other than bt and the high fees, I signed up online and was told to phone customer services as the bt website does not allow fibre to the home orders to be placed. These are handled by  a seperate department with its own call centres etc..
    When i ordered by phone i specifically asked do i still get my £125 voucher? I was told yes and asked several times. Knowing what bt can be like i recorded the call on my mobile.
    When i finally got round to having my connection go live i went online to request my sainsburys voucher only to be told NO, i didnt order online. this came from somebody abroad who had followed the rules in an absolutestrict interpretation.
    Angrily i phoned the fibre to the home easy assist team, asking whats going on, i stated i only ordered as i was told i would get the vouchers, otherwise i have been mis sold the service and wish to cancel failing this i will take you to the samll claims court.
    The guy i spoke to went away and said yes, i will get the vouchers but they have to manally order them from the fibre to the home dept. and not the normal call centres or customer services team.
    Fibre to the home is a seprate business within bt, most of the staff know nothing about it, are not trained to advise or assist. go straight to the fibre easy assist team and you will get somewhere.
    I advise all fibre customers with fibre to the home (not fibre from the green cabinet fibre) (fibre to the home customers will know if you are one)  to hold tight go to the easy assistteam when everything is up and running and you will get somewhere. Do not waste your time dealing with the standard call centres in the uk or india they dont have a clue. You wil get the vouchers just hold tight.

  • Blank Sainsburys gift card

    Hi
               I recieved my gift card and went to Sainsburys to use it only to find it was BLANK after I got to the checkout with my goods. Phoned BT who said all they can do is record it as lost!! but I had already registered the card on Sainsburys site after finding out it was blank thinking that was what I had to do to get the gift card activated. Emailed BT and have heard nothing. Can you help sort this out? The Sainsbury website states the card has never had any amount of money posted onto it and I have a print out from the store also stating the same.
    Solved!
    Go to Solution.

    Hi Daffodil12
    Terribly sorry about this! Hope it didnt leave you stuck at the check out.
    I'll get another sent out to you.
    Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Not yet received my Sainsburys gift vouchers

    I had my BT infinity on 21st Feb and appliied for the £50 Sainsburys gift voucher the same day but not yey received them.
    How long do they normally take to arrive and how do I chase them up.? 

    They normally take up to 45 days from the date you claimed them. See link and FAQs
    https://www.vouchers.bt.com/offer/sainsburys

  • Sainsburys Voucher

    I ordered my BT broadband in September and was up and running at the beginning of October. 5 days after broadband commenicing I claimed my Sainsburys voucher online. I am still waiting to get it.
    I would chase it up but cannot fine the confirmation emails containing my Vol Reference or order number. 
    I have been late, only by a day or two, in paying last two BT bills and is fully paid up, will this make a difference to getting the Sainsburys voucher?

    Hi
    I am sorry to see you are having problems
    I suggest you contact live chat at this link they should be able to help you
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Sainsburys voucher none payment

    Quite surprised to see how many other people are having/or have had problems (shouldnt be suprised really)
    I singned up to move fromm EE to BT infinity on 21st Nov 2014 and at the time the Sainsburys voucher was valued at £100. this was one of the contributing factors that led me to choose BT.
    All of the criteria was met,
    1. I was anew customer to BT
    2. I used BT. com to apply for it
    3. I applied for BT Ininity
    I was given a service start date of 5th Dec 14, however that day came and went and was not activated, after contacting them and been told to wait a little longer, this carried on until 15th Dec when I was told during one of my many phone calls to customer services that they are unable to take over the EE line for some reason or other and that it would be quicker to put me in a second line and sort out the other one later.
    The agent told me that the other order would be cancelled and that he would re-order for me, this was done and my service went live on 21st Dec 2014 so I then applied for the Voucher only to be told that I did not meet all of the criteria for a voucher (not sure which one)
    I emailed them back explaining that they had canceled my order and replaced it when i spoke with them on the phone only to be told again that I do not meet all of the criteria required (still not sure which one)
    Very disapointed with BT over this, seems they will use any excuse possible to get out of paying what they offer.
    I am now looking to see if I can leave BT without having to pay, as I feel they have failed their side of the contract I took up with them.
    Any help on this matter would be appreciated.
    Solved!
    Go to Solution.

    Hi tbjay,
    Thanks for taking the time to chat with me again today.
    Apologies for the mix up receiving the voucher but the main thing is you've received it now.
    The problem was due to you having to cancel your original order and when my colleagues were looking at this, they were doing it on the basis of the new order placed and that's why they were saying you weren't eligible.
    Whenever I picked up your case, I went to them providing the original order reference from the order you placed online and told them to make their decision based on those details.  It's great to see from following up today that they've sent the voucher out now and that you've received it.
    All the best,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Still haven't received Sainsburys vouchers and it'...

    As above, I signed up, switching from Sky to BT Broadband and line rental at the beginning of August. I also completed the online form the day my broadband went live to claim the £75 Sainsburys voucher from BT and I still haven't received it!
    I have had 3 "live chats" and made two phone calls at added expense and it still hasn't arrived not have I been told when it will be sent. Everytime I have had a live chat or telephoned the customer services assistant just fills in the form again which I did myself two months ago!

    Hi Shellydavies81,
    Welcome and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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