Sales and Service/Profitability/EBITA Module

Where do I find this information when I'm looking in help.sap.com? I've checked in there and I can't find it and I know it must be there.
Please help.
best wishes;
Calvin

Try COPA, if COPA is configured in SAP R/3 to give EBITA.
Otherwise, you need to extract from across modules, SD, FI, PM.
Ravi Thothadri

Similar Messages

Org model for sales and service

Hi,
I have an issue while creating org model, I want to maintain organization for sales and service differently under a org unit, but in service org element when I have selected service radio button and type also as service in Function tab, it is effecting for all units, even the first org unit is also changing automatically to service.
Please clarify!
Thanks and Best Regards,
Abdul

Hi Abdul,
I tried replicating what you have mentioned in your message and it is behaving exactly the same as in your case. So I dont think it will have any impact on your root org unit.
Dont tick mark any of the options i.e sales organization,Sales office or sales group for your root unit.Just create one org unit and leave as it is by saving.
When creating sales Org: Double click the the root org unit and click on "Create". Create the required sales organization(by selecting the sales scenario(radio button) and tick mark the sales organization in the funtion tab page.
Now you have created your sales organization.
When creating service organization: again double click the root org unit and click on "Create". Create the required service organization by selecting the service scenario(radio button) and tick mark the service organization.
Now you have created your service organization.
So when you select your org unit created as sales organization and switch to service scenario(radio button) and select the root org you will see the root unit also in service scenario and also you will not see any tick mark for sales/service/marketingin the root org unit.
Reward points if helpful.
Shridhar

Determine sales and service org

Hi,
How can we get determine sales and service org both in transaction document.
I am able to determine only sales organization,
Please help me on this
regards, Panday

Hello Abhijit,
Please have a look at the link given below for a solution to your problem. The exact same question was raised in the thread as well.
Re: Sales and service organization not determined automatically
Since this is your first thread, a small advice, before you post a query on SDN, pls make sure you search for the topic on SDN. You would get a lot of threads which could help you to solve your query.
Cheers
Nayan

Would like to know what all kind of tickets we handle in Sales and service?

Would like to know what all kind of tickets we handle in Sales and service?

Check out your campsites, many have wifi available. ANd you'd just connect your devices to them.
You could also look into a device like the mifi, which is a portable wifi transmitter that connects via the cell phone network. (It's also possible if you have a smart phone that your phone will allow for tethering if your plan allows for it)
but check out the coverage maps. Especially in the south west there are massive dead spots due to mountains and sparse populations. FOr example, most of the grand canyon is one giant dead zone (kinda funny to stand there on the south rim and be surrounded by people trying to get a signal)
Granted this was a few years ago but generally, cell coverage comes with population.

I am billed 3 times for the same App. I contacted Apple Rebate Centre and ask me to call Sales and Service team at 1-800-676-2755 for assistance. When I called this number outside the US, I got a recorded message to say that this number is invalid.

I further contact the lady from the the Rebate Centre for the email of the Apples Sales and Service. She replied that they do have one. This is strange at this stone age. Can anyone help?

There is a 'Report a Problem' link below the item you have been charged for on every email receipt of your order. Have you tried that link?

Cash sales and services

Dear SAP gurus,
I should add a Service item in my cash sales order.
I created a new item type, but it seems that as I cannot create automatically a delivery for the service item, then I cannot bill my service item.
Does anyone used the functionality of cash sales with services ?
Thanks
Antonio

1) Schedule line category CD (for Service) does NOT have Item relevant for delivery. That is the reason why you do not get automatic delivery for this line item. & that is correct, as service is not supposed to be delivered (like a TV or a Washing machine)
2) You can use Cash sales process for both goods and services.
- The print out of the invoice, printed immediately when the sales order is saved, must have the details (prices etc.) of the service item too. Check this.
- In VTFA, for line item TAD, copy requirement must be choosen as Billing doc creation possible without PGI (just check which one it is by pressing F4)
- In VOV7 for BVN and TAD, Billing relevance must be B order related
3) Process would be as follows -
Sales order created with TV (TAN), Installation of TV (TAD) --> Delivery created ONLY with line item TV, Billing document created (RD03) with both line items
customer takes his goods, pays for goods and services and leaves
--> in VL02N do picking and PGI for TV --> in VF01 give sales order # and create billing document for both items.

Difference between Mobile sales and Mobile Service

Hi All
Can anybody help and explain me what are the major defferences between Mobile Sales and Mobile Service,What are the configuration settings required in Mobile Service,Because we have to start support project for Mobile Service.
Regards
Krishna

Hi Krishna,
The difference is Mobile Service is used by field technicians who provide a service to customers. Eg: an engineer who goes out to customer site to fix machinery. They can fill out the deatils on the Mobile Service application. Time spent, parts used etc..
Sales is used by sales reps, who are selling a product.
The configuration is the same for both. In fact its possible to have bothe sales and service installed on the same machine.
Regards,
Gervase

Diff. between Sales order and Service order

Hi Gurus,
Can anybody tell me what is the diff. between sales and service order? What are the customization settings will be different for the sales and service order?
Thanks in advance

Hi Devi,
Both are two different scenarios. But both are transactions having different purpose.
Sales order comes to the picture when ever any product or service are going to sale. Service order comes to the picture either after sales order processing, when ever any damage happened to the product or replacement required or in order to return the product. or Service sales scenario.
For Configuration settings please refer the Best Practices Configuration guides.
If any clarification please revert...
Reward if it helps
Johnny.

Difference between sales order and service order?

Hi Gurus
Whatu2019s the Difference between sales order and service order?
Thanks.
Kumar

Check below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm

Define key figures -incoming order, invoiced sales and credit memo in BW

Hi everyone,
I combined two ODS into one ODS from 2LIS_11_VAITM & 2LIS_13_VDITM. I want to generate reports that contain net value, cost of incoming order, invoiced sales, and credit memo'(SD module).
I tried to create some calculated key figures in BW that contain the net value and cost of incoming order, invoiced sales and credit memo. However, i couldn't find relative fields to define them.
Can anyone provide help regarding how to create those key figures in BW? Thank you.

Hello John,
I think the best way to check it out is by looking at the business content. There might be mapping already defined for the fields you are looking for. The one standing out is perhaps the net value 'ONET_VALUE'.
Please try to use as much of content KF as possible. A good approach to finding the right info-objects is by searching the business content by info-sources and marking the grouping as 'Collect before and afterwords', it should list down all the dependent info-objects.
Hope that helps.
Cheers, Ashu

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Need Single Billing Document for Materials and Services in Sales Order

Hello Friends,
I am selling FERT items and DIEN items in the Sales Order.
Document flow as follows:
Finished goods - Order-Delivery-Billing
Services - Order-Billing
In this process 2 seperate billing documents are created
i. Delivery Related Billing document for Finished goods.
ii. Order related Billing document for services.
I want to create a single billing document for both the items (FG & Services) in the sales order.
Please suggest.
Thnx.

Sorry for the delay friends.
Somebody suggested me to make services 'relevant for delivery' to ensure single billing document.
What I did were the following steps:
1. Copy Item Category TAD to ZTAD and make is 'relevant foir delivery'
2. Assign Item Category ZTAD to Sales Order type and Item Cat Group 'LEIS'
3. Go to Deliveries Item Categories and through new Entries add ZTAD. Make ZTAD relevant for Picking.
4. Go to copy control 'Order to Delivery' and insert ZTAD in Item Categories relevant for this combination.
Now when I create sales order with materials and services, they pass over to the delivery document and in the Services item, storage location/plant is greyed out. Only the picking quantity is required to be filled.
PROBLEM :
I am not getting the price of Services item in the billing document.
Billing document copies all line items (tangible and intangible) from Delivery Document
It takes the services item details/quantities etc. to VF01 but the price comes '00.00'
Any suggestions.
Is this legally viable? Someone told me its not legally correct.
Thanks.
Mohammed

Problem with sales order and Service order

Dear Guru's
We have a real problem with sales orders and service orders and how we treat these. For a project that uses a WBS, it's not a problem to manipulate SAP to give us a list of shortages (orders with no or limited supply) for each order, but for some reason our after sales orders and our service orders do not work this way.
Thanks and Regards,
Deethya.

CLOSED

How to include both items and service on Sales Orders

Hello experts,
I have a client who wants to include extra handling charges such as gift wrapping charges on their sales order in addition to regular items that is on the sales order.
If I create the sales order as a Item/Service Type ='Service'. I can select the correct G/L account for this Sales Order. But if I create the sales order as a Item/Service Type ='Item', then I can only select items and not the sales order.
The client wants to include both the items and service in the sales order. Is there a way to do this in SAP B1?
Michael

Hello Michael,
I think you may create Service type items to include both by Item Type documents.
Thanks,
Gordon

How sales and distribution and customer service are related

Respected,
I am sales and distribution consultant but at present I am working on customer service and sales and distribution simultaneously and I use to face the problems in customer service part of CRM so do they co relate with each other .

Hi Avanish,
Please note Customer Service is a combination of Sales & Distribution and Plant Maintenance. the difference in between them, it is that:-
1. Plant Maintenance is being done withing a company / plant, so billing is not get generated.
2. Customer Service is used to external customer, so billing gets done and customers settles the bill.
Thanks & Regards,
Rahul Verulkar

Sales and Service/Profitability/EBITA Module

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