Sales Office is not possible to delete in a service contract
Hi
I have set up a Service Desk solution for VAR's which worked fine for the first tests.
I then created a new contract for a new customer.
In CRMD_ORDER was the first contract set up with the following values under the tab Organisation:
Organizational Unit DK SALES DK Sales
Sales Organization DK SALES DK Sales
Distribution Channel 01 Distribution channel 01
Sales Office
Sales Group
Organizational Unit AV DK Application Management DK
Service Organization Gavdi Support Gavdi Support organisation
I then created a new contract which I could not get to default and then I noticed that the Sales Office field was automatically filled, so the data looks like this:
Organizational Unit DK SALES DK Sales
Sales Organization DK SALES DK Sales
Distribution Channel 01 Distribution channel 01
Sales Office DK SALES DK Sales
Sales Group
Organizational Unit AV DK Application Management DK
Service Organization GavdiSupport Gavdi Support organisation
The problem in short is that I am now not able to delete the value in Sales Office again.
In other words, when I delete the text does the line look like this:
Sales Office ___________ DK Sales
And when I save or press enter etc. is the field refieled with the value.
I am then no longer able to find my product with the F4 help or manualy in the "Item details" tab in CRMD_ORDER.
So I guess that I need to do some changes on my product to be able to find it or remove this value.
The product is created with Sales organisation = DK Sales and Distriputions channel = Distribution channel 01.
This is preventing my contract determination to happen.
Any help is very vecome as I am expected to go live with this monday next week..!
Best regards,
Bo Schlichting
Edited by: Bo Schlichting on Apr 20, 2010 10:54 AM
Edited by: Bo Schlichting on Apr 20, 2010 11:15 AM
Hi,
We've had the same problem for couple of years now. It's quite unbelievable that there's no solution for this. You can search for "Migrate pending" in this document:
http://docs.oracle.com/cd/E17236_01/epm.1112/readme/epma_1112100_readme.html
It's a known issue, but at least best to my knowledge, there's no answer for it. It's embarrassing that if an application duplication goes wrong (for some reason, for us it sometimes just stops at 0%), you cannot delete it. Then you explain your customers, that ok, please renew all your SmartView connections to the new application that you've managed to create.
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