Salutation in mail forms.

Question

Dear CRM gurus.
We are facing the following issue. When we want to create a mail form and when we want to create text different text elements using different salutation, we cannot use the conditions properly.
We cannot use basic conditions  for distinguishing the salutation. Once we want to use salutation from the system field TITLE_LET (Salutation) when the fields is not empty even the field TITLE_MEDI (Title) is filled. Than we want to enter text element with salutation Mr. Mrs etc. when the field TITLE_LET (Salutation) is empty. But how we can tell the CRM that it should consider or not consider u201CEMPTYu201D field? And how to tell system that when the fields TITLE_LET (Salutation)  and TITLE_MEDI (Title) are empty  use the third possibility u2013 text elements with common salutation as u201CDear allu201D. Is it possible to use different way how to do this?
And what more, when we use field TITLE_LET (Salutation) in the text element it happens that the system enter data from field TITLE_MEDI (Title) instead.
Thank you for any hints.
Best regards,
Petr

Answer 1

Hi Petr,
I've created a custom function module that creates the salutation depending on the language and country. I.e. in Germany only the academic title Dr. or Prof. are part of the salutation. In Austria every academic title i.e. "Ing." must be added. This function module is called using the BAdI CRM_IM_ADD_DATA_BADI.
Best regards
Gregor