Salve, ho un abbonamento che comprende photoshop e lightroom, ma quando apro lightroom mi dice di scaricare la versione prova o di acquistare il prodotto? perchè?

dopo averlo scaricato ha funzionato perfettamente, ma qualche giorno fa non mi ha più permesso di aprirlo perchè mi apre la pagina in cui dice di acquistarlo o scaricare la versione prova, perchè? ho l abbonamento di adobe che permette di utilizzare photoshop e lightroom.
grazie in anticipo per l aiuto

The CC purchased on June 21st still has 2GB of space allocated to you indicating that your subscription is not yet activated.
Log out of your Cloud account, restart your computer, log in to your Cloud account
If that doesn't work, Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
Rajshree

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Ciao,
si, ho contattato il servizio clienti via chat e mi hanno aiutata a risolvere il problema! Dovevo semplicemente eliminare il file hosts, ma adesso non ricordo il procedimento esatto! Dovrebbe essere scritto anche sul sito tra le risoluzioni dei problemi!
Se la ritrovo ti spedisco una mail che mi avevano mandato da Adobe!
Spero che tu riesca a risolvere il problema!
Inviato da iPhone
Il giorno 26 Jul 2014, alle ore 00:13, andrea farioli <[email protected]> ha scritto:
Buongiorno, dopo aver scaricato la versione di prova qualche mese fa, due giorni fa ho acquistato il pacchetto lightroom photoshop CC . Purtroppo quando cerco di aprire photoshop mi viene richiesto il numero di serie. Come posso procedere?
created by andrea farioli in Photoshop General Discussion - View the full discussion
Stesso problema. Ci sei riuscita per caso?
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