Same fault closed and reopened the same day, I won...

I reported fault VOL012-********* on Friday 31 May 2013. It was closed on Saturday 1 June 2013, and a new fault reference number VOL012-********** opened. The customer is the same, the line is the same, the fault condition is the same and has remained unrepaired since being first reported on Friday. I have no idea why this has happened. Does it happen often?
I guess the metrics will show a Friday fault promply resolved on Friday and a Saturday fault that carried onto Monday and is still open as I write... .
A BT manager reviewing KPIs might say: "good job".
A BT customer (me) might say: "BT are only kidding themselves, this a jolly poor show".

Hi Summertown_Oxford,
This is a BT Retail Customer to Customer Help forum. So the majority of the community members on here that are trying to help you are just BT Retail customers like your neighbour.
From the fault diagram you have posted, it shows the fault maybe on the Openreach external network that connects to the property (eg the phone line from the DP). This requires an Openreach engineer to look at the external infrastructure to see if there is a problem there.
If the problem is not found there, then they may request an Openreach engineer visit to the property. Which is where the £99 to £130 comes from if the fault is found to be within the customers property or the customer equipment.
It may be the case of waiting till the 6th June. The openreach engineer will not visit the property unless they can't find the fault on the external network.
If there is still a problem by the end of 6th June then the BT Care team will be able to help.
Please remember that this is a BT Retail customer to customer help forum. The BT Care Team are the forum moderators however not every post is read by them.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Attachments:
Blender Controller Original.PNG ‏140 KB
Blender Controller.PNG ‏203 KB

Hi Miguel,
It is possible to programmatically set or change the position of front panel objects. (for example: http://digital.ni.com/public.nsf/allkb/4D0DA06B43195B3F862572F3000AF2D3?OpenDocument) However, if you haven’t intentionally done that, it seems unlikely that it is the problem.
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http://digital.ni.com/public.nsf/allkb/7567EF257B9CFDF986256F630073228F?OpenDocument
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Message was edited by: cornelius

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Same fault closed and reopened the same day, I won...

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