Same phones, but wife's cant send/receive calls/texts

Question

We had both had iphone 4's and mine worked perfectly fine everywhere and my wife's couldn't send or receive calls or texts while in the house, but when away from the house it worked reasonably well (still not great though).  We talked to Sprint and Apple, and Apple thought it was the antennae inside the phone that was the problem, but since it was an old phone it wasn't worth fixing.  We just upgraded to the iphone 5s and it's the exact same problem.  Mine works perfectly fine, and hers has the same problems (although the texts now work).  Seems like a service issue now, but I can't wrap my head around the fact that it's always her phone that doesn't work. 

Answer 1

I am experiencing the same issue with my Iphone 4s. I was told that Verizon cannot guarantee service in a home or building. I explained to them I have had Verizon for 2 years and lived in the same home for 9 months. My phone stopped taking incoming and making outgoing calls on the 9th of January and has been in and out of service since. They finally decided that instead of passing the buck and making me fork out 230.00 for a signal booster they would supply me with one. The first order for the signal booster got lost or was never made. I contacted Verizon back and a new order was placed. I am now awaiting that device in hopes it will resolve my signal issues. Much like you have said my signal bars do not indicate I am getting low signal. I walk outside and waaaalaa I can make a call. I am not sure what is going on but it does concern me when my service works great for 9 months and all of the sudden there is an issue with signal.