Same problem as others, neighbours have infinity c...

Just moved into a brand new house and loosing my rag a little with BT and sky. Basically, the local junction box is fibre and my neighbour has fibre optic (copper cabled to door) but BT are saying i cant have it.
Any suggestions as to who i can speak to as two OR engineers have confirmed my box is fibre but the BT systems are not confirming this?
Regards
Ben

hifistud wrote:
Agreed - the Openreach database does seem on occasion to be woefully inaccurate... one does have to wonder sometimes.
With such a big database, it can be missed out which wouldn't be unheard of, just unfortunate for some. 
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