Same usernames, internal vs. external domains, conflict when usingWebAccess

Question

Currently running GW 8.0.2hp2 on NetWare 6.5sp8.
We have a single domain and single post office, and a single WebAccess
and single GWIA gateway. We about 25 external domains setup to allow
using external users' e-mail addresses our in internal corporate address
books and distribution lists following the procedure outlined here:
http://www.novell.com/documentation/...a/a2zvyc4.html
The problem is that one of my internal users in our corporate domain/PO
has the same userid as a user in one of the external domain/PO's. So,
for example, their e-mail addresses are:
[email protected]
[email protected]
Everything works except that my internal user cannot use GW WebAccess.
Trying to login to WebAccess results in the following error:
"Please login again. You may have typed your name or password
incorrectly. Remember that your user name must be unique."
If I either change my internal user's GroupWise userid, or if I delete
or rename the external user's userid, then my internal user can login
into WebAccess without a problem. So this does appear to be due to
non-unique username's. The WebAccess is seeing the internal and
external user names, and not allowing my internal user to login.
Is there a work around for this since the users are in separate domains
and PO's, or do I need to just rename my internal user's account? I
have no control over the external user's e-mail address, so I can't
rename their userid.
Is there a way to keep the "default WebAcess" gateway from looking at
external domain's for user account authentication? I have tried setting
up a class of service in the WebAccess gateway to deny access to the
external domain, and that hasn't worked either.
Thanks,
-Greg
former e-mail for posting:
[email protected]

Answer 1

I knew I should have looked a little longer.
http://www.novell.com/support/kb/doc.php?id=7006447
Thanks,
-Greg
On 1/7/2013 12:38 PM, Greg N. wrote:
> Currently running GW 8.0.2hp2 on NetWare 6.5sp8.
>
> We have a single domain and single post office, and a single WebAccess
> and single GWIA gateway. We about 25 external domains setup to allow
> using external users' e-mail addresses our in internal corporate address
> books and distribution lists following the procedure outlined here:
>
> http://www.novell.com/documentation/...a/a2zvyc4.html
>
>
> The problem is that one of my internal users in our corporate domain/PO
> has the same userid as a user in one of the external domain/PO's. So,
> for example, their e-mail addresses are:
>
> [email protected]
> [email protected]
>
> Everything works except that my internal user cannot use GW WebAccess.
> Trying to login to WebAccess results in the following error:
>
> "Please login again. You may have typed your name or password
> incorrectly. Remember that your user name must be unique."
>
> If I either change my internal user's GroupWise userid, or if I delete
> or rename the external user's userid, then my internal user can login
> into WebAccess without a problem. So this does appear to be due to
> non-unique username's. The WebAccess is seeing the internal and
> external user names, and not allowing my internal user to login.
>
> Is there a work around for this since the users are in separate domains
> and PO's, or do I need to just rename my internal user's account? I
> have no control over the external user's e-mail address, so I can't
> rename their userid.
>
> Is there a way to keep the "default WebAcess" gateway from looking at
> external domain's for user account authentication? I have tried setting
> up a class of service in the WebAccess gateway to deny access to the
> external domain, and that hasn't worked either.
>
> Thanks,
> -Greg
>
former e-mail for posting:
[email protected]