Samsung 42-inch Plasma TV just died

Question

My 42-inch HP-T4254 started turning on and off by itself last Saturday and as of Sunday wouldn't stay on at all.  I had a certified Samsung repairman check out the TV early this week and for $99, he told me that it would cost $650 to replace the power supply and motherboard.  I've had this TV for just over 2 years so it was out of warranty.  This is coming at a pretty bad time to have to buy a new TV, which seems like the only option when the repair cost is 75% of the replacement cost.  Obviously, I'm not very pleased with both Best Buy and Samsung at the moment.  Is there anything that Best Buy can do to help me?

Answer 1

it really sad that everyone of you has the same solution of paying more money for extended protection. When you spend thousands of dollars on a tv, why should you have to pay more money for protection on a tv. The tv should last for longer then 2 years. IT should last at least bare min 8 years. I've have a tube tv that i bought 10 years ago and it works fine to this day. I have video game equipment for example a sega nomad and a ps2 that still work just as good as new "old technology".  I have an xbox360 that ive had to have replaced 4 times in 2 years because i would get a red ring of death "hardware failure". their is no excuse for that. the xbox 360 has a terriable defect rate/product failure rate.  The bottom line is the manufacture needs to build quality products that will last and they are not doing that.  They are not building the same quality products they used to. They rush products to market without making sure they are going to be durable, dependable, live up to Tonsumer expectations, ect.... They are getting away with this! They are conditioning you guys to think hey its the way its supposed to be. They are building crappy products and selling them to you and charging even more for a product to protect plan. Dont get me wrong their are going to be defects in manufacturing but as many complaints as ive seen and studied in school and seen in the business world is unacceptable. Now you guys just think its ok thats the way its supposed to be... you should be every bit as mad as the guy that posted this form with his tv going out. its not his fault he didnt want to spend the extra money on the protection on the tv. its the manufactures fault for rushing a product to market without making sure it works, its the manufactures fault for not standing behind their product, its the manufactures fault for not matching up the four marketing P's, its the manufactures fault for not utilizing the many manufacturing techniques that are avaible today that greatly reduce defects, and most of all its YOUR FAULT for condoning the manufactures behavor and continuing to buy from them and saying its ok i just need to buy the extra protection. It's not ok its not the way its supposed to be! Think if you bought a brand new car and it broke down multiple times, this is the same thing! To the guy thats tv broke sorry to hear about that man. If i were you i would call samsungs exective constumer services department (or whatever it is, they have customer service and then they have a level above that you want to complain to them) and complain it will get you some where. Remind them that the cost of fixing your tv is worth a lot less them complaining to 100's of people about how bad their products are and losing those possible customers. It will work it has worked for me when i got screwed over a couple times with the service industry and HH gregg. Just get by the customer service people on the phone and go above them and you will get somewhere. good luck to you. Do your homework, educate yourself, and dont put up with the bs.
My background: marketing research consultant, opperations management consultant,  manfacturing management student, high velocity manufacturing third gen and supply chain execution strategies certified! six sigma ect!