Samsung Charge:  ringtone notification not working for email

I have had my Charge for about a month, and really like it.  However, I cannot get a ringtone notification to work for email.  I've followed the steps in guide- what suggestions do you have?  Thanks.

We can help you resolve your ringtone concerns. We do need some more details about your issue. What difficulty are you having in assigning the ringtone? Does it give you an error when you try to pick the ringtone, or does it allow you to assign it but when the phone rings doesn't work? 
What have you tried? Have you pulled out the battery? Have you tried another ringtone? Are these stock ringtones or are they downloaded? 
Please reply with some more details, and I'm sure we'll get you on a path to resolution. 

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