Samsung Charge wont stay on 3G

My new charge and my wifes wont stay on 3G networks. We have to restart the phone and then it will restart with 3 g service and after about 5 minutes or less it goes back to regular service with no connectability. What is up with that. It happens everytime, restart, 3g for 5 minutes and then back to regular service. My friends can be sitting right next to me with there phones that aren't the Charge and they all have 3g. Any ideas.

Hello paperclips,
I’m sorry to hear you’re still having difficulties with your device not staying on 3G. Do you notice this is happening in particular areas or is it happening everywhere? If it's happening everywhere I would recommend you do a factory reset following these steps:
Go to Menu
Go to Settings
Go to Privacy
Select Factory data reset from the Personal data section
Select Reset phone. Keep in mind this will erase all data from your phone but it won't erase current system software, bundled applications and SD card files like photos and music.
If it's only happening in certain areas please reach out to our technical support team at 866-892-7957 to open a trouble ticket for the area.

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