Samsung Convoy - keeps turning itself off when closed up

I'm having trouble with the Samsung Convoy turning itself off, when I close it to hang up. Sometimes it does it, sometimes not. If I try to slowly and very gingerly close it, it may not turn off. Is anyone else having this problem? It's very annoying as I find out my phone has been off and I didn't know it.
Thanks!

Hello tdugdell,
I know it can be a bit frustrating when your device powers off without your knowledge. Since you do have the most recent software I would first suggest to try a different battery in the device to help confirm if the root cause is device or simply the battery. If you do not have an additional battery we can see if your nearest store has a test battery to try and if not we can see what warranty options you may have. If the test advises this is not a battery issue I would then suggest completing a factory reset. Click here to follow visuals to do so. This process will erase everything on the device so please back up if desired. Click here to for visuals to back up your contacts. Once the reset is done the device will power cycle and prompt a re-activation by dialing *228 send option 1. I would like for you to test the device before you add your contacts back via backup assistant if you choose to use the application. If the test(s) is successful then proceed with adding your contacts and retest after. Please advise me of the results, per the suggestions above, if you need additional assistance. Thank you.

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I have an article here that can help you troubleshoot this issue with your iPhone. The article is about troubleshooting a multitude of iPhone hardware issues, and can be found right here:
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http://support.apple.com/kb/TS2802
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Samsung Convoy - keeps turning itself off when closed up

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