Samsung galaxy note 2 battery is not charging.. What does the warranty include? Replace or repair?

I got my phone in last December and I love the phone. But a few days ago while charging my phone got really hot and I got a pop up notification saying "battery temperature too high. Charging stopped" . And since then the phone is taking too long to charge.. It takes at least 14 hours to charge from 10% to 100%. And at times the battery drains very fast like 1% every couple of minutes.. I tried rebooting my phone and also factory reset but no luck.. 
So now I have decided to take my phone to best buy for warranty claim... So how does that work.? Do they repair it or replace my phone?
And if they send it for the repair than how long does that take because I don't have a spare phone and I can't do it without the phone even for a single day.

Hi drpra86,
If you take it into Best Buy to get a warranty replacement, they should be able to provide you with a temporary phone while yours is being serviced. The service time will vary depending on the issue. If you take it into your local store, they might be able to give you an estimate for how long it will take.
Tory|Community Specialist | Best Buy® Corporate

Similar Messages

  • HT4060 i just bought a ipad and just like two hours ago and my ipad is saying "not charging", What does this mean?

    i just bought a ipad and just like two hours ago and my ipad is saying "not charging", What does this mean?

    Go ahead and sync. You have plenty of battery to get that done.
    USB pours do not provide enough power to charge an iPad efficiently. Once you finish your sync go ahead and use your iPad. Put it on the charger that came with it later.

  • Today I got my iPad Mini, andI plugged it into my computer and next to the battery bar it says "Not Charging" what does this mean?

    Plugged in my iPad Mini into my computer and it would say next to the battery Bar "Not Charging" , and I'm wondering what this means. Thank you!

    The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
    Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
    How to Calibrate Your Mac, iPhone, or iPad Battery
    http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
    At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
    Also, if you have a 3rd generation iPad, look at
    Apple: iPad Battery Nothing to Get Charged Up About
    http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
    Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
    http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
    New iPad Takes Much Longer to Charge Than iPad 2
    http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
    Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
    iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
    http://support.apple.com/kb/TS2802
    Extend iPad Battery Life (Look at pjl123 comment)
    https://discussions.apple.com/thread/3921324?tstart=30
    iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
    http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
    New iPad Slow to Recharge, Barely Charges During Use
    http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
    iPad: Charging the battery
    http://support.apple.com/kb/HT4060
    Best Practices for iPad Battery Charging
    http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
    Tips About Charging for New iPad 3
    http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
    How to Save and Prolong the battery life of your new ipad
    https://discussions.apple.com/thread/4480944?tstart=0
    Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
    http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
    iPhone, iPod, Using the iPad Charger
    http://support.apple.com/kb/HT4327
    Install and use Battery Doctor HD
    http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
    To Extend a Device’s Battery Life, Get to Know It Better
    http://tinyurl.com/b67c7xz
    iPad Battery Replacement
    http://www.apple.com/batteries/replacements.html
    In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
     Cheers, Tom

  • Battery isn't charging, what's the problem?

    I'm having problems with my battery again (3rd time, yay!). This started yesterday, everything was peachy the day prior. Can anyone assist? (hoping this is some silly operator error...)
    -The power is failing when the AC adaptor is unplugged, but the menu bar says I have 10% battery charge left.
    -The battery is not charging when the AC adaptor is connected. The light is on, but I checked in System Profiler. It recognizes the battery is installed but says it isn't charging. (yes, the outlet is live)
    -I tried both cords for the AC adaptor.
    *Battery Info from System Profiler*
    Full Charge mAh: 2444
    Remaining Charge mAh: 256
    Cycle Count: 149
    This is my 3rd battery for this notebook. The first one was recalled, the replacement failed shortly after and I bought the current one in May '08. (Serial: 3K8080HJT70C) What am I doing wrong?
    Oh yeah, and my AC charger is new (6 months).

    First, the battery. The recalled battery replacements have not held up well, and, unfortunately, feedback on the Apple site isn't what I would call complementary about their batteries. When I replaced mine, I got a Newer Technology battery from OWC at http://eshop.macsales.com/item/Newer%20Technology/BAP17AL60RS/ . Mine has 104 cycles on it and 4113 mAh capacity.
    Now, charging. There are only 4 components in the charging circuit: Power adapter, DC-in card, battery and logic board. It sounds like your power adapter, being newer, is probably fine. Where the power adapter plugs into the computer, is that jack loose? If you put a pen or pencil on it and push it a little, gently, does it wiggle side-to-side? If so, your DC-in card may be bad. Assuming the battery stats are good and the battery is good, it should charge. Sooo, last but not least, is the logic board. Probably the best thing you can do is find a friend with a Powerbook or visit an Apple store or Apple authorized service provider to use another power supply that they know works (just to be sure) and a substitute battery (again, to be sure). If indeed yours are good, and I went through this a few months ago with one of our Powerbooks, you can replace the DC-in card, and if that doesn't work, then the logic board.
    If you want Apple to do that, have them send it to the Apple depot, where they'll do whatever is required to put the Powerbook in close to new condition. Put an old, bad, Apple battery in it, so they'll replace it. Cost runs around $350 if the case isn't banged up, and if it is, the price can go up. When ours went in, they replaced the logic board and put a new battery in. Of course ensure your data is backed up, and if anything is really confidential, move it onto an encrypted disk on your hard drive or back it up and delete it.
    If you have the store replace the logic board, it will run you more than double what they charge to send it to the depot.

  • I get a error message "To charge faster, use the cable and device that were provided with this phone" when charging my Samsung Galaxy note 3. I took it to a store last week and they said it has something to do with the last software update.  They tried ch

    I get a error message "To charge faster, use the cable and device that were provided with this phone" when charging my Samsung Galaxy note 3. I took it to a store last week and they said it has something to do with the last software update.  They tried charging it at the store and got the same message. I was given another phone, I still get the same error with the new phone.

    Wowuor, 
    Thank you so much for reaching to us today. I want to make sure that we get the device charging the correct way. There is no physical or liquid damage to the phone or to the power cord correct? Did this error just start to appear as of last week? Please keep us posted. 
    KevinR_VZW
    Follow us on Twitter @VZWSupport

  • Samsung Galaxy Note 3--  NO SERVICE IN SERVICE FRIENDLY AREA...

    I have a recently new Samsung Galaxy Note 3 and I have terrible reception to no reception in our house and other areas where reception on my old Iphone use to be no problem?  My wife has a Iphone 4 and has perfect reception and I cant even make a call or recieve a text in my own house in the middle of town??? Very frustrated as I have read and many people with the samsung galaxy note 3 are have alot of reception issues.  Not to mention it constantly searching for reception KILLS my battery like crazy.  I have tried all the little tricks that and reboots, swapping sims cards, no change......  Like the phone but kind of worthless if you cant even make a call off of it or send a text when need in a reception friendly area.....

        Hello tschauman!
    Sorry to learn of any issues with your Note 3! Let's troubleshoot a little more, and get to the bottom of this. Please place the device in safe mode and monitor: http://vz.to/QGkf5u If you still have trouble, please try a master reset: http://vz.to/QGks8M
    Thanks!
    ChristinaB_VZW
    VZW Support
    Follow us on Twitter @VZWSupport

  • I am getting a message "Not Charging" next to the battery icon.

    When I plug my iPad into a wall socket, I get a ping as if it is charging but the message next to the battery icon says Not Charging.  I have tried several different charging cables.

    Take it to an Apple Store for evaluation.
    The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
    Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
    How to Calibrate Your Mac, iPhone, or iPad Battery
    http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
    At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
    Also, if you have a 3rd generation iPad, look at
    Apple: iPad Battery Nothing to Get Charged Up About
    http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
    Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
    http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
    New iPad Takes Much Longer to Charge Than iPad 2
    http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
    Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
    Extend iPad Battery Life (Look at pjl123 comment)
    https://discussions.apple.com/thread/3921324?tstart=30
    New iPad Slow to Recharge, Barely Charges During Use
    http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
    Tips About Charging for New iPad 3
    http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
    Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
    http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
    In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
     Cheers, Tom

  • Have you heard of the Samsung Galaxy Note?

    Please tell me I'm not the only one waiting for the new Samsung Galaxy Note? I have been waiting almost a whole year for the newest and greatest Samsung to make it's United States grand entrance only to hear that it will only be making it's debut on the AT&T Network, please say it isn't so. Verizon get with the program it took you several years to get on the IPhone bandwagon please don't let the Note pass you by.

    Heard of it. I think I like the size, but not sure yet. It's going to be one of those I would have to wait and see what users are saying about it. There's more important things than having a size between a phone and a tablet, such as how well does the 4G hotspot work when tethered to your laptop? With AT&T's 4G, that could be a very interesting question. How good is the GPS. How's the sound quality. Reliability. How many end up coming back? Is using it as a phone difficult because of the size? What's the screen look like outside. Does the large size screen reflect more light? What's going to be the hit on the battery life to keep that big screen lit along with everything else that's running. Then, it's a Samsung and although I've had and like some of their electronics, like their TV's and monitors, I've never cared much for their phones.
    I think ASUS is the one I have my eye one. Everything they've done lately has been innovative and caught everyone's attention. Transformer. Transformer Prime, The Padphone, and showing off a 7" Tegra3 quad core tablet with ICS at CES for $250.00. Without a contract. I want one and I haven't really been on the tablet bandwagon. I've been waiting for the tablet prices to drop and I think ASUS is again in the lead with what people are going to want. Quality equipment at a reasonable, realistic price. In 6 months to a year, you may be able to get a very nice quad core phone and quad core tablet both for what some tablets alone are going for now. Thank you ASUS for starting the price drop on main stream tablets. I know Amazon started it with the Fire, and I already thanked them by buying my wife one, but theirs is a consumer device and not a fully loaded tablet for $250.00 like the ASUS.
    Nope, I'm not jumping on the note, or anything else new until I see what ASUS has coming out for us this year that's going to make the Note look sad and me glad.

  • I have a MacBook Pro 17" computer, and I have a Samsung Galaxy Note 2 phone, how do I get iTunes on my Android device?

    I have a MacBook Pro 17" computer, and I have a Samsung Galaxy Note 2 phone, how do I get iTunes on my Android device?

    You don't get the itunes program on your Android devise at all.
    You would need to read the directions for your phone to learn how to put music on it.

  • How can I print from my Samsung Galaxy note 8.0 to my HP office jet 6500 a e710n.

    How can I print from my Samsung Galaxy note 8.0 to my HP office jet 6500 a e710n.  I live in the courty and do not have a router and I am using a desktop computer with a Wireless USB Adapter SMCWUSB-N2 installed.

    Hi raraock,
    I would like to help you with this issue. What are you trying to print from your Samsung Galaxy Note tablet?
    I worked on behalf of HP.

  • Samsung Galaxy Note 10.1 2014 Edition; Wireless Direct Printing Issues

    Good day everyone. The subject refers. I have been trying to connect my tablet to my hp printer (LaserJet Pro 200 color MFP M276nw) using wireless direct printing without success. What normally happens is when I try to detect the printer through wifi on the tablet, the error message I get from the tablet is "Network disabled because internet connection is slow". What can I do???

    Hello OgoOluwa,
    Welcome to the HP Support Forums!
    Regarding the troubles getting the Wireless Direct connection working with a Samsung Galaxy Note, does this error display only on the Wireless Direct network?
    I have not been able to reproduce the error, but I have found something that addresses the error on another support site that might be worth a try.
    Getting "Network disabled because internet connection is slow" during setup<--- Not a HP support site, nor is it related to a printer, but the error is the same and follows suite with a connection issue with a Samsung product.
    Let me know if this suggestion is helpful.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Why does Premiere CS4 fail to import video files from my Samsung Galaxy Note 3?

    I've acquired a Samsung Galaxy Note 3. It takes supherb HD video 1920x1080. But when I attempt to import the clips in Premiere CS4, I get the unsupported file error message. Am I missing a format spec in my project setup menu list? Or do I have to convert the files before importing and with what?

    Codec & Format information, read both links in reply #1 http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
    Find file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

  • Why can't I import videos to my Macbook Air from a Samsung Galaxy Note 3?

    Hey guys
    Just wondering why i cant imort videos to my mac from a Samsung Galaxy Note 3. After much trial and error i managed to upload all photos however i cant share any videos to my mac at all, i have tryed:
    Google Drive,
    Email,
    Normal USB transfer(as i did for the photos)
    and Blutooth
    Any reply would be appreciated

    You can't do that. Apple did not put this function on their bluetooth

  • HT2824 Is the MacBookPrp compatible with a Samsung Galaxy Note mobile device?

    Is the MacBook Pro compatible with a Samsung Galaxy Note? If so, how do I transfer pictures from my mobile device to my Mac?

    10.7's phone support may be different from 10.6.  Are you running 10.6 or 10.7?  You posted to the 10.6 forum, yet your signature says you have 10.7.2.     Plus you quoted the 10.6 article.

  • How to upgrade PS Touch from 1.2 to 1.3 on Samsung Galaxy note 10.1

    Hello,
    I Just received my new Samsung Galaxy Note 10.1
    It comes pre-loaded with Photoshop Touch 1.2
    How do I upgrade it to the new version of Photoshop Touch 1.3
    Thank You

    Try this link out that's in our announcement:
    http://www.samsungapps.com/venus/topApps/topAppsDetail.as?COUNTRY_CODE=GBR&productId=00000 0514351&listYN=Yhttp%3A%2F%2F
    Thanks,
    Ignacio

Maybe you are looking for