Samsung Galaxy Note 4 Lollipop update problems.

I was wondering if anyone else is having problems with their Note 4 after upgrading to Lollipop. Since doing so a few weeks ago my phone is freezing/ slow to respond/ going blank screen/ slow to open apps etc. I have just been on to the "tech" help desk who were no help, were not aware of any problems with the update. Yet when I went into an EE shop last week to enquire when a future update would be issued I was informed EE were aware of problems and were working on a fix! I was informed by the help desk to do a factory reset which maybe a last option although time connsuming, I just feel like throwing my phone against a wall it is so slow, prior to the update the Note 4 was super fast. Other advice from help desk was to contact Samsung, my understanding is it is a network problem for EE to address after their tweeks to Lollipop. Any advice much appreciated.

Thanks for your reply brendonx. I take your point but I have done major updates with previous versions of Android and never had to do a factory reset!

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